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Resume: Patrick Cannon
SUMMARY
Seasoned Project and Program Management consultant with strong international expertise in IT, Business, Tendering, Contract & Bid
Management, Business Process Mapping / Re-engineering, Operations. Experience within many business sectors, including Telecoms,
Networking, Oil & Gas, Government, Banking, Internet, Utilities, Retail, Airport Services and Call Centres. Implementation of PMOs for
many projects. Management Information Systems, CRM & ERP Solutions, UAT & System Testing, Retail / Office Automation, Helpdesks
& Call Centre projects, Customer Mergers & Migrations, Rollouts, Outsourcing, Relocation projects, System, Platform / Package
evaluation & selection and Solution Development. Experienced with Prince, PMI (PMBOK/PgMBOK), ITIL, ITSM & ISO 20k.
AREAS OF EXPERTISE
Project & Program
Management
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Delivery
Work planning
Critical path management
Reporting
Cross Functional Activities
Contract, Proposal & Bid
Reviews, Negotiation &
Management
IT, Engineering &
Solutions
 Data Centres, New Builds &
Offices
 Collaboration
 Tendering for Services &
Solutions
 Software Evaluation &
Development
Integration & Processes
 Mergers & Migrations
 Process mapping
 Stakeholder identification
and management
 BPM, BPR & BPO
Cross Industry Standards
 ITIL & ITSM
 BS &ISO
 Methodologies
Infrastructure & Networks
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Wired & Fibre
Wireless
Satellite
Telecoms & Cellular
Email: patrick@pcannon.net
SELECTED RELEVANT EXPERIENCE (
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As Project Manager on multiple occasions has created and managed highly complex plans, Issue Logs
and Risk Registers using many tools including MSP, Primavera, PMW and Excel.
As Program Manager has worked on both the IT and Business sides, ensuring that requirements are
correctly interpreted across the functional groups. Have created and managed PMOs on numerous
occasions.
Accustomed to designing and creating periodical reports to senior board level, including Metrics, KPIs,
Balanced Score Cards and Dashboards to display statistical information.
As Project Manager has run national and international Hardware & Software Roll Outs for Texaco,
Symbol Technologies and Lufthansa.
Creation & delivery of presentations to all levels from Engineer to board, internal & 3 rd parties
Local, national & international tendering, contract negotiation and management for services, HW/SW &
storage. RFP Creation and tendering reviews, including SLA evaluation.
As an IT and Business Consultant has performed many package and solution evaluations, including
recently working in Angola for a global Oil & Gas company evaluating the benefits of implementing an
Enterprise Portfolio Management solution.
Commercial awareness, Bid & Proposal activities on customer and vendor side in multiple sectors &
companies, including SLA/PKI and post acceptance Contract Management.
Managed the ‘Carve Out’ of all brewing elements within Femsa’s (Coca Cola) SAP solution for Heineken
in Brazil. Implementation of new data centre to house servers, cooling of equipment, backup power
(generators & UPS). Creation of new Active Directory, PMO and Standardised Methodology, New Office
IT and Infrastructure implementation.
Has managed software, CRM & ERP development projects for Cellnet (O2), Texaco, Ventura and other
companies, including Oracle, Siebel, PDI & localisation projects, interfacing with legacy solutions, Off the
Shelf configurable solutions and totally bespoke developments. Mobile Apps for Mobile Workforce
(Windows CE, Android & iOS)
Program managed the migration of 150,000 live cellular accounts from SCS (Securicor) to Cellnet (three
locations). Management of technical Data aspect and Business Continuity elements.
Definition, design and mapping of business processes for the entire IT organization for Heineken Brazil,
has also performed these tasks at many other clients over the past 20 years.
Throughout career has been responsible for creating Project Initiation documentation, defining Steering
Groups and working closely with project stakeholders to ensure the successful delivery of the projects.
Design, creation of ITIL/ITSM documentation for Ministry of Interior NIC in Riyadh.
