Good
Morning!
SAS Project Insight Planning Session
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SAS Town Hall
Project Insight
May 8, 2006
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Agenda
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

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
Welcome – Sheila
SAS Student Constitution and Service Standards Jim
Student Services - Jim
Enrolment Services - Kathleen
e-Strategy - David
Staff Investment Plan – Colleen
Questions - all
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We’re Still on Track!
 SAS Constitution & Service Standards reviewed by units
 Creation of the Office of the Student Experience
 Leadership for Wellness Centre finalized
 Kick off of Integrated Services Project planning
 Leadership hiring/matching April-May
 Development of leading edge Service Training &
Orientation program
 Implementation is ongoing
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SAS Student/Staff Constitution
&
Service Standards
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Student and Academic Services
Constitution and Service Standards
In the last 1-2 months…

Templates created to guide units through their contribution to the
Student/Staff Constitution and Service Standards

Templates were completed and returned in early-mid April
Result: A document that provides:

An overview of responses including themes, pressing issues,
potential synergies

A 1-page question by question summary including strengths,
concerns, recommendations

A detailed list of departmental responses grouped by survey
question in order to provide a comprehensive guide
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Student and Academic Services
Constitution and Service Standards
Over the next 1-2 months…
 By Monday, May 15th all Directors in SAS will have received the
Student/Staff Constitution summary document
 Key training/resource issues will be highlighted and be incorporated into
the Staff Investment Plan for SAS

By the end of July, units in SAS will post the Service Standards
document as well as the Student/Staff Constitution
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Student Services Update
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Office of the Student Experience
In the last 1-2 months…



Finalized an organizational chart for the new
department
We have begun a national search for a new Associate
Director to oversee the department. Interviews will be
conducted over the next few weeks.
Created a new position responsible for assessment of
both the residence and student experience curriculum
plan.
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Office of the Student Experience
Over the next 1-2 months
 We will hire a new AD and begin developing a new student
experience curriculum plan
 Begin to fill the various positions with the OSE that are
currently labeled as TBA
 Engage in activities to develop and communicate this new
department
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Office of The Student Experience (OSE)
Director,
Residence &
The Student Experience
Joel Lynn
Associate Director,
The Student Experience
TBA
Coordinator,
Student Leadership Programs
Alyson Woloshyn
Coordinator,
Orientation & Transition Programs
TBA
Student Leadership Programs
Coordinator,
Assessment & Retention Services
TBA
Coordinator,
OSE Support Services
TBA
Assistant Coordinator,
U of C 101
Michelle Clayton
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Student Services Wellness Centre
In the last 1-2 months…

Finalized an organizational chart for the new department

We have conducted a national search culminating in the hire of
Alexandra Love who, in her last position, was the Director, Health and
Wellness, University of Toronto: Scarborough

Finalized drawings for interim renovations to increase capacity in Health
Services and make an internal walkway connecting Counselling and
Health

Counselling Services had a staff retreat that included a rep. from Health
Services and two reps. from the Chaplains’ Centre
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Student Services Wellness Centre
Over the next 1-2 months…

Welcome Alexandra Love to campus on June 12th

Begin a search for an AD Wellness (Counselling), finalize arrangements
around the AD Wellness (Chaplains’), and Senior Physician (Health)

Develop a staff retreat designed to bring together the three departments
and allow them to begin developing a “vision” of Wellness for the
campus and discuss opportunities for integration and collaboration

Renovations will commence and be completed
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The Wellness Centre
Director,
Wellness Centre
Alexandra Love
Associate Director, Wellness
(Counselling)
TBA
Associate Director, Wellness
(Chaplains’)
Kelly Johnson
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Senior Physician, Wellness
(Health)
Lois Milne
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Enrolment Services Update
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Enrolment Services Update
Over the last 1 – 2 months…
Human Resources

Hired:
Calendar Editor – Carol Poland
Director, SAFA – Kelly Petersen

Posted: Associate Registrar (Operations) – in progress
Director, Integrated Services – in progress

