OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) P R O JE C T M A N A GEM E N T PLA N (PMP) EXECUTIVE SPONSOR – ERNEST ARCHULETA-OPERATIONS SUPPORT DIVISION DIRECTOR BUSINESS OWNER - RICK PADILLA, STATE MAINTENANCE BUREAU CHIEF PROJECT MANAGER – MICHAEL A. OTERO, NMDOT OUTDOOR ADVERTISING PROGRAM / GENEVIEVE GRANT, INFORMATION TECHNOLOGY ORIGINAL PLAN DATE: NOVEMBER 3, 2014 REVISION DATE: NOVEMBER 22, 2014 REVISION: 1.0 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) REVISION HISTORY................................................................................................................................................ III ABOUT THIS DOCUMENT ...................................................................................................................................... IV 1.0 PROJECT OVERVIEW ......................................................................................................................................... 1 1.1 EXECUTIVE SUMMARY- RATIONALE FOR THE PROJECT ..................................................................................................2 1.2 FUNDING AND SOURCES .............................................................................................................................................3 1.3 CONSTRAINTS ..........................................................................................................................................................3 1.4 DEPENDENCIES.........................................................................................................................................................3 1.5 ASSUMPTIONS.....................................................................................................................................................4 1.6 INITIAL PROJECT RISKS IDENTIFIED..............................................................................................................................4 2.0 PROJECT AUTHORITY AND ORGANIZATIONAL STRUCTURE .............................................................................. 6 2.1 STAKEHOLDERS ........................................................................................................................................................6 2.2 PROJECT GOVERNANCE STRUCTURE .............................................................................................................................7 2.2.1 Describe the organizational structure – Org Chart .....................................................................................7 2.2.2 Describe the role and members of the project steering committee ............................................................7 2.2.3 Organizational Boundaries, interfaces and responsibilities ........................................................................8 2.3 EXECUTIVE REPORTING..............................................................................................................................................8 3.0 SCOPE .............................................................................................................................................................. 9 3.1 PROJECT OBJECTIVES ................................................................................................................................................9 3.1.1 Business Objectives .....................................................................................................................................9 3.1.2 Technical Objectives ..................................................................................................................................10 3.2 PROJECT EXCLUSIONS ..............................................................................................................................................10 3.3 CRITICAL SUCCESS FACTORS .....................................................................................................................................10 4.0 PROJECT DELIVERABLES AND METHODOLOGY ............................................................................................... 12 4.1 PROJECT MANAGEMENT LIFE CYCLE ..........................................................................................................................12 4.1.1 Project Management Deliverables ............................................................................................................14 4.1.2 Deliverable Approval Authority Designations ...........................................................................................19 4.1.3 Deliverable Acceptance Procedure ............................................................................................................20 4.2 PRODUCT LIFE CYCLE .........................................................................................................................................20 4.2.1 Technical Strategy .....................................................................................................................................21 4.2.2 Product and Product Development Deliverables .......................................................................................22 4.2.3 Deliverable Approval Authority Designations ...........................................................................................22 4.2.4 Deliverable Acceptance Procedure ............................................................................................................23 5.0 PROJECT WORK .............................................................................................................................................. 24 5.1 WORK BREAKDOWN STRUCTURE (WBS) ....................................................................................................................24 5.2 SCHEDULE ALLOCATION -PROJECT TIMELINE ................................................................................................................24 5.3 PROJECT BUDGET ...................................................................................................................................................25 5.4 PROJECT TEAM ......................................................................................................................................................26 5.4.1 Project Team Organizational Structure .....................................................................................................26 5.4.2 Project Team Roles and Responsibilities ...................................................................................................26 5.5 STAFF PLANNING AND RESOURCE ACQUISITION..................................................................................................28 5.5.1 Project Staff ...............................................................................................................................................28 5.6 PROJECT LOGISTICS ...........................................................................................................................................29 5.6.1 Project Team Training ...............................................................................................................................30 6.0 PROJECT MANAGEMENT AND CONTROLS ...................................................................................................... 31 6.1 RISK AND ISSUE MANAGEMENT.................................................................................................................................31 6.1.1 Risk Management Strategy .......................................................................................................................31 6.1.2 Project Risk Identification ..........................................................................................................................31 REVISION: 0.0 DOIT-PMO-TEM-020 i OF vi PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 6.1.3 Project Risk Mitigation Approach ..............................................................................................................31 6.1.4 Risk Reporting and Escalation Strategy.....................................................................................................31 6.1.5 Project Risk Tracking Approach .................................................................................................................31 6.1.6 ISSUE MANAGEMENT ................................................................................................................................32 6.2 INDEPENDENT VERIFICATION AND VALIDATION - IV&V .............................................................................................33 