Annex D: Standard Reporting Template
NHS Greater Manchester
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Tame Valley Medical Centre
Practice Code: P89033
Signed on behalf of practice: Joanne Causer (signed electronically)
Date:23.3.2015
Signed on behalf of PPG: Joyce Howarth (signed electronically)
Date: 23.3.2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES / NO
Yes
Method of engagement with PPG: Face to face, Email, Other (please specify) face to face
Number of members of PPG: 9
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
3284
4
Female
3435
5
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
1475
0
17-24
685
0
25-34
1031
0
35-44
857
0
45-54
1022
0
55-64
701
4
65-74
551
4
> 75
398
1
Detail the ethnic background of your practice population and PRG:
Practice
PRG
Practice
PRG
British
Irish
Nk
nk
Nk
Nk
White
Gypsy or Irish
traveller
Nk
Nk
Indian
Pakistani
Nk
Nk
Nk
Nk
Other
white
Nk
Nk
Asian/Asian British
Bangladeshi
Nk
Nk
White &black
Caribbean
Nk
Nk
Chinese
Nk
Nk
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
Nk
Nk
Nk
Nk
Other
Asian
Nk
nk
Other
mixed
Nk
nk
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
Nk
Nk
Nk
Nk
NK
NK
Arab
Nk
nk
Other
Any
other
Nk
nk
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
All patients are invited to join/attend the PPG meetings without exception. We have an open standing invitation to the
practice population.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO
no
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Patient comments.
How frequently were these reviewed with the PRG?
The PPG meets every 3 months to discuss practice topics.
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
DNA rates
What actions were taken to address the priority?
An audit of DNA rates was carried out
Result of actions and impact on patients and carers (including how publicised):
A text reminder service was trialled to help reduce DNA rates, thus increasing capacity and smarter use of the appointment
system.
This was advertised on the practice website, through poster displays in the practice and communicated by the reception team to
patients making direct contact to the practice.
Priority area 2
Description of priority area:
Health Checks for the over 75 years of age patients.
What actions were taken to address the priority?
It was identified that ‘standard’ NHS healthchecks stop at age 74years and therefore the upper end of the practice population
were potentially missing out.
A Nurse practitioner has been recruited and will consult with all patients over the age of 75 identifying any health and social
requirements.
Result of actions and impact on patients and carers (including how publicised):
All patients over 75 years will now receive a full health and social healthcheck by a Nurse Practitioner, this is directly publicised
with the appropriate section of the practice population.
Priority area 3
Description of priority area:
PPG member recruitment.
What actions were taken to address the priority?
A promotional campaign has been devised to encourage new members to join the PRG.
Result of actions and impact on patients and carers (including how publicised):
Promotion materials have been drawn up for display within the practice, on the practice website, on the electronic display board
and a section will appear in the next practice newsletter. We will also provide a ‘suggestion’ box for PRG members to raise on
behalf of patients who may not wish to engage with the practice directly.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
As this was the first full year with the new practice manager we do not have the data available to compare to previous progress. The practice and PRG
saw this year as an opportunity to “reset” and start with fresh ideas and a fresh approach.
4.
PPG Sign Off
Report signed off by PPG: YES/NO yes
Date of sign off:
23.3.2015
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
New recruitment campaign.
.
Has the practice received patient and carer feedback from a variety of sources?
The practice receives on going feedback.
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
This is ongoing.
Do you have any other comments about the PPG or practice in relation to this area of work?
Our PPG members are preparing to be part of a PPG Cluster Group with other locality PPG groups.