Ottawa County’s
Gatekeeper Training
2009
•Last update 10-12-09
Your Gatekeeper Trainers
Tory Heilman
Outreach Specialist
The Ability Center of OC
Melanie Gyde
Patient Navigator
American Cancer Society
Dianne Mortensen
Executive Coordinator
OC Senior Resources
Gatekeeper Training 2009
No Wrong Door Sponsors
United Way
Mental Health and Recovery Board
Ottawa Residential Services
OCTA
WSOS
The Ability Center of Ottawa County
Ottawa County Commissioners
•Ottawa County Senior Resources
•Ottawa County Job and Family Services
•Ottawa County Health Department
Gatekeeper Training 2009
Special Thanks
Peace Lutheran Church
For Location
Thanks to Ottawa Residential
Services for the
Food and Beverages today!
Gatekeeper Training 2009
The Big Question
Why are
you here?
Gatekeeper Training 2009
The History
Wood County No Wrong Door
Various Community Surveys
The Planning Committee
The No Wrong Door Concept
The Present
The Future
Gatekeeper Training 2009
The PROTOCOL
ENGAGE
Listen and help the caller formulate and
communicate needs or request.
DIRECT
Give caller the number and contact person at the
agency best able to help the caller.
ASSURE
Give your name and ask the caller to call back if
your initial advice was not successful. Ask for the
caller’s name and number if appropriate.
Treat people like you would want to be treated!
Gatekeeper Training 2009
Asking the Right Questions
The Key to engaging the person in
need is knowing what questions to ask.
Gatekeeper Training 2009
The Questions
1.
2.
3.
4.
What county do you live in?
Is there a minor child in the home?
Are you or is there a veteran in the home?
Do you have an eviction or termination
notice?
5. Where/Who have you called already?
Gatekeeper Training 2009
Definition of Crisis
A Crisis is a disruption of the balance
in a person’s life. The person in crisis
faces a problem that he or she cannot
handle with the coping skills that he or
she has developed, or solutions that
have worked in the past are not
effective in the current situation.
Gatekeeper Training 2009
Concepts of Helping
1. Each client is an individual in his or her own
right
2. Each client is entitled to respect for his or her
dignity as a human being
3. Each client has a right to express his or her
attitudes and opinions
4. Each client has a right to make his or her own
decisions
Gatekeeper Training 2009
Basic Intervention for Gatekeepers
1.
2.
3.
4.
Identify the problem
Clarify the client’s expectations
Clarify the gatekeeper’s expectations
Help the client accept responsibility
Gatekeeper Training 2009
Spotlight on Businesses
Sutton Center
1854 East Perry Street Port Clinton, OH 43452
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Nurse Mid-wives of Bay Park Community Hospital
Stein Hospice
United Way
American Red Cross
WSOS Community Action Commission
Independent Choices
Family and Child Abuse Prevention
YWCA Childcare Resource and Referral
Salvation Army
Ottawa County Transitional Housing
Gatekeeper Training 2009
Nurse Midwives of Bay Park Community Hospital
Offer Services to Women and their families:
•Well Women Gynecology
•Menopause health management
•Family-oriented prenatal visits and birth experience
•Alternative pain control methods during labor
•Diagnosis and treatment of Sexually-transmitted diseases
•Family planning
•Breastfeeding support from certified lactation consultants
Located at the Sutton Center
(419)734-3129
Gatekeeper Training 2009
Stein Hospice
Serves terminally ill and their families
•Team approached care
•Available 24 hours a day, 7 days a week
•Bereavement services are also available to anyone who
has lost a loved one regardless of whether they died in the
hospice program. Bereavement program serves ages 3 and
up
•Individual and group counseling
•Hospice is covered by Medicare, Medicaid and most
private insurance companies
Located at the Sutton Center
1-800-625-5269
Gatekeeper Training 2009
United Way
Gatekeeper Training 2009
American Red Cross – Ottawa County
• Congressional mandate to help Americans prevent, prepare for, and respond to
emergencies
•Business hours Mon. – Fri., 8:30 a.m. – 4:30 p.m., 419 734-1100
•Available 24/7; after hours number, 1-888-590-0098
•Disaster Relief – emergency needs for those affected by disaster including, food,
clothing, shelter, health and mental health needs
•Armed Forces Emergency Services – emergency communication for members of
military and their families. Also can work with military families and military retirees
to secure emergency financial aid
•International family tracing services; international and humanitarian law resource
•Adult/Infant/Child CPR and first aid training; scholarships available
•Childcare provider training
•Tele-Care program – reassurance calls to the homebound, Mon. – Fri.
