Michael Gutierrez Añonuevo
Saad Bin Zurara St. Madinat Khalifa South Doha Qatar g.m.anonuevo@gmail.com  +974 6633 5392 
Career Profile:
Insightful, with more than 10 years of
experience in IT industry, now I feel very
confident that my skills and abilities
acquired from my education, work, life
experiences would be an asset to the
company.
I
have
excellent
communication skills, able to work
independently with minimal supervision.
Has the ability to train, motivate and
supervise staff, goal minded and with
positive attitude.
License / Certificates:
Microsoft Certified Solution Associate
September 29, 2015
Microsoft Certified Professional
MS Server 2012
MC-ID: 12014826
May 06, 2015
Cisco Certified Network Associate
CSCO12864790
Sept 13, 2015
CompTIA A+ Certified
COMP001020896083
August 5, 2015
Dell Certified System Expert
2822135
February 15, 2013
Education:
Master of Science in Information
Technology (9units)
Batangas State University
Batangas City, Philippines
Bachelor of Science in Computer
Engineering (2011)
University of Batangas
Batangas City, Philippines
Windows Server 2012
Installing & Configuring MS 2012
February 2015
Administering Windows Server 2012
April 2015
SPIS Microsoft IT Academy
Program Member
Riyadh KSA
.
INCD1 & INCD2 (Oct 2015)
SPIS Cisco Academy
Riyadh KSA
Advance Networking w/ Wi-Fi
Technology (2005)
Second Phil’s. International School
Riyadh K.S.A.
Professional Experience
Pannesma Co. Ltd.
P.O. Box 99813, Riyadh 11625 K.S.A
Position Handled : System Administrator / System Engineer
Department
: I.T. Riyadh Air Base / Raytheon Tallas System
Inclusive Date
: October 29, 2013 – November 4, 2015
Project Clients

Riyadh Air Base – Raytheon Tallas System
Duties and Responsibilities
Operations and Support

Responsible for effective provisioning, installation/configuration, operation,
and maintenance of systems hardware and software and related infrastructure
such as Active Directory, HP Storage works, Command View Server, CV
Database Server, Sentry Server, Pelco Security Camera System, Andover
Continuum System – Building Management System, Adit Testdesk Software
and Classroom Management Database.

Repair and recover from hardware or software failures. Coordinate and
communicate with impacted constituencies.

Coordinates hardware and software purchases and prepares
recommendations to the Project manager.

Contribute to and maintain system standards.

Assist network administrator for Installing, configuring and troubleshooting
network devices.
Maintenance

Apply MacAfee antivirus patches.

Maintain and configuration for Workstation, Printers, Scanners and Plotter’s to
meet clients requirements.

Coordinates
hardware
and
software
purchases
and
prepares
recommendations to the Project manager.

Evaluate and test new software provides analysis report to develop and
maintain installation and configuration procedures.

Update Daily, Weekly, Monthly, Semi Annual and Annual Preventive
Maintenance Inspection Report.
Arabic Computer System Ltd.
P.0.Box 3189 Al Khobar 31952 K.S.A
Position Handled : Customer Support Engineer
Department
Inclusive Date
: WSFS - Saudi Aramco Project
: April 23, 2012 – June 16, 2013
Project Clients