6.3 SCOPE MANAGEMENT PLAN ....................................................................................................................................33 6.3.1 Change Control ..........................................................................................................................................33 6.4 PROJECT BUDGET MANAGEMENT..............................................................................................................................33 6.5 COMMUNICATION PLAN ..........................................................................................................................................33 6.6 PERFORMANCE MEASUREMENT (PROJECT METRICS) ......................................................................................34 6.7 QUALITY OBJECTIVES AND CONTROL ................................................................................................................34 6.7.1 Quality Standards ......................................................................................................................................35 6.7.2 Project and Product Review AND ASSESSMENTS ......................................................................................35 6.7.3 Agency/Customer Satisfaction ..................................................................................................................35 6.7.4 PRODUCT DELIVERABLE ACCEPTANCE PROCESS .......................................................................................36 6.8 CONFIGURATION MANAGEMENT .....................................................................................................................36 6.8.2 Project Repository (Project Library) ...........................................................................................................36 6.9 PROCUREMENT MANAGEMENT PLAN ..............................................................................................................36 7.0 PROJECT CLOSE .............................................................................................................................................. 37 7.1 Administrative Close .....................................................................................................................................37 7.2 Contract Close ..............................................................................................................................................37 REVISION: 0.0 DOIT-PMO-TEM-020 ii OF vi PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) REVISION HISTORY REVISION NUMBER DATE COMMENT 0.1 November 3, 2014 Original Draft 0.2 November 6, 2014 Review and revised 0.3 November 12, 2014 Review and revised 0.4 November 20, 2014 Reviewed and modified per DoIT e-review 1.0 November 22, 2014 Final version REVISION: 0.0 DOIT-PMO-TEM-020 iii OF vi PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) ABOUT THIS DOCUMENT This document is developed based on the State of New Mexico Department of Information Technology (DoIT) template for a Project Management Plan (PMP) - Revision: 1.0, July 27, 2007; a careful review of the template ensured all intended components are included. The document includes all of the industry-accepted guidelines to plan, execute, control, and close a project. The PMP is set up so that the body of the document continues to serve the needs of any future NMDOT Outdoor Advertising Database project with minimal modification, while the Appendices contain the dynamic components of the project plan that must be continually updated and managed, for example the project schedule and the budget. The document is being referred to as the “Outdoor Advertising Control System (OACS) Software - Database System Integrated with the Outdoor Advertising Sign Inventory and Data Collection Service” Project Management Plan. The Delasoft, Inc. Outdoor Advertising Control System (OACS) Software is a comprehensive web based modular system that will provide a consistent process to NMDOT for: managing Permits for Outdoor Advertising signs, including Inventory Management, Work flow management, Permit Inspections, Violations, GIS Mapping, standard and ad-hoc reporting, and generation of Memo of Charge documents related to annual permit renewal billing. The OACS has a flexible architecture, allowing for continuing improvements and enhancements. The OACS supports smartphones and tablets for mobility usage in the field. The final version of the OACS system will constitute a comprehensive outdoor advertising permit and sign inventory database for NMDOT. Moving Ahead for Progress in the 21st Century (MAP-21) is the current federal transportation legislation. MAP-21 added additional highway routes/roadways that currently are required to come under Highway Beautification Act jurisdiction for control of outdoor advertising, which previous to MAP-21 were not subject to control of outdoor advertising. In New Mexico, MAP-21 added approximately 884 additional lane miles that currently have become subject to control of outdoor advertising. NMDOT is required to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional highway routes/roadways in order to ensure compliance with the requirement to maintain effective control of outdoor advertising. The Delasoft, Inc. Outdoor Advertising Control System (OACS) Software - Database System integrated with the Outdoor Advertising Sign Inventory and Data Collection Service is considered vital to the New Mexico Department of Transportation meeting the referenced specific MAP-21 requirements, in addition to meeting the FHWA recommendation that NMDOT update its database system and conduct regular inspections and sign inventories of the highway routes/roadways subject to Highway Beautification Act control. REVISION: 0.0 DOIT-PMO-TEM-020 iv OF vi PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 1.0 PROJECT OVERVIEW The New Mexico Department of Transportation (NMDOT) is the agency required to enforce the N.M. Highway Beautification Act (NMSA 1978, §§ 67-12-1 to 67-12-15) and the NMDOT Outdoor Advertising Requirements (NMAC 18.21.5) along Highway Beautification Act controlled highways in New Mexico. Pursuant to an Agreement entered into on 11-18-1971 with the Federal government, NMDOT is required to provide and maintain effective control of outdoor advertising along the Highway Beautification Act controlled highways in New Mexico. NMDOT enforces control of outdoor advertising along approximately 11,500 highway lane miles of Highway Beautification Act controlled highways in New Mexico. Additionally, NMDOT manages approximately 5,590 NMDOT Outdoor Advertising Permits and approximately 3,850 corresponding outdoor advertising sign structures. NMDOT currently utilizes an inadequate/inefficient outdoor advertising database system in Excel spreadsheet format, which has impacted the NMDOT ability to provide and maintain effective control of outdoor advertising. NMDOT has identified a modern web-based modular outdoor advertising specific database system (Delasoft, Inc. - Outdoor Advertising Control System (OACS) Software - Database System) that will provide to NMDOT a consistent database process for managing permits for outdoor advertising signs, including inventory management, work flow management, permit inspections, violation management, GIS mapping, standard and ad-hoc reporting, and generation of NMDOT Memo of Charge documents related to annual permit renewal billing. The referenced database system will assist NMDOT to provide and maintain effective control of outdoor advertising, and therefore meet Federal and State outdoor advertising control requirements. Additionally, integrated with the database system solution project is the Delasoft, Inc. Outdoor Advertising Sign Inventory and Data Collection Service project. FHWA recommended that NMDOT must conduct regular inspections and sign inventories of the highway routes/roadways subject to Highway Beautification Act control, whereby such inspections and sign inventories should be conducted in intervals of sufficient regularity in order to ensure compliance with the requirement to maintain effective control of outdoor advertising. Additionally, MAP-21 added additional highway routes/roadways that currently are required to come under Highway Beautification Act jurisdiction for control of outdoor advertising, which previous to MAP-21 were not subject to control of outdoor advertising. In New Mexico, MAP-21 added approximately 884 additional lane miles that currently have become subject to control of outdoor advertising. NMDOT is required to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional