6 1 6 S B u r n s i d e A v e  Lo s An g e l e s , C A 9 0 0 3 6
Phone: (323) 272 -3103
S a mp l e s : w w w . da nt e p r o . c o m
dante@dantepro.com
Dante Dionne II
Professional Summary
A proven leader & trusted adviser to internationally recognized organizations. Extensive experience leading
teams using business process re-engineering, project delivery, and organizational development methodologies.
Highlights include:
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Excellent Project & Program Management skills - planning, estimating / tracking, & organizing. Budget,
resource & risk management. Vendor selection & management, COTS and custom development
implementations. Provided Leadership in >300 successfully implemented IT projects using AGILE, RUP,
Waterfall, & hybrid PMLC methodologies
Experience in leading diverse technical (On/Off-shore) and business teams through all stages of Software
Development Life Cycle (SDLC) - analysis, design, build, test, implementation, support, & outsourcing.
Big 5 training [IBM/PWC] & 20 years of experience in Health Care, Utilities, Entertainment, and
Financial Services sectors helping clients optimize their business processes, improve operations and drive
performance improvement using information technology, e-business, sales, & marketing solutions
Extensive Business Systems Analysis experience - leading business & functional requirements gathering
and documentation efforts (BRD/FSD/UISD/LSDD/PSDD); story boards, use cases; process/workflow
mapping, customer journey & road mapping, component/data modeling (logical/physical); quality
assurance/ test case development, user training & materials; and delivering senior leadership presentations.
Some ITIL & Lean Six Sigma
Extensive IT systems/SOA Systems Design & Architecture training & experience - business case/plan
development (ROI/NPV/IRR). Technology & vendor evaluation, selection and implementation. Build vs.
buy. Cost & effort estimation
Business Intelligence (BI) & Predictive Analytics experience includes: Operational (RDBMS) & Data
Warehouse (OLAP) Systems Design, Creation, Data Mapping/Loading (ETL), Management, and
Reporting. Includes Systems Security, & integration with Customer Relationship Management (CRM),
supply chain management (SCM), and custom Enterprise Resource Planning (ERP) systems
Experience with Personnel selection, survey development, performance appraisal/management, job
analysis, workforce planning, adverse impact & cultural analysis, management consulting /coaching,
training & development, & statistical analysis using SurveyMonkey, PASW (SPSS), NVivo, and Excel
Hands-on Experience in finance/accounting using QuickBooks & Great Plains (G/L, A/R, A/P)
Graduate Teaching Assistant: Data management (SPSS predictive analytics), psychometrics, consulting
Education
PhD, Organizational Leadership (In Progress), TCSPP, Los Angeles, CA
M.A., Industrial/Organizational Psychology, TCSPP, Los Angeles, CA
B.S., Business Management, University of Phoenix, Los Angeles, CA
A.A.S., Computer Electronics, Florida Technical College, Jacksonville, FL
2015
2012
2003
1997
Professional Training
IBM/PWC: e-business Solution Designer; Global Services Architectural Thinking (GSM); Signature Selling
Skill Path: Matrix Project Management; Managerial Finance and Accounting; Communication skills
Management 21: Consulting Skills; Process Modeling
TeraQuest Metrics: SEI CMM Level III, SPI Project Management (PMLC) Methodologies (ISO 9001)
Productivity Point: Finance & Accounting; Project Management and Product training (inc. MS Project)
Additional: PMP & Lean Six Sigma Coursework, Rational UML, Sparx Enterprise Architect (UML Case
Tool), NIKU Clarity/ Workbench, Certified Mortgage Banker Coursework, Excel Financial Analysis, SDLC
Tavistock Clinic (London): Work Discussion Group Facilitation
Software Skills
Proficiency in MS Office, MS Project, Visio, PASW (SPSS) & Data Modeler, NVivo, ERWin, UML, NIKU,
XMLSpy, soapUI, eaSPARX, Rational Rose, Mercury QC, SharePoint, Exchange, JoomLA, IIS Srvr, MS
SQL Srvr, Visual Studio, Web Trends, T-SQL, MySQL, HTML, ASP.NET, JavaScript, JSP, WSDL, and
professional graphics, audio, & video editing tools. Some MSBI (SSRS, SSIS, SSAS), Crystal Reports,
Informatica, Business Objects, Cognos
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Experience
Prosum Consulting - El Segundo, CA.
