Planned Programmes 2015
WHO ARE WE?
IMPACT training and learning center is delivering high end training
initiatives in Bahrain. We are also involved in providing consultancy
services to corporate clients in the area of human capacity building.
Our professional team have in-depth experience and expertise in
various areas of training management and development.
Within this brochure, you will find the planned calendar for the year
2015 supplemented by a brief summary of each course.
Level of Training
Industry Training
Month
JAN
Course
Days
Time
Advanced Leadership -ILM
60 hours
5:00 pm – 8:00 pm
Project Management
24 Hours
Organisational Culture
16 hours
8:30 am - 4:30 pm
HR strategy
16 hours
8:30 am - 4:30 pm
4 days
8:30 am - 4:30 pm
First Aid
16 hours
8:30 am - 4:30 pm
Finance for Non Finance (FNF)
16 hours
8:30 am - 4:30 pm
The professional supervisor
16 hours
8:30 am - 4:30 pm
Service Excellence culture (in Hospitality)
16 hours
8:30 am - 4:30 pm
Stress Management
16 hours
8:30 am - 4:30 pm
SMM Social Media Management
16 Hours
8:30 am - 4:30 pm
FEB
MAR
London seminar- Tony Robbins
April
MAY
JUN
8:30 am - 4:30 pm
Month
JUL
Course
Ramadan Team Building
Security -service care
Days
Time
16 hours
8:30 am - 4:30 pm
16 hours
8:30 am - 4:30 pm
AUG
8:30 am - 4:30 pm
Train The Trainer
24 hours
Customer Relationship management
16 hours
8:30 am - 4:30 pm
Hospitality leaders
16 hours
8:30 am - 4:30 pm
Employees Engagement
16 hours
8:30 am - 4:30 pm
First Aid
16 hours
8:30 am - 4:30 pm
Conflict Resolution
16 hours
8:30 am - 4:30 pm
Effective-TNA
16 hours
8:30 am - 4:30 pm
Personality Development
16 hours
8:30 am - 4:30 pm
Emotional Intelligence
16 hours
8:30 am - 4:30 pm
SEP
OCT
NOV
DEC
leadership and Management-ILM
INTRODUCTION
Understanding your role as a manager and as a leader is the first step
towards effective team and people management.
WHO SHOULD ATTEND?
Managers
Supervisors
Team leaders
Trainers
Tutors
Staff who will be promoted to higher level
COURSE OBJECTIVES
Leadership and Management aims to give practicing or potential first line
managers the widest choice for their formal development in this role. The
Course does this by developing a very wide range of basic management
skills and assisting participants in gaining the comprehensive knowledge
required by a first line manager. This Course builds on the Level 3 in First
Line Management, though is more suited to the practicing manager, due
to the more challenging demands of the program
Project Management
INTRODUCTION
This course provides an overview and introduction to the discipline
of project management, coupled with an examination of the
techniques that project managers use to complete their projects on
schedule, within budgeted cost, and according to specified scope.
WHO SHOULD ATTEND?
All level of employees
COURSE OBJECTIVES
What is meant by a project?
What steps must be taken to complete projects on time and
on budget.
How to sell ideas and make presentations.
Simple techniques and tools for planning and tracking your
project.
Methods for keeping their team focused and motivated
Organisational Culture
INTRODUCTION
organizational culture has traditionally been seen as an avenue for
equipping business leaders with the tools needed to enable effective
performance through the creation and management of an appropriate
culture.
WHO SHOULD ATTEND?
Managers
Supervisors
Team leaders
Trainers
Tutors
Staff who will be promoted to higher level
COURSE OBJECTIVES
Understand the relationship between culture and the organization.
Understand the key characteristics of organizational culture.
Identify different images of organizations and how these relate to different
organizational forms.
