Change Enablement Overview:
Understanding “the change” & stakeholder impact
Session led by Sarah Plush
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Purpose of Meeting
 What is Change Enablement (CE)?
 Why should we leverage it?
 How is CE applied within IT?
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What is it?
Overview
Project Management
Current
Transition
Change Enablement
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Copyright Prosci 2009
The “technical side” – The application of
knowledge, skills, tools and techniques to
project activities to meet project requirements.
“The change” – Improving the performance and
position of the organization by moving from a
current state to a future state and changing how
work is done.
The “people side” – The process, tools and
techniques to manage the people side of change
to achieve the required business outcome.
Process Driven Approaches
How to apply
Project Management and Change Enablement are both process driven;
composed of separate phases, tools and activities.
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Change Enablement is Research Proven
Why do it?
Research shows that
the more effectively a
project leverages
change enablement,
the better the ability
to attain project
objectives (on time,
on budget, etc..)
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Engagement Model for Support
Support Type
Tasks
IT Internal
Communications
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IT communications, including IT in Touch, All Hands, Team Spotlights, Take a Break, CIO Emails
IT Leadership support, promote IT values (principles), increase engagement among IT teams
Communicating organisational changes, including new hires / leavers, role changes, recognition
Maintain IT team SharePoint site and manage intranet pages
IT process and tool introductions not aimed at end users (i.e. Renewals)
IT Service
Support
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Support of the day to day services operations communication needs
Communications support for new technology/service introductions
Support of major technology and service initiatives
Manage Incident, Change and Maintenance notifications and communications process
Maintain IT Service Desk area on Intranet
IT Induction and overview for new hires and other groups
End user training for enterprise applications (e.g., MS Office)
End user satisfaction surveys
IT Project Support
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Create and execute IT change enablement and communication plans
Develop and execute communications and supporting materials
Ensure stakeholders are engaged and informed
Provide best practices and guidance on effective change enablement
Advise on end user impact and solution tailoring
Create Lessons Learned surveys
Contribute to Quarterly Program reports delivered to executives
Special Requests
• Anything not covered above
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Change Enablement Tools
Example of a Stakeholder Impact & Change Assessment
Step by step approach
to quantify and measure
impact of change on
stakeholders and
organization
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Change Enablement Tools
Example of a Change Assessment Continued
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Change Enablement Tools
Example of a Change Assessment Continued
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Change Enablement Tools
Example of a Stakeholder Profiling Matrix
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Change Enablement Tools
Example of a Stakeholder Communication Plan
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Summary
 The potential impact on end users should always be assessed.
 Never assume your project is too small of a change.
 If a project has been assigned a project manager, it should also
have a change lead assigned.
 Involve us early – it’s never too soon to have an initial
discussion!
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