•Weekly blood pressure screenings
•Many volunteer opportunities; training for disaster services – always free of
charge
Gatekeeper Training 2009
WSOS Community Action Commission
Family Development Center
(419)734-2652
Hours: M-F 9AM to 4PM or by appointment
• Homeless Prevention Program aids people at high risk
• HomeNet programs offers transitional housing for homeless
• Housing program for disabled individuals
• HEAP program offers utility assistance
• Weatherization program for home owners
• Air conditioner program
• Offers advice & financial aid to 1st-time home buyers
Child Development Center
Provide day care services & run Head Start program
•Center Base Children attend classes Monday through Thursday for 3 ½ hrs day.
Home Base families receive a Home visit each week and attend a group socialization
day twice a month.
•WSOS contracts with several child care center in Ottawa County to provide
enhanced services to children
Gatekeeper Training 2009
Independent Choices
Non-Profit Support Provider Agency
• in-home
support for Board of DD in Ottawa, Erie and
Sandusky Counties
• Financial Management
• transportation
• daily living skills training and support
• assistance with medication and medical appointments
• emergency respite care
• contact Monday through Friday: (419)732-0155
Gatekeeper Training 2009
Legal Aid of Western Ohio
• Fees: none, but clients must qualify based on income
• By appointment only
• Civil cases only – not allowed to handle criminal cases
• Four primary areas of legal assistance
- Family law (domestic violence)
- Health care
- Government benefits
- Housing (eviction defense)
• Rural Program –Legal aid for low-income clients
- education
- senior citizen issues
-employment
- consumer problems
-disability discrimination
• Migrant Program –Legal aid for migrant farm workers
- employment
- education
- immigration.
Gatekeeper Training 2009
Big Brothers Big Sisters of Ottawa County
•Matches children with an adult mentor
•Ages 7-16
•Provides extra attention time and support for
youth primarily from single family homes
•Local Office located at The Sutton Center
•Available by appointment
•(419)354-2113
Volunteers are always needed please inquire if interested in
volunteering
Gatekeeper Training 2009
Family and Children Abuse Prevention Center
Monday through Friday: 8:00am-4:30pm (419)734-3266
•Serve victims of domestic violence, assault,
menacing, or stalking
•adults 18 years and older
• male or female
• may serve minors only if defendant is an adult and
with permission of a legal guardian
• Services for clients seeking CPO/SCPO
Gatekeeper Training 2009
YWCA Child Care Resource & Referral
The mission of YWCA Child Care Resource & Referral is to
improve the quality, availability, accessibility, and affordability
of child care to parents, as well as providing consumer
information to parents and providers.
•Assist parents in locating and evaluating affordable, quality child care in
16 Counties of Northwest Ohio
•Resource for child
care providers, employers
and policy makers
•Contact: (419)732-7807 or 800 632-3052
Gatekeeper Training 2009
The Salvation Army-Social Service Office
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Office in Port Clinton
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Emergency Food, Shelter &
Clothing
Rent & Mortgage Assistance
Prescription medicine Assistance
Emergency Transportation
Assistance
Utility Disconnection &
Reconnection
Programs & Services
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(419)732-2769
Provides Emergency Assistance
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Office Hours 9am-5pm
Serving Ottawa County Residents
Call for Appointment
School Supply Assistance
Holiday Gift & Winter Coat
Assistance
Disaster Services
–
Assists First Responders with
emergency assistance
Gatekeeper Training 2009
Ottawa County Transitional Housing Family Case Management
Business Hours: Mon-Fri 8:30 to 4:30
(419)734-9494
Ruth Ann’s House
•
transitional housing to homeless women and homeless women with
children
•
must be homeless and meet 35% income guidelines
Direct Housing
•
Provide 6 months rent and security deposit for homeless women and
homeless women with children
Non-Residential Housing Services
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Support Services
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Emergency Assistance
•
Case Management
Gatekeeper Training 2009
Take Five
BREAK
TIME!
