Leadership
P. S H A N N O N E L S W I C K , FA C H E
Leadership Part 1
(Un)Common Sense
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PRO Leadership *
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Principle Centered
Relationship Oriented
Outcome Driven
 How to Manage the Boss (more specifically, how to understand
expectations and meet them)
 Leadership 101 (life lessons)
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Motivation, Inspiration and Communication
 The Paradox of Leadership
 Questions and Answers
Listen, Learn … then Lead
Listen,
Learn …
then Lead
TED Talks –Stanley McChrystal (4:30 - 13:57 OR 6:11 – 7:29: 10:45 – 13:56)
PRO Leadership
Principle
Centered
Relationship Oriented
Outcome Driven
PRO Leadership
 Principles – core values we use to manage responses to
the everyday stimuli of life
 Integrity
 Morals
 Ethics
 Honesty
 Loyalty
 Dependability
 Courage
PRO Leadership
 Relationships – every human transaction can be
approached in such a way as to make others feel good
about themselves
 Trust
 Respect
 Openness
 Consistency
 Followership
 Unity
 Fun
PRO Leadership
 Outcomes – all or us are ultimately measured by our
ability to deliver positive results. Euripides wrote, “Judge a
tree by its fruit, not its leaves.”
 Communicate effectively
 Remain calm (aequinimitas)
 Discover and share data
 Use intuition (blink)
 Practice multidirectional accountability (goose/gander)
 Invest in the team
 Celebrate success
How to Manage the Boss
(my version)
 Take care of business but DO NOT neglect your family! We need
healthy and fulfilled team members focused fully on our customers and
their needs.
 Lead by example. Show (don’t just tell) your team the principles and
behaviors you desire for the organization.
 Be “fully present” (be THERE and BE there). Our fellow team
members should never view any of us as being “out of place”
anywhere on our campus and everyone deserves our full attention
when we are with them. Save the multitasking for good friends and
true peers. Be on time (meetings, homework, commitments, etc.).
Timeliness is a sign of respect.
How to Manage the Boss
(my version)
 Do not be a victim and do not let victims join or remain on our team. Success is
hard enough to achieve with everyone working to be part of the solution!
 Be smart but be bold. I am willing to risk a few honest mistakes to avoid creating
a culture where we consistently miss opportunities to succeed because we are
timid.
 Be open! Be open with others and open to their feedback about you. Frankness,
as long as it is tempered with courtesy and compassion, is a virtue. We will strive
to create a culture where all team members give respectful feedback in all
directions.
 I have a thing about
can’t! There are many things we should not attempt and will
avoid but there is very little which cannot be accomplished if we all work
together.
How to Manage the Boss
(my version)
 Everyone makes mistakes but actions that severely compromise
patient safety, organizational image or personal integrity (dishonesty,
disloyalty, etc.) will be aggressively investigated and nearly always
result in termination of employment.
 I like to have fun and I like to be liked but please don’t ever doubt that
we will work hard. I will not be shy about giving feedback and asking
everyone for their best effort at all times.
 The time to tell me something is the moment you wonder if you
should or not. If it’s not good news, I want to hear about if from you
directly and/or up through your administrator and I want to know
right away. E-mail from you gets to me very quickly and please do not
hesitate to call the blackberry. If I can’t answer right then, I will get
back to you as soon as possible.
Leadership 101
 Worlds leading expert in one thing and … one thing I have full control
over …
 DeWitt Jones: “If I believe it, I can see it.”
 Use your words to describe your future.
 Make others powerful.
 Throw yourself into your life like a rock in a pond and watch the
ripples radiate.
 Treat others so they feel good about themselves- pick good partners
and invest in those relationships.
Leadership 101
 Set a common goal and mobilize people around that.
Help others feel a part of something genuine, special,
and important, and you'll Inspire real passion and
loyalty
 Transformational leaders empower others by keeping
them "in the know;" by keeping them fully informed
on everything that effects their jobs. People want and
need to feel that they are “insiders,” that they are aware
of everything that is going on.
Leadership 101
 Motivation is getting others to do something because
they want to do it. This means creating an
environment where people naturally want to do the
right thing and so the leaders can let people have
what they want.
