Good Morning! SAS Project Insight Planning Session 1 SAS Town Hall Project Insight May 8, 2006 SAS Project Insight Planning Session 2 Agenda Welcome – Sheila SAS Student Constitution and Service Standards Jim Student Services - Jim Enrolment Services - Kathleen e-Strategy - David Staff Investment Plan – Colleen Questions - all SAS Project Insight Planning Session 3 We’re Still on Track! SAS Constitution & Service Standards reviewed by units Creation of the Office of the Student Experience Leadership for Wellness Centre finalized Kick off of Integrated Services Project planning Leadership hiring/matching April-May Development of leading edge Service Training & Orientation program Implementation is ongoing SAS Project Insight Planning Session 4 SAS Student/Staff Constitution & Service Standards SAS Project Insight Planning Session 5 Student and Academic Services Constitution and Service Standards In the last 1-2 months… Templates created to guide units through their contribution to the Student/Staff Constitution and Service Standards Templates were completed and returned in early-mid April Result: A document that provides: An overview of responses including themes, pressing issues, potential synergies A 1-page question by question summary including strengths, concerns, recommendations A detailed list of departmental responses grouped by survey question in order to provide a comprehensive guide SAS Project Insight Planning Session 6 Student and Academic Services Constitution and Service Standards Over the next 1-2 months… By Monday, May 15th all Directors in SAS will have received the Student/Staff Constitution summary document Key training/resource issues will be highlighted and be incorporated into the Staff Investment Plan for SAS By the end of July, units in SAS will post the Service Standards document as well as the Student/Staff Constitution SAS Project Insight Planning Session 7 Student Services Update SAS Project Insight Planning Session 8 Office of the Student Experience In the last 1-2 months… Finalized an organizational chart for the new department We have begun a national search for a new Associate Director to oversee the department. Interviews will be conducted over the next few weeks. Created a new position responsible for assessment of both the residence and student experience curriculum plan. SAS Project Insight Planning Session 9 Office of the Student Experience Over the next 1-2 months We will hire a new AD and begin developing a new student experience curriculum plan Begin to fill the various positions with the OSE that are currently labeled as TBA Engage in activities to develop and communicate this new department SAS Project Insight Planning Session 10 Office of The Student Experience (OSE) Director, Residence & The Student Experience Joel Lynn Associate Director, The Student Experience TBA Coordinator, Student Leadership Programs Alyson Woloshyn Coordinator, Orientation & Transition Programs TBA Student Leadership Programs Coordinator, Assessment & Retention Services TBA Coordinator, OSE Support Services TBA Assistant Coordinator, U of C 101 Michelle Clayton SAS Project Insight Planning Session 11 Student Services Wellness Centre In the last 1-2 months… Finalized an organizational chart for the new department We have conducted a national search culminating in the hire of Alexandra Love who, in her last position, was the Director, Health and Wellness, University of Toronto: Scarborough Finalized drawings for interim renovations to increase capacity in Health Services and make an internal walkway connecting Counselling and Health Counselling Services had a staff retreat that included a rep. from Health Services and two reps. from the Chaplains’ Centre SAS Project Insight Planning Session 12 Student Services Wellness Centre Over the next 1-2 months… Welcome Alexandra Love to campus on June 12th Begin a search for an AD Wellness (Counselling), finalize arrangements around the AD Wellness (Chaplains’), and Senior Physician (Health) Develop a staff retreat designed to bring together the three departments and allow them to begin developing a “vision” of Wellness for the campus and discuss opportunities for integration and collaboration Renovations will commence and be completed SAS Project Insight Planning Session 13 The Wellness Centre Director, Wellness Centre Alexandra Love Associate Director, Wellness (Counselling) TBA Associate Director, Wellness (Chaplains’) Kelly Johnson SAS Project Insight Planning Session Senior Physician, Wellness (Health) Lois Milne 14 Enrolment Services Update SAS Project Insight Planning Session 15 Enrolment Services Update Over the last 1 – 2 months… Human Resources Hired: Calendar Editor – Carol Poland Director, SAFA – Kelly Petersen Posted: Associate Registrar (Operations) – in progress Director, Integrated Services – in progress Profile updates and evaluations: Most other positions Upcoming postings and assignments: Colleen to detail process SAS Project Insight Planning Session 16 Enrolment Services Update Leadership Announcements to date: •Elaine Wong, Director of Recruitment and Admissions •Mike