Management Consultant
01/2012 to 10/2012
(Contract)
Responsible for providing business and technology consulting services (includes enterprise assessments,
project management, and outsourcing of applications, data management, and support services)
Clients included:
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DirecTV, Application Delivery Manager - Responsible for representing the DIRECTV.COM, SalesCRM,
& SalesForce.com application teams, leading all associated Enterprise Application Release Management
activities (inc. scheduling, coordination, executive approvals) from inception, construction, testing,
implementation & maintenance. Monthly KPI (Business Objects/Clarity) reporting
IHI Power Corp. - Responsible for advising, execution, and operationalization through merger/acquisition
of renewable energy management services firm. Included corporate website/ branding, data & operations
migration (accounting/payroll), document management (SharePoint) systems, and user training.
Emergent Medical Associates – Applications development environment assessment, risk identification, &
recommendations roadmap (inc. Dynamics GP migration/integration)
Kaiser Permanente - Pasadena, CA.
Enterprise Integration Manager
12/2009 to 01/2012
(Contract)
Business: Healthcare Services, Health Plan, Care Delivery and Pharmacy business areas
Projects (some of >50): iPhone-Haiku ,iPad-Canto, Xcelys Claims, EPIC Formulary, Radiation Oncology,
TraceMaster, CSAR SBT (broker/sales), Tandem Retirement, Carepoint (kp.org)
Environment: SOA ESB,IBM DataPower, WSRR (corp uddi/policies), WPS (WS/workflow processing), WMB6,
WAS, WESB, MQ, Perficient (error/audit logging), ITCAM SOA, XML Spy, soapUI, Cisco VPN, HL7, Mercury
Quality Center, Rational SA (Case Tool), Remedy(release mgmt.), JMS, AIX, Tandem, ITIL, J2EE, XML/
Schemas (XSD), Restful / SOAP Web Services (WSDL),OAM & Venafi (Cert/Key), Agile/Waterfall
Responsible for leading multiple concurrent cross-region/national Enterprise Integration Services (SOA/
Middleware) ESB projects from inception through implementation & maintenance
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Plan Phase: Responsible for Client/Project Intake, Develop LOE/SOW/WBS, Resource
Planning/Negotiation
Build Phase: Lead Efforts: SOA Integration Logical/Physical Design Schematics, Interface Data Mapping,
Security/Access config. (OAM, SSL, Firewall, VPN), Development/Unit Testing, Certification testing.
Release Phase: Responsible for end-to-end implementation/validation process, Release Mgmt. (RFC/SR),
DEV/QA/UAT/PSUP functional/Performance Testing, Disaster Recovery & PROD Go-Live Deployments
Fiserv, Inc. - Los Angeles, CA.
Project Manager / Sr. Integration Analyst
11/2007 to 08/2009
(Contract)
Business: Financial Services, Automotive Loan Originations
Projects: TFS (CAPS), GMAC (OSCAR II/ EASE), NMAC (Credit/Funding), VCI (Letters), TCCI (RouteOne)
Environment: MS.NET, SQL 2K8, Fiserv LOS, SOA, XML Spy, Fiddler, soapUI, ERWin, XML Gateway, Basel
II, eContracting, SMG3, TIBCO/MQ (ESB), ACH/NATCHA, Cobol (MF) Copybooks. Mercury QC, Vendor
Portals, Message Engines, Case Tools, defect ticketing, source control, SOAP, XML/ (XSD, and Web Services
Project Analysis (Client Orientation / Requirements Gathering)
 Clarify objectives, business needs, & interface requirements, business rules, business & data flows, gap
analysis (“as-is” and “to-be”), use-case scenarios, workflows & messaging sequence diagrams
 Create ISO compliant, detailed functional software interface (technical) specifications for on/off-shore
developers. Included error handling, security, volume metrics, connectivity, encryption, compression,
service levels, and testing considerations. Create SQL Server scripts, define meta-data, & data dictionaries
Project Construction (Design / Development)
 Developer/QA/infrastructure teams spec reviews, define/ negotiate options, & tracked change requests
 Perform unit testing of messaging systems & batch interfaces, functional/regression testing
Project Implementation (Quality Assurance / User Acceptance)
 Create test plans; perform/lead QA/UAT Included internal/external connectivity, request/response/fault
message validation, data/file format validation, technical/business errors, data transformations, data
integrity, encryption, digital signatures, availability, & response time
 Change Request processing, regression testing, defect logging & tracking, Production roll-out support
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Toyota Financial Services - Torrance, CA.
