Attachment C INCIDENT COMMAND STRUCTURE Incident Commander Ted Appel Office (916) 433-5100 ext.5150 Cell (916) 752-3631 Safety Officer Stacey Willett Public Information Officer William Jones Office (916) 433-5100 ext. 2016 Office (916) 433-1020 ext. 1068 Liaison Officer DeShannus Gray (916) 433-5100 Operations Officer Jim Peterson Planning Jim Peterson Office (916) 433-5100 ext. 1021 Cell (916) 752-3139 (916) 433-1061 ext. 1068 Logistics Pablo Martin (916) 433-5100 ext. 2250 Finance and Administration Fanny Cheung (916) 433-5100 ext. 1040 Incident Command Structure (ICS) The Incident Command Structure, or ICS, is a standardized, on-scene, all-hazard incident management approach. ICS allows school personnel and community responders to adopt an integrated organizational structure that matches the complexities and demands of the incidents without being hindered by jurisdictional boundaries. The ICS structure is flexible. It can grow or shrink to meet different needs. This flexibility makes it a very cost-effective and efficient management approach for both small and large situations. When Is ICS Used? ICS can be used to manage any of the following types of incidents: Disasters, such as fires, tornadoes, floods, ice storms, or earthquakes. Disease outbreaks and prevention measures. Search operations for a missing student. Hazardous materials accidents in chemistry labs. Hostile intruders or other criminal acts. Planned events, such as school drills, festivals, sporting events, and graduations. ICS Organization There is no correlation with the school administrative structure. The structure is unique in order to avoid confusion over whom you should take direction from. Everyone’s titles are different from their daily school titles. Job Descriptions Incident Commander The Incident Commander has overall responsibility for managing the incident by establishing objectives, planning strategies, and implementing tactics. The Incident Commander is the only position that is always staffed in ICS applications. On small incidents and events, one person, the Incident Commander, may accomplish all management functions. The Incident Commander is responsible for all ICS management functions until he or she delegates the function. The role of the Incident Commander (IC) is to manage and coordinate the school or district’s response to incidents affecting student, faculty, staff and facilities. In that capacity, the IC may direct personnel, take actions and implement procedures as necessary to resolve issues related to the incident. Once a person has assumed command of an incident, that person will remain the IC until there is a transfer of command. Transfer of command may take place when: A more qualified person assumes command. The incident situation changes over time. There is normal turnover of personnel on long or extended incidents, i.e., to accommodate work/rest requirements. The transfer of command process always includes a transfer of command briefing, which may be oral, written, or a combination of both. The responsibilities of the IC are as follows: (most often the site administrator) Assume command. Classify level of threat by matching situation facts to threat criteria. Take protective action to stabilize the scene. Select and establish an appropriate command post. Activate appropriate ICS functions. Establish a unified command structure with responding agencies, if necessary. Conduct initial briefing of the Incident Management Team (IMT). Set specific objectives and direct that incident action plans be developed/ Brief all command post personnel on incident action plans. Continually review and update incident action plans with the IMT. Approve all incident information released to the news media. Set objectives and approve plans for returning to normal operations. Operations (very often the office manager, head teacher or 2nd site administrator) Operations manage all tactical operations of the incident, directing the implementation of action plans and strategies developed by the IC and IMT. The responsibilities of Operations are as follows: Supervise and direct the activities of all personnel assigned to the Operations sections. Participate in planning sessions, concentrating on tactical objectives and operational strategies. Select or recommend perimeter assignments, staging area locations and resource requirements/availability to the IC. Advise the IC of the readiness for tactical deployment of resources. Issue operational orders to implement directives of the IC. Supervise and direct tactical operations, utilizing available resources as required. Make expedient changes to incident action plans based on field developments (with the concurrence of the IC.) Provide the IC with frequent incident status updates. Ensure an activity log is maintained and after-action reports are prepared and submitted. Logistics (very often the office manager, head teacher or 2nd site administrator) Logistics provides personnel, facilities, services and other resources required for the incident. The responsibilities of Logistics are as follows: Supervise and direct the activities of all personnel assigned to the Logistics section. Participate in planning sessions, concentrating on obtaining required resources and advising on their availability. Provide, maintain and control selected equipment, supplies, facilities and services required by the Operations section. Establish and maintain communications. Stage resources so that they are readily available. Coordinate the process requests for additional resources. Assign the security for command post, staging areas and other sensitive areas as required. Maintain a visible chart of resources requested and advise the IC and Operations when resources are available for deployment. Direct that meals and refreshments be provided as needed for all incident personnel. Ensure an activity log is maintained and after-action reports are prepared and submitted. Planning & Intelligence Planning & Intelligence collects, evaluate and disseminates the information needed to measure the size, scope and seriousness of the incident and to plan an appropriate response. The person serving in this function should be prepared to tap resources both inside and outside the school district. The responsibilities of Planning & Intelligence are as follows: Provide briefing on incident size and