Cisco Connected
Government for
Ministries of
Finance—Technical
Overview
Speaker Name
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
1
Agenda
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.

Connected Government Overview

Overview of Cisco® Connected
Government—Intra-Agency Roadmap

Overview of Cisco Connected
Government—Interagency Roadmap

Mapping Ministries of Finance Case
Studies to the Phases of Cisco
Connected Government

Why Cisco?

Q and A
Cisco Public
2
Connected
Government
Overview
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
3
Agency Drivers for Change
Intra-agency/interagency collaboration
 Enable interoperable communications to support constituent services, agency
collaboration, and joint operations
Infrastructure sharing
 Foster sharing of physical resources and equipment across agencies to reduce costs
Information sharing
 Improve operational efficiency by providing equal interagency access to critical
information
Shared services
 Consolidate common government services to enhance operational efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
4
What Is a Connected Government?

All branches of government support the controlled
flow of information.

Services reach constituents when they need them,
where they need them, and in the way they need
them.

Services reach more constituents with less cost.

Government is engaged with constituents.
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
5
Overview of Cisco Connected Government

Reference network and application architectures with
a corresponding roadmap

Roadmap transitions governments through a
multiphase approach, synchronized with process
change

Connected Government Assessment Tool tailored to
the needs of ministries of finance
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
6
Cisco Value-Add Features
 Automated and integrated staging
Mitigates risk
Provides testing ground to ensure that
needs are met
 Tax ID routing with the last four digits
of a tax number
Speeds up workflow process
Matches constituent callers with
appropriate representatives
 Adaptable consoles
Enables use by vision impaired
individuals
Adapts for diverse needs and users
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
7
PLM
CRM
ERP
Business
Enable secure user Applications
HCM
Procurement
SCM
and device mobility
for access to
resources
Collaboration
Layer
Enables
seamless, secure
Instant
Unified
cross-agency
Messaging
Messaging
collaboration
Meeting
Place
Collaboration
Video
IPCCApplications
IP Phone
Delivery
Middleware and Application Platforms
Enable safe
transport of radio,
Application
Services
voice, and video
Application-Oriented
Networking
Application
Delivery Networking
communications
Voice &
Security Services
Collaboration Services
Services
Virtualization
Services Management
Interactive
Services
Layer
Advanced Analytics and Decision Support
Networked
Infrastructure
Layer
Enable secure,
resilient information
access across
agency and partner
locations
Infrastructure
Compute Services
Services
ServicesIdentity Services
StorageInfrastructure
Services
Mobility Services
Network Infrastructure Virtualization
Infrastructure Management
Campus
Branch
Server
Enterprise
Data
Center
Places
in
the
NetworkWAN/MAN
Enables
agencywide
Edge
network foundation for
delivery Storage
of applications
and services
Adaptive Management
Services
Application
Layer
Service-Oriented Architecture Achieves
an Intelligent Network
Enable
identification of
devices and users
at every layer of
network
Teleworker
Clients
Intelligent Information Network
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
8
Phased Value of Connected Government
Interagency Services
Sharing and
Information Sharing
Business Value
Interorganizational
Focus
Intra-Organizational
Focus
Mission:
Mission:
Improve information