Project Manager / Business Systems Analyst
05/2007 to 11/2007
(Contract)
Business: Financial Services, Automotive Loan Originations
Projects: Wholesale Floor Plan Technologies (WINS) enhancements, support, & vendor management
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Lead a team in functional (QA) testing (plan/ script creation & execution) on wholesale vendor
credit/financing systems used by over 2.5k users. Financial system reconciliations (excel/crystal reports)
Option One Mortgage (H&R Block) - Irvine, CA.
Project Lead / Sr. Business Systems Analyst
07/2005 to 05/2007
(Contract)
Business: Financial Services, Mortgage Banking (Loan Origination, Funding, Servicing, Sales)
Projects: Loan Sales Exception Processing, Custodian Data Warehouse, LOS Replacement (LOSUI)
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Lead teams in business, functional, & user interface requirements gathering & design on Data Warehouse,
origination, & sales systems. Deliverables included: as-is/to-be process maps, gap analysis, business
requirements (BRD), functional specs (Use Case), user interface specs (UISD), system data maps, user
interface wireframes/mockups, storyboards, usability analysis, architecture design (AOD), logical/physical
database models, data warehouse & network utilization sizing, ETL processing, report design/creation
Countrywide Home Loans (Bank of America) - Los Angeles, CA.
Project Manager / Sr. Business Systems Analyst
07/2004 to 07/2005
(Contract)
Business: Financial Services, Mortgage Banking (Loan Origination, Funding, Servicing, Sales)
Projects: Underwriting & Price Exception Processing Systems; B/C lending Margin Management System
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Served as project owner, business technology approver, and key contributor between WLD management,
Technology groups and business units to define, document, drive, and communicate business initiatives
Additional Experience - Earlier career background includes:
IT Architect with IBM CORP. (2000 - 2001), supporting technology solution sales to the Financial Services,
Automotive, Entertainment, Utilities, Healthcare sectors. Clients inc. Hyundai, Disney, Southwest Air, Sempra
Founding partner of IC Broker, Inc. (2001 - 2004), provided wholesale procurement & distribution services to
the electronics industry. ERP inc. Dynamics GP (GL, AR, AP, banking, inventory, sales, orders) & Cognos
Founding partner of SportsTeller, Inc. (2001 - 2004), providing online sports investment services (web/olap)
Systems Integration practice management (External Consultant) with Metro Information Services (now
Keane - 1998 - 2000). Clients inc. Artisan Entertainment, IMAX, ARCO, Sun/Netscape, & UHP Healthcare
IT Consultant (Internal) & ITPM with utility services giant, Entergy Services Inc. (1997 - 1998)
Regional Manager of Web Services with US West/ Media One Group (now AT&T) (1994 – 1997)
Training Facilitator & Consultant with America Online, Inc. (1992 – 1994)
Volunteer Experience & Unpaid Internships – Graduate program projects included:
UTi Worldwide - Created Personnel Selection & assessment instruments (inc. job analysis, pilot studies,
realistic job preview (video)
UTi Worldwide – Developed International resource model conversion plan (Functional to Matrix). Included
training & communication plans for increasing performance & employee retention
UTi Worldwide – Management consulting on sales resource training programs
Kaiser Permanente - Created Personnel Selection instruments & Employee satisfaction surveys
Kaiser Permanente – Performed cultural analysis & created organizational change strategy recommendations
Tavistock Clinic (London) - Work Group Facilitation – Workgroup consultation as external facilitator leading
to reduced staff isolation & stress. Enhanced staff coping skills, relationships, & personal development
Catholic Archdiocese - Multicultural Education Program Evaluation (survey) & teaching in a multicultural and
diverse class room proposal and interventions
California Psychcare – Developed multi-rater assessment tool and performance appraisal system
Arct-Rahuka (Rwanda, Africa), Management consulting on non-profit restructuring, financial stability, funding
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