scope to all personnel. Deploy and supervise personnel as needed to gather and assess intelligence information. Participate in planning sessions, concentrating on obtaining the information needed for decision making. Prepare estimates of incident escalation or de-escalation. Report to Safety any condition observed which may cause danger or be a safety hazard to personnel. Ensure an activity log is maintained and after-action reports are prepared and submitted Administration/Finance Administration/Finance handles the cost and financial matters of the incident. This generally includes overseeing the district’s emergency procurement policy so that the essential resources for an effective response are available. It also encompasses managing the process of filing claims for loss, compensation, etc. The responsibilities of Administration/Finances are as follows: Participate in planning, concentrating on financial and cost analysis issues. Assist Logistics with procurement of equipment, supplies and other resources needed for incident resolution. Ensure that all personnel time records are maintained. Prepare incident-related cost analysis as requested by the IC. Respond to and evaluate incident-related compensation claim requests. Ensure an activity log is maintained and after-action reports are prepared and submitted. Public Information (initially may be principal, but defer to communications office if at all possible) Public Information is responsible for the formulation and release of information regarding the incident to the news media and other appropriate agencies and personnel. The person serving in this function will represent the district in the eyes of the public and should be the only one authorized to release information to the media. All information and briefing materials should be approved by the IC prior to being released. The responsibilities of Public Information are as follows: Establish a media information center. Obtain copies of all media release and post them in the command Post (CP) for review. Prepare information summary on media coverage for command post personnel. Obtain approval from the IC for release of information to the new media. Provide press briefings and news release as appropriate. Arrange for meetings between news media and incident personnel as directed by the IC. Provide escort service for the media and other officials as necessary. Maintain a log of all activities. Safety (very often the Plant Manager or Campus Monitor) Safety’s mission is to help prevent injuries from occurring to anyone involved in the incident. The person serving in this function is the only person other than the IC who has the authority to stop an authorized plan from being put into action. Safety must be prepared to intercede to protect lives at any time, in whatever manner is necessary. The responsibilities of Safety are as follows: Participate in planning sessions, concentrating on issues of safety for both those caught up in the incident and those responding to it. Monitor operational activities to assess potential danger and unsafe conditions. Correct unsafe acts of conditions through regular lines of authority when possible. Invoke EMERGENCY AUTHORITY to immediately correct unsafe acts when time is of the essence. Monitor stress levels of personnel involved in the response. Liaison Liaison serves as the point for responding agencies (law enforcement, fire, emergency medical, utilities, etc.) and other school districts that may be involved in the incident. This includes initiating and negotiating mutual aid agreements with these agencies and districts. Liaison usually manages the Agency Representatives, coordinating personnel assigned to the district’s command post by responding agencies. He/she also manages any Agency Representatives activated by the district and sent to other command/operations posts to coordinate activities there. The responsibilities of Liaison are as follows: Identify representatives from and maintain contact with each responding agency, including communication links and locations of all assisting personnel. Handle requests from command post personnel for inter-organizational contacts. Monitor operations to identify current potential inter-organizational problems. Provide information to appropriate governmental agencies. Maintain an activity log. Incident Log/Scribe Incident Log/Scribe is charged with keeping a written log of all incident events and updating appropriate command post personnel on significant developments. This function is crucial as it serves as the basis of documenting the information needed to effectively manage an incident and to prepare the after-action reports and claims needed for the district to resume normal operations. The information captured by the Incident Log/Scribe also serve as the cornerstone for analysis and training that will aid the district’s response to future events. The responsibilities of Incident Log/Scribe are as follows: Maintain a command post journal, including minutes from command post briefings. Periodically distribute “situation reports” to command post personnel. Refer pertinent information to Public Information. Maintain and display an updated map of the incident location Emergency Procedures The Incident Command System - Described The challenge for a school district (and response agencies) when faced with a critical incident is to rapidly transition from routine day-to-day operations to effective management control. To do that, the district needs to incorporate an emergency management system capable of addressing the common problems. The national standard is the Incident Command System. The Incident Command System (ICS) is a functional system developed over twenty years ago by the fire service to manage wild fires in Southern California. The system grew out of a need to coordinate large-scale operations employing many resources over a wide area. It has been modified over the years and is now accepted by the fire service, emergency medical service, law enforcement agencies, and various levels of government and industry throughout the country. The key to the Incident Command System is its modular organization. The organization is structured with overall responsibility given to an Incident Coordinator or Incident Commander, often referred to as the IC. Some school districts think the IC must be the Superintendent or the Principal of the school affected by an event. This is not the case. In fact, it is often better if the Superintendent is not the IC. When the Superintendent takes a global support role such as working with Board Members, local political figures, etc., the IC is free to focus exclusively on operational aspects of the response. As a general rule, the Incident Coordinator should be the most appropriate person to fill the function. He or she must have a clear understanding of the district's policies and operations. The IC must also be able to make quality assessments, communicate well, and command others. Depending on what needs to be done, the IC can rapidly activate four functional areas. These, along with the IC, make up the core of an Incident Management Team (IMT). 