Gatekeeper Training 2009
Agency Spotlight
Office Hours: M-F~8-4
Phone: 419-898-6459
Dianne Martin Mortensen, M.Ed, CTRS~Executive Coordinator
Kim Sedlak~Senior Resource Clerk  Shelley Seamon~Fiscal
Clerk
Gatekeeper Training 2009
Ottawa County Senior Centers
Genoa Senior Center
Monday, Wednesday, and
Friday
419-855-4491
Elmore “Golden Oldies”
Senior Center
Tuesday & Thursday
419-862-3874
Oak Harbor
‘Harbor Lights’
Senior Center
Monday & Wednesday
419-898-2800
Danbury Senior Center
Monday thru Friday
419-798-4101
Port Clinton
Senior Center
Tuesday, Thursday, and
Friday
419-734-1481
Put-in-Bay Senior Center
Various Days
419-285-5501
Home Delivered
Meals
877-898-6459
CANCELLATION PHONE NUMBER
1-877-436-3257
Home Care Services
Provided by:
OPTIONS for Independence
Office Hours - Tuesday’s
9:00-11:00am
Located at 8200 W. State Rt. 163
Oak Harbor
1-888-676-4667 or
419-898-4269
Alzheimer's & Respite Care
DayBreak Adult Day
Services
(located at Ottawa County
Riverview Healthcare Campus)
8180 W. State Rt. 163
Oak Harbor
419-898-2851
Senior Services
• 60+ Clinic
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Heritage Health Care
1-800-811-0320
Drug Repository
Program
911 Cell Phones for
Seniors
File of Life Program
Medicare Part D Review
• Farmer’s Market
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•
Coupons
OCTA Transportation
Support for Medical
Ottawa County Senior
Services Directory
AARP Tax Services
Homestead Exemption
Tax Information
1-877-898-6459 or 419-898-6459
ANNOUNCING……
Ottawa County Senior
Resources
is on the Web!
http://www.co.ottawa.oh.us/ocseniorresources/index.htm
If you think growing older means winding down,
staying in, and saying good-bye
to your active years…
It’s time you take a look inside…
Check it Out!
1-877-888-9445
Ottawa County Senior
Information Line
Updates for Seniors on the happenings of
our County.
Area office on Aging of NWO, Inc.
Business hours: Mon-Fri 8:30am-5pm
1-800-472-7277
www.areaofficeonaging.com
• Serves Seniors age 60 plus and their families
• Provides Information and Referral
• PASSPORT Program – in home care program for frail seniors
• Assisted Living Waiver – financial assistance for eligible individuals
21 plus to live in contracted assisted living facilities
• Long Term Care Consultation- Free in Home assessments of needs
and discussion of community resources with individuals and their
families
Gatekeeper Training 2009
Long Term Care Ombudsman with Advocates for Basic Legal Equality
Business Hours: Mon- Fri 9:00am to 5pm
1-800-542-1874
419-259-2891
• Free service
•Advocates for quality care for all residents of nursing homes,
adult care facilities, and consumers receiving in-home care
services.
•Works with consumers to resolve problems/concerns about
quality of care and residents’ rights
•Provides information about facility selection in a ten county area
•Provides information relating to Medicaid and Medicare and
other programs affecting long term care services
•Provides a complete list of resident rights as mandated by Ohio
legislation
Gatekeeper Training 2009
Spotlight on Business
Ottawa County
Department of Job and
Family Services
8043 W. St. Rt. 163, Oak Harbor
419-898-3688
Gatekeeper Training 2009
Ottawa County Department of
Job and Family Services
Stephanie Kowal, Director
8043 W. State Route 163, Suite 200, Oak Harbor, OH
43449
(419) 898-3688/ 1-800-665-1677
Income Maintenance
• Food Stamps
• Cash Assistance
(OWF)
• Medicaid
• PRC
• Cost Recovery
Child Support Enforcement
• Establish, collect and
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distribute child support
obligations
Locate absent parents
Establish paternity
Enforcement tools
Family, Adult, and
Children Services Unit
• Reports of Abuse or Neglect
• Investigations
• Protective Services (Adult
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•
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and Children)
Substitute Care
Subsidized Childcare
Emergency Financial
Assistance
Workforce Development
• Business Services
• Job Seeker Services
• Training and
Supportive Services
Family and Children First
Council
• Coordinate youth
•
•
related programs
and organizations
in County
Wrap Around/
Family
Preservation
Help Me Grow
How to Reach Us
• Location:
– Ottawa County DJFS
8043 W. State Route 163
Oak Harbor, OH 43449
• Phone: 1-800-665-1677 or 419-898-3688
• Hours:
– Monday – Friday, 8:00 a.m. to 4:30 p.m.
– Tuesdays, 8:00 a.m. to 6:00 p.m.
Department Contact
Information
• Income
Maintenance:
– Connie Cornett
• Family, Adult and
Children Services:
– Janice Zipfel
• Child Support:
– Tracy Armentrout
• Workforce Development:
– Connie Cornett
• Administrative/ Agency
Questions:
– Stephanie Kowal
• Family and Children First
Council:
– Ralph Yoss
Ottawa County Veterans Service Office
Veterans serving Veterans since 1886
•Provide Temporary Emergency Financial Assistance to county
veterans and their dependents:
•Utilities
•Food
• Rent/Mortgage
• Personal Hygiene
• Clothing
• School Supplies
NOTE: Must be residents of Ottawa County
90 days prior to application
• Transportation VA Medical Centers and Community-Based
Outpatient Clinics.
