Accreditation Show Cause Report TEMPLATE – DRAFT 12/6/12
Originators: Muriel Parenteau, Dr. Veronica Hunnicutt, Dr. Fred Chavaria
Work Group Leaders: Please complete and submit this template to Gohar Momjian (gmomjian@ccsf.edu) and Grace
Esteban (mesteban@ccsf.edu) via email by Friday, December 7.
Complete a separate template for each Standard/subsection for which you are responsible (see attached
“Assignment Chart of Responsibility”).
1. Full Standard Number (e.g., II.B.3):
II.B.3.d.
2. Full Standard Text:
Please copy and paste the full text of the Standard from the September 2012 ACCJC Manual for Self Evaluation beginning on
page 11, found at:
http://www.accjc.org/wp-content/uploads/2012/09/Manual-for-Institutional-Self-Evaluation_2012.pdf
The institution designs and maintains appropriate programs, practices, and services that support and
enhance student understanding and appreciation of diversity.
3. Descriptive Summary: A primarily descriptive overview of what the institution does in relation to each of the Standards.
City College of San Francisco seeks to build an inclusive community were respect and trust are
common virtues, and where all people are enriched by diversity and multicultural understanding.
Here is a list of the organizations and programs that support and enhance student understanding and
appreciation of diversity.

African American Scholastic programs
http://www.ccsf.edu/NEW/en/student-services/student-counseling/african-americanscholastic-program.html
The mission of the African American Scholastic Programs (AASP) is to provide its students
with appropriate program services while demonstrating sensitivity and appreciation of
different life situations and academic endeavors. AASP promotes student success and goal
attainment through academic, career/vocational and personal counseling.
The programs and services are directed to underrepresented students to assist them in
acquiring a high school diploma, and Associates of Arts/Science degree, transfer to a
baccalaureate institution, obtain career information, grow through cultural enrichment and
become lifelong learners.
These programs were initially designed to assist African American students; however,
because of the richness of the program, AASP now assists a diverse student population.

Asian Pacific American Student Success Program
http://www.ccsf.edu/NEW/en/student-services/student-counseling/asian-pacific-americanstudent-success-program.html
"The mission of APASS is to support Asian and Pacific Islander students in pursuit of
academic success through early intervention and effective support services' promote
individual growth and personal success through a culturally sensitive environment; recognize
cultural diversity within the Asian and Pacific Islander communities; and foster unity within
the college community and beyond."

Associated Students Clubs
http://www.ccsf.edu/NEW/en/student-services/student-activities/icc/recognized-clubs.html
The diverse interests of CCSF students are embraced in the variety of clubs which rally
around everything from academics, art, culture, social causes, sports, hobbies etc. The list
of clubs is extensive and representatives from each club form an Inter Club Council.
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
Bridge to Success
http://sfbridgetosuccess.org/
Bridge to Success is a partnership between the City of San Francisco, San Francisco Unified
School District, City College of San Francisco, San Francisco State University and our
community to double the number of youth who achieve college degrees and credentials.
Bridge to Success links together a number of strong programs and partnerships in San
Francisco that can help students and families along every step of their preschool to postsecondary journey.
Each spring, all high school seniors from San Francisco’s public schools will participate in
FRISCO Day (FRIday = Successful College Opportunities), an opportunity for students to
enroll in college if they haven’t done so already, learn about financial aid and other support
systems, and to build relationships with other students that help them complete the
transition to college. On FRISCO Day, thousands of high school seniors will visit a local
college, many of which will visit CCSF to finalize the steps to enroll them in college.

Disabled Students Programs and Services
http://www.ccsf.edu/NEW/en/student-services/student-counseling/dsps.html
The Disabled Students Programs and Services Department (DSPS) provides educational
disability counseling, learning disability testing and assessment, and hearing screenings as
well as many other services for students with disabilities including sign language
interpretation, real-time captioning, special furniture and adaptive equipment, adaptive
software, testing accommodations, relocation of classes, and alternate media among other
things to students with disabilities. In addition, the department provides a range of classes
both on and off campus which serve the needs of students with disabilities.

Diversity Collaborative
This is a group of students, staff and faculty dedicated to maintaining the uniqueness of the
Diversity Departments. The Diversity Departments are African American Studies, Asian
Studies, Asian American Studies, Disabled Students Programs and Services, Interdisciplinary
Studies, Labor and Community Studies, Latin American/Latino Studies, LGBT Studies,
Philippine Studies and Women's Studies.
Each of these departments serves distinct and significant roles both at the college and as
part of the general mission of the Diversity Collaborative to give voice to the voiceless and
represent a bridge between academia and the movements of the past 50-60 years: the civil
rights struggles and successes of people of color, women, LGBT people, working people,
people with disabilities, youth and the elderly.

