Human Resources
Management
(Personnel Management)
Human Resources Management
“consists of all the activities involved in
acquiring, maintaining, and developing an
organization’s human resources”
(Pride, Hughes, and Kapoor, 2005)
Phases of HRM Activities
1) acquiring
2) maintaining
3) developing human resources
Acquisition
Includes planning as well as the various
activities that lead to hiring new personnel
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HR Planning
Job Analysis
Recruiting
Selection
Orientation
Maintenance
Consists primarily of encouraging
employees to remain with the firm and to
work effectively
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Employee Relations
Compensation
Benefits
Development
Concerned with improving employees’
skills and expanding their capabilities
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Training and Development
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Performance Appraisal
The Workforce in Funeral Service
current demographics
2010?
racist profession
change?
compensation
“quality” employees
“second career” funeral directors
Job Description
“ a document that lists the major
responsibilities and tasks of the job”
Job Analysis: “the process of determining
the critical components of a job for the
purpose of selecting, training and
rewarding personnel”
Components of a Job Description
Job Specification
“ a document that lists the knowledge,
skills, abilities, and personal
characteristics a job holder must possess
to perform effectively”
Recruitment
Sources in Funeral Service
Factors affecting recruitment and selection
Employment Application Process
Bona Fide Occupational Qualification
(BFOQ) “a qualification that is absolutely
necessary for the job; it is an allowed and
approved reason for discrimination”
The Employment Interview
Interview Preparation:
1) suitable time and place
2) others to be notified
3) necessary data and information
4) employees not to interrupt
5) list of points to cover
6) clear and reasonable objectives
7) applicant’s objectives
8) follow-up steps
9) record of the interview
10) follow-up interviews
Employment Interview (cont’d)
Beginning the interview:
During the interview:
Terminating the interview:
Structured Interview
Unstructured Interview
Reference Checks
personal references
illegal information
signed release
contacting references
if reluctant to cooperate
New Employee Orientation