Gatekeeper Training 2009
Ottawa County Veterans Service Office
Veterans serving Veterans since 1886
• Advocate and assist in filing claims with the Department of
Veterans Affairs:
• Disability
• Healthcare
• Home Loan Guaranty
• Education and Training
• Burial Benefits
• Life Insurance
• Dependents’ and Survivors’ Benefits
•Assist in ascertaining military documents and/or awards.
• Schedule Tours/Transportation/Assist in applying for the Ohio
Veteran’s Home.
•Provide Flag case, Flag and Grave Markers to family.
Gatekeeper Training 2009
Ottawa County Veterans Service Office
Veterans serving Veterans since 1886
Ottawa County Veterans Service Office
8444 West State Route 163
Suite 102
Oak Harbor OH 43449
(419)898-2089
8:30 a.m. to 4:30 p.m.
Monday-Friday
Gatekeeper Training 2009
Food Assistance
The Food Assistance Program formerly Food Stamps
Dept. of Job & Family Services
419.898.3688 or 800 665.1677
WIC Program (Women, Infants & Children)
Ottawa Co. Health Department
419.734.6800 or -800.788.8803
Served Meals
The Gathering
St. John Lutheran Church offers a hot meal the last
Thursday of the month(4:30 – 6:00 PM) 207 Adams Street, Port Clinton
Faith House
Port Clinton Church of the Nazarene offers a hot
meal every Wednesday evening at 6:00 PM (free supper)
Danbury Senior Center Free meal 2nd Saturday of the month for the
recently unemployed in Marblehead and Danbury Township.
Emergency Groceries
United Way
419.734.6645 or 866.394.8848
Gatekeeper Training 2009
Food Assistance
Great Food for All
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GREAT FOOD FOR ALL is a food provisions company that works side by side with
organizations , non-profits , churches and dedicated individuals who wish to assist their
communities with high quality food at a fraction of grocery store prices.
Open to all - no income eligibility requirements.
Good way for working families to stretch their food budget.
Basic food packages available include meat, vegetables, fruit, cereal and dessert.
Cost is usually $30.00 Enough food for one week for a family of four!
Special meat and chicken combo boxes are available for an additional charge of $15- 20 with
the purchase of a basic package.
Orders are placed and paid for in advance. Pick-ups are Saturday mornings
Cash or Food Stamps
Local sites
• Marblehead Chapel on the Lake
• St John’s Lutheran Church Oak Harbor
• Consumers of The Oak House In Port Clinton may order and pick up food at The Oak
House
Ordering information also available at The Sutton Center and area food pantries.
Gatekeeper Training 2009
Food Assistance
Food Assistance East Side of Ottawa County
• Danbury Food Pantry at St. Paul's Lutheran Church,
541 Church Road, Marblehead - 3rd Saturday 9 - 10 AM
•
St. Vincent de Paul Society
109 E. Perry Street, Port Clinton Regular food giveaway
every other Saturday 9:00 – 10:30 am
• Other Food Assistance
• Erie Shores Assembly of God Port Clinton
By referral from United Way
•
Oak House Club House Port Clinton
For Club House Members
Gatekeeper Training 2009
Food Assistance
Food Assistance West Side of Ottawa County
• St. Paul’s United Church of Christ
165 Toussaint, Oak Harbor
Open Monday and Thursday 9:00 AM to noon
• Elmore Grace Evangelical Lutheran Church,
• 19255 Witty Road, Elmore - Last two Fridays of the
month 9:00 to noon
• Genoa Trinity United Methodist,
313 S. Main Street, Genoa – 2nd Saturday at 10:00 AM
4th Thursday of the month 3:30 - 5:00 PM.
• Elliston Zion United Methodist Church (Angel Food Ministries)
• 2212 18045 North Williams street, Elliston - Oct
Gatekeeper Training 2009
Food Assistance
Seasonal Food Assistance
Christmas
• Holiday Bureau Judy Just 419.798.4163
• Volunteers of America 419.734.5952
• Delivered Meals
• Home Delivered Meals c/o Ottawa County Senior
Resources 419.898.6459 or 877.898.6459
• Mobile Meals of Port Clinton c/o Magruder Hospital
419.734.3131
Gatekeeper Training 2009
Prescription Assistance
•Community by Community
•
Call United Way 419-734-6645
•Ottawa County Rx Card
•Medical/Financial Counseling
•Magruder Hospital 419-734-3131
•Drug Depository
•Ottawa County Senior Resources
•419.898.6459 or 877.898.6459
•Disability Specific organizations
• Various web-sites (see handout)
Gatekeeper Training 2009
Rent & Mortgage Payment Assistance Programs
•The Salvation Army
(419)732-2769
•
-Emergency Rent assistance
•Ottawa County Transitional Housing, Inc.