1. Operations—Responsible for all tactical operations of an incident, directing the implementation of action plans and strategies for resolution. 2. Logistics—Responsible for providing all resources (personnel, equipment, facilities, services, etc.) required for incident resolution. 3. Planning & Intelligence—Responsible for collecting, evaluating and disseminating the information needed to measure the size, scope, and seriousness of an incident and to plan an appropriate response. 4. Administration/Finance—Responsible for all cost and financial matters related to an incident. Additional functions, knows as the Command Staff, can be activated. These are also part of the Incident Management Team and report directly to the IC. They are as follows: 1. Public Information—Responsible for compiling and releasing information regarding an incident to the news media and other appropriate agencies and personnel. 2. Safety—Responsible for monitoring the district's response in an attempt to prevent injuries from occurring to both those caught up in the incident and those trying to resolve it. Will normally correct unsafe acts or conditions through regular lines of authority, but has authority to stop or prevent unsafe acts when immediate action is required. 3. Liaison—Serves as the point of contact for responding agencies (law enforcement, fire, emergency medical, utilities, etc.) and other school districts that may be involved in the incident. This includes negotiating mutual aid agreements with these agencies and districts. Usually manages the Agency Representatives, coordinating personnel assigned to the district's command post by responding agencies. (The district may choose to send its own Agency Representative to the command/operations posts of responding agencies to help coordinate activities there.) 4. Incident Log/Scribe - Responsible for keeping a written log of all incident events and updating appropriate command post personnel on significant developments. Not only is this information crucial for managing the incident, it also provides the foundation for post-incident activities such as report writing, reviews, analysis and training for future events. Incident Coordinator Safety Public Information Officer Incident Log/Scribe Liaison Agency Representatives Operations Logistics Planning & Intelligence Administration/Finance The Incident Management Team The organizational structure will be set by the management needs of each incident. If the IC can simultaneously manage all major functional areas, no organizational expansion is required. On the other hand, if managing alone is not feasible, the IC can appoint IMT members to handle specific areas. They can further delegate authority for their areas as required. It is important to understand that the Incident Command System is driven by functions being performed, not people manning positions. As such, each function does not have to be assigned to a different person. One person may be able to handle several functions at once. The key is that the team should be expanded any time a team member starts to become overwhelmed. Only the most severe incident would require all eight functions be activated and assigned to eight different people. More often than not, the district should be able to manage an event with just a few functions, frequently with one person handling multiple sets of responsibilities. It is this flexibility that enables ICS to be used by all school district, including smaller ones where there may be only three or four people who are truly in positions to be key decision-makers. Another crucial component of ICS is its unified command structure. Unified command is where all agencies that have incident responsibility contribute to the resolution. This is necessary because critical incidents do not recognize jurisdictional boundaries. One event can and often does affect several communities and response agencies. If all communities and agencies pursue their own strategies for incident resolution, they may work at cross-purposes, thereby allowing the situation to become worse. When a unified command is implemented, all of those affected by an incident will be involved in joint activities such as setting objectives, selecting strategies, planning tactics and carrying out those tactics in an integrated manner. This helps ensure a cohesive response and reduces the chance of organizational conflicts. It also allows resources to be used to their maximum benefit. The school district will likely be involved in a unified response at some time. When a serious incident occurs, a district cannot be expected to resolve it on its own. Responding public safety agencies will assume primary responsibility, but the district will probably participate since it can contribute knowledge, personnel, and resources. The Incident Command System also has a number of other major components. A school district may not ever use all of these, but the responding public safety agencies will, so the district's Incident Management Team should be aware of them. Other Components of the Incident Command System 1. Common terminology—Common terms are established for organizational functions, resource elements, and facilities. This enables individuals from different agencies and backgrounds to communicate with each other rapidly and accurately. A glossary of terms is included in the software and training materials. It should be used in planning documents, during training sessions and when responding to an incident. 