Annex D: Standard Reporting Template
Kent and Medway Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: DMC Walderslade, Land at Greenacres.
Practice Code: Y02461
Signed on behalf of practice: Janet Baldwin
Date: 11.3.2015
Signed on behalf of PPG: Virtual Group
1.
Date:
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Email
Number of members of PPG: 21
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
1433
8
Female
1578
13
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
735
17-24
279
25-34
457
1
35-44
447
5
45-54
434
5
55-64
257
5
65-74
220
4
> 75
136
1
Detail the ethnic background of your practice population and PRG:
Practice
PRG
Practice
PRG
British
Irish
743
17
2
0
White
Gypsy or Irish
traveller
0
0
Indian
Pakistani
9
0
3
0
Other
white
26
3
Asian/Asian British
Bangladeshi
0
0
White &black
Caribbean
8
0
Chinese
0
0
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
14
6
0
0
Other
Asian
2
0
Other
mixed
4
0
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
15
2
1
1
0
0
Arab
0
0
Other
Any
other
9
0
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
SMS text sent to every patient on our register asking for representative for our PPG. Surgery email address given for the
patients to reply.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Currently we are running a virtual PPG via email but are looking to start face to face meetings shortly
How frequently were these reviewed with the PRG?
The virtual PPG was set up in December 2014
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
Members of the PPG emailed regarding our appointment system and that they sometimes have to wait a week for an appointment.
What actions were taken to address the priority?
We continuously review our appointment system to see where improvements can be made.
Result of actions and impact on patients and carers (including how publicised):
To continue to review our appointment system on a regular basis
Priority area 2
Description of priority area:
What actions were taken to address the priority?
Result of actions and impact on patients and carers (including how publicised):
Priority area 3
Description of priority area:
What actions were taken to address the priority?
Result of actions and impact on patients and carers (including how publicised):
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
N/A – new PPG set up in December 2014
4.
PPG Sign Off
Report signed off by PPG: YES/NO
Date of sign off:
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population? By sending out SMS’s to all
our registered patients we have tried to reach all ages and ethnic groups
Has the practice received patient and carer feedback from a variety of sources? Yes
Was the PPG involved in the agreement of priority areas and the resulting action plan? As the PPG was set up in December 2014
we have only discussed our appointment system
How has the service offered to patients and carers improved as a result of the implementation of the action plan? As we are
continually reviewing the appointment system and doing time and motions studies new plans are going into place.
Do you have any other comments about the PPG or practice in relation to this area of work? No