(419)734-9494
•
-emergency rent to female heads of households
•United Way
(419)734-6645
•
-Emergency assistance/ through churches and community funds
•Ottawa County Veterans Services
1-800-610-8872
•
-Rent and Mortgage assistance to veterans
•Volunteers of America
(419)626-6505
•
- First month rent and assistance programs for veterans, age 62 and
•
older, persons with mental disabilities, and people who are homeless
•Ottawa Co. Dept. Job and Family Services
(419)898-3688
•
-Rent & mortgage assistance must have minor in the home
•Sandusky Metropolitan Housing Authority
•
-Section 8 applications. (Waiting list) must pick up applications
•WSOS
(419)734-2652
•
-Home Net Program: Rent, Mortgage Lenders, weatherization, etc
Gatekeeper Training 2009
Home Purchasing/Ownership Assistance Programs
•WSOS
1-800-775-9767
• -First Time Home Buyer Program, Down Payment Assistance
•Habitat for Humanity
(419) 734-7074
•
-First Time Home Owner, no interest mortgage, new build
•OHPCDC/Conestoga Program
(419)734-6645
•
-Accelerated equity mortgage program
•USDA
- Grants and loans for first time home buyers in rural counties in
ohio
Gatekeeper Training 2009
Foreclosure Assistance
•United Way 2-1-1
www.unitedwayottawacounty.org
800.650.4357 from pay phone
•Consumer Credit Counseling of Northwest Ohio
800.355.2227 or 419.531.2227
www.cccservices.com
• HUD Certified Counseling Agency
•Foreclosure Intervention Hotline
888.995.4673
www.995hope.org
•Ohio Home Rescue Fund managed by the Homeownership
Preservation Foundation.
•Ottawa County Job and Family Services
800.665.1677 or 419.898.3688
•Mortgage assistance.
•Legal Aid of Western Ohio
800.224.7914 or 800.857.8908
www.lawolaw.org
Gatekeeper Training 2009
Foreclosure Assistance
•These organizations can help:
•Ottawa County Treasurer:
www.ottawacountytreasurer.org
•Robert J. Hille
800.788.8803 or 419.734.6750
•Payment plans for current taxes or delinquent taxes
• Information on reducing property tax
•Ottawa County Transitional Housing
419.734.9494
• Individual and family support services
•WSOS Community Action Commission
www.wsos.org
800.775.9767, 419.734.2652 or 419.639.2802
• Mortgage Assistance Program/HUD Certified Counseling Agency
• Veterans Service Commission
800.610.8872 or 419.898.2089
••
Provides mortgage assistance to veterans
Gatekeeper Training 2009
Brush Arbor Care and Share
Hours: Wednesday 9:00am-12:00pm Friday 2:00-5:00pm
924 Lake Street Gypsum, OH 43433
MAILING: PO Box 65 Gypsum, OH 43433
•(419)732-2577 Service/Intake
•You may also contact United Way 2-1-1 for additional
hours and service
•MISSION STATEMENT:
To help anyone in need of clothing, furniture or
household items.
All items are donated to the facility and donated back
into the community through the church.
Gatekeeper Training 2009
Liberty Center of Sandusky County Inc.
• Shelter for men, women, or families
• Located at:
142 E. State St Fremont, Ohio
• Must fill out an application
• Must perform a background check
• The shelter is accessible 24 hours a
day
• (419)332-8777
Gatekeeper Training 2009
Crossroads
Run by Volunteers of America
• Shelter serves homeless men, women, and families
• Emergency Shelter
• Case management, health care and self efficiency
services
• Located at:
1843 Superior Street
Sandusky, OH 44870
• (419)626-6505
Gatekeeper Training 2009
Volunteers of America
• provides low income housing, emergency shelter, or
transitional housing to men, women, or families
•Low income housing for persons with mental disabilities,
persons who are age 62 or over, veterans and the homeless.
•Food Pantry and Holiday Food Basket Program
•Scholastic Books program- provides books, games, and
crafts to needy kids in Ottawa County
•Corason Place housing for individuals with a physical
disability (Erie County).
•operate Adult Care Facilities and subsidized apartments in
Erie and Ottawa Counties for individuals with mental illness.
• (419)626-6505
Gatekeeper Training 2009
Low Income Housing
Low Income Rentals
•Bay Meadows
(419)734-5002
•
-HUD housing: subsidy based rentals
•Lakeview Estates
(419)732-2405
•
-HUD housing: subsidy based rentals
•Ottawa Residential Services, Inc.
