Annex C: Standard Reporting Template
Leicestershire and Lincolnshire Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: The New Coningsby Surgery
Practice Code: C83083
Signed on behalf of practice:
Christine Tozer
Date: 06 03 2015
Signed on behalf of PPG:
Anita Pearson
Date: 20 03 2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES /
Yes
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to face, Email
Number of members of PPG: 15
Detail the gender mix of practice population and PPG:
%
Practice
PPG
Male
46
20%
Reporting Template (Annex C)
Female
54
80%
Detail of age mix of practice population and PPG:
%
Practice
PPG
<16
20
0
17-24
8
0
25-34
11
0
35-44
10
12
45-54
16
18
55-64
12
22
65-74
13
38
> 75
9
10
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Detail the ethnic background of your practice population and PPG:
Practice
PPG
Practice
PPG
British
Irish
97
100
0
White
Gypsy or Irish
traveller
0
Indian
Pakistani
<1
<1
Other
white
2
Asian/Asian British
Bangladeshi
0
White &black
Caribbean
<1
Chinese
<1
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
<1
<1
Other
Asian
<1
Other
mixed
0
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
<1
<1
<1
Arab
Other
Any
other
<1
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
Invitations sent to Mother and toddler group for younger members. Poster in waiting rooms and now new page on our website
encouraging membership (males and females)
We placed an article in the local newspaper (Coningsby And Tattershall newsletter)
Last year we were all female, so we have had 2 males joining the group this year.
Reporting Template (Annex C)
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Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
RAF base in our area, so we have a large number of EAF wives and dependants. We now have a member on our PPG who is the
Families officer at the base
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Questionnaire devised by the PPG, put out in November and collated at the end of February
(attached)
Questions and emails addressed to members of the PPG were raised at PPG meetings (or passed to the Practice Manager if urgent)
How frequently were these reviewed with the PRG?
Discussed at every meeting (Quarterly), and in between if urgent.
Reporting Template (Annex C)
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Action plan priority areas and implementation
Priority area 1
Description of priority area:
Address inadequacies of the building, on which most other issues are based, including shortage of appointments and long waiting
times to see Doctors
What actions were taken to address the priority?
The Patient questionnaire asked for opinions on what services the patients would like to see if space permitted.
Result of actions and impact on patients and carers (including how publicised):
Bid submitted to NHS England for new , improved building. 27 03 2015- bid provisionally accepted with work planned for
2016/2017
Reporting Template (Annex C)
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Priority area 2
Description of priority area:
High number of missed appointments
What actions were taken to address the priority?
1.
2.
3.
4.
Numbers published monthly on the board in the surgery
A poster devised by the PPG displayed in the surgery and the village
Introduction of online booking of appointments
Introduction of text messages to remind patients of routine appointments
Result of actions and impact on patients and carers (including how publicised):
Impact has been small, but numbers have reduced slightly. After a very busy winter we might have expected an increase as our
consultation rate has soared during January/February
Reporting Template (Annex C)
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Priority area 3
Description of priority area:
Maintain a tidy waiting room
What actions were taken to address the priority?
Posters changed frequently.
Old or out of date posters removed
Result of actions and impact on patients and carers (including how publicised):
Improved reception area.
Reporting Template (Annex C)
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Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
The introduction of an automated telephone system in 2013 was slow to take off, but is now a popular feature. Again, this was to address the problem of
patients not attending for appointments.
A wall chart with simple flow chart. ‘so you need to make an appointment’ was displayed in the waiting area.
Letters to the Health Authority to support our application for funding for a new building.
Reporting Template (Annex C)
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3.
PPG Sign Off
Report signed off by PPG: YES
Date of sign off: 20 03 2015
Has the report been published on the practice website? YES
Reporting Template (Annex C)
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