GREEN HILL INSTITUTE
VETA
HOTEL OPERATIONS MANAGEMENT AND TOURISM TRAINING
REGISTERED
1. INTRODUCTION
1.1. WELCOME MESSAGE FROM THE DIRECTOR
I am writing this introduction at a time of considerable for Green Hill Institute. We
have only been in existence for a few years, but we have made considerable progress
in this short time.
From opening the institute with 7 students in 1999 with single program and have
grown to a current enrollment of 120 for the 2010/2011 Academic year, 80 in
certificate programs and 40 to non certificate programs.
Further we have integrated the institute from a single program to four schools, which are School of
Journalism and Broadcasting, School of Hotel Operation Management, School of Travel and Tourism
Studies and the School of Business Studies.
As you will see from this publication we conduct several training programs, Certificates and non certificates
programs. Also we provide business consultancy in Hospitality Industry and other related industries.
Due to many changes and challenges taking place both nationally and internationally, Green Hill Institute
considered it of outmost importance to chart its future direction and develop strategies that will allow the
institute to play the most effective national and academic role.
We therefore carried out a comprehensive strategic planning exercise and have produced ambitious Rolling
strategic plan to guide us through the next five years. We recognize that we now have a responsibility to
work even harder to implement our plans and to continue to strength the institute and build capacity.
We hope that you will be encouraged to apply to study at our institute and join the Green Hill Institute
community after reading this publication. We have tried to provide you with all the information you need to
make a choice as the decision you make about your studies is a very important one that will affect your
future careers. The officers of the institute are available if you need any furthers information and
classification.
We thank you for your interest at our institute and I look forward to meeting all of you who come to study at
Green Hill Institute Mbeya Tanzania.
With kind regards and thanks to all our esteemed customers all over the World.
Leonard L. Mpagike
The Director.
1.2. Location
The GHI is located at Forest Area, Kambarage Road, Kadege Building near Mbeya Open University, Mbeya
City. Also, GHI has easy access to several major tourist attractions including, Kitulo National Park, Mbozi
meteorite, Matema Beach, Mbeya Peak, mount Rungwe, Ngosi crater, Songwe Hot Springs and easy way to
Katavi National Park. Other cultural sites around GHI are Safwa Caves and Merere Fort at Utengule Village.
1.3. Background information and vision.
1.3.1.
Establishment and mandate:
Green Hill Institute was established as a VET provider in accordance with VET Act NO. 1 of 1994 and was
registered in 2002 under Section 6.2 (f) of part III of the VET Act 1 1994. On 03th January 2002 the
establishment Act mandated GHI to provide training on Hotel Management and Tourism.
GHI was established in 1999 in Mbeya City by Mr. L. L. Mpagike, who had been serving in Hotels in
different senior positions and widely travelled in many African countries. The institute was primarily
established as a training institute on Hotel Management, catering, travel and Tourism studies. It aimed to
provide education vocationally meeting the National Vocational Qualification (NVQ) and received its
approval by VETA in 2002.
Further, the institute developed schools in the area of training as following: school of Journalism and
broadcasting, school of business studies, school of catering and Hotel management, School of travel and
Tourism.
The aim and vision of GHI’s founder was to promote Hotel Business, tourism Industry, environmental
conservation management and community development in Tanzania. Also the products of GHI aimed to be
well trained with highest ethical standards and entrepreneurial skills in the related industries.
1.4. Accreditation status
The Green Hill Institute is an accredited training institute recognized by United Republic of Tanzania
through VETA. It was among the first training institutes in hospitality industry in the Southern Highlands of
Tanzania, also it is affiliated with Cambridge International College.
1.5. Organizational Structure
1.5.1.
Administration
The GHI is headed by the Director ( who is the secretary the board of governors) assisted by the resident
director, the Principal, Vice Principal, Dean of Students, Departmental heads and heads of schools.
1.5.2.
Organs
The Participatory organs of the GHI include Board of Trustees, Board of Governors, The management
and Secretariat.
1.5.3.
Organs
-
Board Chairman
Rev. Ernest A. Nguvila (B.A. Thiology- Grace College Kenya, BBA –
-
Boar member
Dr Celestine Ramadhan (Phd. Economics USA)
-
Secretary
Mr.Mpagike L. Levi (Dip. BMA-British College of Professional Management), BBA-Ed
OUT)
Mzumbe University.
-
Member
Mr. Dionis M. Myinga (MBA Mzumbe)
-
Member
Rev. Titus Q. Pius (Dip. Thiology Zambia)
1.6. rincipal officers of the institute and their telephone contacts:
1.6.1.
The director
Mr. Mpagike L. Levi (Dip. BMA-British College of Professional
Management UK, BBA-Ed Mzumbe University). Contacts: Phone
/fax +255 252500260, cell +255 713 323906, 0756 143626 and
0786 579983, e-mail lenlevi59@yahoo.com
1.6.2.
Principal
Mr. Bora Peter Konzo (BBA-Acc Tumaini University) cell 0762 024253.
He is a head of Business consultancy department and head of School of
Business studies.
1.6.3.
Resident Director
Miss. Flora John Sangah (B.A in Cultural Anthropology and Tourism, Tumaini University) cell
0766 877610. Email: florida.sangah@gmail.com
1.6.4.
Vice Principal
Mr. Abdul Abdalah Marwa (Dip. Hotel Management, Musoma Utalii College) cell 0753
320780
1.6.4.1. Dean of International students and distance learners;
Mr. Busara Clemence Mwalughale (B.A in Cultural Anthropology and
Tourism,
Tumaini
University),
cell
0758
259464
email
clemence_busara@yahoo.com. Also is a Head of Research Development
and Promotions and Tour operations.
1.6.5.
Dean of Students
Mr. Silungwe Elijah Mwandele (Adv. Cert. in Hotel Management GHI) cell
0756 475559. He is also a Head of Catering Operations and events
manager.
1.6.6.
Computer lab
Charles Longwe (Cert. in IT at GHI, Dip in ed. Malawi) cell 0712 238653
1.6.7.
Librarian
Miss. Mwalwiba Chifundo (Cert. in Office Administration and Secretarial Duties, GHI)
1.6.8.
Our contacts:
Postal adress:
P.O Box 1561, mbeya, tanzania.
Physical adress:
Forest Area,Akadege Building, Mbeya City
Telephone/Fax:
+255 25 2503673
E-mail:
infoghi@yahoo.com
Web site:
www.twiga.ch/TZ/ghi.htm
2.0. PROGRAMS OFFERED:
2.1. CERTIFICATE IN HOTEL MANAGEMENT
a) Purpose of qualification
Hotel Management is a dynamic career path requiring good management skills combined with
a strong grounding in a variety of hotel industry disciplines.
On successful completion of the course you should be able to do the following:

Explain the range of hotels in operation and their management policies

Explain management structures and the way in which the workplace is organized.

Draw a team of professional staff together to ensure quality delivery of these services
requires a tremendous amount of skill and organization.

Understand the complexity of hotel management consider the following areas of
management:

Explain the importance of maintaining an overall system of control within a hotel

Discuss the complexities and management issues relating to front desk operations.

Discuss hotel equipment and understanding of linen available

Implement facilities management systems

Implement and manage an activities service

Explain a range of food services offered in the hotel industry
b) Summary of courses
FIRST SEMISTER
SECOND SEMISTER
Communication Skills
Front office operations
Entrepreneurship skills
Food and beverage services
Computer office application
Customer services
Management skills
Hotel house keeping
Quantitative methods
Culinary Art and bakery
2.2. CERTIFICATE IN TOURISM AND TRAVELL STUDIES
a) Purpose of qualification:
This program targets to prepare the cadre of high skills to value and take care the matter
related to tourism professionally. Also, prepares these professionals to be able to work
effectively and promote issues regarding tourism in the context of Tanzania.
b) Summary of courses
FIRST SEMISTER
SECOND SEMISTER
Communication Skills
Travel Agency
Introduction to tourism
Wildlife management
Customer service
Entrepreneurship skills
Tour guiding
Cultural Tourism
Tour operations
Computer Office Application
2.3. CERTIFICATE IN OFFICE ADMINISTRATION AND SECRETARIAL DUTIES
a) Purpose of qualification

To understand the importance of effective administration skills within an organization

To enhance your communication and interpersonal skills

To manage your time efficiently and be able to think proactively

How to be assertive and build a good rapport with your boss

To develop the skills needed to be a professional secretary

To learn how to set up and manage effective filing systems

To learn how to manage petty cash systems

To understand how to manage stock and stationery supplies
b) Summary of courses
FIRST SEMISTER
SECOND SEMISTER
Communication Skills
Office administration
Computer Office Application
Office practice
Customer service
Book keeping
Management Skills
commerce
Entrepreneurship skills
Business communications
2.4. CERTIFICATE IN BUSINESS ADMINISTRATION
a) Purpose of qualification
The overall objectives of this program are to prepare our students with basic business
management skills to perform tasks in business management. In this respect, the program
prepares competent professionals who can work efficiently.
b) Summary of courses
FIRST SEMISTER
SECOND SEMISTER
Communication Skills
Book keeping
Business communications
Basic commercial knowledge
Office Practice and records management
Entrepreneurship skills
Introduction to Business law
Customer service
Computer Office Application
Marketing skills
2.5. CERTIFICATE IN JOURNALISM AND BROADCASTING
a) Purpose of qualification to equip trainees with skills and knowledge in the field of
journalism ready to work with TVs, radios and news writing. Also will prepare
trainees to self employment.

The core aim of journalism is to report on certain issue on the general public.

Key to the provision of information task is the identification of sources of
information, the collection and selection of information and the reflection on
them for the final reporting professionally.