highway routes/roadways in order to ensure compliance with the requirement to maintain effective control of outdoor advertising. The NMDOT Outdoor Advertising Program currently does not have the required FTE positions necessary to conduct the recommended inspections and sign inventories on an annual basis, or to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional MAP-21 highway routes/roadways now subject to control of outdoor advertising. NMDOT will be able to meet the FHWA recommendation and the MAP-21 requirement by utilizing the Delasoft, Inc. Outdoor Advertising Sign Inventory and Data Collection Service. PAGE | 1 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 1.1 EXECUTIVE SUMMARY- RATIONALE FOR THE PROJECT Pursuant to a formal Program Review of the New Mexico Department of Transportation (NMDOT) Outdoor Advertising Program (ODA) conducted by the Federal Highway Administration (FHWA) during November 2011 and finalized in April 2014, the FHWA observed that NMDOT currently utilizes an inadequate/inefficient Outdoor Advertising Database system. FHWA recommended that NMDOT must update its Outdoor Advertising Database system in order to ensure compliance with the requirement to maintain effective control of outdoor advertising per 23 U.S.C. 131 (federal Highway Beautification Act). FHWA recommended that NMDOT could integrate current GPS/GIS technologies in addition to a new, current statewide inventory of all outdoor advertising signs into the updated Outdoor Advertising Database system. Additionally pursuant to the referenced formal Program Review, FHWA recommended that NMDOT must conduct regular inspections and sign inventories of the highway routes/roadways subject to Highway Beautification Act control, whereby such inspections and sign inventories should be conducted in intervals of sufficient regularity to adequately determine effective control of outdoor advertising, in order to ensure compliance with the requirement to maintain effective control of outdoor advertising per 23 CFR 750.705 (Highway Beautification–Outdoor Advertising Control-Effective Control). FHWA recommended that NMDOT conduct such inspections and sign inventories on an annual basis. Additionally, MAP-21 added additional highway routes/roadways that currently are required to come under Highway Beautification Act jurisdiction for control of outdoor advertising, which previous to MAP-21 were not subject to control of outdoor advertising. In New Mexico, MAP21 added approximately 884 additional lane miles that currently have become subject to control of outdoor advertising. NMDOT is required to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional highway routes/roadways in order to ensure compliance with the requirement to maintain effective control of outdoor advertising. The NMDOT Outdoor Advertising Program currently does not have the required FTE positions necessary to conduct the recommended inspections and sign inventories on an annual basis, or to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional MAP-21 highway routes/roadways now subject to control of outdoor advertising. The above referenced Delasoft, Inc. - Outdoor Advertising Control System (OACS) Software Database System and the referenced Delasoft, Inc. Outdoor Advertising Sign Inventory and Data Collection Service will assist NMDOT to provide and maintain effective control of outdoor advertising, and therefore meet Federal and State outdoor advertising control requirements. The failure of NMDOT to provide and maintain effective control of outdoor advertising, as determined by FHWA, which oversees outdoor advertising control oversight over NMDOT, could result in a substantial penalty, pursuant to 23 U.S.C 131 (b). The penalty for not providing and maintaining effective control of outdoor advertising, or for noncompliance, is a 10 percent reduction of the State's annual Federal-aid highway apportionment. That 10 percent penalty would equate to a loss of approximately $35 million in federal highway funds for the State of New Mexico. PAGE | 2 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 1.2 FUNDING AND SOURCES SOURCE AMOUNT ASSOCIATED RESTRICTIONS APPROVERS CONTRACT MAINTENANCE FUNDS $190,000.00 N/A RICK PADILLA CONTRACT MAINTENANCE FUNDS $319,881.00 N/A RICK PADILLA CONTRACT MAINTENANCE FUNDS $40,660.00 N/A RICK PADILLA OUTDOOOR ADVERTISING CONTROL SYSTEM (OACS) OUTDOOR ADVERTISING SIGN INVENTORY & DATA COLLECTION INDEPENDENT VERIFICATION & VALIDATION (IV&V) TOTAL: $550,541.00 1.3 CONSTRAINTS NUMBER DESCRIPTION 1. FHWA Recommendations/Requirements and MAP-21 Requirements 1.4 DEPENDENCIES Types include the following and should be associated with each dependency listed. Mandatory dependencies are dependencies that are inherent to the work being done. D- Discretionary dependencies are dependencies defined by the project management team. This may also encompass particular approaches because a specific sequence of activities is preferred, but not mandatory in the project life cycle. E-External dependencies are dependencies that involve a relationship between project activities and nonproject activities such as purchasing/procurement PAGE | 3 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) NUMBER DESCRIPTION TYPE M,D,E 1 Vendor on-going software support M 2 NMDOT business process M 3 System sized to scale to meet NMDOT demands M 4 Department of information technology project oversight committee approval of project certification phases to support on-going effort M 5 Infrastructure scalability M 6 Contract approval and purchase of software and maintenance E 7 Funding for software maintenance, implementation and ongoing support of system M 8 Data conversion and integration D 9 Maintain operating standards maintenance standards manual M 1.5 ASSUMPTIONS NUMBER DESCRIPTION 1 Vendor will honor contractual obligations 2 Adequate budget is available 3 Adequate staffing levels with proper skill sets necessary to ensure the system will perform at level expected. 4 Staff is trained properly on the operation of the system to ensure continued success of the program. 5 Vendor will continue to support software and release upgrades/patches on a regular basis. 6 Business requirements will have minimal change over the life cycle of the project. 1.6 INITIAL PROJECT RISKS IDENTIFIED Staff Turnover Probability Very Low Impact LOW Mitigation Strategy: Hire and train new NMDOT employees PAGE | 4 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Contingency Plan: Hire a third party contractor to complete the work Contractor has Limited Number of Software Implementations Probability High Impact MEDIUM Mitigation Strategy: Negotiation of DoIT project management Contingency Plan: Hire new contractor to complete the project Contractor Resources Probability Low Impact MEDIUM Mitigation Strategy: Contractor to add additional resources to the project Contingency Plan: Contractor to hire additional staff to complete the project PAGE | 5 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 2.0 PROJECT AUTHORITY AND ORGANIZATIONAL STRUCTURE 2.1 STAKEHOLDERS NAME STAKE IN PROJECT ORGANIZATION TITLE Tom Church Cabinet Secretary NMDOT Cabinet Secretary Ernest Archuleta Executive Sponsor NMDOT Operations Support Division Director Rick Padilla Budget NMDOT State Maintenance Bureau Chief Michael A. Otero Business Owner (BO) Project Manager NMDOT NMDOT Outdoor Advertising Program Manager Eric Roybal IT CIO NMDOT Chief Information Officer Genevieve Grant Information Technology (IT) Project Manager NMDOT IT Project Manager PAGE | 6 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 2.2 PROJECT GOVERNANCE STRUCTURE 2.2.1 DESCRIBE THE ORGANIZATIONAL STRUCTURE – ORG CHART Executive Steering Committee Ernest Archuleta Project Director Rick Padilla Project Manager BO Michael Otero / IT Genevieve Grant Project team members 2 NMDOT Outdoor Advertising Program staff members Business Operations Review Team: NMDOT Outdoor Advertising Program Management and Staff NMDOT Traffic Operations Engineer Technical Review DoIT / NMDOT Tech Staff 2.2.2 DESCRIBE THE ROLE AND MEMBERS OF THE PROJECT STEERING COMMITTEE ROLE RESPONSIBILITY NAME FUNCTIONAL AREA BUREAU CHIEF OVERSIGHT OF PROJECT RICK PADILLA STATE MAINTENANCE BUREAU CIO PROJECT ERIC ROYBAL INFORMATION PAGE | 7 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) ROLE RESPONSIBILITY NAME CERTIFICATON FUNCTIONAL AREA TECHNOLOGY (IT) BO PROJECT MANAGER OVERSIGHT OF PROJECT DELIVERABLES MICHAEL OTERO OUTDOOR ADVERTISING PROGRAM IT PROJECT MANAGER OVERSIGHT OF IT PROJECT DELIVERABLES GENEVIEVE GRANT INFORMATION TECHNOLOGY USER TESTING DEVELOP USER ACCEPTANCE TESTING MICHAEL OTERO SUBJECT MATTER EXPERT (SME) AND ODA PROGRAM STAFF OUTDOOR ADVERTISING PROGRAM 2.2.3 ORGANIZATIONAL BOUNDARIES, INTERFACES AND RESPONSIBILITIES The Outdoor Advertising Control System (OACS) Software - Database System component and the Outdoor Advertising Sign Inventory and Data Collection Service component will be used solely by NMDOT Outdoor Advertising Program staff. 