Sekulic, Associate Registrar, Planning & Systems •Kathy Brownlee, Assistant Registrar, Registration, Convocation, Scheduling •Noel Foggo-Lamoureux, Assistant Registrar, Examinations and Grades •Kim Vandam, Associate Director, Admission and Recruitment •Kelly Petersen, Director of Student Awards and Financial Aid SAS Project Insight Planning Session 17 Enrolment Services Leadership Kathleen Massey Assistant VP Enrolment & Registrar Elaine Wong Director Recruitment & Admissions Kim Vandam Associate Director Admissions & Recruitment Mike Sekulic Associate Registrar Planning & Systems Associate Registrar Operations Kathy Brownlee Assistant Registrar Registration, Convocation, Scheduling Director Strategic Marketing Kelly Petersen Director Student Awards & Financial Aid Director Integrated Services Noel Foggo-Lamoureux Assistant Registrar Examinations & Grades SAS Project Insight Planning Session 18 Enrolment Services Update Additional Re-Organization Fees Office – restructured and student-facing functions to join Enrolment Services Space Integrated Services – Design Charette scheduled for May 17 File Project – Files to be fully archived and space liberated for reallocation as of May 12 SAS Project Insight Planning Session 19 Integrated Services Project Update Technology Decisions Searchable knowledge base – University Secretariat’s policy database Referral tracking system – Remedy (UCIT product) Call centre – remote headsets Technology Decisions Pending Call Centre – requirements gathered; Phase 1 and 2 software (pending Telus demonstration) SAS Intranet Customer relationship management (Recruitment & Conversion) SAS Project Insight Planning Session 20 Integrated Services Project Update… Space Design charette with architects schedule for May 17 Functional Training: In development for delivery beginning June 1/06 This complements the SAS wide training which will begin in late June SAS Project Insight Planning Session 21 Enrolment Services Next Steps In the next 1 – 2 months… •Position profiles: Finalized and evaluated •Postings and placements: Targeted completion date – May 31, 2006 •Integrated Client Services: •Design space, begin construction •Staff team-building and training initiated (June) •Finalize and being implementation of technology supports •Build knowledge base SAS Project Insight Planning Session 22 e-Strategy Update SAS Project Insight Planning Session 23 e-Strategy Director, David Johnston Information Architect Skakera Curry Summer Intern Ryan Cameron SAS Project Insight Planning Session 24 e-Strategy Update Astra Schedule •Classroom scheduling •Improved room utilization •Facilities planning •Daily events calendar SAS Project Insight Planning Session 25 e-Strategy Update Calendar Navigator •Improved Web Calendar •Improved Calendar Editing •Work flow and tracking SAS Project Insight Planning Session 26 e-Strategy Update IntelliResponse •New Module •Facilitate staff “knowledge” •Increased access to data •Training refresher for staff SAS Project Insight Planning Session 27 e-Strategy Update Degree Navigator V4.0 •Improved interface •Improved Reporting •Current Version •Renewed relationship with vendor SAS Project Insight Planning Session 28 And Now . . . . . . . . . . SAS Project Insight Planning Session 29 E-Strategy Update SAS Project Insight Planning Session 30 e-Strategy Update What we are tracking •Wikis •Wireless •Blogs •Pods SAS Project Insight Planning Session 31 e-Strategy Update SAS Project Insight Planning Session 32 SAS Project Insight Planning Session 33 SAS Project Insight Planning Session 34 SAS Project Insight Planning Session 35 e-Strategy Update SAS Project Insight Planning Session 36 The SAS Staff INVESTMENT PLAN SAS Project Insight Planning Session 37 Objectives Position SAS training initiatives as best-in-class Provide a framework and tools for orientation, training and development Enable SAS to retain best-in-class talent to create a best-in-class organization Enhance the staff experience to create a great student experience SAS Project Insight Planning Session 38 Fast Forward Service Culture Training Workshop Series for All SAS Staff SAS Project Insight Planning Session 39 Removing ROADBLOCKS Training for all SAS Staff: Service Consulting Problem Solving & Resolving Concerns Dealing With Difficult Customers Communication in the Technology Era SAS Project Insight Planning Session 40 Removing ROADBLOCKS Coaching & Reinforcement for Leaders Managing for Empowerment SAS Project Insight Planning Session 41 Eliminating YIELDS New Hire Resources On-Boarding Toolkit for Hiring Managers SAS Project Insight Planning Session 42 Avoiding DETOURS New Hire Resources SAS On-Line Orientation Program SAS Project Insight Planning Session 43 The Amazing SAS LAUNCH EVENT Staff Investment Plan SAS Project Insight Planning Session 44 SAS Launch Conference Celebrate Us! Student Service Professionals Service Transformation Goals Learning Fun SAS Project Insight Planning Session 45 Find your Clue… See you June 23! SAS Project Insight Planning Session 46 SAS Project Insight Planning Session 47 Questions? SAS Project Insight Planning Session 48