Associate Mock Case Interview Dartmouth College October 8, 2004 200 State Street, Boston, MA 02109 Agenda • Case Preparation • Case Assessment • Case Execution xxxxxxxxxxxx 2 Case Preparation Case Question: Fenway Park T-Shirt Vendor • Case Question - Assess whether or not a Red Sox t-shirt vending cart operated outside of Boston’s Fenway Park can be a profitable business • Background Facts - Fenway Park is home to the Boston Red Sox, a major league baseball team - Many vendors operate single-cart businesses (e.g., hotdog carts, ice cream carts, tshirt carts,etc…) immediately outside ballpark grounds for pre- and post-game sales - Average game attendance: 30,000 - Average game duration: 5 hours (includes pre- and post-game) - 160 games per season: 50% home, 50% away - Average ticket price: $40 per person - Business intention is to operate a single vendor cart outside of Fenway Park on Yawkey Way, where people come to enjoy the festive pre-game atmosphere xxxxxxxxxxxx 3 Case Preparation Before You Start… • Take a deep breath and relax • Write down your thoughts and other notes (you need to bring pen/pencil and paper!) • Identify a framework that will help you structure the problem • Think before you talk • Start your case with a thought process – explain briefly how you intend to approach the problem • Throughout the case ask probing questions and/or state your assumptions • Be aware of time constraints and be prepared to summarize your findings • Smile xxxxxxxxxxxx 4 Case Preparation Thoughts & Notes • Fenway Park – is it profitable to operate a t-shirt cart? • What do I know? - Attendance 30,000 - 80 home games per year - T-shirts sell for between $10 - $25 HOW DO I BREAK THIS DOWN?? HOW DO I PROCEED? xxxxxxxxxxxx 5 Case Assessment How Did I Do? Excellent (Home Run) Good (Double) Demonstrates clear logic Demonstrates reasonable logic Uses relevant framework and/or provides structure to case problem Uses framework, but not necessarily most relevant Guides interviewer through thought-process Provides some explanation of thought-process Offers both broad and detailed assumptions Makes broad assumptions, but lacks detailed considerations Calculates numbers accurately Does not gauge all answers for reasonability or accuracy Sanity checks answers & recovers from potentially “off” estimates Summarizes findings and makes a firm and actionable conclusion Makes creative considerations beyond obvious case issues: Product differentiation Location Seasonal influences (e.g., weather, playoffs, etc.) Customer loyalty Summarizes findings but conclusion lacks conviction Makes some creative considerations, but could push to another level of detail Shows enthusiasm Needs Improvement (Strike Out) Fails to grasp key issues or demonstrate clear logic Does not use framework or structured approach Thought-process is rambling (or not communicated at all) Assumptions lack depth and fail to consider key issues Estimates are unreasonable or calculated incorrectly Does not summarize findings, or summary does not take into account key issues and/or estimates Lacks creative thinking and enthusiasm Nervous and fidgety • Shows enthusiasm xxxxxxxxxxxx 6 Case Assessment Wrap-Up • Case Tips - Bring a pen/pencil and paper - Listen carefully to case details and general interview questions - Respond in a thoughtful and structured manner (take your time!) - Remember that your thought-process is usually more telling than your answer - PRACTICE, PRACTICE, PRACTICE!! • General Interview Tips - Be on-time and dressed appropriately - Know your resume and academic/work experience background - Answer interview questions concisely - Be able to state clearly and concisely why you want to work in consulting - Be enthusiastic - Be yourself xxxxxxxxxxxx 7 Case Execution The Framework • Use a framework that will help you and your interviewer understand your thought