What is• Property
PACE?
Assessed
Clean Energy
Property Assessed Clean Energy (PACE) Financing
• HERO is Property
Assessed Clean Energy
(PACE) financing, which
is designed to make
payments affordable by
offering a fixed interest
rate that is payable over
an extended period of
time along with
property taxes.
• PACE Overview:
• New way to pay for home
energy products
• Created in partnership
with
The Fastest Growing PACE Program in the U.S.
• HERO is the largest and most
successful residential PACE based
financing program in the nation,
and the only program that has
successfully securitized PACE based
loans. All funding, support services
and technology are provided at no
cost to the municipality.
• Our Proven Model Provides:
• Ongoing Lending Capital
• Dependable Support Services
• Comprehensive Technology
Infrastructure
• Unrivaled Consumer Protections
Our Partnership Approach
Responsibility
Results
• Consumer
Protection:
Economic:
• Contractor
Training /
Manageme
nt
• Product
Standards
• Product
Verification
• Fair Pricing
• Dispute
Resolution
• Senior
Protections
• ESL Services
•
Reduce Utility Bills
•
Create Jobs
•
Increase Property Values
Environmental:
•
Reduced CO2 Emissions
•
Decreased Energy
Consumption
•
Substantial Water Savings
The HERO
Program:
• Helping
Homeowners
and Strengthening
Communities
HERO Helps Communities
• When property owners invest in
energy efficient upgrades, they do
more than save energy. HERO also
helps communities create new
jobs, save water and increase
property values.
• Economic Stimulus
• Lower Utility Bills
• New Job Creation
• Increased Property Values
• Consumer Protection
• Price / Value Confirmation
• Pay Upon Job Completion
• Dispute Resolution
• Environmental Impact
• Reduced CO2 Emissions
• Decreased Energy Consumption
• Water Savings
HERO Makes it Affordable
Affordable Payment
Options
0% Down Payment
Requirement
Easy to Qualify
No Payment Up
to 18 Months
Transfers with
Property
Tax Deductible
Benefits
Technology
Platform
Add Community Value
We provide the most comprehensive consumer protections in the industry
Consumer Protection
Energy Efficient Product Verification
Contractor Requirements
Fair Pricing Requirements
Permit Requirements
Funding Provided Only Upon Successful Completion
of Project and Homeowner Sign Off
Pre- and Post-Funding Dispute Resolution
Protections for Seniors
Other Financing
Options
HERO Supports Contractors
• We provide the most comprehensive suite of software tools for estimating and financing.
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Create Easy to Use Sales Tools
Test, Try and Iterate
Provide a Comprehensive Portal
Dedicated Co-Marketing Services
Marketing Review / Approval
Permit Verification
Training, Training and More Training
Great Relationship Management
Process and Procedural Guard Rails
Pay Upon Project Completion
Deliver Easy to Use Software
• Features:
• Interactive Sales
Tools
• Estimating
Calculators
• Financing Document
Generation
• Electronic Signature
Capabilities
• Information and
Updates
• Web-based Training
Curriculum
• Marketing Resource
Center
• Company-specific
webpage at
heroprogram.com/co
HERO
Pro
Real Time Data Tracking
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Community Impact
Project Types
Active Contractors
New Job Creation
CO2 Reduction
Economic Impact
HERO Gov
 Recently launched!...(April 2015)
 Every Community will have access to the
HERO Gov app, which provides real-time
program reporting on a number of key
project metrics
 Mobile app (downloadable from iTunes)
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Economic stimulus & impact
Environmental impact & savings
Drill-down on metrics by community
Ability to view different time periods
HERO Pro
• HERO Registered
Contractors have
access to HERO
Pro, an integrated,
secure platform
designed to make
the estimating,
approval,
documentation
and funding
process as easy as
possible form
homeowners and
contractors.
• Features:
• Interactive Sales Tools
• Estimating Calculators
• Energy Savings
Calculators
• Financing Document
Community
• Consumer Protection
Support:
& Contractor Training
HERO Protects Consumers
• When you approve
HERO in your
community you’re
protecting
consumers before,
during and upon
completion of
every project.
Contractors must
be in good standing
with the Program
and are only paid
after the job is
completed to the
consumer’s
satisfaction.