exchange (contracts,
services, assets/inventory,
suppliers)
Mission:
Improve operations
in the near term
Offer shared
services
between
agencies or
reduce
operating
expenses by
outsourcing
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
9
SONA Services for Connected
Government
Business Value
Intra-Agency
Collaboration
Interagency
Collaboration
Intra-Agency
Mobility
(Interoperability)
Security
Services
Security
Services
(VPN)
Voice
Collaboration
Services
(VPN)
Voice
Collaboration
Services
Mobility
Services
Security
Services
Interagency
Infrastructure
Sharing
Application
Delivery
Services
Interagency
Services Sharing
and Information
Sharing
Application
Protocol
Optimization
Virtualization
2 3 4 5 6
Identity
Services
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
10
Phased Value of SONA Services for
Connected Government
Interagency
Collaboration
Business Value
Intra-Agency
Mobility
(Interoperability)
Interagency
Infrastructure
Sharing
Intra-Agency
Collaboration
Data storage costs
reduced by 50%
30% drop in
communication
costs
1/10 cost of new
locations
3 hours saved per
field worker per
day
Government
officers remain in
the field instead of
at HQ doing
paperwork
Citizen services
designed around
life events, not
government
organizations
Interagency
Services Sharing
and Information
Sharing
Estimated savings
of $5B in US
Federal
New business
models and service
offerings enabled
Communications
annual savings of
80% for services
delivery
2 3 4 5 6
Improved
continuity and
interoperable
communications
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
11
Overview of Cisco
Connected Government—
Intra-Agency Roadmap
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
12
Phase 1: “Siloed” Information and
Communications Systems
 Duplicate systems, resources, information, and
processes designed for independent operation within
each agency
 Prerequisites to enter next phase
Ensure quality of service (QoS)
Achieve high network availability
Establish robust, integrated network security
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
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13
Phase 1: “Siloed” Information and
Communications Systems, cont’d
Limited
Connectivity
Connectivity
to Data
toCenter
the
Is
Data
Center
Potential
Single
Point of Failure
No
Integrated
Security
Network
at Risk
Network
Downtime
Limited
Network
Redundancy
DMZ
Si
Increased
Cost
Separate
Voice
andand
Data
Complexity
Network
Ministry of Finance
Data Center
Public
Switched
Telephone
Network
(PSTN)
Limited
Mobile Data
Lack
of Any-to-Any
Voice,
Access
Video, or Data Real-Time
Communication
Mobile Network
Presentation_ID
Leased
Lines
Interne
t
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Branch Office
14
Getting Out of the Silos—
Laying the E-Government Foundation
High Availability
Security Services
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Collaboration
Applications
Voice and
Collaboration
Services
15
High Availability: Resilient Network
Design
Device-Level
Resilience
 AutoSecure
Network-Level
Resilience
Systems-Level
Resilience
 Warm Reload
 Routing Protocol and SpanningTree Enhancements
 Survivable Remote Site
Telephony (SRST)
 Control Plane Policing
 Cisco EtherChannel® Technology
 Central Office-Based Gateways
 Nonstop Forwarding/Stateful
Switchover (NSF/SSO)
 MPLS Traffic Engineering
 Teleworker
 Advanced Worm Mitigation,
 Configuration Rollback
 Gateway Load Balancing
Protocol (GLBP)/Hot Standby
Routing Protocol
 Fault Containment
 Multilink Point-to-Point Protocol
 User Mobility
 Generic Online Diagnostics
 Dial-On-Demand Routing
 Switch Cluster
 Call-Center Resiliency
 Resilient Packet Ring
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
16
Cisco Convergent Communications and
Collaboration Applications
Completely Flexible, Resilient, and Secure Suite of Communications and
