Simplifying the aftersales
service supply chain
DMS Systems, part of the Centrex Group of
Companies,
simplifies
technology
support,
enabling companies to easily manage their service
supply chain.
Using its Leansource methodology, the Centrex
Group has redesigned every element of the supply
chain from call handling to stock management,
field service, logistics and repair. With over 150
staff, our own UK network of parts locations and
experienced technical workforce, the Group
provides a wide range of maintenance services
across multiple product sets.
Wide range of scalable service offerings
Technologies Covered
Traditionally built on the support of printers,
including the supply of, and refurbishment of
whole units, consumables and parts, DMS has
added to capabilities to include:
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Complete range of printers, including 3D,
laser, inkjet and epos
Complete epos suite of products
Monitors
Keyboards
Consumer electronics
Overview of Services
DMS provides a true independent repair solution
that is geared to help business's implement simple
but effective strategies that are designed to
reduce and control costs, delivering true
value to our clients.
Our different approach challenges the traditional
way that products are serviced, from onsite to
back to base, and our business is determined to do
things differently. Our team is committed to
finding the best possible combination of service
levels and solution to suit each client’s individual
needs. This fresh approach will demonstrate the
true value of the DMS after sales service
proposition.
UK logistics & Field services
Our UK nationwide coverage of field engineers &
technicians, underpinned by our own variable
logistics infrastructure ensures we are able to
supplement innovative repair services with a wide
range of field services to complement the clients
supply chain requirements:
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Timed next and same day collection’s and
deliveries
Installs and fix on site
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100% serial number control
Projects & roll out management
All these services are centrally controlled from our
UK information & call centre using our own end to
end control software system (RDT), and a web
based portal system, ensures you are 100% in
control of the service activity.
This integrated offering allows our customers to
be supported from a single supply chain with
complete control and with real time visibility of all
activity.
About DMS Systems
DMS Systems is an end to end repair specialist
operating for over 20 years within the UK. DMS
offers repair, parts and whole unit printer supply
across all the major OEM`s and have developed
some innovative processes to refresh and re life
all manufacturers fuser and maintenance kits.
Specialist in house engineering competence
means that End of life printers can be fully
supported with the re manufacturer of all key
failing components.
This expertise has enable us to provide the full
support across multiple product sets, with new
technologies being added all the time
For further detail & pricing contact:
admin@dms-systems-ltd.co.uk
National Information and Call Centre (NICC),
Suite 14 Imex Centre,
Wansbeck Business Park
Ashington, Northumberland NE63 8QZ
Tel: 01670 528780
DMS Systems limited
Unit 3 Ivel Road
Shefford
Beds
SG17 5JU
Tel: 01462 857 955