Refrigeration Rapid Resolution
REFRIGERATION INDEX PAGE
TEMPERATURE Related Problems
• Refrigerator is not cold enough
• Freezer is not cold enough (soft ice cream)
• Items in refrigerator drawers not cold enough
• Items freezing in crisper or fresh food bins
MOISTURE Related Problems
• Frosted up! (Ice build-up in freezer)
• Sweating/dew in the refrigerator
• Moisture on outside of refrigerator
WATER Related Problems
• Water dispenser is not working
• Water dripping from dispenser
• Water from dispenser is warm
• Color or debris in the water
ICE MAKER Related Problems
• Not enough ice is being produced
• The ice cubes are hollow, small
• Color or debris is in the ice
DOOR / CABINET Related Problems
• The door opens the wrong direction
• The door does not close on its own
• The cabinet shakes (tips back-and-forth)
• Doors are not even / properly aligned
• The door does not close completely
GENERAL PERFORMANCE Problems
Refrigeration Reference Guide - SAC REV. B 12/19/03
REFRIGERATOR IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
1
2
FOR PROPER OPERATION, THE REFRIGERATOR SHOULD NOT BE PLACED IN AN ENVIRONMENT WHERE
TEMPERATURES WILL EXCEED 110 DEGREES FAHRENHEIT OR DROP BELOW 55 DEGREES.
YES
IS THIS A NEW REFRIGERATOR?
PLEASE ALLOW 24 HOURS FOR THE TEMPERATURE OF THE
REFRIGERATOR AND CONTENTS TO STABILIZE.
NO
HAVE THE CONTROLS BEEN
PROPERLY ADJUSTED COLDER?
NO
CONTROLS MAY NEED TO BE SET COLDER THAN THE MIDDLE OR
“NORMAL” SETTING. TURN FRESH FOOD KNOB ONE SETTING
(HALF SETTING WHEN POSSIBLE) COLDER & ALLOW 24 HOURS
BETWEEN ADJUSTMENTS. REPEAT UNTIL COLD ENOUGH. (NOTE:
SOME TYPICAL CONTROLS ARE ILLUSTRATED BELOW.)
YES
THE BEST JUDGE OF REFRIGERATOR TEMPERATURES ARE BEVERAGES. IF THE
TEMPERATURE OF THE BEVERAGE IS NOT TO YOUR SATISFACTION, THE
REFRIGERATOR CONTROL CAN BE ADJUSTED TO A COOLER SETTING.
IF YOU WOULD LIKE TO CHECK REFRIGERATOR TEMPERATURE, PLACE A
THERMOMETER APPROVED FOR FOOD USE IN A GLASS OF WATER. PLACE THE
GLASS ON AN INTERIOR SHELF FOR 24 HOURS. READ THE THERMOMETER
QUICKLY ( WHILE STILL SUBMERGED IN THE WATER IF POSSIBLE).
Most controls have settings that range from 1 to some integer. Usually “1” is the warmest setting and the highest number is the coldest setting.
For digital controls, adjust the settings to the desired temperature. The initial settings are 37 degrees for the refrigerator and 0 for the freezer.
CLICK FOR MORE ON “REFRIGERATOR IS NOT COOL ENOUGH”
REFRIGERATOR IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
CLICK FOR PREVIOUS PAGE ON “REFRIGERATOR IS NOT COOL ENOUGH”
3 ARE THE AIR VENTS BLOCKED?
(SIDE-BY-SIDE MODELS)
NO
4 ARE WARM ITEMS IN A DOOR
BIN/SHELF?
NO
VENT
YES
COLD AIR MUST BE PERMITTED TO
ENTER THE REFRIGERATOR FROM
THE FREEZER (AT THE TOP SHELF
VENT). CLEAR AIR FLOW PATH.
MORE DRY
YES
IF THE “NOT COOL ENOUGH” ITEMS
ARE CURRENTLY LOCATED IN A
DOOR BIN, TRY MOVING THE ITEMS
TO AN INTERIOR SHELF.
TEMPERATURES ARE TYPICALLY
COOLER ON THE INTERIOR
SHELVES THAN IN THE DOOR BINS.
5
ARE DOORS OPENED OFTEN?
NO
YES THE REFRIGERATOR WILL WARM WHEN THE DOORS ARE
OPENED. KEEP DOORS CLOSED AS MUCH AS POSSIBLE.
6
HAS FOOD BEEN ADDED?
YES
ADDING A LARGE AMOUNT OF FOOD WARMS THE
REFRIGERATOR. IT CAN TAKE SEVERAL HOURS TO RETURN
TO NORMAL TEMPERATURE.
STILL HAVING PROBLEMS...
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Schedule Service
FREEZER IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
FOR PROPER OPERATION, THE REFRIGERATOR SHOULD NOT BE PLACED IN AN ENVIRONMENT WHERE
TEMPERATURES WILL EXCEED 110 DEGREES FAHRENHEIT OR DROP BELOW 55 DEGREES.
1
IS THIS A NEW REFRIGERATOR?
NO
YES
2 HAVE THE CONTROLS BEEN
PROPERLY ADJUSTED COLDER?
NO
YES
PLEASE ALLOW 24 HOURS FOR THE TEMPERATURE OF THE
FREEZER AND CONTENTS TO STABILIZE.
CONTROLS MAY NEED TO BE SET COLDER THAN THE MIDDLE OR
“NORMAL” SETTING. TURN FREEZER KNOB ONE SETTING
COMPARTMENT SETTING ONE SETTING (HALF SETTING WHEN
POSSIBLE) COLDER. ALLOW 24 HOURS BETWEEN
ADJUSTMENTS. REPEAT UNTIL COLD ENOUGH. (NOTE: SOME
CONTROLS ARE ILLUSTRATED BELOW.)