2.3 EXECUTIVE REPORTING Meetings will be conducted with NMDOT Management and project teams on a regularly scheduled basis. Whiteboard sessions outlining project task and resource assignment schedules and agendas are conducted throughout the process and transferred to Microsoft project. Project team meetings are scheduled to coincide with the Vendor Implementation/Design teams for onsite implementation sessions with frequency and length of those meetings to be defined. Project status updates reports will be verbally communicated to Business Owners conducted at weekly staff meetings. NMDOT management will be kept informed on progress of the project periodically throughout the project life cycle. Special oral and written Project Management and IV&V reports will be given on project progress to the Maintenance Management System Steering Committee. PAGE | 8 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 3.0 SCOPE 3.1 PROJECT OBJECTIVES 3.1.1 BUSINESS OBJECTIVES NUMBER DESCRIPTION Bus. Objective 1 Will meet the FHWA recommendation that NMDOT must update its outdoor advertising database system in order to ensure compliance with the requirement to maintain effective control of outdoor advertising per 23 U.S.C. 131 (Federal Highway Beautification Act). Bus. Objective 2 Will meet the FHWA recommendation that NMDOT integrate current GPS/GIS technologies, in addition to a new, current statewide inventory of all outdoor advertising signs, into the updated outdoor advertising database system. Bus. Objective 3 Will meet the FHWA recommendation that NMDOT must conduct regular inspections and sign inventories of the highway routes/roadways subject to Highway Beautification Act control, whereby such inspections and sign inventories should be conducted in intervals of sufficient regularity to adequately determine effective control of outdoor advertising, in order to ensure compliance with the requirement to maintain effective control of outdoor advertising per 23 CFR 750.705 (Highway Beautification– Outdoor Advertising Control-Effective Control). FHWA recommended that NMDOT conduct such inspections and sign inventories on an annual basis. Bus. Objective 4 Will meet the federal MAP-21 requirement to provide effective control along the additional highway routes/roadways added by MAP-21 that currently are required to come under Highway Beautification Act jurisdiction for control of outdoor advertising, which previous to MAP-21 were not subject to control of outdoor advertising, whereby NMDOT is required to conduct initial and then subsequent regular inspections and sign inventories along the referenced additional highway routes/roadways added by MAP-21, in order to ensure compliance with the requirement to maintain effective control of outdoor advertising. PAGE | 9 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 3.1.2 TECHNICAL OBJECTIVES NUMBER DESCRIPTION Tech. Objective 1 Provide adequacy and efficiency in a consistent database process. Tech. Objective 2 Web based modular system designed with a flexible architecture to allow for future changes, enhancements, and continuing improvements. Tech. Objective 3 Data will be assessable and stored electronically Tech. Objective 4 Tech. Objective 5 System will be set-up to agency specific specifications with common look/feel through comprehensive administration screens, but will be customizable whereby administrative users can configure different permit types, cycles, fees, business rules, sign statuses etc. System will be designed to record and document administrative user actions and changes to data residing in the database, and to system configurations. 3.2 PROJECT EXCLUSIONS In particular, the following items are out of scope for the Contractor for this Project: Network sizing, capacity analysis and performance considerations Disaster Recovery and Daily Backups. Already in place Installation of Windows Operating System service packs or patches. NMDOT will perform. Mobile feature - mobile technology (smartphones and tablets) usage in the field. 3.3 CRITICAL SUCCESS FACTORS NUMBER DESCRIPTION QUALITY METRICS 1 PROJECT DOES NOT EXCEED BUDGET QUALITY METRICS 2 THE PROJECT SCHEDULE, ASSIGNED TASKS AND MILESTONES ARE MET WITHIN PROJECT PLAN QUALITY METRICS 3 SYSTEM CAN PROVIDE REPORTS QUALITY METRICS 4 SYSTEM IS SECURE AND STABLE PAGE | 10 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) NUMBER DESCRIPTION QUALITY METRICS 5 STAFF IS TRAINED TO MAINTAIN AND SYSTEM IS OPERABLE QUALITY METRICS 6 DATA INTEGRITY IS MAINTAINED PAGE | 11 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 4.0 PROJECT DELIVERABLES AND METHODOLOGY NMDOT will use our vendor’s knowledge in implementing similar projects within other DOT’s. The NMDOT will develop a schedule of deliverables with the vendor in order to determine milestone dates on completion of the customization of the maintenance management module. The project will be subdivided in smaller, manageable phases with completion of one phase before commencing the next. The NMDOT has used a similar model on an annual basis in order to update the existing system for the subsequent fiscal year. 4.1 PROJECT MANAGEMENT LIFE CYCLE Initiate • Kickoff Meeting • Project Plan • Communications Plan • Risk/Issues Plan • Status Reporting Analyze /Design • Software Reconciliation Session • Initial Business Process Scoping Document • Technical Architecture Definition Deploy Train Build • Train the • Install Trainers or Infrastructure Users • Configuration • Hands-on • Data Migration Training • Create • Complete Validation Plan Training • Test/Validate/ Documentation User Acceptance • Admin Training • Roll-out Plan • Deploy Solution Components • Run Migration • Validate System and Data • Post Production Support (technical support, helpdesk, maintenance Phase Summary of Phase Key Deliverables Initiate During initiate, the project manager of the delivery team will kick-off the project, validate the scope, facilitate the logistics and initiate the project plan. Project Management Plan Communication Plan Escalation Plan Project Schedule The delivery team will conduct the analysis of DOT’s requirements and define the architecture and design of the Joint Application Design (JAD) Session Systems Requirement Analyze/Planning PAGE | 12 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) solution. The requirements include business requirements, functional requirements and technical requirements. Specification Document. Technical Architecture Definition for DoIT Technical Architecture Review Committee (TARC) In Implementation, the delivery team will actually configure the proposed system. It includes the installation, development and configuration and testing of components and sub-systems comprising the proposed solution. Outdoor Advertising Control System (OACS) Software installed Configuration Definition of User Acceptance Test (UAT) Cases Execution of User Acceptance Testing In this phase, the delivery team will train the subject matter experts of each group for the end user training. The delivery team will also train admin staff to prepare them for the system maintenance and the application support Completed Training Training Document Quick Reference Guide System Admin Guide as configured Deploy In this phase, the delivery team ports the system from a Test environment to Production environment and conduct the system roll out for successfully “Go-Live” System Go-Live Close In this phase, the delivery team ensures that every detail of the project has been addressed and proper closure is attained. Project Closure Implementation Train PAGE | 13 Project Review Meeting Project Archival Activities Follow-up Activities PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 4.1.1 PROJECT MANAGEMENT DELIVERABLES 4.1.1.1 Communication Plan Description Defines the messages, communication channels, frequency and target audience of project communications Deliverable Acceptance Criteria Agreed Communication Plan in the meeting Standards for Content and Format NMDOT Communication Plan Template or Meeting Minutes Quality Review Reviewed in meeting between Delasoft, Inc. and NMDOT project management 4.1.1.2 Escalation Plan Description Method, procedure and process to follow should issues arise