Saudi Aramco National Oil Company in Saudi Arabia
Duties and Responsibilities

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Responsible for providing technical support kingdom wide remotely during
hours assigned
Support customer issues in the Microsoft Windows Operating System, MS
Office, Printer Software, SAP, Oracle, E-cabinet, ArcGIS, Primavera, PI
System and all standard operational software.
Provide accurate problem descriptions; with all necessary support
documentation for inter department triage of client issues.
Escalate issues as needed to Application Support Manager.
Work as a team to meet contractual support requirements.
Have good cross department communication and relationships.
Deploy solutions found in the knowledge base and utilize support systems,
tools, and experience to facilitate a customer solution
Participate in objective setting , meetings, performance management, reward
and recognition programs
Respond to request for technical assistance for Saudi ARAMCO Project.
Blackberry Support - Configuration of Aramco mail and corporate portal.
Computer Hardware Eng. (2004)
Second Phil’s. International School
Riyadh K.S.A.
St. Bridget College Batangas
M. H. Del Pilar St. Batangas City
Position Handled : System Administrator
Office Management with Computer
Application (2001)
Cristo Rey Institute for Career Devlp.
Batangas City
Philippines
Department
Inclusive Date
Position Summary
Provide a computer and network environment, with guaranteed reliability,
adequacy, integrity, efficiency and security of all data and facilities. Enforces
and efficient and effective problem management system dedicated to provide
immediate response, services, education and customer satisfaction to clients
as end-users.
Trainings and Workshops:


Media Awareness & Internet Etiquette
Manuela L. Pastor Auditorium
St. Bridget College, Batangas City
August 2011
Continuing Improvement of Faculty
Expertize
St. Bridget College, Batangas City
July 2011

Backup Strategy Training
Touch Solution INC. Office
Greenhills, San Juan, Metro Manila
July 2009

Enhancing Customer Relations and
Troubleshooting Multimedia
Equipment
Centro Escolar University, Manila
May 2009
: College Department / General Services
: June16, 2008 – March 9, 2012
Duties and Responsibilities



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Coordinates
hardware
and
software
purchases
and
prepares
recommendations to the dean and school president.
Responsible for managing and troubleshooting networks, internet and intranet
connectivity, applications, databases, and telecommunications throughout the
department
Maintain network and system security authentication including, application
security; administer secure links, anti-virus, user authentication.
Provide monitoring and primary response and intervention for school
information technology related security incidents and violation.
Responsible for system security planning, developing, and implementing
security policies across multiple platforms; ensures successful implementation
and maintenance of the defined standards Information Security.
Administer company website
Work closely with other team to provide end-user support and issue resolution.
Rigorously create and maintain documentation for all processes and
procedures
Special Projects Handled

Upgrading clone unit into a Branded Desktop

Reconstruct and Layout of SBC Website and Webmail

Network and Security Enhancement

Server deployment with HyperV configuration

Active Directory Deployment / File Server Setup / Web Server Setup

Firewall set-up using Sonicwall Appliance

Managing, Implementing &
Troubleshooting Windows Platform
Second Phil’s. International School
Riyadh K.S.A.
January 2005

Microsoft Windows 2000 Active
Directory
Second Phil’s. International School
Riyadh K.S.A

How to Speak French
Riyadh, Saudi Arabia
January 2003
Good Shepherd School
On the Job Training
Global Bank Batangas
Feb 2001 – March 2001
Position Handled : Technical Consultant
Inclusive Date
: May 10, 2008 to June 15, 2009 (Part Time)

Trainings and Seminars Handled :

Computer and Network Essential for the
Corporate Environment
Lyceum of the Philippines University
Capitol Site Batangas City
February 2010
Technical Proficiencies:
Hardware
Network Routers
Sonicwall NSA240
Linksys RV042(multiple subnets)
Wireless Router and Access Point
Cisco 1700 / 3750
Speed Touch 511 Thomson Modem Router
Dell Powervault 110t
1/8 G2 Autoloader
Office Station Terminal
Network Switches and Hubs
DLink DES-1024D
3COM Switches and Hubs
Edimax Switches
Other Task



Part time college professor.
Institutional Website Committee – Planning and Implementation of Institutional
website.
IT Coordinator – Provides assistance in coordination to top management
between other person involves with regards to it enhancement or issues.
Sta. Rita Batangas City
Duties and Responsibilities

