Listening
We spend more
time listening, than
any other
communication
activity
HEARING
Physiological
process
that occurs when you
are in the vicinity of
vibration
Listening
Process
Listening, Culture,
Gender
Effective Listening
Active Listening
I. The Listening Process
Responding
(backchanneling
cues or
feedback)
Evaluating
(pos. or neg.)
Receiving (stimuli)
Understanding
(assign
meaning)
Remembering
(reconstructive)
2.
Attending- The
process of selection. If
we attended to every
sound we would go
crazy, so we must filter
out some messages and
focus on them.
3.
Understanding/Evaluat
ing – When we make
sense of messages.
4.
Remembering- the
ability to recall
information/retaining.
We
only retain 50% of
what we hear/listen to.
How much can you retain?
Listening
Exam:
1-4.
534,354,435,543
5. green,red,grey,
6. red,green,grey
7. grey,green,red
8. green,grey,red
9. Interpersonally I communicate
best non-verbally.
10.
I_____ this interpersonal
communication class.
5.
Responding- giving
observable feedback to
the speaker.
Verbally/non-verbally.
Barriers to listening
Rapid
thought
Message overload
Preoccupation
Ego
Fear
physical
II. Listening, Culture,
Gender
A. Culture Effects:
1. Speech
2. Nonverbal
Behaviors
3. Direct and Indirect
Styles
4. Credibility
5. Feedback
B. Gender & Listening
III. Styles of Effective
Listening
A.
Participatory/Active
IV. Active Listening = is a
skill that produces
therapeutic effects
A. Purposes of Active
Listening
1. Increases Accuracy
2. Validation of Others
Feelings
3. Prompts the Speaker
to Explore Their Own
Thoughts & Feelings
B. Techniques
1. Paraphrase Speaker’s
Meaning
2. Express Understanding
of Speaker’s
Feelings
3. Ask Questions

Empathy and objective
listening – listening
that warrants that you
feel and see what
speaker feels and
sees. And see beyond
and above that.
C.

Nonjudgmental and
Critical Listening
*Non-judgmental and critical
listening- listening with an
open mind. Evaluation
D. Surface and Depth
Types of ineffective listening
A.
Passive listening –
listening that is attentive
and supportive but occurs
without talking and without
directing the speaker in
any nonverbal way. Also
used negatively to refer to
inattentive an uninvolved
listening.
 Pseudo-listening-
when you give the
false impression of listening (giving
eye contact, nod and smile, and
answering occasionally) but you are
actually thinking about something
else.
 Stage-hogging
(Conversational
Narcissists)- when one turns the
topic of conversations to themselves
instead of showing interest in
speaker.
Selective
listening- you
respond only to the remarks
that interest them, rejecting
everything else.
Insulated
listening- opposite
of selective. Instead of
looking for something these
people avoid it.
listening- they take others’
remarks as personal attacks.
 Defensive
 Ambushing-
they listen carefully, but
only to collect information that they’ll
use to attack what you say.
 Insensitive
listeners- listeners who
aren’t able to listen beyond the
words to understand the hidden
meanings, so they do not receive
massages clearly.
Key to becoming an effective
listener








sit upright/ avoid putting hands on chin etc.
write down questions to ask later/ points you did
not understand etc.
create your own examples
write your note in outline form
rhetorical questions
eye contact
If you lose focus, or drift off, re-position yourself
and start again.
Do not write everything the speaker is saying