Profile updates and evaluations: Most other positions

Upcoming postings and assignments: Colleen to detail process
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Enrolment Services Update
Leadership Announcements to date:
•Elaine Wong, Director of Recruitment and Admissions
•Mike Sekulic, Associate Registrar, Planning & Systems
•Kathy Brownlee, Assistant Registrar, Registration, Convocation,
Scheduling
•Noel Foggo-Lamoureux, Assistant Registrar, Examinations and Grades
•Kim Vandam, Associate Director, Admission and Recruitment
•Kelly Petersen, Director of Student Awards and Financial Aid
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Enrolment Services Leadership
Kathleen Massey
Assistant VP
Enrolment &
Registrar
Elaine Wong
Director
Recruitment
& Admissions
Kim Vandam
Associate Director
Admissions
& Recruitment
Mike Sekulic
Associate Registrar
Planning & Systems
Associate Registrar
Operations
Kathy Brownlee
Assistant Registrar
Registration,
Convocation,
Scheduling
Director
Strategic Marketing
Kelly Petersen
Director
Student Awards
& Financial Aid
Director
Integrated Services
Noel Foggo-Lamoureux
Assistant Registrar
Examinations & Grades
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Enrolment Services Update
Additional Re-Organization

Fees Office – restructured and student-facing functions to join
Enrolment Services
Space


Integrated Services – Design Charette scheduled for May 17
File Project – Files to be fully archived and space liberated for
reallocation as of May 12
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Integrated Services Project Update
Technology Decisions

Searchable knowledge base – University Secretariat’s policy database

Referral tracking system – Remedy (UCIT product)

Call centre – remote headsets
Technology Decisions Pending

Call Centre – requirements gathered; Phase 1 and 2 software (pending
Telus demonstration)

SAS Intranet

Customer relationship management (Recruitment & Conversion)
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Integrated Services Project Update…
Space

Design charette with architects schedule for May 17
Functional Training:

In development for delivery beginning June 1/06
This complements the SAS wide training which will begin in late June
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Enrolment Services Next Steps
In the next 1 – 2 months…
•Position profiles: Finalized and evaluated
•Postings and placements: Targeted completion date – May 31, 2006
•Integrated Client Services:
•Design space, begin construction
•Staff team-building and training initiated (June)
•Finalize and being implementation of technology supports
•Build knowledge base
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e-Strategy Update
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e-Strategy
Director,
David Johnston
Information Architect
Skakera Curry
Summer Intern
Ryan Cameron
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e-Strategy Update
Astra Schedule
•Classroom scheduling
•Improved room utilization
•Facilities planning
•Daily events calendar
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e-Strategy Update
Calendar Navigator
•Improved Web Calendar
•Improved Calendar Editing
•Work flow and tracking
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e-Strategy Update
IntelliResponse
•New Module
•Facilitate staff “knowledge”
•Increased access to data
•Training refresher for staff
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e-Strategy Update
Degree Navigator V4.0
•Improved interface
•Improved Reporting
•Current Version
•Renewed relationship with vendor
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And Now . . . . . . . . . .
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E-Strategy Update
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e-Strategy Update
What we are tracking
•Wikis
•Wireless
•Blogs
•Pods
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e-Strategy Update
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e-Strategy Update
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The SAS Staff
INVESTMENT PLAN
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Objectives
Position
SAS training initiatives as best-in-class
Provide a framework and tools for orientation,
training and development
Enable SAS to retain best-in-class talent to create
a best-in-class organization
Enhance the staff experience to create a great
student experience
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Fast Forward
Service Culture Training
 Workshop Series for
All SAS Staff
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Removing ROADBLOCKS
Training for all SAS Staff:
 Service Consulting
 Problem Solving & Resolving Concerns
 Dealing With Difficult Customers
 Communication in the Technology Era
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Removing ROADBLOCKS
Coaching & Reinforcement for Leaders
 Managing for Empowerment
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Eliminating YIELDS
New Hire Resources
 On-Boarding Toolkit for
Hiring Managers
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Avoiding DETOURS
New Hire Resources
 SAS On-Line Orientation Program
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The Amazing SAS
LAUNCH EVENT
Staff Investment Plan
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SAS Launch Conference
Celebrate
Us!
Student Service Professionals
Service Transformation Goals
Learning
Fun
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Find your Clue…
See you June 23!
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Questions?
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