Case Study Questions
Case Study 1.
Housekeeping Success Tip
(Wai Kai Au-Yeung, CHHE)
1. What do you understand by “continuous
education”?
2. Benefits of “continuous education”?
3. Draw the “positive service-feedback cycle”
Case Study 2.
Front Office Link to Housekeeping is Crucial
1. Rather than the seven points mentioned in the
case, how else would you establish “excellent
communication” between Front Office and
Housekeeping?
2. What is a “show room”?
3. List the reports that could decrease the number
of “room discrepancies” from the case.
Case Study 3.
The Housekeeping Dilemma
1. Do you think, “numbers” are appropriate to
measure productivity? If not, what do you
suggest to measure the productivity?
2. What the do understand from the “meaningful
measurement” term used in the case?
3. How do you challenge your room attendants to
produce quality and therefore satisfy the guests?
Case Study 4.
Housekeeping Success Tip
Virginia Manso, CEH, CHHE
1. According to the case, what does motivate
people? Give examples for each.
2. What is an “Incentive Program”? Give an
example.
3. What are the benefits of the “Incentive
Program” mentioned in the case?
Case Study 5.
Inventory Systems Can Control Costs
1. In the case, how is the “number of items
needed for the coming period” found?
2. Do you have any other suggestions to find the
“number of items for the coming period”?
3. What is the main difference in these calculations
(the ones on the 1st and 2nd question) as far as
occupancy level is concerned?
Case Study 6.
Payroll Dollars: Where do they go?
1. What are the two most frequent causes of
“wasted payroll dollars” in housekeeping,
mentioned in the case?
2. How do you prevent “wasting the payroll
dollars”, suggest 5 ways to help control the
“payroll expenses”?
Case Study 7.
Reduce Accidents to Save Money
1. Why has organizations started to pay attention
to “accidents”, according to the case?
2. According to the case, how would you decrease
the cost of accidents?
3. According to the case, how would an
organization “communicate the safety
messages” to the employees?
Case Study 8
Reducing Expenses in Laundry
Operations
1. According to the case, how do you reduce the
expenses and take care of the safety in the HK?
2. According to the case, how do you reduce the
labor expenses in the laundry?
Case Study 9
Ask Gail - Start of Day
1. According to the case, how do you avoid the
mass in the HK in the mornings?
2. Can you suggest some other ways to avoid the
mass in the HK in the mornings? (optional to
answer)
Case Study 10
Practical
Demonstration for making a bed professionally.
Emphasis is given to mitering the corners of the
bed. For this purpose, the practice rooms in the
STHM are used.