Has worked with and implemented various different BS/ISO standards, including 9k/20k/27k/1/2(17799).
Production of Policy documentation adhering to ISO Standards.
Accustomed to working with many different PM Methodologies, including Waterfall, TADAMS, PRINCE,
PMBOK, SDLC, LCM and CPDEP.
Has managed projects for over 20 years, at Nortel managed rollout of SDH Networks with 1500 drops
across the Benelux region, including storage, backup power and Secondary comms.
Has implemented many Network Infrastructure solutions, Hands-On and as PM, including Wan, LAN,
MAN, SAN, WIFI, Sat, COAX, CAT5/6 and Fibre technologies. Network Operations Centres and Data
Centres Implementations and Bandwidth Management.
Multiple implementations of Telecoms solutions, including Fixed Wire, PSTN and Cellular.
Website: www.pcannon.net
Tel: +63-906-266-5776 or +63- 939-962-1190
Resume: Patrick Cannon
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PROFESSIONAL ACCOMPLISHMENTS
INDEPENDENT CONSULTANT
1997 - present
Various IT & Business Consulting engagements and Project / Program Management for various companies. Selected projects include:
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Business Ventures/Owner/Partners – Various (Philippines) – Mar 2015 to Current
Various business ventures in Negros Occidental region of the Phillipines.
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Data Manager / IT Project Manager – Ashghal/Amey (Contract) (Qatar) – Jan 2014 to Mar 2015
Working with the government department for public works as Data Manager for a major GIS implementation. Working on various projects including the surveying of the
whole of Qatar’s road network and asset management. Data Manager for implementation of IBM Maximo Enterprise Asset Management solution. Project governance and
mentoring of local resources.
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Business Project Manager – Telenor/Digi (Malaysia) – Sept 2013 to Nov 2013
Managing the Digi Business Unit Project as part of a larger Central Managed Shared Services Program being carried out by Telinor in the Asia region. Chairing meetings,
Planning, Reporting, Process creation, Ensuring SLAs were in line with contractual agreements. Working as the conduit between the BU and the Central Development
team.
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IT & Business Consultant / ITIL/ITSM - T E Data (Egypt) – May 2013 to July 2013
Assignment to assess quality and accuracy or ITSM Assessment for major ISP in Cairo. Interviewing of senior resources, documentation of findings and presentation to the
board. Design of document and change log solution to link with all resources via PMO Sharepoint solution.
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Business Consultant / Project Management Expert – EPM - ALNG (Angola) – Sept 2012 to Dec 2012
Project Management Consultant working in Luanda, Angola assessing the implementation, creating high level design documentation for an Enterprise Project/Portfolio
Management solution. Documentation of current PM resource capabilities and creation of knowledge transfer plan. Evaluation of existing PMO and capabilities.
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Business Consultant / Project Management Expert – AEC (with PM Partners) P3MO (Saudi Arabia) – Apr 2012 to Aug 2012
Worked as a Project Management Consultant assessing, designing & implementing P3M techniques and standards into leading Saudi company in the Military Sector.
Design of PMO activities. KPIs & BSCs. Recommendations for the alignment of solutions, including Oracle ERP, MSP & Primavera. Documentation & design of new
Portfolio, Program & Project management methodology based on PMBOK & PRINCE2 standards Plus in house Lifecycle Management Methodology.
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IT Consultant / Project Manager – MICT SME / ISO 20k & 27k (Riyadh) – Nov 2011 to Apr 2012
Subject Matter Expert for the Ministry of Interior in the KSA. Implementing ITSM & ITIL Standards across throughout the organisation. Planning and Implementation is ISO
20000/27000 to attain accreditation. Design & development of policies & Procedures in the IT environment. Working in multi-cultural secure environment.