• #1 Consumer Protection
Policy
in the Industry:
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Contractor ID Verification
Pricing Controls
Permit Verification
Payment Protection
HERO Protects Elderly Consumers
• Compliance agents
provide the following
additional services for
elderly protection:
• In-home visits
(regular follow-ups)
• Contractor/property
owner mediation
services
• Liaise with Elder
Protection
Organizations
• 100% resolution of
all reasonable
matters
Additional preventative controls
in place for homeowners over the
HERO Trains & Registers Local Contractors
• HERO provides a
comprehensive training
and registration
program, designed to
familiarize Contractors
with the financing terms
and the Property Owner
approval process.
• Training Covers:
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Sales
Software
Product Eligibility
Document Processing
Completion Certification
Payment Options
Community Support
• HERO Hotline (855-HERO-411)
• Our full service Call Center is
available to homeowners and
contractors from project start to
completion.
• Contractor Training
• Our representatives in the field
provide training and ongoing support
for application processing and
Program implementation.
• Dedicated Account Representatives
• We provide continuing support for
all sales,
marketing and customer service
concerns.
• Dispute Resolution
• Every Property Owner or Contractor
complaint
receives a full investigation to find an
acceptable resolution to any
disputes.
HERO in
Action:
• Success & Awards
Awards & Recognition
Environmental & Economic Leadership
Governor of California
Best Residential Partnership
U.S. Green Building Council
2014 Clean Air Award
South Coast Air Quality Management District
Best of the Best
Urban Land Institute
Business Achievement Award
Climate Change Business Journal
Presidents Award for Excellence
Southern CA Association of Governments
Norton Younglove Award
Western Riverside Council of Governments
HERO in California
65,000
~77%
330
approved applications for $3.2 Billion
CA Cities &
Counties
California households can participate in the Program – 32 Counties, ~10.6 Million
households
39,600
completed residential projects
$785 Million
6,560
funded in upgrades
local jobs created
$1.4 Billion
1.5 Million
$1.6 Billion
in annual economic impact
tons of abated CO2 emissions
in utility bill savings
97
Said that HERO Program Representatives are
friendly, knowledgeable and professional.
96
Said that they would recommend the HERO
Program to a friend or relative.
Southern California
As of August 26, 2015. Italicization indicates pre-launch phase
• Imperial
County
• Brawley
Calexico
Calipatria
• El Centro
Holtville
Imperial
• Unincorporated
Area
• Los Angeles
County
• Agoura Hills
• Alhambra
• Arcadia
Artesia
Avalon
• Azusa
• Baldwin Park
Bell Gardens
• Bellflower
Beverly Hills
• Bradbury
Burbank
Calabasas
• Carson
Cerritos
• City of Industry
• Claremont
Commerce
• Covina
Cudahy
Culver City
• Diamond Bar
Downey
Duarte
• El Monte
• El Segundo
• Gardena
Glendale
• Glendora
Hawaiian Gardens
• Hawthorne
• Hermosa Beach
Hidden Hills
Huntington Park
• Inglewood
• Irwindale
• La Canada
Flintridge
La Habra Heights
La Mirada
La Puente
• La Verne
Lakewood
• Lancaster
• Lawndale
• Lomita
Long Beach
Los Angeles
Lynwood
Malibu
Manhattan Beach
• Monrovia
• Montebello
• Monterey Park
Norwalk
• Palmdale
• Palos Verdes
Estates
Paramount
Pasadena
Pico Rivera
•
•
Pomona
Rancho Palos
Verdes
Redondo Beach
• Rolling Hills
• Rolling Hills
Estates
• Rosemead
• San Dimas
San Fernando
• San Gabriel
• San Marino
Santa Clarita
Santa Fe Springs
• Santa Monica
• Sierra Madre
Signal Hill
• South El Monte
South Gate
• South Pasadena
• Temple City
• Torrance
• Walnut
• West Covina
West Hollywood
Whittier
Unincorporated Area
• Orange
County
• Aliso Viejo
• Anaheim
• Brea
• Buena Park