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Determine, define and analyze requirements and the scope of a project
Planning timescales and the resources needed
Clarifying a client's system specifications, understanding their work practices
and the nature of their business
Defining software, hardware and network requirements
Analyzing IT requirements within companies and giving independent and
objective advice on the use of IT
Helping clients with change-management activities
On-site testing, installing and monitoring new systems
Advising and training some users for new system
Being involved in sales and support and, where appropriate, maintaining
contact with client organizations
Identifying potential clients and building and maintaining contacts
Strategic Systems & Information Professionals, Inc.
IT Support Division
Unit 1702 Equitable Bank Tower, 8751 Paseo de Roxas, 1226 Makati City
Position Handled : IT Helpdesk Support II
Inclusive Date
: October 11, 2006 – June 15, 2008
c-net Switches and Hubs
Procurved Networking HP Innovation
Cisco Switch
Project Clients


Servers
HP Proliant DL360 G6
HP Proliant DL380 G5
HP Proliant ML150 G3
IBM xSeries 206
HP Storageworks P2000
Desktop/Workstations
HP / IBM / COMPAQ / DELL / Lenovo
Laptops and Notebooks
Acer
Toshiba
IBM / Lenovo
DELL
HP Compaq
Software
Operating Systems
MS Windows Server 2008, 2003,2000,NT
Windows 8, Windows 7, Windows Vista
Linux/Unix,Ubunto
Mac-OS
Application
MSOffice 2013, 2010
Software Raid Configuration Utility /Hyper V
SAP Gui / E-cabinet
Microsoft Exchange
Microsoft Internet Security and Acceleration
Server 2006 / MS SQL / Visual Studio 2010
AutoCAD, Tekla Structure
Autonest , Spoolgen , MathCAD
Primavera 3, 5 & 6,
Microsoft Visio 2000
Active Directory
Group Policy Object
DNS,FTP,IIS
PC Anywhere
McAfee anti-virus
Symantec NAV version 10
VERITAS version 10
Trend Micro Antivirus
Citrix
Adobe Photoshop CS5
Others
Affiliations:


Philippine Society of Information
Technology Educators
Bukal – Bukluran Para sa Inang
Kalikasan - Batangas City
Career References:
Rolando O. Kho
Business System Analyst III
Saudi Aramco
Dharan, Al Khobar, KSA
Atlantic, Gulf & Pacific Company of Manila, one of the Philippines largest
metal fabrication company.
INCO GORO Nickel Project, an Australian based company currently engages
with AG&P regarding various metal fabrication projects.
Duties and Responsibilities

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Administer daily, weekly and monthly backup for file servers.
Ensure the 27/4 uptime of DNS serve, all Engineering Software and AGP
webmail are up and running.
Respond to request for technical assistance for AG&P Heavy Fabrication Yard
and INCO GORO Nickel Project in person, via phone, electronically
Diagnose and resolve technical network, hardware, and software issues
Provide assistance for the design and installation of IT Infrastructure for the
whole AG&P Fabrication Yard including EEI-GORO office.
Support with direct communication to IT members in Brisbane with regards to
Citrix application problems.
PROJECT DEVELOPMENT AND PARTICIPATION
Stream lines the operation of Technical Support Group for the efficient implementation
and monitoring of project task and activities, and the attainment of committed service
level performance.

Sustain enforcing of the policies, procedures, controls and operating
standards established for the group.

Installing & Administering Engineering Software (AutoCAD, Tekla Structure,
Staad, Spoolgen, Mathcad, AutoNest, Primavera 3&5

Provide some technical suggestions to clients to improve the system and
acquire high technology designs.
HELPDESK AND PROBLEM MANAGEMENT

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In charge in the effective and efficient management of the Problem
Management System
Directs the Helpdesk and Technical Support to respond to service calls with
urgency and resolve user’s problems with in the committed time and service
level.
Provide first-level support to all end-user / client-based hardware, software,
and basic network problems escalated by the technicians.
Ensures that all production equipment and facilities are repaired promptly and
maintained at peak availability.
COMPUTER SYSTEM SECURITY
Responsible for the continuous security and integrity of data, equipment and facilities in
both production and development environments.