Extended Opportunity Programs and Services
http://www.ccsf.edu/NEW/en/student-services/student-counseling/extended-opportunityprograms-and-services.html
EOPS offers academic, career and Personal counseling, educational planning and academic
progress monitoring, peer advising and mentoring, priority registration, outreach and
recruitment, orientation to college, financial aid advising and workshops, California State
University and University of California transfer application fee waivers, and transfer
workshops.
In addition, the program offers instructional support services such as book service program,
tutorial service, and special activities such as the Cooperative Agencies Resources for
Education (CARE) for EOPS students who are single head of household with a dependent(s)
who is under the age of 14 years old and the Pre-trial Diversion and Second Chance
programs.
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
The Gender Diversity Project
http://www.ccsf.edu/NEW/en/educational-programs/school-and-departments/school-ofhealth-and-physical-education/health-education-and-community-healthstudies0/LinkCtr/gender_diversity_project.html
The gender diversity project GDP works in a collaborative partnership with students, staff
and faculty to address rthe unique needs and experiences of transgender and gender variant
students here at CCSF and beyond. The mission of GDP is to Dismantle the stereotypes that
perpetuate fear, discrimination, harassment, and violence.

IDST Diversity Studies
The Interdisciplinary Studies Department (IDST) offers a series of courses exploring specific
forms of social oppression in the United States and social justice interventions. Examples
include addressing Racism, Sexism, Heterosexism, Ableism, Class and Classism, Transphobia,
Ageism and Adultism, and anti-Semitism .

International Student Counseling Department
http://www.ccsf.edu/NEW/en/student-services/student-counseling/iscd.html
The International Student Counseling Department (ISCD) provides comprehensive services
for all credit international students (F-1 visa holders) enrolled at City College of San
Francisco. At ISCD we provide international students with support services directed at
assisting them in achieving their academic and personal goals in the U.S. We provide
counseling services for academic matters, personal concerns, visa and immigration issues,
career development, cultural adjustment, and more. We participate in an all-day orientation
program for new international students directed at helping students get started with their
educational program at the College, learn about campus resources, select classes and make
decisions and plans. Additionally, we also provide a variety of workshops and programs on
topics of interest to the international student community.

Family Resource Center - Dr. Betty Shavazz
http://www.ccsf.edu/NEW/en/student-services/student-activities/frc.html
The Dr. Betty Shabazz Family Resource Center empowers students with children through
information, resources, and support and builds a stronger student-parent community on
campus. The student-run center provides the following services: supervised children’s
activities, use of FRC computers, job referrals, information about CalWORKs, peer mentoring,
and support groups.

Latino Services Network
http://www.ccsf.edu/NEW/en/student-services/student-counseling/latino-latina-servicesnetwork.html
LSN is a network of programs, services and individuals dedicated to the success of Latinos at
City College of San Francisco. We offer a number of comprehensive services including
promotion of cultural events, tutorial services, orientations in Spanish and a computer lab

Multicultural Infusion Program
The Multicultural Infusion Project (MIP) is a professional development program that provides
faculty with training and support to transform their practice with students so that it is
increasingly informed by multicultural pedagogy and improves the achievement and learning
of underrepresented students. MIP supports the expansion of strategies which seek to meet
the needs of CCSF's diverse student population and increase equity throughout the College.
Workshops, speakers, Flex Day trainings and other events are held regularly on the Ocean
campus, both specifically for MIP faculty and for the college at large. Annually we bring guest
speakers and facilitators to campus for campus wide events, regularly serving over 200
students, faculty, administrators and staff at each event.
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
Multicultural Resource Center
The MCRC mission is to facilitate community – building amongst all marginalized peoples to
achieve collective liberation. The MCRC hopes to create connections with community
organizations in order to teach students to be innovative socially –conscious leaders who can
empower our communities while succeeding academically.

Professional Development
CCSF Human Resources provides workshops for faculty and staff, focusing on diversity issues
during FLEX day activities throughout the year.

Project Survive
http://www.ccsf.edu/NEW/en/educational-programs/school-and-departments/school-ofbehavioral-and-social-sciences/project-survive.html
Project SURVIVE is a peer education program of the Women's Studies department at City
College of San Francisco which trains students to make classrooms presentations on
promoting healthy relationships. Peer educators, both women and men, suggest resources
and information to help students build intimate relationships based on respect and trust.
They also offer students strategies for identifying, avoiding, and leaving abusive
relationships.

The Puente Program
http://www.ccsf.edu/NEW/en/student-services/studentcounseling/WelcomePage_1/newpage_2/puente.html
The Puente Program was designed to increase the number Latino students who enroll in
four-year colleges and universities, earn college degrees and return to the community as
mentors and leaders to future generations. Puente is open to all students. The Puente
program model consists of three interrelated components: writing, counseling and
mentoring. This approach provides a focused, sustained, and engaging learning environment
for students. The Puente Program at City College of San Francisco has been recognized as
#1 in California for a 62% UC transfer rate.