• Costa Mesa
• Cypress
Fountain Valley
• Garden Grove
• Huntington Beach
La Habra
La Habra Heights
• La Palma
• Laguna Beach
• Laguna Hills
• Lake Forest
• Mission Viejo
• Newport Beach
• Placentia
Rancho Santa
Margarita
San Clemente
• Santa Ana
• Stanton
• Tustin
• Westminster
Yorba Linda
• Riverside
County
• Banning
• Beaumont
Blythe
• Calimesa
• Canyon Lake
Cathedral City
Coachella
• Corona
Desert Hot Springs
• Eastvale
• Hemet
• Indian Wells
• Indio
• Jurupa Valley
La Quinta
• Lake Elsinore
• Menifee
• Moreno Valley
• Murrieta
• Norco
Palm Desert
Palm Springs
• Perris
Rancho Mirage
• Riverside
• San Jacinto
• Temecula
• Wildomar
• Unincorporated
Area
• San
Bernardino
County
•
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•
•
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•
•
•
•
•
•
•
•
Adelanto
Apple Valley
Barstow
Big Bear Lake
Chino
Chino Hills
Colton
Fontana
Grand Terrace
Hesperia
Highland
Loma Linda
Montclair
Needles
Ontario
Rancho
Cucamonga
Redlands
Rialto
San Bernardino
Twenty Nine
Palms
•
•
•
•
•
Upland
Victorville
Yucaipa
Yucca Valley
Unincorporated
Area
• San Diego
County
• Carlsbad
• Coronado
Del Mar
• El Cajon
• Encinitas
• Escondido
• Imperial Beach
• La Mesa
• Lemon Grove
• National City
• Oceanside
• Poway
• San Diego
• San Marcos
• Santee
• Solana Beach
• Vista
• Unincorporated
Area
• Santa Barbara
County
Lompoc
• Ventura
County
• Fillmore
• Ojai
Oxnard
Port Hueneme
• Santa Paula
Simi Valley
Ventura
Northern California
As of May 27, 2015. Italicization indicates pre-launch phase
• Alameda County
• Albany
Berkeley
• Contra Costa
County
Antioch
Brentwood
• Concord
• Danville
Lafayette
Martinez
Oakley
Pittsburg
Pleasant Hill
Richmond
San Pablo
San Ramon
Walnut Creek
• El Dorado County
South Lake Tahoe
• Fresno County
• Clovis
• Coalinga
• Fresno
Kerman
• Kingsburg
Parlier
• Reedley
• Sanger
Selma
Unincorporated Area
Humboldt County
Eureka
• Kern County
• Arvin
• Bakersfield
• California City
• Delano
• McFarland
• Ridgecrest
• Shafter
• Taft
Tehachapi
• Wasco
• Unincorporated Area
• Kings County
•
•
Hanford
Lemoore
• Madera County
•
Unincorporated Area
• Merced County
• Atwater
Livingston
Los Banos
• Merced
• Unincorporated Area
• Mono County
•
Town of Mammoth
Lakes
• Unincorporated Area
• Monterey County
Carmel-by-the-Sea
• Del Rey Oaks
• Monterey
Pacific Grove
• Unincorporated Area
• Napa County
•
•
American Canyon
Calistoga
•
•
•
•
Napa
St. Helena
Yountville
Unincorporated Area
• Sacramento
County
• Citrus Heights
Elk Grove
Galt
• Rancho Cordova
Unincorporated Area
• San Francisco
County
San Francisco
• San Joaquin
County
Lodi
Manteca
Ripon
• Stockton
• Tracy
• San Mateo County
Burlingame
Daly City
• Foster City
• Menlo Park
Redwood City
San Bruno
San Carlos
San Mateo
South San Francisco
Woodside
Unincorporated Area
• Santa Clara
County
• Tulare County
Gilroy
Morgan Hill
• San Jose
Porterville
Tulare
• Visalia
• Santa Cruz County
• Yolo County
•
•
•
Capitola
Scotts Valley
Unincorporated Area
• Solano County
• Benicia
Dixon
Fairfield
• Rio Vista
• Suisun City
• Vacaville
• Vallejo
• Unincorporated Area
• Sonoma County
Cloverdale
Healdsburg
Sebastopol
Sonoma
Windsor
Unincorporated Area
• Stanislaus County
Ceres
Hughson
• Modesto
• Newman
• Oakdale
• Riverbank
• Turlock
• Waterford
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Davis
West Sacramento
Winters
Woodland
Unincorporated Area
Bringing HERO to your Community
• Our turnkey solution was designed to integrate seamlessly into your
community. After you pass the resolution to adopt HERO, you should
expect the Program to be available in just a few short months. We’ll be here
all along the way – from Validation to Launch – to guide you through the
process.
Community
Adopts HERO
Judicial Validation
is Passed
Staff Are
Trained
Contractors are
Trained &
Registered
HERO
Launches
in Your
Community