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Interim Head of IT – Business Processes & Technology Heineken Cerveja (Brazil) – Apr 2010 to Apr 2011
As Interim Head of IT (BP&T) for a Multi-National Brewer, with total responsibility for the whole of the country’s IT requirements, operating at board level, setting up the
new IT department, recruiting staff & assessing training requirements. Telephony, IP Networking ( Fixed WIFI & Sat) , Network Operations and Data Centre management
(including Power/UPS/Fallback). Working with multiple ERP solution. Business Continuity & Disaster Recovery Planning at all levels of the business. New Data Centre &
Office IT & Infrastructure design & build. Implementation of backup power, UPS, Air-Con and secondary/tertiary comms.. Tender reviews, Contract negotiation, SLAs/KPIs
& management. Implementation of Standardised Project Management Methodology and creation of PMO and all processes.
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PCNetLogic - Founder / Director IT Services Company (UK - Perm) - Mar 2002 to Mar 2010
Creation of One-Stop-Shop IT Supply, Service & Support Business, providing Hardware, Software, IP Networking, Satellite, VOIP & Cellular Comms, Bandwidth
Management, Power & UPS/Generator Fallback Solutions, Internet/Email, Server, Backup & On-Site / Remote Support solutions for 100+ SMEs. Strategy, Continuity,
Fall-Back & Disaster Recovery Consultancy. Preparation of Bids & Contract Management, tender reviews for inbound services.
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Energis Ltd. Senior Programme Manager – Voice, LAN, WAN, VPNs (UK - Perm) – Apr 2001 to Mar 2002
Responsible for all elements of Programme Management in Telecommunications & Network environments. Working in both Pre-Sale and Live Programs to deliver Voice,
Data & Virtual Private Networks across the UK, management and improvements of NOCs.
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Nortel Networks -Versatel, Senior Programme Manager SDH Network (NL) – Nov 2000 to Mar 2001
Responsible for teams in both The Netherlands and Belgium deploying SDH hardware to connect to the fibre optic rings. Management of budget up 45 million NLG.
Reporting to the Project Director and senior management. PMO setup. Outsourcing & Bid Management. Project & regulatory audits. Pre-build and
deployment/implementation of Network Operations Solution. Contract Management.
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Ventura/Woolwich Programme Manager – E-Business/E-Banking/Call Centre (UK) – Apr 2000 to Nov 2000
Responsible for the delivery of all Ventura related aspects of the Open Plan Banking Programme, which delivered ERP, WAP, DTV, E-Business and Overflow Telephony
functionality - IVR into the Ventura Open Plan Unit in the Dearne Valley.
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SITA/Lufthansa Contracts Negotiator / Spare Parts Manager (Germany) - Aug 1999 to Apr 2000
Negotiation of global maintenance contracts and SLA’s for Lufthansa’s CAMPUS Project (Airport Check-in Systems - Siebel) with parties in 350 locations worldwide.
Development and implementation of global spare parts policies, hardware recovery planning (P3), business processes and procedures, including; work flows, call-off, logistics,
shipping, warehousing, tracking, asset management. Working in an international arena with a multi-national team. Reporting to the Operations and Project Directors. Assessing
and auditing suppliers to ensure compliance with regulatory standards.
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Ventura/Amerada Overall Programme Manager Dev/Migration/HR/Call Centre (UK) – Oct 1998 to Jul 1999
Overall Programme Manager for the migration of Amerada Hess Gas Limited’s 350,000 Gas customer accounts from Lombard Tricity Finance to Ventura’s Utilities Division
(Financial and Customer Services Provider). Responsible for managing circa. 135 technical and operational resources, divided into 5 key strands, CRM Technical
Development (Oracle), Call Centre - (BPR - Business Process Development, IVR & CTI), Training & Recruitment, System and User Testing and Data Migration. Setup &
management of PMO, (design, governance & management). Migration to of all servers to new Data Centre. Reporting directly to the Ventura and AHGL boards.
Management of all the technical and operational aspects of the project. Change Control, Risk Management, Contractual and Service Level (SLA) negotiation. Business
Continuity & Disaster Recovery Planning, Team Building/Recruitment and Contingency Planning.