Isolate where your organization sits within the cultural web
Appreciate structural perspectives on organizational culture
Understand the excellent organization and how to compare and shape
organizational culture
HR strategy
INTRODUCTION
Strategic human resource management (strategic HRM, or SHRM) regarded as an
approach to the management of human resources that provides a strategic framework
to support long-term business goals and outcomes. The approach is concerned with
longer-term people issues and macro-concerns about structure, quality, culture, values,
commitment and matching resources to future need.
WHO SHOULD ATTEND?
Managers
Supervisors
Team leaders
Trainers
Tutors
Staff who will be promoted to higher level
COURSE OBJECTIVES
Identify the nature and theoretical underpinnings of SHRM
Develop a knowledge of competing theoretical models of SHRM
Develop an understanding of the theoretical perspectives in organisational strategy and
strategic management theory;
Understand the relationship between theories of strategic and strategic management, and
models of strategic HRM
Understand the role of formal HRM under SHRM
Evaluate the connections between SHRM and strategic planning processes.
Analyse emerging strategic challenges in HRM in an increasingly dynamic and complex
business environment.
Demonstrate how HRM contributes to the competitive advantage of the firms
Explain the process of SHRM
Understand the implications of HRM for different organisational strategies
Analyse the strategic planning and implementation considerations associated with key
areas of HRM strategy.
Assess the importance of human resource management in enhancing organisational performance.
London seminar- Tony Robbins
INTRODUCTION
WHO SHOULD ATTEND?
COURSE OBJECTIVES
UNLEASH THE POWER WITHIN is about not waiting any longer. It’s about seizing
the power that is already within you and challenging you to lead a life of your
own design, rather than one that’s been scripted by your environment, society
or anyone else.
functional employees
Supervisors
Managers
AT UNLEASH THE POWER WITHIN you will:
Break through the fears that hold you back (including unconscious fears).
Create momentum in your life to make difficult things become effortless.
Develop powerful new routines that create maximum energy, optimum
health and peak vitality.
First Aid
INTRODUCTION
Emergency First Response training focuses on building confidence in lay rescuers
and increasing their willingness to respond when faced with a medical emergency.
Course participants learn simple to follow steps for emergency care and practice
applying skills in a no stressful learning environment. All courses are supported by
self-study manuals, videos and quick reference cards to enhance learning and allow
you start learning right away.
WHO SHOULD ATTEND?
All Senior and middle level managers who are keen to enhance their personal
and professional competence through developing their EQ/EI
COURSE OBJECTIVES
Understand the definition of 15 different common injuries / ill cases, which
could happen in work places or in day to day activities.
Understand the symptoms of the 15 different common injuries / ill cases
Understand the first aid treatment against the 15 common injuries / ill cases.
Finance for Non Finance (FNF)
INTRODUCTION
This course will enable the participant to contribute to discussions about financial
Performance of their organization or business unit and will give them the confidence
to make decisions based on financial data.
WHO SHOULD ATTEND?
Managers
Team leaders
HR and Project managers
Business owners
COURSE OBJECTIVES
Use and understand financial concepts
Understand income statements, balance sheets, cash flow statements
Interpret financial results using ratios
Understand financial accounts and reports
Manage budgets more effectively
Evaluate investments using capital budgeting techniques
The Professional supervisors
INTRODUCTION
This course looks at the different roles Supervisors are required to play. It emphasises the difference
between being a team member and becoming a team leader and provides guidance on how to make this
transition. The course equips Supervisors with the core skills that they need for success in their roles.
Group discussions, role plays, case studies and facilitator input on common theories and practices engage
participants in how to achieve the best results through the efforts of their team.
WHO SHOULD ATTEND?
Managers
Team leaders
Supervisors
COURSE OBJECTIVES
To clarify the roles and responsibilities of the Supervisor
To provide guidance on making the transition from team member to team
leader
To equip Supervisors with Leadership, Motivation and Team Building skills
To train Supervisors in core skills such as Planning, Communication,
Discipline, Delegation, Problem-Solving and Conflict Management
Service Excellence Culture
INTRODUCTION
Delivering quality service to clients, training the travel industry’s human resource component, the meaning and
importance of quality, value of the customer and service quality, quality management process, its impact on
organizations and the significance of service quality to tourism and hospitality concepts together with the
mechanism of quality management approach to providing service excellence through several advancements in
quality such as benchmarking and total quality managemet
WHO SHOULD ATTEND?