Queer Resource Center
http://www.ccsf.edu/NEW/en/student-services/student-activities/qrc.html
The Queer Resource Center seeks to empower the lives of LGBTQQI (lesbian, gay, bisexual,
transgender, queer, questioning, intersex) students at CCSF by uniting the diverse individuals
in the community across gender, race, age, and economic standing, religion, and ability
differences. It provides access to a support system of peers and allies and strengthens the
LGBTQQI community at CCSF. In addition, the QRC acts as a center of education for and
about the queer community through peer-led teachings, workshops, and other such events.
The Queer Resource Center is a safe space for queer and transgender students and all,
welcoming the opportunity to outreach to its community.
The intention of The Queer Resource Center (QRC) is to provide a safe, open, and
confidential atmosphere where lesbian, gay, bisexual, transgender and questioning students
and their allies can gather openly and discuss relevant issues. The Queer Resource provides
opportunity to create community, get vital health literature and information, and help with
academic planning, LGBT scholarship prospects and educational goals. The QRC as a CCSF
Resource extends its services to the CCSF Community.

Re-Entry to Education Program
REP seeks to ease the transitions for the re-entry student’s return to school. The program
provides the following services to professional counseling for personal, crisis, academic and
vocational concerns. Information on transfer to four-year institutions. Parenting/Childcare
study skills, job trainings and career opportunities. Referrals to campus and community
resources are available.
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
(Office of) Student Affairs DiverCITY festival and program
http://www.ccsf.edu/NEW/en/student-services/StudentAffairs.html
The Office of Student Affairs celebrates the increasing diversity of the City College
Community by offering a DiverCITY Festival and Program. Students are encouraged to enjoy
and admire the cultural and ethnic richness of other students attending the college. The
mission of the DiverCITY festival is to enable diverse learners to develop the awareness,
knowledge, and skills to interact, understand, and collaborate with each other in an
increasingly interconnected and interdependent world.

Tri-Lingual/Bi-Cultural Counseling Services
The New Student Counseling Department offers Counseling Services in Spanish, Chinese and
Vietnamese at Chinatown, Downtown, Civic Center, Mission, and ocean and JAD campuses.
These services vary from campus to campus given bilingual counselors schedules at the
various campuses. We also offer orientations in Chinese at Chinatown and Ocean and
Bilingual Spanish orientation information in Spanish when needed and available at Civic
Center, Mission and Ocean.

TULAY – Filipino American Student success program
The TULAY program is a learning community with a Filipino-American experience and student
success theme. TULAY provides counseling and mentoring services and offers linked courses
in English Math college success and Philippine Studies

Veterans Educational Transition and Services & Center
http://www.ccsf.edu/NEW/en/student-services/veterans-affairs.html
The mission of the City College of San Francisco Veterans Services Office is to serve veteran
students with the highest level of support and dedication in order to enhance the successful
transition from military life into a chosen field or career through education. Some of the
services offered to our student veterans includes; academic counselors, certifying officials,
VA psychologists, educational and career planning, referrals to local programs for more
assistance, and help to obtain educational benefits under the Montgomery GI Bill.
The Veterans Services Office, in collaboration with the Veterans Resource Center and the
Veteran's Alliance Student Club, provides a comprehensive array of services and
opportunities for veteran students to build their own community at CCSF and in the greater
Bay Area.

VIDA Voices of Immigrants Demonstrating Achievement Resource Center
http://www.ccsf.edu/NEW/en/educational-programs/class-schedule/ab540.html
A resource center that raises awareness among the CCSF community about the struggles and
needs of undocumented students. They provide information on State and Federal legislation
pertaining to undocumented youth. VIDA focuses on creating a safe environment by
providing peer mentoring, workshops and counseling.

Women’s Resource Center
http://www.ccsf.edu/NEW/en/student-services/student-activities/wrc.html
The WRC is a safe place that provides information to women about resources available to
them both on and off campus. The Center houses a lending library of nearly 1,000 books by
and about women. It sponsors campus-wide events and hosts various support groups. The
Center is run by students who work closely with a faculty advisor from the Women’s Studies
department.
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4. Self Evaluation: Based on the descriptive summary, the institution should analyze and systematically evaluate its
performance against the Eligibility Requirements, Accreditation Standards, Commission policies and its institutional mission.
This analysis should result in actionable conclusions about institutional effectiveness and educational quality and decisions
for improvement. The basic questions to explore are whether or not, and to what degree, institutional evidence
demonstrates that the institution meets the Standards and how the institution has reached this conclusion. The Commission
expects current and sustained compliance with the Standards, focusing on accomplishments and outcomes that have been
achieved and not just structures or processes used.