2. Integrated Communications—The importance of well-managed information and communication resources cannot be overemphasized. ICS recognizes this and provides a way to integrate all communications. The school district's operations plan will need to coordinate the use of telephones, cellular phones, fax machines, e-mail, radio communications, and interpersonal communications. 3. Consolidated Action Planning—Every incident needs a plan of action. In large incidents, when numerous resources are used, when several districts or departments are involved, or when a shift change is required, the plan should be in writing 4. Manageable Span of Control—As in any organization, the number of people or functions that any one individual can supervise is limited. When that number becomes too large, ICS allows the management team to expand to avoid being overwhelmed. The number of people or tasks one person will manage ranges from three to seven, with five being the average. Factors such as size of the incident, tasks to be performed, hazards and distances involved will influence the size of the team. 5. Pre-designated Incident Facilities-A number of common facilities are designated in ICS. They include the command post, the location where the management team typically operates; base, the location where the primary logistics functions are coordinated; and staging areas, the locations where incident personnel and equipment are assigned on an "immediately available" status. For instance, the person on the management team responsible for logistics will operate at the command post and have a detailed accounting of the resources available through the base. From there, he or she can send the resources to various staging areas so they can be called up quickly when needed. 6. Comprehensive Resource Management—Resources are managed by number and function and are classified in three ways: single resource (one resource of any kind), strike team (five of the same kind of resource with a leader and common communications) and task force (a grouping of different resources organized for a specific task, also having a leader and common communications). There are a number of benefits to using the Incident Command System. First, the system is flexible. It will work for any incident that might confront the school district, and it can be used on a site-based or district-wide basis. Second, it incorporates existing contingency plans. ICS is a "shell" or "emergency organization" with roles and functions defined and predesignated. However, the actual plan employed to resolve a situation is not pre-designated. Plans that the school district has already developed can be used or modified within the ICS structure to meet the needs of a specific situation. Third, ICS allows for rapid expansion and contraction of functional areas depending on incident conditions. Only those functions needed during a particular situation are assigned and used. They can be deactivated whenever they are no longer needed. Fourth, given the wide acceptance of ICS, the school district can link with responding public safety agencies. By using common organizational structures, terminology and procedures, school officials will be able to coordinate and work cooperatively with emergency service personnel. Finally, the system is simple enough to ensure ease of understanding and application. The emergency plan, training, and exercises all focus on making the use of ICS almost "second nature" for district personnel. Emergency Procedures District Incident Management Team (DIMT) Purpose, Scope, and Relationship to School Sites This team will be comprised of central office personnel. Its function is to provide assistance and guidance to site administration involved in a critical incident. The team also aids in the resolution of events by structuring levels of response to address a particular incident. The team does not replace the site's Incident Management Team, but rather supplements and facilitates the needs of the site. Assistance with communications and public information access will be provided. 1.) District Incident Management Team The DIMT is maintained to help manage a crisis response. Our District will have the Emergency Services Coordinator act as the Incident Coordinator (IC) for the District. This is based on the nationally recognized Incident Command System (ICS). ICS provides flexibility and adaptability to a variety of situations. It does this by establishing common standards hi organization, procedures, communications, and terminology. Understanding this system will facilitate District employees communicating with emergency and law enforcement groups. This system recognizes the need to ensure direction and control for an incident affecting more than one site or school district. When such a situation exists, a unified command structure will be used under the direction of one IC. The concept of unified command means that all agencies and organizations having responsibility and authority at an incident will contribute to the process of: 2.) Determining overall response objectives. Selecting response strategies. Ensuring joint application of tactical activities. Maximizing the use of available resources. How Incidents Will Be Managed Generally, emergency incidents will be managed by the site administration and its Incident Management Team (IMT). In a critical incident, the site will notify the District Communications Office. The Communications Office will notify the Superintendent and the Emergency Services Coordinator for the DIMT. The IC will determine the level of threat and set the proper response actions into motion. When warranted, the IC will notify members of the "on-call DIMT. The IC will direct the team members and consult with them as the situation and time permit. The District IC will maintain contact with the site or command post IC through the duration of the incident. When other sites, districts, or agencies are involved, a unified command structure is employed. Role and Authority of Site Incident Coordinator and Management Team By adopting this emergency operations plan, the School District empowers the Incident Coordinator and Incident Management Team to take action as appropriate to protect students, faculty, staff, visitors, facilities, and equipment, during all critical incidents. The IC and IMT are authorized representatives of the Superintendent; their directives are to be followed.