Front line
Team leaders
Securites
COURSE OBJECTIVES
Providing anticipatory service that creates passionate advocates of your brand
Crafting unique, memorable and personal experiences that prevent your
customers from feeling like they are simply another transaction
Developing a written service strategy to ensure consistency and cultivate loyalty
Avoiding embarrassing loss of sales and missed opportunities by ensuring your
employees are not on auto-pilot
Stress Management
INTRODUCTION
Stress is a fact of life, wherever you are and whatever you are doing.
You cannot avoid stress, but you can learn to manage it so it doesn’t
manage you.
WHO SHOULD ATTEND?
All level of employees
COURSE OBJECTIVES
Understand that stress is a positive, unavoidable part of everybody’s life
Recognize the symptoms that tell you when you have chronic stress overload
Identify those situations in your life that cause you the greatest stress
Change the situations and actions that can be changed
Deal better with situations and actions that can’t be changed
Create an action plan for work, home, and play to help reduce and manage
stress
Social Media Management SMM
INTRODUCTION
Social media is not just about dealing with what people say about you online though, it’s about
communicating with your customers and future customers, it’s about building a community, being
part of other communities; it’s about educating people, listening to them, and letting them know all
about you, your company, the people that work for you, your products, your services, your business
philosophy, your integrity and your organizational culture.
WHO SHOULD ATTEND?
COURSE OBJECTIVES
Marketing staff
Sales
Frontline
Customer service
client relationship staff
All levels of employees
For many organizations, social media has become a primary channel to
engage, listen to, and communicate with a variety of stakeholders - from
customers to employees to suppliers and competitors. Twitter, Facebook,
LinkedIn, Instagram, Pinterest, Tumblr, and other social media platforms
have changed the rules of engagement.
Building better team
INTRODUCTION
Employee engagement can be broadly defined as employees consistently
acting in the best interests of the organization. Linked to critical outcomes
including absenteeism, turnover, customer satisfaction, operational
performance, and financial performance, employee engagement is a vital
driver of an organization’s bottom-line performance.
WHO SHOULD ATTEND?
Supervisors or team managers who plan to maximise employee engagement
and create sustainable improvements in personal, team and organisational
effectiveness.
All level of employees
COURSE OBJECTIVES
Able to define employer engagements and recognise the benefits
Identify the factors that influence employer engagement and employer
disengagement
Identify and address the gaps in employer engagement in their teams and
departments
Apply tools to measure the current level of individual and team engagement
Understand ‘enable’ or ‘disabler’ of employer engagement
Apply skills and knowledge to create an environment of sustainable
employer engagement
Security -Service care
INTRODUCTION
WHO SHOULD ATTEND?
COURSE OBJECTIVES
Securities employees are very important part of the origination
service delivery and hance, this course shall help develop
employees in enhancing and enriching their focus also on
developing the service
Securites
All level of employees
Providing anticipatory service that creates passionate advocates of your
brand
Crafting unique, memorable and personal experiences that prevent your
customers from feeling like they are simply another transaction
Developing a written service strategy to ensure consistency and cultivate
loyalty
Avoiding embarrassing loss of sales and missed opportunities by ensuring
your employees are not on auto-pilot
Train The Trainer
INTRODUCTION
Traditional approaches to training are often not as effective as we might like
them to be. In fact, one study indicated that most people lose 90 percent
of what they have been taught after just 90 days. Train-the-Trainer teaches
trainers just how to create effective learning environments, by using a
completely different approach to training.
WHO SHOULD ATTEND?