Collaboration Applications that Scale and Adapt to the Needs of Any Organization
Applications
Endpoints
Call Control
Infrastructure
 Workplace
services
 Voice mail
and unified
messaging
 Emergency
responder
 Customer contact
 Rich-media
conferencing
 IP phones
 Wireless phones
 Cisco® IP
Communicator
 Cisco VT
Advantage
 Hosted call control
 Cisco CallManager
 Cisco CallManager
Express
 Integrated services
routers
 Intelligent network
infrastructure
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Security
QoS
Availability
Management
Administration
17
Security Services:
Cisco Solutions and Technologies
Converged Security
Cisco® ASA 5500
Foundation Security Solutions
Firewall
Secure WAN
Cisco PIX®
Secure Perimeter
Intrusion Prevention
Secure LAN
Secure Data Center
Cisco IPS
Remote Access VPN
Data
Center
Web Servers/
Web Services
Remote/
Branch Office
Cisco VPN 3000
Endpoint Security
Cisco Security Agent
Corporate Network
Router Security
Public IM/Public IP
Communications
Cisco ISR Family
Internet
Switch Security
Catalyst Engines
Application Security
Corporate
LAN
Remote
Access
Partner
Access
Partner
Business
Applications
Application Velocity System,
Application Characterization Environment
Advanced Security Solutions
Security Management
CiscoWorks VPN/Security
Management Solution/Cisco Security
Monitoring, Analysis, and Response System
Security Systems
Network Admission Control/Clean Access
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Day-Zero
Security Management
and Operations
Cisco Public
Network Admission Control
Application Security
18
Voice and Collaboration Services:
Cisco Solutions and Technologies
Virtualized Voice Control
Interfaces
Presence, EPAS, computer
telephony integration (CTI), Java
Telephony Application Programming
Interface (JTAPI), rich media
EPAS
Distributed Voice Control
Services
Call control, dial plan, E-911/CER,
CCM, SRST, CCME/CUE, Call
Admission Control (CAC)
Network Integrated Voice
Components
GK
Integrated Gateway, Gatekeeper, and
Media Resources (Transcoders,
MMCU, MoH)
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Xcode
Cisco Public
MMCU
V
19
Phase 1: Relevant Resources
 Cisco® Unified Communications
http://www.cisco.com/go/voice/
 Routing and Switching
http://www.cisco.com/go/routers
http://www.cisco.com/en/US/products/hw/switches/index.html
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
20
Phase 2: Intra-Agency Collaboration
Centralized Management and Call Control
DMZ
Si
Interne
t
Si
Data Center
IP
WAN
Cisco® MeetingPlace®
SRST
Ministry of Finance
IP
WAN
Cisco Unity®
Messaging
Security
Services
Branch Office
Branch Office
Delivers Secure Communication and Collaboration Through a Complete
Suite of Applications Integrated with the Infrastructure
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
21
Integrating Remote Resources
Security Services
(VPNs)
Mobility Services
Identity Services
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
22
VPNs: Advanced Secure Access for
Remote Sites
Branches and Field Networks Are Protected by
Underlying Self-Defending Network
IP Security (IPSec) Dynamic
Multipoint VPN (DMVPN)
Zero-Touch Provisioning,
Dynamic Mesh VPN Tunnels
Generic Routing
Encapsulation (GRE) and
IPSec with Dynamic Routing
Internet
= DMVPN Tunnel
Best Routing in the Business for
Maximum Control and Flexibility
Provider
Edge Router
Voice and Video Enabled VPN
(V3PN)
Best-in-Class QoS with IPSec
VPNs for Multiservice, HighQuality, Jitter-Free Voice, Video,
and High-Priority Data
IPSec Easy VPN
Remote-Access Hub and Spoke
VPNs Using Centralized Policy
Push
Customer A
Customer B
Customer C
2800
www.cisco.com/go/ipsec
Presentation_ID
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23
Mobility Services:
Cisco Solutions and Technologies
Unified
Wired/Wireless
Infrastructure