that requires escalation Deliverable Acceptance Criteria Agreed Escalation Plan in the meeting will be documented Standards for Content and Format Meeting Minutes Quality Review Reviewed in meeting between Delasoft, Inc. and NMDOT project management 4.1.1.3 Timeline Schedule Description A Timeline Schedule with specific dates for each deliverable within a NMDOT provided template or as agreed upon between the Delasoft, Inc. and NMDOT project managers. Deliverable Acceptance Criteria Agreed Timeline schedule in the meeting will be distributed Standards for Content and Format NMDOT Project Plan template Quality Review NMDOT staff reviewing the draft deliverable and providing comments and suggested revisions on the timeline. NMDOT comments will be synthesized and compiled into one document by the NM DOT and provided to Delasoft, Inc. and will update the document and provide the updated draft. PAGE | 14 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 4.1.1.4 JAD & Systems Requirement Specifications (SRS) Document Description A business, functional, and technical session to define the functional requirements as collected from business users within the scope of the project will be used for the customization required of the Outdoor Advertising Control System (OACS) Software - Database System Deliverable Acceptance Criteria Signed off document Standards for Content and Format NMDOT SRS Template Quality Review NMDOT staff reviewing the draft deliverable and providing comments and suggested revisions. NMDOT comments will be synthesized and compiled into one document by the NMDOT and provided to Delasoft, Inc. who will update the document and provide the updated draft. 4.1.1.5 Technical Architecture Definition (TAD) Description Technical Architecture Document (TAD) describes the specification and configuration of the system on infrastructure level for the NM DoIT Technical Architecture Review Committee (TARC) Deliverable Acceptance Criteria Signed off document Standards for Content and Format NM DoIT Template Quality Review NMDOT staff reviewing the draft deliverable and providing comments and suggested revisions. NMDOT comments will be synthesized and compiled into one document by the NMDOT and provided to Delasoft, Inc. who will update the document and provide the updated draft. 4.1.1.6 Outdoor Advertising Control System (OACS) Software Installed Description Install Delasoft, Inc. Outdoor Advertising Control System (OACS) Software as per bill of materials. Deliverable Acceptance Criteria Confirm that all the installed services configuration and software functionality are PAGE | 15 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) running as defined in the SRS Standards for Content and Format Installations as per NMDOT best practices Quality Review NMDOT Staff verifying the installed components 4.1.1.7 Configured Delasoft, Inc. Outdoor Advertising Control System (OACS) Software Description Configure and customize the Outdoor Advertising Control System (OACS) Software - Database System to reflect NMDOT business workflow activities as defined in the SRS Deliverable Acceptance Criteria Unit Tested Components, reported in Status Report Standards for Content and Format Delasoft, Inc. Status Report Quality Review NMDOT staff will do the sanity check User Acceptance Testing will be performed during Testing Phase 4.1.1.8 Define User Acceptance Testing (UAT) Description Maintains a list of the material defects, issues and changes identified during the Testing – Will also require UAT plan to include test scripts Deliverable Acceptance Criteria Reported in Status Report Standards for Content and Format Mantis tracking system Quality Review Reviewed in meeting between Delasoft, Inc. and NMDOT project management PAGE | 16 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 4.1.1.9 Execution of User Acceptance Testing (UAT) Description Provide support to NMDOT to execute the Test scripts for User Acceptance Testing Deliverable Acceptance Criteria Signed off completion of UAT, reported in Status Report Standards for Content and Format Outdoor Advertising Control System (OACS) Software - Database System Status Report Quality Review Delasoft, Inc. will provide support in running the test scripts. The test scripts will be reviewed before the execution of UAT. 4.1.1.10 Completed Training Description Provide the end-user training that will include the basic operational procedures for: Navigating within the Delasoft, Inc. Outdoor Advertising Control System (OACS) Search for data Develop reports Provide the training for system administration (IT and Application administrators) that will include Maintenance, operations, and troubleshooting aspects of the new solution Deliverable Acceptance Criteria Completed training of end users and IT, reported in Status Report. Standards for Content and Format Training will be held in Classroom at an NMDOT location. Quality Review The training material will be provided to assist the trainees in retaining the information. 4.1.1.11 Quick Reference Guide Description PAGE | 17 Quick Reference Guide is a training material provided to the end users for reference on how to run their common use cases in the new system PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Deliverable Acceptance Criteria PDF version of Quick Reference Guide, reported in Status Report Standards for Content and Format Delasoft, Inc. Reference Guide Template Quality Review Reviewed in meeting between Delasoft, Inc. and NMDOT project management 4.1.1.12 System Admin Guide (As-Configured) Documentation Description The documentation of the system as built. It has the configuration information of the system. Deliverable Acceptance Criteria Configuration guide provided to NMDOT in format for access, reported in Status Report Standards for Content and Format Delasoft, Inc. template Quality Review Reviewed in meeting between Delasoft, Inc. and NMDOT project management 4.1.1.13 System Go-Live Description Ports the system from a Test environment to Production environment and conduct the system roll out for successful “Go-Live”. Deliverable Acceptance Criteria Signed off ‘Completion of Deployment’ Standards for Content and Format NA Quality Review Validation of the system by NMDOT Staff 4.1.1.14 Project Closure Description To ensure that every detail of the project has been addressed and proper closure is attained. It consists of: Project Closure Plan Project Review Meeting Project Archival Activities Follow-up activities Deliverable Acceptance Criteria Execution of Project Review Meeting Standards for Content and Format Meetings between Delasoft, Inc. and NMDOT PAGE | 18 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) project management and Status Reports Quality Review Meetings between Delasoft, Inc. and NMDOT project management 4.1.2 DELIVERABLE APPROVAL AUTHORITY DESIGNATIONS DELIVERABLE NUMBER DELIVERABLE APPROVERS (WHO CAN APPROVE) PRJ-DEL-001 Software License Agreement Rick Padilla PRJ-DEL-002 Inventory Data Collection and Submission Rick Padilla PRJ-DEL-003 Project Management Plan (PMP) Rick Padilla PRJ-DEL-004 Project Schedule Rick Padilla PRJ-DEL-005 Software System Install (Test) Rick Padilla PRJ-DEL-006 Joint Application Design Session (JAD) Rick Padilla PRJ-DEL-007 System Requirement Specification Document (SRS) Rick Padilla PRJ-DEL-008 Technical Architecture Document (TAD) Rick Padilla PRJ-DEL-009 Software Configuration / Customization in Test Instance Rick Padilla PRJ-DEL-0010 Initial Test Plan Rick Padilla Initial UAT per Configuration/Customization PRJ-DEL-0011 Inventory Data Submission imported into Test & QA Rick Padilla a. Monthly Testing per Inventory Data collected, cleansed & important PRJ-DEL-0012 Final Test Plan Final UAT in Test PAGE | 19 Rick Padilla DATE APPROVED PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) DELIVERABLE NUMBER DELIVERABLE APPROVERS (WHO CAN APPROVE) PRJ-DEL-0013 Final Training Plan Rick Padilla DATE APPROVED Final Training in Test PRJ-DEL-0014 Deployment Plan Rick Padilla Production Cutover a. Acceptance of complete set of inventory data and the final system b. Move QA to Prod instance PRJ-DEL-0015 Closeout Plan Rick Padilla 4.1.3 DELIVERABLE ACCEPTANCE PROCEDURE The NMDOT will use a project milestone document and the deliverables described in the executed contract. The NMDOT project manager will sign off on all completed deliverables in the contract. 