Managers
Supervisors
Team leaders
Trainers
Tutors
Staff who will be promoted to higher level
COURSE OBJECTIVES
Explore the concept of being genuine
Discuss key communication skills
Learn the essentials of presentation skills
Explore the concept of being humble
Discover ways to nurture a readiness to learn in your participants
Explore the principles of adult learning
Discuss the learning cycle
Customer Relationship Management
INTRODUCTION
Customer Relationship Management (CRM) encompasses activities and
processes intended to help an organization understand, communicate with,
and service the needs of, customers and prospects.
WHO SHOULD ATTEND?
All level of employees
COURSE OBJECTIVES
Gained an understanding of key concepts, technologies and best practices
of CRM
A view of the organization of business and its integration with CRM.
An understanding of the CRM value proposition for different vertical
markets
Familiarization with different CRM technology solutions (Salesforce.com
and Net Suite)
An understanding of CRM strategies in Sales, Marketing and Customer
Service contexts
An understanding of the impact of social networking on CRM best practices
Developed a CRM Plan for the implementation of a personal CRM strategy.
Hospitality Leaders
INTRODUCTION
Hospitality and Tourism is often described as 'the pleasure industry' or 'the welcome
industry'. It’s an industry where communication is the key feature. It’s also an
international industry and will involve a range of inter-cultural encounters. The
language of this industry is quite clearly English in an international context, but it is
also the language of meeting needs, of providing high levels of service, of
understanding people, of delighting people, of solving problems.
WHO SHOULD ATTEND?
All level of employees
COURSE OBJECTIVES
Identify the different components of the hospitality industry and how they
are interconnected
Recognize the economic impact of the tourism industry
Identify the organization of each hospitality entity
Recognize the significance of financial management, customer service and
employer/employee relationships
Employees Engagement
INTRODUCTION
Employee engagement can be broadly defined as employees consistently
acting in the best interests of the organization. Linked to critical outcomes
including absenteeism, turnover, customer satisfaction, operational
performance, and financial performance, employee engagement is a vital
driver of an organization’s bottom-line performance.
WHO SHOULD ATTEND?
Supervisors or team managers who plan to maximise employee engagement
and create sustainable improvements in personal, team and organisational
effectiveness.
All level of employees
COURSE OBJECTIVES
Able to define employer engagements and recognise the benefits
Identify the factors that influence employer engagement and employer
disengagement
Identify and address the gaps in employer engagement in their teams and
departments
Apply tools to measure the current level of individual and team engagement
Understand ‘enable’ or ‘disabler’ of employer engagement
Apply skills and knowledge to create an environment of sustainable
employer engagement
First Aid
INTRODUCTION
Emergency First Response training focuses on building confidence in lay rescuers
and increasing their willingness to respond when faced with a medical emergency.
Course participants learn simple to follow steps for emergency care and practice
applying skills in a no stressful learning environment. All courses are supported by
self-study manuals, videos and quick reference cards to enhance learning and allow
you start learning right away.
WHO SHOULD ATTEND?
All Senior and middle level managers who are keen to enhance their personal
and professional competence through developing their EQ/EI
COURSE OBJECTIVES
Understand the definition of 15 different common injuries / ill cases, which
could happen in work places or in day to day activities.
Understand the symptoms of the 15 different common injuries / ill cases
Understand the first aid treatment against the 15 common injuries / ill cases.
Conflict Resolution
INTRODUCTION
Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is
inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing good conflict
resolution techniques is very important.
Conflict resolution involves recognising and managing the particular conflict. This is an essential part of building emotional intelligence, and
nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line.
To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and
effectively resolve conflict, while building trust and commitment with clients and colleagues.
This conflict Resolution Training program provides techniques for individuals in an organisation to resolve workplace conflict and build a
common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus
on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will
enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict
WHO SHOULD ATTEND?