Anytime, Anywhere
Remote Access
 IPSec VPN concentrator and clients
 Guest access
 Public wireless LAN
Location-Based
Services
 Radio frequency identification (RFID) and
active tagging
 Asset tracking
 E-911—voice routing
 Radio-frequency firewall
Metropolitan
Mobile Networks
 Mobile access router
 802.11 mesh networks
 IPICs
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Industry-leading 802.11
Wireless integrated switches and routers
Scalable wired/wireless
Cisco® compatible extensions, NAC
24
Enterprisewide Mobility: Connecting the
Mobile Constituent to Information
Ministry of
Finance
Branch
Applications
Database
Agency Intranet
IP Is the Connective Glue of
Wireless and Wire Line
1. Constituent
goes online to
file her taxes
Presentation_ID
2. She is easily able
to access previous
year’s tax return on
the Ministry of
Finance Web site
© 2007 Cisco Systems, Inc. All rights reserved.
3. Unsure about
one of the
questions, she
clicks on a “live
help” button
Cisco Public
4. A tax auditor views
her information on
screen, confers with
other ministry
employees in real time,
and then answers
her question
Branch Office
5. Constituent
successfully completes
her online form
6. Ministry of Finance
representative adjusts
question on online
form to prevent
future confusion
25
Identity Services: Description
Customer Challenges
Overview
Uncertainty regarding who and what is
accessing network resources
Regulatory environment
Inefficiently used infrastructure
A Cisco® infrastructure provides various
mechanisms that can be leveraged to
optimize resource utilization for enhanced
application performance.
IP Telephony
Security
Enterprise
Mobility
Campus LAN
IPCC
Multiservice International
Sales Offices
WAN
(Sonet, IP,
Enterprise
ATM, Frame Suppliers
Relay)
Network
Mainframe
Campus/WAN
BackboneInfrastructure
Content
Networking
ISDN
PSTN
VPN
Video
Conferencin
g
Telecommuters
Mobile
Users
Storage
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
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26
Phase 2: Relevant Resources
 Security
http://www.cisco.com/en/US/products/hw/vpndevc/index.html
 Mobility
http://www.cisco.com/en/US/products/hw/wireless/index.html
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
27
Phase 3: Integrated Remote Resources
Wireless
LAN Solution
Engine
Cisco®
Secure
Access
Control
Server
WA
N
Security
Services
Wireless
LAN Services
Media
Module
Encryption
Si
Si
Data Center
Ministry of
Finance
Branch Office
Identity Services
Cisco
Compatible
Clients
Cisco APs
Security
Services
Cisco Compatible
Clients
Presentation_ID
Teleworker/PDA/Kiosk
Infrastructure
Services
Cisco APs
Cisco APs
Internet
DMZ
Cisco Compatible
Clients
Partners/Suppliers
Enables Worker Mobility and Secure, Real-Time Access
to All Agency Resources Regardless of Location
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
28
Enabling Interagency Collaboration
Collaboration Applications
Network Infrastructure Services
(WAN/MAN Architecture)
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
29
WAN/MAN Enterprise Architecture:
The Binding Agent
Ministry of Finance
Headquarters 1
Ministry of Finance Headquarters 1
Data Center
Ministry of Finance
Headquarters 2
Management
QoS
Agency
Intranet
Security
Scalability
Internet
Home Agent/Teleworker
High Availability
Mobile Workers/Constituents
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Branch Office
30
Phase 3: Relevant Resources
 Next-Generation WAN and MAN Design Guidelines
http://www.cisco.com/en/US/netsol/ns483/networking_solutions_packages_list.html
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
31
Overview of Cisco
Connected
Government—
Interagency Roadmap
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
32
Phase 4: Interagency Collaboration
ISP,
Broadband,
etc.
WA
N
IPSec
VPN
Si
Si
IP VPN
(MPLS,
V3PN, etc.)
Data Center
Ministry of Finance
Headquarters 1
VPN
Encrypted
Layer 2
Connectivity
Teleworker/PDA/Kiosk
SP-Managed
MPLS VPN
SelfDeployed
MPLS
Si
Si
Ministry of Finance
Headquarters 2
Branch Office
Implements Agencies’ Access Policies and Enables Interagency
Communication and Collaboration
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
33
Enabling Interagency Infrastructure Sharing
Compute Services
Adaptive Management Services
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
34
The Cisco Commitment to the Data Center
Application Message Services
Message Translation and Transformation, Application Authentication and Authorization, and
Business-Event Visibility
Shared Pools of Compute
Resources
Services
Integration
Shared Pools of Storage
Resources
