Milind Dhongade
dmilind@computer-home.com
www.computer-home.com
Computer Home Group – Group Companies
Computer Home Private Limited.
Sale of Hardware / Software in Domestic market
Real Time Services
Services and Support wing of Computer Home
Clarion International FZE., Sharjah
Marketing arm for gulf region
Penta Computing Private Limited.
Software Consulting House
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Computer Home – Mission Statement
Helping our customers to transform their
Business Vision into Reality
with State of Art Technology Solution
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Catalyst SmartDesk Manager
Catalyst™ Smart Desk Manager
Version 1.2
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Catalyst SmartDesk Manager
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Used in conjunction with Acer’s CiRIMS
Fully Web based software
Role based users definition
(Administrartor,Engineer,Logistics,Reception)
Desired Work Flows are implemented
User friendly Application
Improves operational efficiency drastically
Effective Reports for monitoring
Export facility in Excel format
Automated daily back up
Powerful Management Tool for Service Center
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Catalyst SmartDesk Manager
Process starts once Call is accepted in CIRIMS
Catalyst SmartDesk Manager
Go to show details (SD) page
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Catalyst SmartDesk Manager
Save the desired Case ID in HTML format on PC
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Catalyst SmartDesk Manager
Run the import utility of SmartDesk Manager to get all case
details of customer
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Catalyst SmartDesk Manager
Data Imported gets stored in SmartDesk and the call gets
displayed in red color, as new call is displayed in red color.
Now this has to be allocated to concerned engineer for further
action.
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Catalyst SmartDesk Manager
You can print the job card or call slip with all relevant details
of customer and call. This will be handed over to customer
and ask him to get this at the time of delivery after repairs.
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Catalyst SmartDesk Manager
This is how the Job Card printing looks like …..
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Catalyst SmartDesk Manager
Based on testing of Laptop, one needs to update the
information in SmartDesk for parts ordered, parts received or
call closed. Parallely CiRIMS also needs to be updated.
Depending on the status call list gets displayed in various
color codes.
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Catalyst SmartDesk Manager
With different color coding, one can get the status of total
calls in one screen. Corrective actions can be taken
immediately. Various filters can be applied to get selective
information at a glance.
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Catalyst SmartDesk Manager
Once the replacement part is received, it automatically goes
to Fault Tag List. Fault Tags can be printed directly from
system for the faulty parts which are to be sent to Acer with
required details. We can accurately trace the faulty parts.
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Catalyst SmartDesk Manager
This is how Fault Tags printing happens !
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Catalyst SmartDesk Manager
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Management Reports available
- Based on Customer name
- Based on Model Number
- Based on Sr. No. of laptop
- Based on Part number ordered
- Based on Call Received date
- Based on Call Closed date
- Based on Case ID
- Based on Job Card number
- Based on Fault Tag number
- Based on RMA number
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Catalyst SmartDesk Manager
• Billing Module
- Generate list of calls done for the month
- Generate all the details required for Acer Bill
- Generate final Bill to be sent to Acer
- No mistakes in Billing as it is all Automatic
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Catalyst SmartDesk Manager
• Benefits :
100% Accuracy – Avoids manual mistakes
70% Time Savings during life cycle of
service call management.
• Special feature – Automatic daily backup, at desired location, with Email
confirmation to the owner.
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Catalyst SmartDesk Manager
• For more Details – Contact
Milind Dhongade
Computer Home Pvt. Ltd.
562, Vrundavan Society, Navi Peth,
Near Mhatre Bridge, Pune 411 030.
Maharashtra – India.
Ph. + 91 20 24327328, 9, 32544448
Mobile 91 98 220 25175
dmilind@computer-home.com
Vishwas Kulkarni
Mobile 91 98 223 90485
kvish@computer-home.com
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Computer Home
WE ENJOY CHALLANGES
Do visit us at : www.computer-home.com