Test screen “Good design is Good business” Jan Hromadka IBM Slovakia © 2014 IBM Corporation “Good design is Good business” Jan Hromadka IBM Slovakia © 2014 IBM Corporation “Good design is Good business” Thomas Watson Jr., IBM President (1977) Jan Hromadka IBM Slovakia © 2014 IBM Corporation © 2014__________ IBM Corporation Jonathan Ive Senior Vice President of Design at Apple Inc. © 2013 IBM Corporation © 2013 IBM Corporation Jonathan Ive Senior Vice President of Design at Apple Inc. © 2013 IBM Corporation Accelerated Visioning © 2014 IBM Corporation Accelerated Visioning Focused engagement to help visualise and customer-test new ideas or concepts and develop a technical roadmap and business case for their implementation © 2014 IBM Corporation Accelerated Visioning Accelerated Visioning is a focused engagement to help visualise and customer-test new ideas or concepts and develop a technical roadmap and business case for their implementation Part of Analyses and Design Requirements are designed as interactive Prototype Using the customer profiles and fictive personas Testing the innovative propositions Based on incremental platform understanding User needs requirements Vision blueprint Interactive prototype that demonstrate the future state Roadmap which defines the required and prioritized changes Target architecture constrains © 2014 IBM__________ Corporation Timing and Dependences Standard waterfall Business & Technical Analyses Detailed designs Implementation Frustration Commitment Commitment Timing and Dependences Accelerated Visioning Business & Technical Analyses – (Anchor) First Operational Roll-out Detailed designs Build Test Deploy Detailed Design Outline Design Build Cycle Deploy Test Cycle Host and Manage Sessions with Stakeholders and SMEs from Business and IT Review market trends and technologies Hothouse Concept Investigation Technical Understanding Visioning sessions on goals, scope and customer needs Develop and customer test concepts Define technical approach and considerations Visualise Go live of solution to initial targeted customer base Iteratively develop and customer test an interactive prototype Develop roadmap and implementation plan Identify initiatives and timelines for the Business and IT Roadmaps Develop High Level Business Case © 2014 IBM Corporation Timeline with key activities Total elapsed duration of 9 weeks Hothouse Anchor Visualise Project Kickoff and Prep Concept Investigation Conceptual Design • Kickoff Meeting • Interviews with business and IT stakeholders on scope and success criteria • Confirm detailed plan and prepare for Concept Investigation workshops • Agree Guiding Principles • Develop and review initial personas and key customer journeys • Identify real-time decisioning and analytics capabilities to be incorporated • Agree high level scope of functionality • Test with Customer Forum via focus groups • Consider relationship to other Needs Analysis tools • Identify different behaviours and UI characteristics for prototype across web and tablet devices • Design initial vision wireframes and navigation flows • Test lo-fidelity designs with Customer Forum and incorporate feedback • Develop visual mockups of selected screens on journeys illustrating look and feel • Test refined designs with Customer Forum and incorporate feedback Initial Research • Review existing material • Collect and collate insight and experience drawn from customer experience, research and industry insight Technical Understanding • Outline fit within strategic architecture and identify key technical constraints and enablers • Identify available data sources/web services to be used • Identify shortlist of UI technologies and platform approach Project Kick-Off Meeting Prototype Development and Test • Complete development of remaining wireframes and mockups as required • Complete development of engineered prototype based on customer and stakeholder feedback so far • Test prototype with Customer Forum and capture/interpret feedback • Create Customer Experience Blueprint capturing all concept work and customer feedback Technical Architecture Technical Definition/Enablement • Select UI technology to use • Set up required infrastructure for Prototype • Establish test data sets and back-end systems to use in prototype • Finalise which key stages of the customer journey the prototype will represent and where full integration with back end data/services will occur • Begin initial development of Prototype framework • Begin development of Solution Outline work product Status reports • Complete Solution Outline work product • Review with key IT Stakeholders Roadmap and Business Case • Identify initiatives and timelines for the Business and IT Roadmaps • Develop High Level Business Case • Create Executive Stakeholder presentation Key Customer Forum engagement Final Material Review / Acceptance__________ Right approach for right results Accelerated visioning consists of three steps: – “Anchor” - validate and anchor the strategic objectives – “Hothouse” - Accelerate the vision – “Visualise” – Create a workable design that is aligned with IT strategy and timetable With four key outputs: – – – – Customer Experience Blueprint Engineered Prototype Solution Outline Business and IT roadmap with High Level Business Case Understanding of the effort required to extend and scale prototype for operational delivery © 2014 IBM__________ Corporation “Good design is Good business” … and good business makes good friends Jan Hromadka IBM Slovakia jan_hromadka@sk.ibm.com © 2014 IBM Corporation