Storage Fabric
Applications
Adaptive
Threat Defense
Application
Optimization
Replication
Server-Less Backup
Point in Time Copy
Continuous Data Protection
Volume Management
Virtual Firewall Services
Virtual Intrusion Prevention
Denial-of-Service (DoS) Guard
Network Antivirus
Host Protection
Virtual Server Balancing
Web, Video, and File Caching
Wide-Area Optimization
SSL Offload
TCP Offload
Intradata Center
Service
Optimization
Management
Application
Integration
API
Policy-Based
Management
Intelligent Information
Management
Applications
Extra-data Center
Network
Integration
Fiber Channel
iSCSI
FICON
Presentation_ID
Server
Farm
Gig and 10GB
Ethernet
Blade Switch
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Server
Fabric
Infiniband
10GB Ethernet
Blade Switch
DC
Interconnect
DWDM,
SONET and SDH
WAN, FCIP
DC Access
Internet
MPLS, IPSE,SSL
VPN, DNS
Optimization
Multi-Device
Virtual Context
Management
API
Storage
Network
35
Cisco Application Networking Services
Comprehensive and Best-of-Breed Approach
Cisco® Application Networking Services
Scale
Deliver
Optimize
Integrate
Security and Manageability
Data Center
Branch/WAN
Application Velocity System (AVS)
L4-7 Content Switches (CSS/CSM)
Cisco Catalyst® 6500 LAN Switch
Application-Oriented Networking (AON)
Wide-Area Application Engine (WAE)
Integrated Services Router
Cisco IOS® NetFlow, NBAR, QoS, IP-SLA
Application-Oriented Networking (AON)
Teleworker,
Business Partner
WAN
Data Center
Branch
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
36
Application Delivery Services: Any
Application, Any Protocol—Anywhere
Application Network
Services
Cisco
Catalyst®
6500
AVS
WAAS
Customers
Mobile User
Web Access:
HTTP, HTTPS
E-Mail:
MAPI, IMAP,
WebDAV
Branch
File Access:
CIFS, NFS
WebDAV
SFS 3000
Streaming
Thin Client:
Media, Voice:
MMS, RTSP/RTP ICA, TN3270
MDS 9500
Presentation_ID
Storage
and
Tape
Arrays
© 2007 Cisco
Systems,
Inc. All
rights reserved.
Call Center
Cisco Public
Partner
Telecommuter
37
Phase 4: Relevant Resources
 Storage and Data Center Design Guidelines
http://www.cisco.com/en/US/products/hw/ps4159/index.html
http://www.cisco.com/en/US/netsol/ns340/ns394/ns224/networking_solutions_packages_list.html
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
38
Phase 5: Interagency Infrastructure
Sharing
Si
Si
Server
Virtualization
Security
Services
Ministry of Finance
Headquarters
Web Servers
Data Center
Dense
WavelengthDivision
Multiplexing
(DWDM)
Network
WAN
IP WAN
Teleworker/PDA/Kiosk
Adaptive
Threat
Defensive
Comprehensive
Web Servers
Continuity
Storage
Virtualization
Data Center
Application
Delivery Services
Branch Office
Enabling a Virtualized, Consolidated, and Automated Data Center
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
39
Enabling Information and Services Sharing
Network Virtualization
Creates a private, secure, and independent network over a shared physical
infrastructure transparent to the end user, increasing utilization, efficiency, and
flexibility of the network and applications
Application Networking Services
Optimize application performance, improve security, and enable enterprise
application integration
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
40
Network Virtualization Drivers
 Closed user groups
 Virtualized services
 Centralized policies and services
 Shared infrastructure
Private
Secure
Independent policies
(for example, guest access, NAC
quarantine)
Internet
Employee Servers
Remediation Servers
Employee
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Contractor
Cisco Public
Constituent
41
Centralized Application Networking
Services and Policies
 Efficient: Services not
duplicated per group
 Manageable: Policies centrally
deployed
 Economical
Shared for
all groups:
Shared
Internet
Internet
Gateway
Video
Server
Firewall
and NAT
Hosted
Content
DHCP
IPSec
Gateway
Presentation_ID
Campus Core
Resource
10.2/16
Partners
Contractors
Contractor
10.2/16
Resources
Constituents and
NAC quarantine
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Partner
10.2/16
Contractor
10.3/16
42
Leveraging the Strengths of an Intelligent
Network: Application-Oriented Networking
Streamlined, Secure Application Message
Communication via the Existing Network
Business
Intelligence
SOA
Partners
Compression
Business
Rules
Message
Broker
.Net Data
J2EE
Legacy
Apps
Web
B2B
Links
Service
ASP
Custom
Protocol
Field
Transformation
CenterESB
Database
Lookup
MQSeries
BAM
 Works on a pervasive,
distributed platform
EDI
Telephony
B2B Gateway
Benefits of a NetworkBased Approach:
Mobile
Organizations
RFID
Services
Branch
Offices
Standards
Load