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Cellnet/Ventura Project Manager /Business Implementation Manager (UK) – Feb 1998 to Oct 1998
Management of all Ventura business related issues on the Symphony Project, which implemented the new OFTEL requirements into the Cellnet Customer Care
environment. Including 4 Digit National Destination Codes, Mobile Number Portability, and Millennium Capability. Development of Disaster Recovery and Contingency
plans. Reporting directly to the Cellnet Project Board and the Ventura Board. Change Control, Risk Management, Plan Management and Team Building/Recruitment.
Support Centre/Call Centre Process Development for IVR & CTI Solutions.
Email: patrick@pcannon.net
Website: www.pcannon.net
Tel: +63-906-266-5776 or +63- 939-962-1190
Resume: Patrick Cannon
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PREVIOUS ROLES
Cellnet/Ventura/Securicor
Merger/Migration Project Manager (UK)
1997 - 1998
ASDA
Project Manager / User Acceptance Test Manager (UK)
1997 - 1997
MDIS
Programme Manager – Public Sector Implementations (UK - Perm)
1996 - 1997
SYMBOL TECHNOLOGIES
Senior Support Engineer/ Dev/Imp Project Manager (UK/EU - Perm)
1994 - 1996
Overall Project Manager for the migration of Securicor’s mobile phone business to Ventura, (Cellnet Customer Services Provider). Responsible for
managing all of the technical and operational aspects of the project. Setup & management of PMO, development of reporting structure & process.
Negotiating and reporting on a four company project (Cellnet, BT Mobile SCS and Ventura). Providing a seamless as possible transfer of ownership to the
customer base of 100,000+. Change Control, Testing, Risk, Disaster Recovery, Team Building/Recruitment and Contingency Planning. Operating to
BS/ISO standards & compliance with regulatory standards laid down by OFTEL.
Managed the User Acceptance Testing phase of Retail Automation and Management Information Systems Projects (SAP).
Managed multiple projects in the Public Sector for Health Authorities and the Police. Project recovery and risk management. Change Control, Risk
Management and Plan Management. Commercial awareness, ensuring that Contractual Obligations, SLAs & KPIs are adhered to.
Managed multiple projects in the Private Sector for major retailers, covering retail and office automation, RF & Batch. All aspects of project management
from concept through development, to implementation. Preparation on tendering documents with Sales Managers. Worked to BSI/ISO standards using
various project tools and methodologies. Change Management, Project Recovery and Risk Management. Pilot system development and management.
TEXACO Ltd
Co-ordinator Retail Automation (UK - Perm)
1989 - 1994
Managed design, development and implementation of retail automation systems into the forecourt and central office environments. Project management of
all phases from concept to implementation. Networking with Token Ring, Modem & Multiplexor technologies. Pilot system development and management.
Preparation of RFPs, Tender Reviews, Contract Management, SLA Management & Negotiation of major purchase & service contracts. Strategic, Business
Model, Continuity & Disaster Recovery Development, Planning & Implementation.
EDUCATION
School - Wargrave Piggott Senior School, Berkshire
CSE’s English / Maths / French / Science (2) / Economics / Art
PROFESIONAL QUALIFICATIONS
RF Host Connectivity (Symbol)
Negotiating Skills (Texaco)
PMI Member
BASIE Training Manager Level 1 – Pass
Netg Foundation Prince 2 & ITIL/ITSM
Laser Scanning & Portable Data Terminal Induction (Symbol)
Project Management (Numerous courses 1992-2002)
Management Foundation (Texaco)
Floor Management Exam - Level 1 (McDonalds)
PMBOK (Project & Program Management Courses)
PERSONAL DETAILS
Nationality:
British (UK/EU Passport Holder)
Marital Status: Single
Email: patrick@pcannon.net
Date of Birth:
20 August 1963
Driving Licence: Full
Website: www.pcannon.net
Tel: +63-906-266-5776 or +63- 939-962-1190