process Profit Revenue Quantity How many t-shirts can you sell per game? Cost M I N U S Price How much can you charge for t-shirts? Fixed Variable What are my costs? What factors affect sales? xxxxxxxxxxxx 8 Case Execution Cost Analysis • Start with something straight-forward (low-hanging fruit) – in this case, the cost component is easiest to estimate Profit Cost Revenue Quantity Price How many t-shirts can you sell per game? How much can you charge for t-shirts? Fixed Variable What are my costs? What costs are start-up, (e.g., one-time only)? What costs are recurring? How often? (Annual, monthly, periodic?) xxxxxxxxxxxx 9 Case Execution Cost Analysis Profit Cost Revenue Quantity Price Fixed How many t-shirts can you sell per game? How much can you charge for t-shirts? Cart Purchase ~$5,000 (onetime) or Cart Lease ~$1,000 (semi-annual) Operator’s License $1,000 (annual) $6,000 Total Variable Labor $10/hour 5-hour (incl. preand post-game) $50 labor per game, plus… T-shirt cost $2 per t-shirt how many t-shirts do I need? Total ???? xxxxxxxxxxxx 10 Case Execution Revenue Analysis Profit Cost Revenue Quantity How many t-shirts can you sell per game? Price How much can you charge for tshirts? Fixed Cart Purchase ~$5,000 (onetime) or Cart Lease ~$1,000 (semi-annual) Operator’s License $1,000 (annual) $6,000 Total Variable Labor $10/hour 5-hour (incl. preand post-game) $50 labor per game, plus… T-shirt cost $2 per t-shirt how many t-shirts do I need? Total ???? xxxxxxxxxxxx 11 Case Execution Quantity Estimation What is the best metric to use? What is per game attendance? How many people buy things at baseball games (food, hats, tshirts, banners, balls, etc.)? How many people buy t-shirts per baseball game? How many people buy t-shirts from us? 30,000 people per game 6,000 Buyers (20%) 24,000 Non-Buyers (80%) How many people buy t-shirts? 1,500 T-shirt Buyers (25%) 4,500 Buy Other Things (75%) How many people buy t-shirts from us? 50 Buy Our T-shirts (3%) 1,450 Buy T-shirts from Others SANITY CHECK: DOES THIS MAKE SENSE? xxxxxxxxxxxx 12 Case Execution Sanity Check 50 Buy Our T-shirts SANITY CHECK: DOES THIS MAKE SENSE? • The Sanity Check: - Does 50 t-shirts sold per-game sound right? - There are 1,500 t-shirts sold and I am selling 50 shirts, so that implies that there are ~30 t-shirt vendors at the park. Is that a reasonable number? - If we really only sell t-shirts for 2 pre-game hours and 1 post-game hour, we effectively have 180 “selling minutes” OR… we sell 1 t-shirt every 3-4 minutes Can one person handle a t-shirt sales transaction every 3 ½ minutes? OUR ASSUMPTIONS SEEM REASONABLE xxxxxxxxxxxx 13 Case Execution Revenue Analysis Profit Cost Revenue Quantity 50 t-shirts sold per game Price $15 per t-shirt Fixed Cart Purchase ~$5,000 (onetime) or Total Revenue per Game $750 Cart Lease ~$1,000 (semi-annual) Operator’s License $1,000 (annual) $6,000 Total Variable Labor $10/hour 5-hour (incl. preand post-game) $50 labor per game, plus… T-shirt cost $2 per t-shirt 50 t-shirts per game Total $150 xxxxxxxxxxxx 14 Case Execution Roll-It-Up • Now that you’ve calculated the various components of the profit tree, roll-it-up to an annual level and summarize… Profit Cost Revenue Quantity 50 t-shirts sold per game Price $15 per t-shirt $750 per game revenue Fixed Variable $5,000 start-up costs (cart purchase) $50 labor wages per game $1,000 annual operator’s license $2 cost per t-shirt x 50 shirts = $100 $6,000 annual costs $150 per game costs ANNUALIZE & SUMMARIZE xxxxxxxxxxxx 15 Case Execution Roll-It-Up • Sanity check your findings once again and summarize to the interviewer Total Revenue per Game Less: Total Costs per Game Net Income per Game Total Home Games per Year Annual Income Less: Annual Fixed Costs Total Annual Profit $ 750 ($ 150) $ 600 80 $48,000 ($6,000) $42,000 What do you think? Too high? Too low? xxxxxxxxxxxx 16