4.2 PRODUCT LIFE CYCLE Phase Summary of Phase Key Deliverables I- Delasoft, Inc. Outdoor Advertising Control System (OACS) Implement a comprehensive Outdoor Advertising Control System (OACS) database Communication Plan Escalation Plan Project Management Plan Project Schedule JAD SRS Technical Architecture Definition (Infrastructure) Outdoor Advertising Control System (OACS) Software Configured Outdoor Advertising Control PAGE | 20 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) System (OACS) Software Definition of User Acceptance Testing Execution of User Acceptance Testing Completed Training Training Document Quick Reference Guide System Admin Guide as configured System Go-Live Deployment Plan Project Closure 4.2.1 TECHNICAL STRATEGY This project will be subdivided into small, more manageable phases, at the end of which Delasoft, Inc. and NMDOT will review the deliverables from one phase before commencing the next. This allows the Project Team to closely monitor the progress of a project and to ensure the needs and expectations of our customers are met. More specifically, during the technical implementation of the project, it will be identified in the phases of Analysis, Configure, and Test. The Analyze phase will help ensure that the design put in place for NMDOT that will scale appropriately to meet their long term maintenance management needs. A thorough analysis of infrastructure, business requirements, and functional requirements is done. Based on the analysis, Delasoft, Inc. defines the Technical Architecture Specifications and Solution Design Specifications of the system. The Configure phase constitutes the installation of software and the development and configuration of the components. The build starts with out of the box Delasoft, Inc. software and not from scratch. The emphasis is to achieve maximum results with configuration. This procedure provides greater scalability, reduced time of development, easy maintenance, and reduced cost. During build, every component is unit tested and iterative prototyping checkpoints are scheduled with the customer to ensure that requirements are correctly translated into the design. Testing phase is also divided into different areas that include component testing, integration testing, and user acceptance testing. Component testing validates each component of the system is functioning. Integration testing validates that various subsystems and external systems interface with the Outdoor Advertising Control System (OACS) software as defined in the PAGE | 21 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) requirements. The User Acceptance Testing validates all the use cases and business functional and technical requirements of the system. 4.2.2 PRODUCT AND PRODUCT DEVELOPMENT DELIVERABLES 4.2.2.1 Delasoft, Inc. Outdoor Advertising Control System (OACS) Software Description – The product deliverable will be an Outdoor Advertising Control System (OACS) database. Deliverable Acceptance Criteria – Successful UAT will determine acceptance criteria Standards for Content and Format – The Outdoor Advertising Control System (OACS) database. Quality Review – NMDOT will develop a random sampling plan and implement the plan to verify accuracy. 4.2.2.2 Performance Reports Description – The Outdoor Advertising Control System (OACS) database will contain a set of reports on performance indicators Deliverable Acceptance Criteria – Report updates correctly for the time period specified Standards for Content and Format – NMDOT will determine parameters for report Quality Review – Audits will be conducted of data from reports. 4.2.3 DELIVERABLE APPROVAL AUTHORITY DESIGNATIONS DELIVERABLE NUMBER DELIVERABLE APPROVERS (WHO CAN APPROVE) PRJ-DEL-001 Software License Agreement Rick Padilla PRJ-DEL-002 Inventory Data Collection and Submission Rick Padilla PRJ-DEL-003 Project Management Plan (PMP) Rick Padilla PRJ-DEL-004 Project Schedule Rick Padilla PRJ-DEL-005 Software System Install (Test) Rick Padilla PAGE | 22 DATE APPROVED PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) DELIVERABLE NUMBER DELIVERABLE APPROVERS (WHO CAN APPROVE) PRJ-DEL-006 Joint Application Design Session (JAD) Rick Padilla PRJ-DEL-007 System Requirement Specification Document (SRS) Rick Padilla PRJ-DEL-008 Technical Architecture Document (TAD) Rick Padilla PRJ-DEL-009 Software Configuration / Customization in Test Instance Rick Padilla PRJ-DEL-0010 Initial Test Plan Rick Padilla DATE APPROVED Initial UAT per Configuration/Customization PRJ-DEL-0011 Inventory Data Submission imported into Test & QA Rick Padilla a. Monthly Testing per Inventory Data collected, cleansed & important PRJ-DEL-0012 Final Test Plan Rick Padilla Final UAT in Test PRJ-DEL-0013 Final Training Plan Rick Padilla Final Training in Test PRJ-DEL-0014 Deployment Plan Rick Padilla Production Cutover PRJ-DEL-0015 Closeout Plan Rick Padilla 4.2.4 DELIVERABLE ACCEPTANCE PROCEDURE The NMDOT Outdoor Advertising Program will be provided with a UAT protocol to test the system. UAT will identify issues with using the system and will be utilized to address issues with the Delasoft, Inc. Outdoor Advertising Control System (OACS) Software - Database System. When the UAT is completed, the NMDOT Outdoor Advertising Program will make a recommendation to the Executive Steering Committee for acceptance. PAGE | 23 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 5.0 PROJECT WORK 5.1 WORK BREAKDOWN STRUCTURE (WBS) 5.2 SCHEDULE ALLOCATION -PROJECT TIMELINE Project Phase Due Date Milestone/Deliverable Initiation 6-8 weeks Software License Agreement (Agreement (Including project management & planning deliverables, configuration/customization & initial testing) Initiation 6-8 weeks Project Management Plan (PMP) Initiation 6-8 weeks Project Schedule Initiation 6-8 weeks Software System Install (Test) Planning 6-8 weeks Joint Application Design Session (JAD) Planning 6-8 weeks System Requirement Specification Document (SRS) Planning 6-8 weeks Technical Architecture Document (TAD) Implementation 6-8 weeks Software Configuration / Customization in Test Instance Implementation 6-8 weeks Initial Test Plan Initial UAT per Configuration/Customization Implementation 52 weeks Inventory Data Submission collected and imported into Test & QA Implementation 2 weeks Final Test Plan Final UAT in Test Implementation 1 week Final Training Plan Final Training in Test Implementation 2 days Deployment Plan Production Cutover PAGE | 24 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Closeout Closeout Plan 5.3 PROJECT BUDGET Phase / Activity Associated Deliverables Estimated Budget/Cost Initiation Software License Agreement Paid quarterly $190,000 Initiation Project management activities: Project Management Plan Project Schedule Communication Plan Software Install (Test) Project Planning activities: Joint Application Design (JAD) session System Requirement Specification (SRS) Technical Architecture Design (TAD) $0 Implementation Configure software, user acceptance testing, end user training and production cutover for: System development System testing Training Productions Cost Breakdown: $0 Closeout Customer Acceptance, transition to operations $0 New Sign Inventory and Data Collection Project Consulting Services for statewide Inventory Data Collection Project total $319,881.00 Paid monthly $319,881.00 IV&V Independent Verification and Validation $40,660.00 Planning TOTALS PAGE | 25 $0 $550,541.00 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 5.4 PROJECT TEAM 5.4.1 PROJECT TEAM ORGANIZATIONAL STRUCTURE Executive Steering Committee Ernest Archuleta Project Director Rick Padilla Project Manager BO Michael Otero / IT Genevieve Grant Project team members 2 NMDOT Outdoor Advertising Program staff members Business Operations Review Team: NMDOT Outdoor Advertising Program Management and Staff NMDOT Traffic Operations Engineer Technical Review DoIT / NMDOT Tech Staff 5.4.2 PROJECT TEAM ROLES AND RESPONSIBILITIES ROLE RESPONSIBILITY NAME FUNCTIONAL AREA Program Manager Oversight of Project and Work with Vendor - SME Michael Otero Outdoor Advertising Program PAGE | 26 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) ROLE RESPONSIBILITY NAME FUNCTIONAL AREA Team Member Work with Program Manager Eric Mascarenas Outdoor Advertising Program Team Member Work with Program Manager Robbie Quintana Outdoor Advertising Program IT Project Manager IT Project Process Genevieve Grant IT PMO IT Application Developer Work with Contractor and Business Owner Ken Pino IT Application Support IT Application Developer Work with Contractor and Business Owner Eric-Lee Lovato IT Application Support PAGE | 27 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 5.5 STAFF PLANNING AND RESOURCE ACQUISITION 5.5.1 PROJECT STAFF Role Executive Steering Committee (ESC) NM DOIT Project Sponsor PAGE | 28 Responsibilities Meet at least once