Longwood University:
Where Technology Meets
Tradition
Orientation 2012
User Support Services

Provides technical support to students,
faculty, staff in the following areas:
-Telecommunications
-Hardware & Software
-Networking
-Laptop Program Support
-RTA Program
The RTA Program
RTA Program
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18 RTA Resident Technology Associates
Among the most skilled in technology on
campus
Provide technical support in residence halls
nights and weekends. First point of contact for
student laptop issues.
Technology boot camp
Strategically located in the residence
halls.
RTA Program
Compensated with a scholarship of room
and board.
There are certain requirements

-GPA 2.5
Minimum
-Good standing with the University
-Limited time away from campus
-Maintain technical abilities
Communications & Technology
Services

Manages Longwood’s Network,
Telecommunications System, and Billing
Telephone Service
 Longwood owns and maintains the telephone
system
 Telephone service is available by request for
all students living in residence halls (NOT
Longwood owned apartments).
 To place a work order to have your phone
activated please contact the Help Desk
AFTER you arrive on campus.
Telephone Service

Students can bring a telephone of choice.
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One line per room.
Roommates share one telephone number.
Telephone numbers are specific to the room.
If you change rooms, your number will
change.
Features include: Conference calling (up to
3 people on the line), Call Transfer, Call
waiting (incoming calls from off campus)
Refer to the online technology handbook for
instructions on utilizing the features
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Voice Mail
Longwood offers voice mail.
 One mailbox per room.
 Instructions on setting up and using the
voice mail will be included in the
online technology handbook.

Email
Each student will have an e-mail account.
 Students will receive a letter with their email address
 E-mail address consists of
firstname.lastname@live.longwood.edu
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Live Mail

Access Live Mail at:
https:// www.outlook.com
Full Service Email
 Outlook Web Access
 10 GB Quota
 Shared Calendar
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MyLongwood
Customizable web portal available to all
students, faculty, and staff
 Registration, Financial Aid, Student
Accounts, etc.
 Announcements, News, Calendars,
Groups, Blackboard, E-mail, etc.
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CYPHIR
 LancerNet
Password Change
 ALL students should register with
CYPHIR
Cable TV
All rooms are equipped with basic cable
TV service
 Students should bring a cable ready TV
and appropriate cables
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Internet Access
Each student has a network connection
available in their room.
 The primary goal of Longwood’s network
is to support the academic mission of the
University.

Internet Connectivity
A network cable will be needed to
connect to the Internet in residence hall
rooms. Cables can be purchased at our
bookstore or a computer store of choice
RJ45 to RJ45
 Wireless network available
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The Longwood Student
Laptop Initiative
The Student Technology Solution
Each of our Dell Laptops have the following features:
4 Yr Warranty
(Next Business Day)
 Microsoft Windows7
 On-Board Wireless
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The Student Technology Solution
Longwood maintains loaner pool
 Longwood technicians are Dell Certified
 Dell provides 4-year, next-day warranty
guarantee
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Dell Complete Care Warranty
The Dell Student Technology Solution
www.longwood.edu/helpdesk/laptop
Latitude E6420
$1,275.00
14” HD LED Display
Intel Core i5 Processor
320GB Hard Drive
2GB DDR3-1333MHz SDRAM
8X DVD+/-RW Drive
Latitude E6220
$1,723.00
12.5” HD LED Display
Intel Core i5 Processor
250GB Hard Drive
4GB DDR3-1333MHz SDRAM
8X DVD+/-RW Drive
Latitude E6320 $1,525.00
13.3” HD LED Display
Intel Core i3 Processor
250GB Hard Drive
2GB DDR3-1333MHz SDRAM
8X DVD+/-RW Drive
Longwood & Apple
Apple Certified Repair Technician on
staff a the Computer Repair Center
 3 Year Apple Care Warranty
 OS X 10.7 Lion
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The Apple Student Technology Solution
www.longwood.edu/helpdesk/apple
13” Macbook Pro
$1,282.00
15” Macbook Pro
$1,938.00
2.4GHz Intel Dual-core i5
4GB RAM
500GB Hard Drive
3 Year AppleCare Warranty
2.2GHz Intel Quad -core i7
4GB RAM
500GB Hard Drive
3 Year AppleCare Warranty
17” Macbook Pro
$2,718.00
2.4GHz Intel Quad-core i7
8GB RAM
750GB Hard Drive
3 Year AppleCare
Warranty
15” Macbook Pro -Graphic
Design & Photography Bundle
Recommendation Specifically for Those Students
$1967.00
2.2GHz Intel Quad -core i7
4GB RAM
500GB Hard Drive
3 Year AppleCare Warranty
Software Purchases
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Longwood students can take advantage of
special pricing on software packages such
as Microsoft Office Professional (PC and
Mac), Adobe Creative Suite, Adobe
Acrobat Pro, etc. via
http://www.campusestore.com
INFORMATION SECURITY
What is Acceptable Use?
Taking responsibility
 Respecting others
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– Rights
– Privacy
Protecting Yourself
 Reporting misuse
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Acceptable Use
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You are responsible for all activity originating
from your LancerNet ID or from any computer
you register
– Only register network devices that belong to you
– You may not register the following network
devices:
» routers
» hubs
» switches
» wireless access points
Acceptable Use

You must respect intellectual property
rights (e.g., as reflected in licenses and
copyrights):
– uploading and downloading copyrighted works
without the copyright owner's permission is
illegal
– You may be liable for the illegal activity
occurring on your computer
Acceptable Use
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You must respect:
– The rights of others to privacy
– Individuals' rights to be free of intimidation,
harassment and unwarranted annoyance
Acceptable Use
Protect yourself on social media sites
 Protect yourself from phishing scams
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– IITS will never ask you for your password
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Protecting your computing device:
– For PC users:
http://www.longwood.edu/infosec/protect_pc.htm
– For Mac users:
http://www.longwood.edu/infosec/protect_mac.htm
– For Handheld users:
http://www.longwood.edu/infosec/protect_handheld.htm
“Un”acceptable Use
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Reporting Misuse
– abuse@longwood.edu
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Reported Misuse
– Referred to the Office of Student Conduct &
Integrity for disciplinary action
– Network access may be suspended or permanently
revoked
Contact us for further information:
(434) 395-HELP
Frank Moore – Vice President/Chief Information
Officer
moorefx@longwood.edu
Kim Redford – Director, User Support Services
redfordkc@longwood.edu
This presentation is available on the Longwood Web site
at:
http://www.longwood.edu/helpdesk/orientation_ppt.htm