Resolving Conflict
The 5 A’s
Sis. Amoryn Mund
Pathway GS120
munda@byui.edu
About me…
• Amoryn Mund
• 2007 Graduate of BYU-Idaho
• Elementary Education
• Taught in Davis County Utah for 4 years
• Married, 2 daughters
• Ogden, UT
• Pathway GS120 Since Sept 2014
Resolving Conflict- The 5 A’s
• Given to me when working in Elementary School
• Used it with Conflicts – It worked
• Read about other examples- It Works
• Used it in my personal life-It works
• Used it in Pathway- It works
• Sharing it with you.
Ponder this….
• Through Conflict Resolution Can we…
• Avoid the “Blame Game”?
• Allow opportunities to feel the Spirit?
• Serve others?
• Show humility?
• Emulate Christ?
Lds.org
Actual Email from a student:
• I do not understand why I have
only been receiving partial
credit on my post.
• “I feel like my comments have
more than expressed
my comprehension on each
subject, and I am slightly
offended by the low grading on
this and other posts.”
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The 5 A’s of
Conflict Resolution
• Admit or Acknowledge
• Apologize
• Accept or Adjust
• Ask
• Alter or Act
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Admit or Acknowledge
•
“I was wrong…”
• “There was a typo…”
• “This is frustrating…”
• “I’m sorry…”
• “Not the intention…”
Image from Men For Change, The Online Healthy Relationships Project, 1998 Retrieved from
http://www.creducation.org/resources/anger_management/index.html
Apologize
• Apologize (sometimes even
if you were not wrong)
• I’m sorry your feelings were
hurt
• Don’t blame
• Don’t put the fault on
anyone in particular.
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Accept or Adjust
• I appreciate your email
• Thank you for pointing out
this mistake
• I understand that this could
be confusing or difficult
• I was wrong
• Again don’t point fingers or
blame
• Do what we can to make it
right
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Ask
• How can I help?
• What would you do in this
situation?
• How can I change this for
future classes?
• Will you forgive my mistake?
• What do you need from me?
• What do you need from the
University?
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Alter or Act
• Go into the course and
make adjustments in how
you word things if needed.
• Check the requirements for
the course.
• Ask for help if needed.
• Change it for future
semesters.
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The 5 A’s of
Conflict Resolution
• Admit or Acknowledge
• Apologize
• Accept or Adjust
• Ask
• Alter or Act
clipart
Moroni and Pahoran
Alma 60:2
Alma 62: 2,9
Lds.org
Scriptural Insights
Matthew
5:43-44
And
46-48
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Scriptural Examples
1 Nephi
19:9
Lds.org
• “One of the greatest indicators
of our own spiritual maturity
is revealed in how we respond
to the weaknesses, the
inexperience, and the
potentially offensive actions of
others. A thing, an event, or
an expression may be offensive,
but you and I can choose not
to be offended—and to say…
“it mattereth not.”
• Elder Bednar
Lds.org
Ponder this….
• Through Conflict Resolution Can we…
• Avoid the “Blame Game”?
• Allow opportunities to feel the Spirit?
• Serve others?
• Show humility?
• Emulate Christ?
Lds.org
Tools to use
Prayer
Time
TGL and Teaching Group
Objective individual
Refer back to Syllabus or Instructions
Important Mindset
• We are all children of our God. While we are all unique and
different we have been taught to love one another.
• Would you ever purposefully say or do something to hurt
someone that you love?
• Do you think that someone that loves you, would ever do or
say something that would purposefully hurt you?
• To be offended is a personal choice. As instructors we
participate in a delicate balance of choosing not to be
offended by others, and also managing appropriate
communication.
Conflict Resolution: Recap and Practice
•
•
•
•
•
Admit or Acknowledge
Apologize
Accept or Adjust
Ask
Alter or Act
• By using these 5A’s when faced with a sensitive
situation, we can avoid the ‘blame game’, allow
opportunities to feel the Spirit, serve others, show
humility, and emulate Christ.