(419)734-7622
•
-low income to moderate income rentals
•-HUD housing-accessible subsidy rentals
•Volunteers of America
(419)626-6505
•
-low income housing, housing for people with chronic mental disabilities,
•
Veterans housing, age 62 plus housing
•Transitional Housing
•Ottawa County Transitional Housing
•
-Transitional Housing available at Ruthann’s House for Homeless Women & children with
a priority to domestic violence victims
•Volunteers of America
•
-Transitional Housing available through referrals from the Giving Tree mental health
services for person with mental disabilities
Gatekeeper Training 2009
Let’s Eat!
LUNCH
TIME!
Gatekeeper Training 2009
Agency Spotlight
Ottawa County
Health Department
419-734-6800
Or toll free in Ottawa County
1-800-788-8803
Gatekeeper Training 2009
Home
http://www.ottawahealth.org
About Us
Hot Topics
Nursing
ronmental Health
Office Hours: Monday through Friday - 7:45am to 4:30pm
ealth Education
Ottawa County General Health District
Mission Statement
ency Preparedness
The primary mission for the Ottawa County Health Department
•Prevent Disease and Disability
•Prolong Life
•Promote Health and Individual Efficiency
Influenza
Vital Statistics
nks of Interest
Notice of Privacy Practices
FDA Recall Announcements
Shingles Vaccine Available!
Ottawa County Health Department
NURSING
Public Health
•Skilled Home Health Care (RN, PT, OT, ST, Aide)
•Homemaker/Chore Services
•Communicable Disease Investigation
•Bureau of Children with Medical Handicaps (BCMH)
•PKU Testing and Newborn Assessment
•School Nursing Services
•Help Me Grow
Gatekeeper Training 2009
Ottawa County Health Department
NURSING
Clinics
•Immunization
•Well Child
•TB Skin Testing
•Family Planning
•Sexually Transmitted Disease (STD)
•WIC (Women, Infants & Children)
•Detention Facility and Minimum Security Sick Call
Gatekeeper Training 2009
Ottawa County Health Department
ENVIRONMENTAL HEALTH
Programs Supported by State Law or Regulation
•Recreation Parks
•Manufactured Home Parks
•Swimming Pools & Bathing Places
•Marinas
•Food Service Operations
Gatekeeper Training 2009
Ottawa County Health Department
ENVIRONMENTAL HEALTH
Programs Supported by State Law or Regulation
•Food Vending Operations
•Household Sewage Disposal Systems
•Household Water Systems
•Rabies Control
•School Sanitarian
Gatekeeper Training 2009
Ottawa County Health Department
ENVIRONMENTAL HEALTH
County Programs
•Emergency Response
•Water & Sewage Investigation
•Nuisance Investigation
•Insect/Rodent Control
•Housing
•Tattoo and Body Piercing Establishments
Gatekeeper Training 2009
The Protocol in Action
• Scenario #1: My husband lost his job and our mortgage
payment is overdue….
ENGAGE
DIRECT
ASSURE
• Scenario #2: My sons rent is a month past due and his
landlord is threatening to evict him…
ENGAGE
DIRECT
ASSURE
•Scenario #3: I need help with my electric…
ENGAGE
DIRECT
ASSURE
•Scenario #4: My wife lost her job and our rent is overdue…
ENGAGE
DIRECT
ASSURE
Gatekeeper Training 2009
Agency Spotlight
Ottawa County Transportation
Agency
OCTA provides quality,
accessible, cost effective, and safe public
transportation for
Ottawa County.
Gatekeeper Training 2008
OCTA Public Transit
• OCTA provides specialized transportation services
within Ottawa County and to Lucas, Seneca, Huron,
Wood, Erie and Sandusky Counties on a scheduled
basis.
– In-county service operates from 6 a.m. to 8 p.m. on Monday
through Saturday. Sunday 6 a.m. to 6 p.m.
– Out-of-county service is scheduled to:
• Toledo – M-W-F from – 8 a.m. to 4 p.m.
• Sandusky – Weekdays – 8 a.m. to 4 p.m.
• Fremont – Weekdays – 8 a.m. to 4 p.m.
– Please call our office to schedule all other out-of-county
trips.
Public Transit Fares
• In-county fare is $2.50 one-way for the
•
•
•
first township & 50 cents each
additional township.
Lucas/Seneca/Huron Counties - $10.50
one-way
Erie/Sandusky/Wood Counties - $ 5.50
one-way
Eligible Senior Citizens and Disabled
Citizens are half-fare.
Scheduling Transit Service
• OCTA provides planned transportation and our
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•
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system is designed to accommodate the
special needs of hundreds of riders daily.
Trip requests must be made a minimum of 24
hours in advance for in-county service.
Trip requests for out-of-county service must
be made a minimum of 1 week in advance.
Trip requests are accepted in our office:
– Monday through Thursday from 7 a.m. to 3 p.m.
– Friday from 7 a.m. to 2 p.m.
