Managing Xerox’s MDC
MGTO650N Managing Organizational Change
Group Members:
Angela Lee
Dragon Pak
Gary Wong
Peter Petrov
Suki Chan
1) The 2 CHOICES for John Clendenin
2) Why there are 2 choices?
•
Three lens
•
Interpersonal skills
3) Impact analysis for different path
4) Our Suggestion
Agenda
Issue
Reasons
Analysis
Suggestion
John’s 2 choices
1) Move to head logistic optimization
OR
2) Remain as the head of MDC with an additional
two-year commitment
Agenda
Issue
Reasons
Analysis
Suggestion
TOO successful ?
John’s achievements in MDC
Agenda
Issue
Reasons
Analysis
Suggestion
Challenges
Strategies
Political Lens
•
Created his human capital step-by-step
•
Limited resources
•
•
Different interests
“Caught the waves”, knew “underwater
currents”
Cultural Lens
•
Encouraged teamwork and fair treatment
•
“Close-knit society”
•
Behind-the-scenes role / a lobby man
•
Eccentrics banded
together by an eccentric
•
Overlapped job responsibilities
•
Set “a bar” high / long term oriented
•
Understood stakeholders’ interests
•
Honored customer requirements
Strategic Lens
•
Corporate objective:
 ROA
•
Limited support within the
USMG in multinational
approach
Agenda
Issue
Reasons
Analysis
Suggestion
Evaluation of Clendenin’s Interpersonal Skills
• Stayed close with his colleagues
• Built credibility and trust
• Sharpened and maintained employee involvement
• Constructed manageable stress
Agenda
Issue
Reasons
Analysis
Suggestion
Hidden FORCES pressurizing these 2 choices
Agenda
Issue
Reasons
Analysis
Suggestion
John Clendenin
• To extend his social capital
• To increase knowledge
• To be super successful again
Top Management
• To ease tension / seek harmony
• To transfer skills
SHIFT
STAY
Fred Hewitt
• To remove threat
• To secure his own power base
• To extend his social capital by
promoting his support to MDC
Agenda
Issue
Reasons
John Clendenin
• To extend power base
• To remain in comfort zone
• To stay on career track
Analysis
Suggestion
Pros
• To extend his social capital
• To increase knowledge
• To be super successful again
Cons
• Need to build the new power base at risks
• Nature of job changed from independent dept to one of the
many others
SHIFT
Agenda
STAY
Pros
• To extend power base
• To remain in comfort zone
• To stay on career track
Cons
• Limited knowledge about other organizations’ operation
• No room for “fantastic growth” – super performance
• Unable to ease resentment among corporation
Issue
Reasons
Analysis
Suggestion
Xerox Multinational Logistics and Asset Management Organization
Wayland Hicks
A. Barry Rand
Roland Magnin
Executive Vice President and President
Development and Manufacturing
Group Vice Presidenta and President
U.S. Marketing Group
Managing Director
Rank Xerox
Dr. Fred Hewitt
Vice President
Logistics and Assets Management
John Clendenin
Manager
3 Other Managers
Manager
Multinational Development Center
Multinational Logistics Optimization
Interface with:
Corporate / Fuji Xerox / America's Operations
Multinational Logistics Optimization
Agenda
Issue
Reasons
Analysis
Suggestion
Suggestion for John
MOVE TO NEW POSITION
1. Prospect in MDC is diminishing
2. Consolidate wider foundation
3. Negotiate to promote his peer in MDC
Agenda
Issue
Reasons
Analysis
Suggestion
Q
uestions?
Agenda
Issue
- Thank you!
Reasons
Analysis
Suggestion