Google images
References
Bednar, D. A. (2006) Nothing shall offend them. Ensign
of the Church of Jesus Christ of Latter-Day Saints.
Retrieved from https://www.lds.org/generalconference/sessions/2006/10?lang=eng
Smith, J. (2013) 5 A’s for Resolving Conflict. Prezi
Presentation. Retrieved from
https://prezi.com/nwc9cjqdob00/5-as-for-resolvingconflict/?utm_campaign=share&utm_medium=copy
Jones, T. S., Batton, J., Wallis, S., Warters, W. Dieringer,
L., & Prutzman, P. (n.d.), Conflict Resolution Education:
Working with anger in educational settings. CRETE
Project. Retrieved from
http://www.creducation.org/resources/anger_managemen
t/index.html
Example #1
•
"Hi my name is ---------- and I am having some problems
with your online class. Your set up is very confusing and honestly I
have no idea what assignments I am supposed to be doing. I find
myself spending 3 or 4 hours dedicated to just searching ILearn to
figure it out and I'm positive I'm still missing things. This has been
very frustrating. I am currently a full time student on campus as
well as taking two online classes. I do not have time to spend 5+
hours searching for what I am supposed to do in your class. I was
hoping that maybe you would consider putting your assignments,
readings, and discussion boards on the due soon board in ILearn.
This would make it easier to be sure what we are supposed to do.
Thank you."
Example #2
•
Some of the stuff I got marked off I did but couldn't do like my attendance I was there and did
my work but can't go back and mark that I was there. I am very overwhelmed and am used to
being able to get on do my work and get my grade I feel like I am doing my work but am
frusterated because now I am not getting credit for showing up. Like I was there I would've done
everything I don't know I feel like I'm far behind and am considering just dropping by out. Cause
everything I do every week and never missed is locked and I can't do and missed like a ton of
point. I don't know this is probably inappropriate for college course but I have a lot of personal
things going on and feel like if I do my work show for class and try my best I should get a good
grade but because I didn't read an update I am way behind and lost all motivation for complete
assignments I missed even though I did them I couldn't mark them compete or take the survey or
anything cause I didn't read that I had to post I don't have any questions. I'm a hard worker and
looking at the percentages it's not even possible for me to get an a in the class due to my week
being a mess. Late work is late work but I don't feel it's fair to throw an curve ball requiring a
post that is not graded in order to participate in class on week 2. I get im just a online student
and your just grading my work but to put road blocks up to being able to do my work is
frusteratinng cause I wanted to do my work even with a funeral mid week.
•
The main thing that is frustersting me is I went to a funeral and rushed axxross town to ensure I
didn't miss class. So to log on and not beable to change my attendance and get marked absent
when I was there is disappointing and makes me mad because of I had a choice I would have
stayed at the wake and not left so to see a 0/40 and 7% of my over all grade gone because I
couldn't click to a different page is beyond upsetting n
Example #3
•
I do not understand why I have only been receiving partial credit on my post.
•
"Working hard has helped me prepare to be a husband and father one day. It also helps me make
the income that I need to survive. It gives me money for actives that I want to do for fun.
Basically, I am rewarded for hard work; even if it's not with money. I have found that I am not
happy when I am idle. It gets boring not working hard. Having a job and fulfilling my church
callings has made me super happy. "
•
I feel like my comments have more than expressed my comprehension on each subject, and I am
slightly offended by the low grading on this and other posts. Writing these post is very difficult
for me because I suffer from dyslexia. I feel as if you simply wish for me to expand on my
thoughts with statements that I believe to be implied by common sense. I don't feel like these
concepts are as complex and foreign as the discussion actives set them up to be. Is it the length?
We are simply asked for one paragraph;
•
"A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a group of
sentences with one topic. it is also a self-contained unit of a discourse in writing dealing with a
particular point or idea. A paragraph consists of one or more sentences."