Scheduling Transit Service
continued…
• When making a reservation, please
be prepared to furnish the rider’s
name, pick up point, destination,
duration of trip, a telephone
number, and if any
accommodations such as
wheelchair or a personal attendant
are necessary.
OCTA Office Contact
Information
• (419)898-RIDE (7433)
• (888)898-RIDE toll free
• Ohio Relay (800)750-0750
Transportation
Agency-Related Services
Independent Choices
419-732-0155
Clients and their families
Innovative Support Services
419-898-5409
Clients who attend Day services in Oak Harbor
Ottawa County MR/DD
419-898-0400
Medical, educational, Employment for qualifying Ottawa County Clients
Ottawa County Senior Resources (senior centers) 419-898-OCTA
Contact OCTA for all senior transportation needs
Ottawa County Department of Job & Family Services 419-898-3688
Low-income clients-basic needs. Enhanced Program (medical app'ts)
Job Find Program (employ., training, etc.) Low-income eligible
residents
Gatekeeper Training 2009
Transportation
Ottawa County Educational Service Center
419-855-3589
School age riders. Career Camps & PIC Program.Leadership, tutoring &
job skills training. (Subject to availability of funding)
Rural Opportunities
419-354-3548
Migrant camps, Hispanic community. Youth/family unity & educational
programs. Subject to availability of funding.
WSOS
419-734-2652
Migrant program
Veterans Assistance Center
1-800-610-8872
Transport VA patients only.
Volunteers of America
419-626-6505
Gatekeeper Training 2009
Transportation
Other transportation-related resources or services
• Salvation Army
419-732-2769
Provides money for gasoline once/year – limited to availability of donations.
• Share-A-Ride
419-241-1919
Get connected with people going your way.
• Vehicle Repair (Dept. of Job & Family Services)
1-800-665-1677
Car repairs for low-income individuals with minor children for work purposes
• Ottawa County Board of Elections
Provide transportation to and from voting booths on voting days
419-898-3071 or 1-800-697-9807
Gatekeeper Training 2009
Rehabilitation Services Commission
Vocational rehab services for people with disabilities:
Bureau of Vocational Rehabilitation (BVR)
serves People w physical, mental & emotional disabilities.
Ottawa County Vocational Rehabilitation Counselor: Gale Kline (419)625-8819
Bureau of Services for the Visually Impaired
serves people with low vision or blindness.
Ottawa County Vocational Rehabilitation Counselor BVR : Bobbi Miga (419)866-5811
 Fees: none (must be eligible)
 Continuing education, supplies & books
 Work adjustment training
 Tools & equipment, assistive or adaptive devices
 Job placement, training and follow-up.
Gatekeeper Training 2009
Ottawa County Board of MR/DD
Hours: M- F, 8- 4 www.OCBMR.org
• Service & Support Administration
(419) 898-0400
toll free: 866-755-4440
• Transportation (contracted through OCTA)
• Family Support funds disbursement
•Family Support Specialist / Advocacy
• Benefit Coordination
• Senior Enrichment programs
• Employment: Sheltered, Supported and Community (contracted through Riverview Industries,
Inc.)
•Affordable housing development and management (contracted through Ottawa Residential
Services Inc.)
• Nursing Consultation
• Supported Living funding for community residential support
• Active Treatment and skills development Habilitation Center (Medicaid Program)
• Early Intervention Developmental Therapy Coordination
• Early Intervention Service Coordination (0-3 year olds)
• Administration of Medicaid for waiver programs
• 24-hour on-call emergency system
•Major unusual incident investigation
Gatekeeper Training 2009
The Ability Center
Hours M-F 8:30-5
www.abilitycenter.org
(419)734-0330
Assists people w/ disabilities to live their lives as
independently as possible. Core services include:
• Advocacy Services
–Systems Advocacy – on issues such as education, transportation, housing
and personal attendant care.
• Community Living and Information Services
• Equipment Loan Program
• Youth and Independent Living Skills Services
–Youth Leadership Group- for youth ages 13-19 with disabilities
• Home Modification and Ramp Program
• Nursing Home Transition Program
• Independent Living Assistance Program
Gatekeeper Training 2009
Sight Center of Northwest Ohio
The Sight Center provides services that maximize the
independence of individuals who are blind or visually impaired and
minimize the incidence of blindness through education and
prevention.
