Ch: 5
Mindful Listening
topics covered
•
•
•
•
•
•
The Listening Process
Obstacles to Mindful Listening
Forms of Nonlistening
Adapting Listening to Communication Goals
Social Media and Listening
Guidelines for Effective Listening
af ter studying
• Describe six elements in the listening
process.
• List major external and internal obstacles to
mindful listening.
• Identify your own nonlistening behaviors.
af ter studying
• Identify your reasons for listening during a
typical day.
• Recognize how social media can hinder
mindful listening.
• Apply chapter guidelines to enhance your
listening skills.
Listening
• Hearing is a physiological activity that
involves sound waves hitting our eardrums
• Listening is an active, complex process that
consists of being mindful, physicaly
receiving messages, selecting and
organizing messages, interpreting
messages, responding, and remembering
Hearing =
Listening
the Chinese character for the word
LISTENING
10
1
king
The Listening Process
• Mindfulness
• Physically receiving messages
• Selecting and organizing material
The Listening Process Continued
• Interpreting communication
• Responding
• Remembering
(35% of a message,
8 hrs. After hearing)
Obstacles to Mindful Listening
1. Obstacles in the communication situation
2. Obstacles in the communicators
Obstacles to Mindful Listening
• External obstacles
 Message overload
 Message complexity
 Noise
Obstacles to Mindful Listening Continued
• Internal obstacles





Preoccupation
Prejudgment
Reacting to emotionally loaded language
Lack of effort
Failure to adapt listening styles
Forms of Nonlistening
• Forms of Nonlistening:






Pseudolistening
Monopolizing
Selective listening
Defensive listening
Ambushing
Literal listening
Adapting Listening to
Communication Goals
• Listening for pleasure
• Listening for information





Be mindful
Control obstacles
Ask questions
Use aids to recall
Organize information
Adapting Listening to
Communication Goals Continued
• Listening to support others
 Be mindful
 Be careful of expressing judgment
 Understand the other person’s perspective
– Paraphrase
– Use minimal encouragers
– Ask questions
 Express support
Guidelines for Effective Listening
• Be mindful
• Adapt listening appropriately
• Listen actively