Balancing Distribution
Remote
Environments
Security
Compliance
EAI
Extranet
Logging
Event
Adapters
Capture
 Requires no new
intermediary
layers or components
 Uses existing
applications
 Coordinates functioning
of network and
applications
 Simplifies infrastructure
 Leverages investment
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
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43
Phase 5: Relevant Resources
 Application-Oriented Networking
http://cisco.com/en/US/products/ps6692/Products_Sub_Category_Home.html
 Wide-Area Application Services
http://cisco.com/en/US/products/ps5680/Products_Sub_Category_Home.html
 Data-Center Application Services
http://cisco.com/en/US/products/ps5719/Products_Sub_Category_Home.html
 Customer Contact
http://cisco.com/en/US/products/sw/custcosw/Products_Sub_Category_Home.html
 Large-Enterprise Solutions
http://cisco.com/en/US/netsol/ns340/networking_solutions_large_enterprise_home.html
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
44
Phase 6: Interagency InformationSharing and Shared Services
 Objective
Final step of the Interagency
Roadmap, with network helping
connected government agencies
extract full value in sharing human
resources, information, and services
(for example, payroll, IT, and
budgeting)
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
45
Phase 6: Interagency InformationSharing and Shared Services, cont’d
Si
Income Tax
Collection
Constituents
Financial
Institution
Si
Web Servers
Server
Consolidation
MoF Headquarters
VPN
WAN
Data Center
Teleworker/PDA/Kiosk
DWDM
Network
IP WAN
Web Servers
Income Tax
Collection
Constituents
Data Center
Financial
Institution
Branch Office
Sharing Applications and Infrastructure Across Agency Boundaries
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
46
Mapping Ministries of
Finance Case Studies
to the Phases of Cisco
Connected Government
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
47
London Stock Exchange
Challenge
 Identify high-performance system to accommodate significant increase in
trading volume
 Expedite and enhance delivery of pricing information to the London market
 Improve international competitive positioning
Solution
 IP infrastructure for internal network plus separate Cisco-based network that
supports more than 100 servers that comprise London Stock Exchange’s
Infolect system—all based on the Cisco Service-Oriented Network
Architecture (SONA)
Benefits
 Increased speed of information delivery—out-delivers any exchange
worldwide
 Reduced message delivery time—from 30 seconds to 2 milliseconds
 Improved confidence in order execution
 Reduced cost of ownership—double-digit percentage
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“The Cisco infrastructure enables the London
Stock Exchange to develop, test, and deploy
new software logic much faster and more
cost-effectively.”
Robin Paine
Chief Technology Officer, London Stock Exchange
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Belgian Ministry of Finance
Challenge
 Reduce number of locations from 500 to 150
 Identify flexible technology that would support simplified, easy
moves, reorganizations, add-ons, and changes
Solution
 Centralized high-availability integrated voice-video-data
infrastructure
 IP telephony scalable to 21500 phones across 150 locations
 Cisco Unity® unified messaging and other integrated voice-data
applications
Benefits
 Heightened productivity for employees and constituents
 User mobility, flexible organizational structuring
 Increased access for constituents
 Reduced operating expenses, centralized service management
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izn in Lower Saxony, Germany
Challenge
 Increase data-storage facilities
 Decrease operating costs and standardize operations
 Use IP-based technologies within SAN environment to offer
more cost-effective services
Solution
 Cisco® Business-Ready Data Center deployed across two
separate data centers
 Data center is accessible via iznNet
Benefits
 Reduced overhead costs
 Optimized network availability
 IP-based protocols allow lower-cost service options
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Rechenzentrum der Finanzen (RZF)
Challenge
 Upgrade existing PBX system, which used different switches from multiple
vendors
 Provide unified information services for taxpayers
 Provide new integrated applications for the employees
Solution
 Cisco® Unified Communications including CallManager and Cisco Unity®
 Operator console with blind integration (from Telesnap)
Benefits
 Employees can transfer calls to any agency