Fees - - Sliding fee & third party (BSVI, Medicaid, Medicare, etc)
• Rehabilitation Teaching
• Orientation & Mobility
• Technology Resource Center
• Job Development Services and Employment Consultation
• Visual Rehabilitation Assessment & Optical Aid Training
• Education and Prevention of Blindness Services
• Radio Reading Service (SCAN)
• Talking Books
• Roving Eye Mobile Unit
Gatekeeper Training 2009
Community Health Services
 Located in Fremont Ohio
medical:419.334.4428
 Fees - sliding fee scale
dental: 419.334.8943
• Ottawa County residents may obtain services
• By appointment, but 24-hour crisis line is available
• Provide prevention, outpatient, intervention and residential
services
• Evaluation, treatment & guidance to families of kids with
emotional issues
• Services for teen parents
• Dental services
• Migrant Services
Gatekeeper Training 2009
Hospice Services
• Stein Hospice
• 419.732.1787
• Heartland Home Health and
Hospice
• 419.448.8518 or 800.505.7444
• Cottage Cove at Riverview
Healthcare
• 419.898.2851
• Memorial Home Health and
Hospice
• 419.545.6419 or 800.419.1555
• Hospice of Northwest Ohio
• 419.661.4001
• Odyssey Healthcare
• 419.887.6700
• Serves all Ottawa County
residents diagnosed
terminally ill
• Bereavement Services
• grief recovery program pain consults
• Home care
• Inpatient care Center
Gatekeeper Training 2009
Dental Center of Northwest Ohio
• Fees - sliding fee scale, Medicaid 419.241.6215
• By appointment only
• Provide dental care for children and adults
• Mobile unit travels to nursing homes
• Satellite site in Findlay
• New mobile dental unit in Ottawa County
•Located in front of Ottawa County Health
Department.
•Contact OC Health Department for dates and
times
Gatekeeper Training 2009
Take Five
BREAK
TIME!
Gatekeeper Training 2009
TDH Enterprises, Inc.
Business Hours: Mon-Fri 8:30-4:30
(419)732-1420
• Employment services for youth and/or clients of BVR
•Income eligibility/ barrier
• Youth must be eligible for serves through the Workforce Investment Act
• Case Management, Tutoring, job seeking, job skills, job development, leadership development and
financial assistance for post high school education
• Call for appointment
•YEP! (Youth Employment Program)
•YEP! Requirements
•Must be between the ages of 16-21 years of age.
•Youthful offender and/or disengaged from the educational system.
•Income eligible 200% poverty guidelines
Gatekeeper Training 2009
Ottawa County Educational Service Center
• Serve Ottawa County Residents only
419.855.3589
• Must be under the age of 21
• Audiological Services (hearing impaired)
• Autism
• Gifted and Talented
• Home School Accreditation
• Ohio Reads Program
• Parent Mentors
• Speech and Language
• Visually Impaired
• Youth-at-risk (drop outs/GED/job preparation)
Gatekeeper Training 2009
Easter Seals of Northwest Ohio
• Home Care Services
(419)734-3031
• Home Care Caregiver Training
• Children's Developmental Services
• Durable Medical Equipment Loans
• Child Passenger Safety Program
• Special Needs Car Seats
• Summer Camps / Camperships
• Disability Awareness / Public Education Programs
• Information and Referrals
Gatekeeper Training 2009
The Ohio State University Extension
Hours: M-F 8am-4:30pm (419)898-3631/1-800-322-4159
http://ottawa.osu.edu
•Agriculture Services
•Family and Consumer Services
-Dining with diabetes
-Family nutrition program
• Monthly Spending Less, Living Better Classes
-Financial management materials and trainings
-Bankruptcy and debtor education
-Childcare provider training
•4-H Youth Development
-Car Teens
-After school collaborations
-Community Clubs and summer camp
•Community Development
-Leadership Ottawa County
Gatekeeper Training 2009
Joyful Connections
www.joyfulconnections.com
phone: 567-262-3181 fax: 567-262-3182
email: joyfulconnections@cros.net
By appointment only
•may receive referrals from:
•courts, attorneys, social workers,
children services or self referrals
•referral and orientation process required
•Supervised exchanges-parents and grandparents can
exchange their children for visitation;
and
•Supervised visitation-children can visit with one or both
parents or grandparents
Gatekeeper Training 2009
Family and Children First Council
Hours: M-F, 8am-4:30pm
419-898-3688 ext 211 or 229
Serves any family with a minor child in the
home
• Family Preservation Program
• Service Coordination for Multi- Need Families
•Family Case Management
• Child & Family Wraparound Teams
•Help keep families together
• Help children & youth succeed in school
Gatekeeper Training 2009
Evaluation
Did We Answer
Your Questions?
Gatekeeper Training 2009
Other Ways To Learn/ Evaluations
• Lunch Topics
• E-mail Updates
•Please fill out an evaluation of today’s training so
we know how we have done and what we could do
better in the future.
Gatekeeper Training 2009
Graduation!
Gatekeeper Training 2009
The End
THANK
YOU!
Gatekeeper Training 2009