 You have to understand what drives people, to
communicate, to involve, to challenge, to encourage,
to set an example, to develop, to coach, to obtain
feedback, and to celebrate mutual success.
Leadership 101
 To become a motivational leader, you start with
motivating yourself. You motivate yourself with a big
vision, and as you move progressively toward its
realization, you motivate and enthuse others to work
with you to fulfill that vision.
The Paradox of Leadership
 I am the boss so I can’t blame my team for …
 Thanks but I didn’t do it, I have a great team and
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they …
I don’t really know that much about …
Will you please help me understand …
I’m sure you already considered this but …
I wonder if anyone else has ever tried …
I could never ask anyone else to …
How Great Leaders Inspire Action
Why?
How?
What?
TED Talks - Simon Sinek (0 to 8:00/11:00)
Leadership Part 2
By the Book(s)
 Good to Great, Jim Collins
 Aequanimitas and A Way of Life, Sir William Osler
 Fish, Stephen C. Lunden, Harry Paul and John
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Christensen
Whale Done, Ken Blanchard
Leadership Lessons of the Navy Seals, Jeff & Jon
Cannon
The Art of Possibility, Rosamund Stone Zander &
Benjamin Zander
Executive Charisma, D.A. Benton
Orchestrating Attitude, Lee J. Colan
Questions and Answers
Good to Great (*)
Level 5 Leadership as a theory was “discovered” by the
research of Jim Collins. The idea is that respect
towards others, selflessness by the leader, and a
powerful commitment to achieving results bring out
the best in members of the team.
(*) Good to Great, Jim Collins
Good to Great
Level 5 Hierarchy
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Highly capable individual – productive contributor
Contributing team member – works well with others
Competent manager – organizes people and resources
Effective leader – catalyzes commitment and stimulates
higher performance
Level 5 Leader – builds enduring greatness
Good to Great
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Level 5 Leadership Formula
Right People + Humility + Strong Professional Will = Success
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Steps in Level 5 Leadership
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Hire (recruit) the right people
Deploy the talent into the areas best suited to the skills and
likes of the individual
Set a really high long-term goal (BHAG)
Aequanimitas (*)
 Known as the “first essay,” this was the valedictory address at
University of Pennsylvania School of Medicine in 1889
 Outward expression of a calm sense of even mindedness
 Also urges the development of courage, patience and honor
 Patience is “an equanimity which enables you to rise superior
to the trials of life.”
 My analogy is that of the duck on the water
(*) William Osler
A Way of Life (*)
“Our main business is not to see what lies dimly at a distance,
but to do what lies clearly at hand.”
“Happy the man – and happy he alone,
He who can all today his own,
He who secure within can say,
Tomorrow, do thy worst – for I have lived today.”
(*) William Osler
Fish (*)
 Work environment could be worse than the fish market
 Possible to make work fun
 Love what you do
 Be present
 Choose your attitude
 Find time for play
 Make their day
(*) Fish, A Proven Way to Boost Morale and Improve Results - Stephen C. Lundin, Harry Paul and
John Christensen
Whale Done (*)
 Build trust
 Accentuate the positive
 When mistakes occur, redirect the energy
 Catch people doing things right
 Wake up and say something positive when things are
going well
 Be sincere and honest
(*) Whale Done, the Power of Positive Relationships - Ken Blanchard, Thad Lacinak, Chuck Tomkins &
Jim Ballard
Leadership Lessons of the Navy Seals (*)
 Highly motivated teams (people need to want to be
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there)
Clearly defined mission(s)
Make the decision (then stand up and take the hit if
necessary)
Thundering herd mentality
Feed the momentum
(*) Jeff Cannon and Lt. Cmdr. John Cannon
The Art of Possibility
 Ben Zander - Boston Philharmonic conductor and music professor
 Speak in the language of possibilities. Life is a story … live your story!
 Can't take yourself too seriously (rule 6).
 Give everyone an A - show who the person inside is without the fears, etc.
 Conversation of downward spiral is that of “no possibilities”
 In the place of possibilities is the place where eyes shine.
 Conductor is the only performer who doesn't make a sound – his/her
power is in the ability to make others powerful.
The Art of Possibility (*)
 Never doubt the capacity of the audience to grasp the vision .