Incorporates, implements and maintained security of data, equipment and
facilities in both the production and development environments.

Establishes Server Room, server and end-user’s security policies.

Enforces the setup and conduct recovery procedures and contingency plans
for the production environment.

Implements and maintains daily, monthly, external on-site and off-site data
storage/backup.
Special Projects Handled
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Installation of Internet Cameras to view the entire Fabrication Yard via Internet.
Setup of Active Directory and Group Policy Object environment.
Administer IIS, FTP server, server backup and maintenance.
Setup new HP Server as File Server including NTBackup.
Configuration of new 0048PDL380 with MSA1000 Storage as file server.
Set-up & Configuration of LTO backup using Symantec Backup Software.
Configuration of HPDL360 G5, for PTA system.
Installing and Configuring ProCurve Switches.
Configuration of Linux server and assisting oracle installation.
Nisus Tech Computer Center
Ever Briones
Facility Manager
Raytheon Tallas System
Riyadh Air Base
K.S.A
Ron Collins
Supervisor – Raytheon Tallas System
Riyadh Airbase
K.S.A
134 Rizal Avenue , Batangas City
Position Handled : Network Administrator
Inclusive Date
: February 10, 2006 – October 10, 2006
Duties and Responsibilities



Provide daily routine helpdesk support.
Network Administrator, responsible for entire network security, administration
and configuration of company’s network equipment.
Assuring that the company’s LAN - Routers, Mid switches and printers are
always running and connected.

Personal Data:
Nickname
Birth Date
Age
Civil Status
Height
Weight
Nationality
Religion
Other Contact
:
:
:
:
:
:
:
:
:
Mike / Mhigs
November 26, 1980
34
Married
176 cm
163 lbs
Filipino
Catholic
g_m_anonuevo@yahoo.com



Provided technical assistance to costumer primarily software’s, printers and
file server access problems.
Provide weekly and monthly maintenance of all network switches
Perform monthly IT asset inventory.
Wholly responsible for day-to-day operations, including staff supervision,
purchasing, inventory, budgeting, accounts payable/receivable, customer
service.
HELPDESK SUPPORT



Installs software applications and drivers requested by clients.
Troubleshoot errors/problems in an on-call support.
Repairs computer problems & computer peripherals-related problems, both
hardware & software.
Special Projects Handled


Set up and configuration of NISUS TECH computer center.
Set up and configuration of Nexus Computer shop in Mabini, Batangas.
Saudi Oger Ltd.
P.O.Box 1449 Riyadh 11431, K. S .A
Position Handled : Secretary / Technical Staff
Inclusive Date
: December 9, 2001 – November 21, 2005
Duties and Responsibilities


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Prepares daily manpower report and expat timesheets
Acts as a liaison officer between clerical and managerial positions;
Resolve interpersonal conflicts among workers
Handle work problems and grievances
Maintains computer files of office records and filing of document
OTHER TASK


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Troubleshot printing problems, network failure & other IT related task.
Assist Oracle development group in developing new database system
Make necessary document for the completion in obtaining ISO standardization
of the company.
Sonet Computer Center
Rizal Avenue, Batangas City
Philippines
Position Handled : Computer Technician
Inclusive Date
: April 20, 2001 – November 15, 2001
Duties and Responsibilities


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Installs, configures and upgrades operating systems and software, using
standard business and administrative packages; may modify specific
applications for use home or offices.
Installs, assembles and configures computers, monitors, network infrastructure
and peripherals such as printers, scanners and related hardware.
Troubleshoots problems with computer systems, including troubleshooting
hardware and software.
Assists with the planning, design, research and acquisition of new or upgraded
hardware and software systems; maintains current knowledge of hardware,
software and network technology and recommends modifications as
necessary.