Challenge: Information about courses, groups, issues and events regarding diversity does
not reach the College Community in a systematic way.
The College would like to develop a mechanism to disseminate student services information
to students at the Ocean Campus and Centers. (Student focus group)
Challenge: The lack of coordination among diversity related groups and programs may be
hindering student success and is most likely not cost effective.
The College would like to designate a staff person or administrator to bring together all
involved parties for the sole purpose of establishing better coordination and collaboration
among the groups/programs, which will result in the elimination of duplicative services and
greater cost savings. (Student Services focus group)
Challenge: The proposed plan to group all diversity departments under one chair would
then remove the resources necessary for each department to remain sustainable into the
future.
A majority of the City College student body are people of color. The diversity departments
(African American Studies, Asian Studies, Asian American Studies, Disabled Students
Programs and Services, Interdisciplinary Studies, Labor and Community Studies, Latin
American/Latino Studies, LGBT Studies, Philippine Studies and Women's Studies) need to
each have a department chair so that they can continue to give a voice to those who have
been historically silenced. (Diversity Collaborative Statement)
Challenge: Administration needs to include diversity events within its regular events
calendar to the College Community.
The administrator in charge of publicity at the College and/or the Office of Student Affairs
administrator through that unit’s events calendar needs to publicize diversity events to all
members of the College Community. (Student focus group)
Challenge: The District does not have a computerized system to coordinate the
scheduling of rooms and events.
The IT department, in partnership with other units, needs to work on making technological
improvements to resolve event and room scheduling issues at the College. (Student Services
Focus group)
Challenge: LGBTQ students who are veterans, have expressed concerns regarding
apparent homophobia among some people in the Veterans Center.
All students should feel welcome in the Vets Center, including LGBTQ veterans. The
individual in charge of the Center needs to devote special attention to LGBTQ Vets.
Challenge: The Human Resources department needs to increase its efforts to recruit and
hire qualified individuals who reflect the diversity of City College.
The College should re-visit discussions about increasing the representation of diverse
individuals in faculty, staff, and administrative hiring.
Challenge: City College lacks a full-time Public Information Officer whose office would be
charged with including diversity with its multi-media marketing campaigns.
The College needs to hire a Public Information Officer to promote diversity and other
College programs and activities. The Public Information Office should include diverse
populations in the College’s major marketing and update campaigns. (Student Services focus
group)
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5. Actionable Improvement Plans: Continuous quality improvement is a hallmark of institutional effectiveness. As an
institution evaluates its programs and services with reference to each Standard, it identifies areas in need of change. The
Commission expects the institution to identify goals related to the areas that require change and decide on the action
required to meet these goals. The institution should include the required actions in improvement plans. It may not be
possible for the institution to have improvement plans fully developed at the time of submission of the Institutional Self
Evaluation Report. The Commission expects these actionable improvement plans to be integrated into the institution’s
continuous evaluation and planning processes.
Please provide a narrative summary of the goals and associated actions in the text box below:



Working through the Human Resources office, the College will annually evaluate its goals on
promoting diversity as a value of the City College community.
Diversity-related issues and updates should be a part of regular college communications,
and/or individuals and groups involved in diversity events need to publish a newsletter that
is received by the entire College community.
Various diversity groups/representatives should coordinate their efforts and schedule joint
activities for the College either on Flex Day or throughout the academic year.
Associated Actions
 Schedule a meeting of the diversity-involved units.
 Work with the publicity person(s) at the College to share diversity information with all
segments of the College community.
 Work with Human Resources to determine the status on diversity hires and to work toward
increasing these numbers at the College.
Please complete the table below to summarize the goals and actions described above as concisely as possible (add rows as
needed):
Goal
Associated Action(s)
Expected
Completion Date
1.
Coordinate existing programs.
Schedule a meeting of the diversity units.
Begin in Spring
2013 with process
in place by Fall
2014
2.
Hire a full time Public
Information Officer
Work with Human Resources and
Administration in issuing a Job Announcement
Submit request in
Spring 2013 for
hiring by Fall 2013
3.
Get the word out.
Work with the Public Information Office to get
diversity messages to the College community
and participatory governance groups.
Begin efforts in
Spring 2013 with
process in place by
Fall 2014
4.
Increase diverse
representation in
Administration, Faculty, and
Staff.
Work with the Dean of Human Resources to
develop a strategy to increase diverse hires at
CCSF.
Spring 2013 and
Ongoing
Appendices: CCSF catalog, Student Services Focus Groups, Diversity Collaborative Statement, CCSF Website, CCSF Student
Handbook and Planner 2012-2013
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