 Enroll every voice in the vision.
 Great leaders see new pathways ... in fact they make new pathways.
 Try to remember that your barriers do not need to be there.
 Radiate possibilities to escape the downward spiral.
 Quiet the voice of “I can‘t.”
(*) The Art of Possibility, Rosamund Stone Zander & Benjamin Zander
Executive Charisma (*)
 Be the initiator.
 Ask questions and ask for favors.
 Stand tall and smile.
 Be human, humorous and hands-on.
 Slow down, shut up and listen.
 Maintain esteem… yours and others.
 (*) Executive Charisma, Six Steps to Mastering the Art of Leadership – D.A. Benton
Orchestrating Attitude (*)
Reflects your past,
Describes your present,
and
Predicts your future
(*) Orchestrating Attitude – Getting the Best From Yourself & Others
Lee J. Colan
Attitude
“Everything can be taken from a person but one thing: the
last of human freedoms – to choose one’s attitude in any
given set of circumstances, to choose one’s own way.”
-Viktor E. Frankl, Holocaust Survivor and Philosopher
 In a landmark study, participants who were more positive lived
an average of 10 years longer than the other participants.
Attitude
 We can use our words to change our situations as opposed to simply describing
them. “Tell people how you want to feel and it won’t be long before you do.”
 Always be aware that we measure ourselves by our intentions but others judge
us by our actions. “If you want to get the best from yourself, first give the best
of yourself.”
 “Our experiences are much less important than how we choose to think
about them. We draw into our lives that which we constantly think about –
good or bad.”
 Henry Ford said, “Whether you think you can or cannot, you’re right.” That
is the same premise as “what you think is what you get.” Thoughts become
beliefs which become words and then commitments and actions which
ultimately produce outcomes.
Lead Like the Great Conductors
Models for Inspired Leadership …
from the Symphony Orchestra.
TED Talks - Itay Talgam (variable)
Leadership Part 3
By the Book(s)
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Your Job Survival Guide, Gregory Shea
Leading from the Heart, Jack Kahl
Leading with Honor, Lee Ellis
The Heart of Change, John P. Kotter
Leadership Secrets of Attila the Hun, Wess Roberts
Sticking to It, Lee J. Colan
 Questions and Answers
Your Job Survival Guide (*)
 Dangerous Waters
 Sailors vs. Paddlers
 Flat Water Thinking
 Working the Eddies
 Mastering the Roll
 The Power of Play
 Personal Floatation
(*) Gregory Shea and Robert Gunther
Leading from the Heart (*)
 The Choice to Lead
 Character Comes First
 Creative Vision
 Driven to Win
 A Caring Culture
 Execution is the Thing
 The Servant Leader
(*) Jack Kahl
Leading With Honor (*)
 Know Yourself
 Guard your Character
 Stay Positive
 Confront Doubts and Fears
 Over-communicate
 Develop the Team
 Balance Mission and People
 Exploit Creativity
 Celebrate Success
(*) Lee Ellis
The Heart of Change (*)
 Increase Urgency (burning platform)
 Get the Vision Right
 Build the Core Team
 Communicate for Buy-in
 Create Short-Term Wins
 Don’t Let Up
 Make Change Stick
(*) John P. Kotter and Dan S. Cohen
Leadership Secrets of Attila the Hun (*)
 Leadership Qualities
 Loyalty
Courage
Desire
 Stamina
Empathy
Decisiveness
 Anticipation
Timing
Competitiveness
 Confidence
Accountability
Credibility
 Tenacity
Dependability
Stewardship
 Being a Hun (understanding customs)
 Peace in the Camp (morale and discipline)
 Pick Enemies Wisely and Leading the Charge
 Rewarding the Huns
(*) Wess Roberts
Sticking to It (*)
FOCUS
X
COMPETENCE
X
PASSION
=
ADHERENCE
(*) Lee J. Colan
The Happy Secret to Better Work
 Where is our focus
 External world predictive of happiness?
 If I work harder, will I be more successful?
 If I am more successful, will I be happier?
 Actually the opposite!
 TED Talks – Shawn Anchor (0:00 – 2:45; 6:18 – end)
Just for Fun
Bohemian Rhapsody
 TED Talks – Jake Shimabukuro