BOWER DIOLAN LASPOÑA JR. Cel. #: +971508595963 E-mail: ma.elenalaspona@yahoo.com City address: Ras Al Khaimah, UAE OBJECTIVE: TO WORK IN ANY JOB THAT WOULD BEST COMMENSURATE MY KNOWLEDGE & SKILLS. PERSONAL PROFILE: Age Height Weight Date of Birth : 41 years old : 5’6 : 95 kgs. : June 10, 1971 Status Sexuality Nationality Place of Birth : Married : Male : Filipino : Cebu, Philippines EDUCATION: UNIVERSITY OF CEBU – CEBU CITY, PHILIPPINES -graduated March 1996 Bachelor of Science in Customs Administration WORK EXPERIENCE: COMPANY- BAJAO CUSTOMS BROKERAGE INC. / AIRFREIGHT 2100 BROKERS, INC./FEDEX PHILS. Mactan Airport, Mactan, Cebu, Philippines POSITION – Operations Supervisor/ Sales and Marketing Associates From 2001 to July 2012 JOB DESCRIPTION: Accomplishes marketing and organization mission by completing related results as need Provides information by collecting, analyzing, and summarizing data and trends Prepare sales report for sales team Handle and Manage customer direct inquiries via phone, emails, or web inquiries Supervise, assist and evaluate operation staff Ensure satisfactory audit results of field operations Conduct & document weekly staff meetings Motivate, promote and direct operations staff to meet goals Maintain open line of communications between staff and senior management Protects organization value by keeping company information confidential. Accounts Reconciliations and updates Invoicing and follow ups status Warehousing supervision Administrative works / Documentations COMPANY- AIRFREIGHT 2100 CUSTOMS BROKERAGE INC. / FEDEX PHILIPPINES POSITION- SUPERVISOR – Importation Clearance From March 1996 to 2001 JOB DESCRIPTION: Monitor manpower assignment per day & Job accomplishment Approved and Checked Cash advances for the processing transactions per day Assist cargo releasing for various clients Facilitate customs bonded warehouse inspections Accommodate clients query / problems relating to cargo urgency releasing Negotiate & solve problems to the Bureau of customs w/ regards to cargo documentation problems Prepares customs bonded warehouse importation entry liquidation Check cargo arrival as per AWB pre alerts Prepares daily monitoring accomplishment report Attend Company corporate meetings Prepares manpower appraisal every year end Supervise personnel in the warehouse area Entertain big bosses from Fedex main office Other supervisory assignments directly given by the superiors ACTIVITIES & ACHIEVEMENTS: 1998 EMPLOYEE OF THE YEAR AWARD – AIRFREIGHT 2100 INC. /FEDEX PHILS. ATTEND 2010 CUSTOMS PROGRAM IMPLEMENTATION TRAINING SKILLS: DRIVING Good in Oral & written communications skills Have been exposed to various cases analysis and corporate strategies, which helped me become a TEAM PLAYER, developed my self confidence and taught me how to handle pressures. I am flexible and comfortable in any environment as well as able to be with any person. Have an ability to adapt quickly to challenges and changing environments. COMPUTER PROFICIENCY: Microsoft word & Microsoft excel Microsoft PowerPoint Internet browsing ERP system CHARACTER REFERENCES: Available upon request.