monthly Provide strategic direction and promote the vision for Enterprise Content Management Advise project on policy issues Review, evaluate, and provide direction to the Project Director and Project Team Members on implementation and deployment strategies Monitor the project progress Provide recommendations on issues escalated to the committee Assist in mitigating strategic project risks Direct the Project Director on issues and risks Address, review, and approve all deliverables, such as project structure and team activities Monitor the project activities, assuring adherence to the project plan Ensure involvement of participants in order to meet deadlines Review and approve expenditures of funds Represent the point of view of key stakeholders including technology-enabled customers and state government executives Provide project implementation oversight Ensure proper project management and cost reporting Certify and approve funding prior to each phase of the project Report to ESC on project status, issues, budget, and activities Address, review, and submit deliverables to vendor from the NMDOT Project Team members Prepare Steering Committee meeting agenda and meeting materials Establish and maintain a coordinated project manual that includes all IT and non-IT tasks and activities necessary to fully execute the project and to achieve project goals Monitor and report the activities of the NMDOT Project Team, assuring adherence to the project plan, budget and schedule. PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Role Project Sponsor IT Specialists (Programmers, NMDOT System Experts and Developers) Contractor Responsibilities Ensure involvement of participants in order to meet deadlines Ensure mitigation of project issues and risks Maintain a current copy of the project budget Prepare the contract for professional services from Vendor Procure hardware and software for NMDOT Comply with approved IT Infrastructure policies & procedures Lead Business Process Reengineering efforts Facilitate defining document metadata and setting up document taxonomy Plan system interfaces and document migration processes Manage testing and validating NMDOT Outdoor Advertising Control System (OACS) database solution Provide contract and Vendor oversight Assure Vendor deliverables meet the business & system requirements Monitor the project and contract to ensure delivery of complete, accepted deliverables on schedule Serve as a contact for the Vendor Team Manager, review and accept weekly status reports, project milestones, deliverables, and issues logs Advise the Vendor Team(s) on issues and risks Review and approve all Vendor documentation Provide IT subject matter expertise Work with Project Manager to determine hardware, software, network and technical requirements. Work with Project Director to define technical system interface requirements. Provide IT perspective and guidance for technology issues Ensure compliance with the Contract and the approved work plan. Develop and submit all deliverables as required by the Contract. Meet the Project schedule and milestones as defined in the Work Plan and the Contract. 5.6 PROJECT LOGISTICS Phase Initiation Deliverables Analyze/Planning PAGE | 29 Project Management Plan Communication Plan. Escalation Plan. Project Schedule JAD SRS Technical Architecture Document (TAD). PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Implementation Train Deploy Close Outdoor Advertising Control System (OACS) Software installed. Configured Outdoor Advertising Control System (OACS) Definition of User Acceptance Testing (UAT) Execution of User Acceptance Testing Completed Training & Training Document. Quick Reference Guide. System Admin Guide as Configured document Deployment Plan System Go-Live Project Closure Plan Project Review Meeting Project Archival Activities Follow-up Activities 5.6.1 PROJECT TEAM TRAINING Resource Delasoft, Inc. PAGE | 30 Cost Estimated Estimate Hours Availability Skill Set Work Product/Deliverable Upon request Technical Training will be part of contract experts deliverables and cost is included. PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 6.0 PROJECT MANAGEMENT AND CONTROLS 6.1 RISK AND ISSUE MANAGEMENT 6.1.1 RISK MANAGEMENT STRATEGY Risks will be identified, monitored and tracked on an ongoing basis for the project. Risks will be logged and scored based on the probability of occurrence and impact (severity) on the project if the risk occurs. 6.1.2 PROJECT RISK IDENTIFICATION A risk evaluation tool has been built within an Excel spreadsheet. This is the primary tool to be used to list and categorize project risks. The sequence of activity is as follows; Risk Identification – The process of identifying potential risks and commenting the specific characteristics of each. 6.1.3 PROJECT RISK MITIGATION APPROACH All identified risks will have appropriate mitigation strategies/plans. For those risks that are highly probable and have significant impact to the project will develop contingency plans. 6.1.4 RISK REPORTING AND ESCALATION STRATEGY Risk monitoring and control will be part of every project status meeting and reports. Risk identification will be the responsibility of all members of the project team. The Project Director and Project Managers will be responsible for tracking risks and for developing mitigation strategies and contingency plans that address the risks identified by the team. This project will follow a continuous risk management strategy. Risk will be assessed routinely to ensure that identified risks are being dealt with appropriately and that new risks are identified and dealt with as early as possible. 6.1.5 PROJECT RISK TRACKING APPROACH Risk Level Mitigation Comment Insufficient funding Low Prioritize each agency’s funding request and develop contingency plans to allocate funds Insufficient funding allocation means that either some agencies requesting funds will receive $0 or agencies will not have enough to purchase software, hardware and implementation services. Agency Resource High Ensure stakeholders are involved and support the Lack of resources to complete project activities can lead to delays in project PAGE | 31 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) availability Extended timeline caused by state approval process High project team members schedule. Plan for State requirements for oversight as well as the procurement process provide numerous opportunities for project delays. 6.1.6 ISSUE MANAGEMENT 6.1.6.1 Internal Issue Escalation and Resolution Process NMDOT Project team will work together to address and provide a resolution to any issues that may come up during the project. 6.1.6.2 External Issue Escalation and Resolution Process NMDOT Project team will work with vendor to address and provide a resolution to any issues that may come up during the project. With any project, no matter how comprehensive the planning process, issues arise that need to be addressed. When the project team identifies an issue, it will be added to the project issues tracking tool (Mantis). An issue can also be identified by anyone affiliated with the project although the project team will be primarily responsible for tracking issues through to resolution. The project team will review the issues list twice a month. Issues, which could negatively affect the project, will be brought to the project ESC attention according to the change control process in section The process of tracking an issue is outlined here: 1. An issue is identified. 2. It is added to the issue document, assigned an issue number with a brief explanation of the issue and date entered. 3. The issue is assigned to someone and potential action to be taken. 4. As action is taken, it is noted with the issue. 5. If possible, an estimated completion date is entered. 6. Upon completion of an issue, the actual completion date is noted with the resolution. Listed below are examples of how an issue can be resolved: An issue can become a task added to the project plan with proper approval, if new, or within scope of the project. It could be resolved by an action taken. A document can be created which addresses the issue. A resolution could create new issues that need to be addressed. A new policy could be created which addresses the issue. PAGE | 32 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) The project team is primarily responsible to resolve issues or follow-up to be sure action is being taken to resolve an issue. 