The core aim of journalism training is to equip future journalists with skills that
enable them to carry out these tasks in a most professional way.
b) Summary of courses
FIRST SEMISTER
SECOND SEMISTER
Communication Skills
Photo Journalism
Computer Methods for Journalism
Public relation and Advertising
Broadcasting Skills
Media management
Media ethics
Entrepreneurship skills
News writing
Mass communication
In all the programs entry requirement will be Form Four and above. Those who prefer Accountancy must
have at least ‘D’ pass in the O’Level examinations or ‘S’ in A’Level respectively and those who had
experience in their related fields and those who are preparing for work.
3.0. OTHER SERVICES GHI PROVIDES
3.1. Catering Services:
Outdoor Catering services and event management
GHI provides excellent services with our professional and
Experienced personnel.
We provide services in weddings, workshops, seminars and in
individual homes having special events.
3.2. Tour Operations:
GHI Tour operations at its Centre Matema Beach Lake
Nyasa; we organize trips for local tourists and International
Tourists to visit tour attraction sites around Matema Beach.
GHI has an Office at Matema Beach View Lutheran
Centre. While you are in the Hotel Matema Beach Lutheran
Centre, ask for GHI Tour Operators to take you to tourist
attraction sites like cultural sites and natural sites.
The way to Matema waterfalls near the beach
While you are at Lutheran centre stay and
enjoy the traditional accommodation and
the traditional cooking of fresh water fishes
Have wonderful stories about the lake and
the matema village in nights fire camps at
the
show
Operators.
organized
by
GHI
Tour
4.0. INTAKES FOR THE YEAR
First intake
June
Second intake
September
Third intake
December
Forth intake
March
FEE STRUCTURE
5.0.
TUITION
FEE (Tshs.)
FIRST
SEMISTER
1st install.
2nd install.
SECOND
SEMISTER
1st
install.
2nd
install.
TOTAL
AMOUNT
480,000
480,000
480,000
240,000
240,000
240,000
150,000
150,000
150,000
90,000
90,000
90,000
240,000
240,000
240,000
150,000
150,000
150,000
90,000
90,000
90,000
480,000
480,000
480,000
5
OFFICE ADMINISTRATION AND
SECRETARIAL DUTIES
ACCOUNTANCY
480,000
580,000
240,000
290,000
150,000
180,000
90,000
110,000
240,000
290,000
150,000
180,000
480,000
580,000
6
BUSINESS ADMINISTRATION
580,000
290,000
180,000
110,000
290,000
180,000
7
FLIGHT ATTENDANT CAREER
580,000
290,000
180,000
110,000
290,000
180,000
8
SALES AND MARKETING
580,000
290,000
180,000
110,000
290,000
180,000
9
10
INFORMATION TECHNOLOGY (IT)
CATERING MANAGEMENT
480,000
580,000
240,000
290,000
150,000
180,000
90,000
110,000
240,000
290,000
150,000
180,000
11
HOTEL ACC & FINANCIAL
MANAGEMENT
580,000
290,000
180,000
110,000
290,000
180,000
90,000
110,00
0
110,00
0
110,00
0
110,00
0
90,000
110,00
0
110,00
0
SN
1
2
3
4
PROGRAM
HOTEL OPERATIONS
MANAGEMENT
TOURISM AND TRAVEL
JOURNALISM
5.1.
S/No.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
580,000
580,000
480,000
580,000
580,000
OTHER CHARGES
CATEGORY
aSTATIONERY
LIBRARY SERVICES
2
CERTIFICATE FEE
3
PRACTICAL MATERIALS
4
GRADUATION DRESS
5
IDENTITY CARD
6
EXAMINATION FEE
7
T-SHIRT
8
TOTAL AMOUNT
NOTES:
1.
2.
3.
580,000
AMOUNT
15,000
15,000
15,000
10,000
7,000
3,000
5,000
7,000
77,000
Certificate fee is payable by the trainee after field practical trainings
Other charges are payable at once during the first semester
In order to be registered, the student must pay the first installment of the program as indicated in 5.0 and full
payment in part 5.1.(i-viii) of this publication
5.2. FEE PAYMENT METHODS
1. The Fees for Study & Training with GHI may be paid in Tanzanian Shillings (Tshs.), British
Pounds (£) or in United States Dollars (US$) or in Euros (€). In most cases Fees may be paid
“in full” on enrolment/registration OR by installments.
2. Payments can be made either by Cash, Cheque or Bank Drafts. Payable to Green Hill
Institute. You can deposit the amount at Bank:
Name of Bank: NMB Ltd
Account Name: Green Hill Institute
Account number: 6102522516
WHY CHOOSE GHI?

Great career prospects

Lower fees than any other training institutions in Tanzania

A choice of GHI courses will suit your career and aspirations

Flexible payment packages to suit your budget
Enroll now for Diploma Programs to get discounts
“Join GHI programs now to achieve your goals”