E-commerce Resources
Practica 9 – English Group
Umbrella Corp. 2008
E-commerce
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Electronic commerce, consists of the buying and selling of products or services over
electronic systems such as the Internet and other computer networks. The amount of
trade conducted electronically has grown extraordinarily since the spread of the
Internet. A wide variety of commerce is conducted in this way, spurring and drawing
on innovations in electronic funds transfer, supply chain management, Internet
marketing, online transaction processing, electronic data interchange (EDI), inventory
management systems, and automated data collection systems. Modern electronic
commerce typically uses the World Wide Web at least at some point in the
transaction's lifecycle, although it can encompass a wider range of technologies such
as e-mail as well.
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Electronic commerce that is conducted between businesses is referred to as
Business-to-business or B2B. B2B can be open to all interested parties or limited to
specific, pre-qualified participants.
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Electronic commerce is generally considered to be the sales aspect of e-business. It
also consists of the exchange of data to facilitate the financing and payment aspects
of the business transactions.
Practica 9 – English Group
Umbrella Corp. 2008
E-commerce Benefits
Three reasons:
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Growth
Cost reduction
Process improvement
An eCommerce solution can create improvements in many
of your business functions -sales and marketing,
customer service, finance and customer relations. All
aspects of your business will result in positive changes
aimed at increasing growth, reducing cost and improving
the way your business operates.
Practica 9 – English Group
Umbrella Corp. 2008
E-commerce Limitations
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customer fear of personal information being used wrongly
customer expectations unmet
security and privacy
lack of trust and user resistance
tactile limitations
limitations of support services
• financial cost
• sourcing tech support in foreign languages
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lack of critical mass in certain market areas for sellers and buyers
accessibility outside of urban/suburban and areas effects universality
higher employee training required to be click and mortar
people's resistance to change
people not used to faceless / paperless / non-physical transactions
Practica 9 – English Group
Umbrella Corp. 2008
EDI
EDI: Electronic Data Interchange
To transmit in electronic format documents
to others computers applications in a
normalized format
Practica 9 – English Group
Umbrella Corp. 2008
B2B / B2C
B2B: Business-to-business
Electronic commerce transactions between businesses
B2C: Business-to-consumer
Electronic commerce transactions between businesses and
consumers
Practica 9 – English Group
Umbrella Corp. 2008
E-Procurement
Electronic Procurement is the business-to-business or business-toconsumer purchase and sale of supplies and services through the
Internet as well as other information and networking systems, such as
Electronic Data Interchange and Enterprise Resource Planning.
Typically, e-procurement Web sites allow qualified and registered users
to look for buyers or sellers of goods and services. Depending on the
approach, buyers or sellers may specify costs or invite bids.
Transactions can be initiated and completed.
Practica 9 – English Group
Umbrella Corp. 2008
Online Auction
The online auction business model is one in
which participants bid for products and
services over the Internet. The functionality of
buying and selling in an auction format is
made possible through auction software
which regulates the various processes
involved.
E-bay
Practica 9 – English Group
Umbrella Corp. 2008
ebXML
ebXML: Electronic Business using
eXtensible Markup Language,
It is typically referred to as, is a family of XML based
standards sponsored by OASIS and UN/CEFACT whose
mission is to provide an open, XML-based infrastructure
that enables the global use of electronic business
information in an interoperable, secure, and consistent
manner by all trading partners.
Practica 9 – English Group
Umbrella Corp. 2008
C2C
C2C: Consumer-to-consumer
Involves the electronically-facilitated transactions
between consumers through some third party. A common
example is the online auction, in which a consumer posts
an item for sale and other consumers bid to purchase it;
the third party generally charges a flat fee or
commission. The sites are only intermediaries, just there
to match consumers. They do not have to check quality
of the products being offered.
E-bay , Amazon.com, etc
Practica 9 – English Group
Umbrella Corp. 2008
On-line catalogue
• Internet-based presentation of a set of items available for
purchase, including description, price, and ordering information;
also called cyber catalog, electronic catalog and web catalog.
The comparatively lower costs of on-line catalogs, compared to
print catalogs requiring paper, printing, and postage, lowers the
entry barriers to catalog selling. A great difference between online catalog and print catalog selling is that on-line catalog
customers find the marketer rather than the marketer finding
them. Consequently, on-line catalog customers tend to differ
demographically and in purchase behavior from print catalog
customers. On-line catalogs give the marketer worldwide
exposure, 24-hour accessibility, and the ability to quickly change
price and product. In addition to selling, on-line catalogs are
used to increase brand awareness, increase product usage,
generate print catalog requests, collect prospect addresses and
demographics, and provide two-way communication with
customers.
Practica 9 – English Group
Umbrella Corp. 2008
Ecommerce safety
Data integrity and security are very hot and
pressing issues for electronic commerce these
days. The many possibilities and advantages of
the non physical contact online trading come
along with some the considerable disadvantage
of grave security risks. The abuse of the power
the online world can represent range from
illegitimate collection of user information and
data to more obvious electronic crimes like
hacking into “secure” private areas (computer
fraud).
Practica 9 – English Group
Umbrella Corp. 2008