6.2 INDEPENDENT VERIFICATION AND VALIDATION - IV&V A Competitive Vendor Request (CVR) will be submitted to the NMDOT Executive Steering Committee for approval. Once the CVR has been approved, the project team will initiate contact with approved IV&V vendors. The IV&V vendor will develop a complete IV&V plan in conjunction with the project team. 6.3 SCOPE MANAGEMENT PLAN The scope of the project as negotiated with Delasoft, Inc. included in the professional services contract will be the responsibility of the Project Manager to ensure that all deliverables are being completed. The Project Manager and Project Sponsor will meet weekly to discuss project scope and determine if any changes will be necessary and require an amendment to the contract. Any change to the approved project scope will follow change control process describe below. This will also address managing stakeholder expectations. 6.3.1 Change Control 6.3.1.1 Change Control Process Any significant changes in the project will likely cause changes to others tasks. Project control establishes the mechanism to routinely track and report on these parameters. If issues arise that result in significant variances in these parameters, the project team will prepare and submit a Project Change Request form through the Project Change Control process. 6.3.1.2 Change Control Board (CCB) The CCB for this project will be the Project Sponsor who is responsible for project delivery within budget and is authorized to approve changes to the project plan. 6.4 PROJECT BUDGET MANAGEMENT 6.4.1 Budget Tracking The budget will be tracked by the Project Manager and updates provided to the Project Sponsor utilizing excel spreadsheets and the SHARE financial system. 6.5 COMMUNICATION PLAN The Executive Steering Committee will meet at a minimum on a monthly basis in order to review project progress, deliverables/milestones, provide direction to the Project Manager, and team. The Project Manager is required to provide formal status reports to the ESC and will present the report during the ESC meetings. The Project Manager is also required to report on the overall status of the project on a monthly basis, per standard DoIT procedures. PAGE | 33 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) Specific requests for expenditure authorization should be forwarded to the ESC representatives for the agencies. If funding approval is an agenda item on the regular ESC meeting, the request and associated justification for spending should be circulated to committee members at least seven (7) days in advance of the ESC meeting. If funding approval is required in a timeframe that does not coincide with the ESC meeting schedule, it is the responsibility of the Project Manager to send a request and justification directly to the ESC committee members. A reminder notice should be sent out after seven (7) days if there has been no response from ESC committee members. A final attempt to contact ESC members should be made at fourteen (14) days if there has been no response. Summary of any such action should be documented in team status reports and reported to the ESC at the next meeting. 6.6 PERFORMANCE MEASUREMENT (PROJECT METRICS) NUMBER DESCRIPTION QUALITY METRICS 1 PROJECT DOES NOT EXCEED BUDGET QUALITY METRICS 2 THE PROJECT SCHEDULE, ASSIGNED TASKS AND MILESTONES ARE MET WITHIN PROJECT PLAN QUALITY METRICS 3 SYSTEM CAN PROVIDE REPORTS QUALITY METRICS 4 SYSTEM IS SECURE AND STABLE QUALITY METRICS 5 STAFF IS TRAINED TO MAINTAIN AND SYSTEM IS OPERABLE QUALITY METRICS 6 DATA INTEGRITY IS MAINTAINED 6.7 QUALITY OBJECTIVES AND CONTROL Quality Management is an important aspect of any project to ensure that the product delivered is accepted and works as designed. Each functional organization is responsible for the quality of its contribution to the project and will apply its internal quality standards to project products and services. The project team will assess the projects products and services based on the standards established by the functional organizations represented on the project. There are number of ways that quality has been built into this project. The first is IV&V, which will make sure the project meets its expected requirements through a third party evaluation of the project. The second is the integrated project control process and change control process, which assure that any changes that are made to the project are executed in a structured manner. The most important of these is the change control process to minimize the change of scope to the project and if scope does change, it is done knowing the impact to the project. The third process for quality management is the risk management plan, which measures, mitigates and includes contingency plans for each risk. The project team will also create lessons learned at the end of each phase of the project. These lessons learned will be incorporated into the next phase of the project and be part of the project PAGE | 34 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) library that will be available for future projects to use. All of these processes combined will create a product that has quality that is built in not tested in after the fact. This will provide an environment that maximizes opportunities to control quality. 6.7.1 QUALITY STANDARDS No. Quality Standard Tracking Tool or Measure 1 Project phase is completed by the established finish date. Project Schedule Project Status 2 Project is completed within budget. Project Charter Project Status 3 Quarterly project reviews show contractors deliver requirements specified in the contract by due dates or pay penalties. Contract Final Customer Acceptance 4 Project issues are resolved and documented within 10 calendar days of identification or extensions are justified. Issues Tracking 5 Project will be completed based on the original project scope and approved scope changes. Project Charter Project Plan Control Change Request 6.7.2 PROJECT AND PRODUCT REVIEW AND ASSESSMENTS Review Type Quality Standard Tools Reviewer Reports Requirements All business, functional, and technical requirements are met. Contract deliverables Project Manager Produce by Contractor Plans All plans must meet contract deliverables Scope of work by Project vendor Manager Produce by Contractor Milestones Project phase is completed by the established finish date. Contract Deliverables Milestone checklist from Contractor Testing Execution of User Acceptance Testing (UAT). System Test Project Scripts procedure Manager for User Acceptance Testing (UAT). Project Manager 6.7.3 AGENCY/CUSTOMER SATISFACTION Areas of feedback Agency awareness Quality of communications Manages project tasks PAGE | 35 When Project Team Meetings ESC Steering committee meetings ESC Steering committee How Often Weekly Monthly Monthly Produced by Contractor PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) meetings Productive Meetings Quarterly 6.7.4 PRODUCT DELIVERABLE ACCEPTANCE PROCESS The NMDOT Chief Information Officer will take delivery of media; manuals; contracts; licenses; services agreements; configuration settings; status of patches to COTS products; inhouse or vendor developed code; test cases, routines, and scripts; and other items required for the project. The NMDOT CIO will take delivery of such products only after the product deliverables have been accepted by the NMDOT Outdoor Advertising Control System (OACS) Executive Steering Committee. 6.8 CONFIGURATION MANAGEMENT 6.8.2 PROJECT REPOSITORY (PROJECT LIBRARY) A project repository, consisting of a shared server with multiple folders will be developed by NMDOT staff members as a means to provide a central repository for all project documentation and deliverables. 6.9 PROCUREMENT MANAGEMENT PLAN All procurement for project goods and services must be performed under the guidance and direction of New Mexico State Procurement Statues. PAGE | 36 PROJECT MANAGEMENT PLAN - OUTDOOR ADVERTISING CONTROL SYSTEM (OACS) 7.0 PROJECT CLOSE 7.1 ADMINISTRATIVE CLOSE Administrative Close occurs at both the end of each phase and at the end of project. This closeout activity consists of verification that deliverables were met. Acceptance is formalized and phase activities are administratively closed out. The identification of closeout activities for the Outdoor Advertising Control System (OACS) will be the final deployment and the transition to production. The final closeout will include the completion of the Outdoor Advertising Control System (OACS) Software - Database System documentation, the DoIT closeout report and a presentation to the DoIT Project Certification Committee for approval to formally close the project. 7.2 CONTRACT CLOSE Contract close is similar to administrative close in that it involves product and process verification for contract close. PAGE | 37