Career Management Notes for Objective 1.02
A. Effective communication skills.(PS2.K1)
1. Written Communication
a. The seven C’s of business communication
i. Correctness
ii. Completeness
iii. Conciseness
iv. Clearness
v. Concreteness
vi. Courtesy
vii. Consideration
b. Plagiarism
c.
Following written directions
d. Written business communication
i. Memorandum
ii. Business letter
1. Verbal/nonverbal Communication
a. Importance of both verbal and nonverbal
b. body language
c.
tone of voice
B. Interact with others in a way that is honest, fair, helpful, and respectful.(PS2.K2)
1. Ethical vs. Unethical Behavior
a. Workplace ethics
b. Personal ethics
2. Treating others fairly
a. Gender
b. Sexual orientation
c.
Physical condition
d. Ethnic heritage
e. Lifestyle
f. Harassment
C. Positive social skills (e.g., good manners and showing gratitude). (PS2.K3)
1. Positive Social Skills
a. Digital etiquette
b. Social networking
c.
Etiquette
d. Gossip
e. Professionalism
f. Tact
g.
Punctuality
2. Positive Attitude
a. Attitudes – positive and negative
b. Optimists and pessimists
D. Get along well with others and work effectively with them in groups.(PS2.K4)
1. Team work
2. Time management
E. Conflict resolution skills.(PS2.K5)
1. Conflict Resolution Skills
2. Conflict Resolution Process
a. Identify the problem
b. Identify possible solutions
c.
Evaluate each suggested solution
d. Pick the best solution
e. See If the solution is working
f. If necessary, agree to disagree
3. Communication in Conflict Situations
a. I-messages
b. Private locations
F. Recognize the difference between appropriate and inappropriate behavior in specific school,
social, and work situations. (PS2.K6)
1. Appropriate behavior in specific situations
a. Courtesy
b. Respecting privacy
c.
Appropriate dress
d. Working with supervisors and coworkers
e. Punctuality
f. Time management
g.
Accountability
h. Motivation
i.
Integrity
j.
Self-discipline
k.
Personal code of ethics
2. Demonstrate Self-Control
a. Self-control
b. Self-observation
c.
Reward technique
d. Punishment technique
e. Extinction
f. Alternate behavior
g.
Stimulus control
G. Handling outside pressure on you. (PS2.K7)
1. Sources of pressure that affect you--Roadblocks in personal life
a. Physical
b. Mental
c.
Emotional
d. Intellectual
H.
I.
J.
K.
2. Self-esteem
a. Self-concept
b. Affirmation
c.
Visualization
Accepting responsibility for your behavior. (PS2.K8)
1. Responsible personal behavior
2. Responsible behavior in the work environment
Knowledge about, respect for, openness to, and appreciation for all kinds of human diversity.
(PS2.K9)
1. Cultural Sensitivity
2. Diversity
3. Discrimination
4. Prejudice
5. Bias
6. Stereotype
Interacting positively with diverse groups of people may contribute to learning and academic
achievement. (PS2.K10)
1. Fairness
2. Respect
Interacting positively with diverse groups of people is often essential to maintain
employment.(PS2.K11)
1. Positive working relationships
a. Human relations
b. Interdependence
c.
Attitudes
i. Defeatist
ii. Inferior
iii. Superior
iv. Mature
d. Types of Leaders
i. Authoritarian
ii. Democratic
iii. Laissez-faire