 20 percent of all incoming calls handled by interactive voice response
 Taxpayers directly transferred to the responsible accountant by entering their
tax ID
 User mobility allows for flexible restructuring
 Centralization of management functions reduces operational expenses
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Toldskat: Danish Tax Administration
Challenge
 Merge local and central tax administration (11000 users)
 Resolve concerns surrounding outdated phone systems
 Identify flexible technology for reorganization and user mobility, along
with a flexible contact center solution
 Complete within one year, from kickoff to operation
Solution
 Hosted IP communications solution by TDC Solutions, plus
design/purchasing vehicle
 Trio operator console with accessibility solution
 11000 phones (phase 1: 4500) with 1000 IP contact center licenses
Benefits
 Mobility of users facilitated more flexible restructuring
 Hosted solution enabled adaptation to actual needs
 IP contact center allowed for flexible and geographical dispersed
implementation
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Austrian Federal Data Center
Challenge
 Implement electronic filing system
Solution
 Cisco® Catalyst® 6500 Series switches
 Cisco Catalyst 3550 Series switch and Cisco 7200 Series
core router
 Cisco VPN 3000 Series concentrators
 Cisco PIX® 525 security appliances
 Dual Cisco 7200 Series routers linked to data center
Benefits
 Secure, high-performance network improves efficiency by
10 to 15 percent
 99.7-percent network availability helps move agency
toward paperless system
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“Cisco has performed very well, particularly in
areas of critical importance to the project, such
as the design and implementation of the
metropolitan-area network, the data center,
and redundancy, as well as firewalls and
content switching.”
Herr Kurt Fleck
Project Leader of ELAK
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© 2007 Cisco Systems, Inc. All rights reserved.
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55
Why Cisco?
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Cisco Connected Government—A
Networking Approach Built to Last
Customized design based on proven best practices
Continuously expanding functionality
Easily scalable architecture
Modular network deployment
based on integrated components
Optimal performance
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How Cisco Helps Your Agency Become a
Connected Government
 Cisco solutions demonstrate how to apply previous success
in a connected government through
Assessment tools to create Connected Government Roadmap
Reference architectures that represent Cisco best practices developed
from real-world deployments
 Cisco and partner services that coordinate government
processes to coincide with technical capabilities
Align incentives, policy, performance management, rewards, and
funding to encourage services sharing
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First Assess, Then Progress—The
Connected Government Assessment Tool
Translates into
Tells You
Possible resiliency issues in the network may be
compromising important capabilities:
 Public notice for emergencies
 Internal workflow management
 Budget management
 Geographic information systems (GISs)
 Dispatch systems
 Field worker communication
 Internal communications
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Government Leasing
 Single monthly payment
 Bundled products and services
 Single financing contract
 Below commercial-market rates
 Ease of administration
 Cost-effective, comprehensive solution
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Government Leasing Products
 Lease to Ownership Plan (LTOP)
Installment Purchase Plan—uses capital funds
Purchase title passes upon final payment
 Lease with Option to Own (LWOO)
Operating lease with option to own—lease
payments with fixed purchase option buyout, or
fair market value
 Uses O&M funds annually
End-of-term options—return, renew, buyout,
upgrade
Technology refresh upgrade before/at end of term
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Take the Road Forward
Use the Connected Government Assessment Tool to
discover how your network can work best for you
Compare department mission and strategy with
IT capabilities
Baseline current IT capabilities
Define IT capabilities and mission objectives gap
Develop phased IT roadmap
Coordinate process and policy change with IT
investment plan
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Q and A
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