Listening Skills
Advanced Speech
Listening vs. Hearing
What is the
difference?
Passive vs. Active?
Rate of speaking
vs. brain
comprehension?
Four Ways to Listen
Appreciative
Discriminative
Empathic
Critical
Give examples of
each.
Faulty Listening Behaviors and
Reasons for Poor Listening Habits
Pseudo listening
Stage hogging
Selective listening
Filling in the gaps
Assimilation to prior messages
Focusing of delivery/physical appearance
Perception, stereotyping, status,
experience
Faulty Listening Behaviors and
Reasons for Poor Listening Habits
Insulated listening
Defensive listening
Ambushing
Insensitive listening
Criticizing
Distractions-three types of noise
Cultural differences
Faulty Listening Behaviors and
Reasons for Poor Listening Habits
Effort
Message overload
Rapid thought
Talking has more apparent
advantages (interrupters)
Lack of training
Jumping to conclusions
Ethnocentrism
Become a Better Listener
Take listening seriously
Resist distractions
Don’t be diverted by
appearance/delivery
Make an effort
Suspend judgments
Focus your listening-into, body,
conclusion
Become a Better Listener
Ask questions
Invite comments from others
Identify areas of commonalities
Vary and provide clear verbal
responses
Use nonevaluative responses
Provide affirming statements
Become a better listener
Provide affirming statements
Demonstrate bodily responsiveness
Lean forward
Relaxed, but alert posture
Become a Better Listener
Establish an open body position
Responsive facial expressions and
bodily movement
Direct eye contact
Sit or stand close to the speaker
Provide supportive utterances
Rhetorical Devices/Propaganda
Testimonials
False comparisons
Jumping on the bandwagon
Stacking the deck
Name calling
Guess the device.