Orientation: A Key to Program Success
Ohio Continuing Higher Education Association
The State of Collaboration
March 12, 2010
A Leader in Senior Adult Education for 35 Years
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Non-credit personal enrichment program for
individuals 55 and over
Three seven week sessions
Variety of courses
Three program locations
Students can chooses 1 to 6 classes for the
enrollment fee of $80.00*
Not covered through Program 60
A Leader in Senior Adult Education for 35 Years
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Frequency of the Orientation Sessions
Establishing Expectations
Defining Routines & Protocols
Developing Relationships
Identifying & Addressing Individual Needs
Instilling a Sense of Ownership
A Leader in Senior Adult Education for 35 Years
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Student orientation sessions - voluntary
◦ Two times per year at each program location
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Individual orientation sessions as requested
◦ Held with special circumstances
A Leader in Senior Adult Education for 35 Years
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Course enrollment protocol
Schedule verification
Classroom etiquette
Reduce fears and anxiety
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Routines
Familiarity with building(s)
Never been on a college campus
College experiences – college processes
A Leader in Senior Adult Education for 35 Years
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First day schedule and name tags
Identification Cards & S Number
Parking (tags and locations)
Computer logons
Communications
◦ Electronic & paper
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Evaluations
Safety on Campus
A Leader in Senior Adult Education for 35 Years
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Define Encore Campus team
Accessibility to program leadership
Discuss role and impact of the Site Facilitator
Student to student
Student to program
A Leader in Senior Adult Education for 35 Years
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Familiarity with campus
Access Office
Resolve enrollment and registration issues
Assist with first time logon process
Clarify material covered in group session
◦ Taking the extra time with students as needed
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On campus resources and facilities
A Leader in Senior Adult Education for 35 Years
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Verifying course schedule through my Tri-C
space
Utilizing website schedules and lists
Feedback on future course suggestions
Participation as a volunteer
Participation via our advisory teams
Reduce dependence on program staff
A Leader in Senior Adult Education for 35 Years
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Three weeks after the program starts
◦ Orientation session
◦ Encore Campus
◦ Marketing
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Session Evaluations
◦ Unsolicited comments appear in the session
evaluations
A Leader in Senior Adult Education for 35 Years
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Orientation newsletter & checklist
Computer password card
Campus map
Campus safety information
Parking registration card
Name tag holder
Welcome gift
A Leader in Senior Adult Education for 35 Years
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Instructor orientation sessions
◦ Two time per year
 Fall at each of the campus locations
 Spring one sessions, locations determined by location
of new staff
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Human resource training
◦ Two times per year
 Completed in advance of the fall orientation session
 Completed in conjunction with the spring orientation
session
A Leader in Senior Adult Education for 35 Years
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Use and availability of technology in the
classroom
Competency with my Tri-C space
Communication to CAI email / phone number
Copy requests & Copyright laws
Call off & class coverage protocol
Self promotion & solicitation
A Leader in Senior Adult Education for 35 Years
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First day packets
Identification Cards & S Number
Parking (tags and locations)
Computer logons
Communications
Evaluations
Safety on Campus
A Leader in Senior Adult Education for 35 Years
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Define Encore Campus team
Discuss role and impact of the Site Facilitator
Characteristics of the older learner
Teaching techniques for the older learner
Peer mentoring between instructors
Understanding of the program flow
Positive impression of the College
A Leader in Senior Adult Education for 35 Years
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Familiarity with campus
Establish follow up 1:1 technology training
Answer additional questions as needed
Access Office
A Leader in Senior Adult Education for 35 Years
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Tone, pace and content of their course
Information that is disseminated through my
Tri-C space
Keeping up with communications
Meeting submission deadlines
A Leader in Senior Adult Education for 35 Years
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Session handouts
◦ What If
◦ Emergency Action Plan
◦ Instructor logon directions
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Post session PDFs
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Annual handbook
What If
Emergency Action Plan
Computer and technology handout
A Leader in Senior Adult Education for 35 Years
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Competed as part of their end of session
evaluation
A Leader in Senior Adult Education for 35 Years
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Many similarities between the two groups
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Comfort & safety in the classroom and on campus
Less reliant on Encore Campus and general staff
Increased confidence with technology
Enjoyment of the program
Sense of camaraderie & community
Student and instructor retention
Student and instructor referrals
A Leader in Senior Adult Education for 35 Years
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Lori Rosenberg
216-987-2228
lori.rosenberg@tri-c.edu
A Leader in Senior Adult Education for 35 Years