COURSE OBJECTIVES
All Staff
Gain a thorough understanding of the sources, causes
and types of conflict
Master all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Learn to apply the conflict resolution process to all
types of conflict
Learn how to break out and use parts of the process to
prevent conflict
Develop communication tools such as agreement
frames and open questions
Master anger and stress management techniques
Effective-TNA
INTRODUCTION
As organisations continue to face global financial difficulties, it brings added pressure on the L&D Profession to ensure that
training is both effective and focused. The focus of an organisation has to be on successfully achieving its objectives. It is
imperative for staff to be trained in the knowledge and skills that are needed in order to reach those goals.
When training misses the mark, more often than not the fault lies right at the beginning – in the way needs were identified in
the first place. Correct training needs analysis helps to address this and enables ffective training plans to be put in place. This
course is designed to help you achieve excellence in this arena by enabling you to identify the gap between current and desired
organisational and individual performance by ensuring that new challenges and opportunities are matched with the right
training.
WHO SHOULD ATTEND?
COURSE OBJECTIVES
All Senior and middle level managers who are keen to enhance their personal
and professional competence through developing their EQ/EI
Recognise the relationship between TNA, Performance Management
and the links to strategy and organisation effectiveness
Understand the application of TNA principles within the context of
your organisation
Be able to analyse with line management the issues they are facing and
develop training interventions that bring solutions
Be able to apply a range of tools, techniques and methodologies facilitating
effective TNA using corporate, group
and individual inputs
Have developed an action plan for implementing TNA strategy for your
organisation
Personality Development
INTRODUCTION
Personality development fundamentally means enhancing ones inner and outer
personal traits to achieve positive results. Throughout this course, the participants
will be able to identify and develop their personalities which will help them in their
personal and professional lives.
WHO SHOULD ATTEND?
All frontline sales & service staff
This course is also great for those working in human resources and wants to
learn more about personalities Supervisors, Managers and Team Leaders
COURSE OBJECTIVES
Describe a winning , pleasing personality and the winning qualities
Explain how self – image affects one’s feelings, attitudes and behaviour
Discover appropriate ways for becoming physically fit so as to stay young and
healthy
Understand the consequences and cause of having win – lose or lose win
attitudes and relationships .Demonstrate effective ways of coping with difficult
people who resemble persecutors in a psychological game
Identify the behavioural manifestations of self discipline
Emotional Intelligence
INTRODUCTION
Emotional Intelligence or EI is the ability to perceive emotions, to access and
generate emotions so as to assist thought, to understand emotions and emotional
knowledge, and to reflectively regulate emotions as to promote emotional and
intellectual growth.
WHO SHOULD ATTEND?
All Senior and middle level managers who are keen to enhance their personal
and professional competence through developing their EQ/EI
COURSE OBJECTIVES
Understand the powerful “Know Yourself, Choose Yourself, Give Yourself” model
and approach to increasing and applying EQ
Strengthen their your own emotional intelligence
Understand and apply the eight EQ competences to enhance our ability to
make good decisions, build relationships, deal with stress, and cope with
change
Customised Courses
WE CAN CUSTOMISE
YOUR NEED
Impact also provides customised programmes that are tailor-made to suit the
specific needs of different organisations.
Samples of other courses that we conduct:
Coaching for Results
Customer Service
Communication Skills
Presentation Skills
Selling Growth
Project Management Techniques
Bahrain Labour Law
Effective Team Building
Effective Team Building
Stress Management
Introduction to Marketing
Problem Solving & Decision Making
Negotiation for Results
Inventory Management
Self Motivation & Positive Thinking
Risk Management
Talent of Merchandising
Leadership Skills for Supervisors
Time Management
Managing Meetings
Work Ethics
Other Programs
Impact also provides Other programmes to fulfil the needs of different
organisations.
Such Programs Include:
Team Building
SMM
Team Building
Training Packages For Small &
Medium Organizations
English Courses For Corporates
Bahrain
Labour
Law
Impact Training Institute
Tel: (+973) 17162121
Fax: (+973) 17162122
PO Box: 75209
Manama, Kingdom of Bahrain
Email: info@impact-bahrain.com
www.impact-bahrain.com