Annex D: Standard Reporting Template
[Name] Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Saxonbury House Medical Group
Practice Code: G81055
Signed on behalf of practice:
Eddie Thomas
Date:
Signed on behalf of PPG:
1.
Date:
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES / NO
Method of engagement with PPG: Face to face, Email, Other (please specify)
Number of members of PPG:
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
49
44
Female
51
56
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
16
17-24
8
3
25-34
9
3
35-44
12
16
45-54
14
20
55-64
15
16
65-74
15
12
> 75
13
30
Detail the ethnic background of your practice population and PRG:
Practice
PRG
British
Irish
61%
100%
5%
Indian
Practice
PRG
White
Gypsy or Irish
traveller
Pakistani
Other
white
Asian/Asian British
Bangladeshi
White &black
Caribbean
1%
Chinese
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
4%
Other
Asian
Other
mixed
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
Arab
Other
Any
other
2%
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
We advertise on our website and invite applications from all members of the practice population. We intend to alternative
evening and lunchtime meetings to reach as wide a body as possible.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Friends and family test, emails to website, comments from patients
Friends and Family Test, Comments from Patients, Emails to website
How frequently were these reviewed with the PRG? Twice, it has been difficult to gain a sufficient number of participants for
meetings. We are going to try a virtual system next year.
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
Increase the ambience of the waiting room
What actions were taken to address the priority?
We have purchased all new chairs, removed any potential infection control and will be redecorating throughout
Result of actions and impact on patients and carers (including how publicised):
Improved comfort and ambience
Priority area 2
Description of priority area:
Better access to appointments
What actions were taken to address the priority?
We again increased our telephone lines and have two staff at reception during the first hour.
Result of actions and impact on patients and carers (including how publicised):
Less waiting for appointments
Priority area 3
Description of priority area:
Enhanced electronic patient access
What actions were taken to address the priority?
We moved clinical systems in July 2014, and increased the number of appointments which could be booked online both in
advance, the night before and on the day to attempt to even out flow.
At the same time we introduced online access to patient records.
Result of actions and impact on patients and carers (including how publicised):
All patients are encouraged to register for online access and this is becoming increasingly popular with c. 1,000 patients already
registered.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
We have repainted the parking bay lines and asked patients who are able to park in the public car park.
4.
PPG Sign Off
Report signed off by PPG: YES/NO
Date of sign off: 25/03/2015
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
It has been very difficult because by definition low service users are difficult to reach but it is on the counterpart of
prescriptions
Has the practice received patient and carer feedback from a variety of sources?
Yes, in person, phone, email and letter
Was the PPG involved in the agreement of priority areas and the resulting action plan?
Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
Appointments are much more accessible, although we would like to agree a continuing improvement plan. Patients have
commented on how much better the waiting room is now.