THE BEST JUDGE OF FREEZER TEMPERATURES IS ICE CREAM. ICE CREAM
SHOULD BE FROZEN BUT SPOONABLE. IF NOT TO YOUR SATISFACTION,
THE FREEZER CONTROL CAN BE ADJUSTED TO A COOLER SETTING.
Most controls have settings that range from 1 to some integer. Usually “1” is the warmest setting and the highest number is the coldest setting.
For digital controls, adjust the settings to the desired temperature. The initial settings are 37 degrees for the refrigerator and 0 for the freezer.
CLICK FOR MORE ON “FREEZER IS NOT COOL ENOUGH”
FREEZER IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
CLICK FOR PREVIOUS PAGE ON “FREEZER IS NOT COOL ENOUGH”
3 ARE WARM ITEMS IN A DOOR
BIN OR SHELF?
NO
YES
IF THE “NOT COOL ENOUGH” ITEMS ARE CURRENTLY LOCATED IN
A DOOR BIN, TRY MOVING THE ITEMS TO AN INTERIOR SHELF.
TEMPERATURES ARE TYPICALLY COOLER ON THE INTERIOR
SHELVES THAN IN THE DOOR BINS.
4
ARE DOORS OPENED OFTEN?
NO
YES THE FREEZER WILL WARM WHEN THE DOORS ARE OPENED. KEEP
DOORS CLOSED AS MUCH AS POSSIBLE.
5
HAS FOOD BEEN ADDED?
YES ADDING A LARGE AMOUNT OF FOOD WARMS THE FREEZER. IT
CAN TAKE SEVERAL HOURS TO RETURN TO NORMAL
TEMPERATURE.
STILL HAVING PROBLEMS...
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REFRIGERATOR IS TOO COLD
1
ITEM BY THE VENT?
NO
YES
CLICK HERE FOR INFORMATION ON ITEMS, SUCH
AS VEGETABLES, FREEZING IN DRAWERS.
COLD AIR ENTERS THE REFRIGERATOR THROUGH A VENT. IF AN
ITEM IS PLACED NEAR THE VENT, IT MAY BE TOO COLD OR FREEZE.
MOVE THE ITEM AWAY FROM THE AIR VENT.
FREEZER
COMPARTMENT
MORE DRY
AIR
VENT
RETURN
VENT
REFRIGERATOR
COMPARTMENT
THE COLDEST
AREAS IN THE
REFRIGERATOR
COMPARTMENT
ARE THE AREAS
NEAR THE “AIR
VENT” AND THE
BACK OF THE
INTERIOR
SHELVES.
2
CONTROL SET TOO COLD?
YES
IF ITEMS IN THE REFRIGERATOR ARE TOO COLD, TURN THE
REFRIGERATOR CONTROL KNOB ONE SETTING (HALF SETTING
WHEN POSSIBLE) WARMER AND ALLOW 24 HOURS BETWEEN
ADJUSTMENTS. REPEAT UNTIL WARM ENOUGH. (NOTE: SOME
TYPICAL CONTROLS ARE PICTURED BELOW.)
STILL HAVING PROBLEMS...
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FREEZER IS TOO COLD
1
CONTROL SET TOO COLD?
YES ADJUST FREEZER CONTROL ONE SETTING WARMER AND ALLOW
24 HOURS BETWEEN ADJUSTMENTS. REPEAT UNTIL WARM
ENOUGH.
MORE DRY
Most controls have settings that range from 1 to some integer. Usually “1” is the warmest setting and the highest number is the coldest setting.
For digital controls, adjust the settings to the desired temperature. The initial settings are 37 degrees for the refrigerator and 0 for the freezer.
STILL HAVING PROBLEMS...
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Schedule Service
ITEMS IN REFRIGERATOR DRAWERS NOT COLD ENOUGH
1
IF ITEMS IN THE CONVERTIBLE MEAT/CRISPER PAN ARE NOT COOL
MEAT/CRIPER PAN (SIDE-BY-
SIDE MODELS)?
YES
ENOUGH, CHECK THE CONVERTIBLE CONTROL ON THE
REFRIGERATOR WALL TO THE LEFT OF THE BOTTOM PAN. MOVE
THE CONTROL TOWARD THE “MEAT” SETTING FOR COOLER
TEMPERATURES.
NO
WARMER
COLDER
MORE DRY
LABELS MAY BE
DIFFERENT ACCORDING
TO MODEL. THE
VEGETABLE SETTING
WILL BE TO THE LEFT,
THE MEAT SETTING TO
THE RIGHT.
2
3
ITEMS IN THE CHILLED MEAT
DRAWER (ON SOME TOP-
YES
DRAWER TEMPERATURE CONTROL BACK TOWARD THE “COLDER”
FREEZER MODELS)?
SETTING.
NO
ITEMS IN OTHER
REFRIGERATOR DRAWER?
YES
ENSURE NOTHING IS BLOCKING AIR FROM FLOWING DOWN THE
BACK WALL OF THE REFRIGERATOR. IF NOTHING IS, SET THE
REFRIGERATOR CONTROL ONE SETTING (HALF SETTING WHEN
POSSIBLE) COLDER.
STILL HAVING PROBLEMS...
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Schedule Service
ITEMS FREEZING IN CRISPER OR FRESH FOOD BINS
1
IF ITEMS ARE FREEZING IN THE BOTTOM (CONVERTIBLE) MEAT
MEAT/CRIPER PAN (SIDE-BY-
YES
PAN/CRISPER (SIDE-BY-SIDE MODELS), THE CONVERTIBLE
CONTROL IS LIKELY SET WRONG. CHECK THE CONVERTIBLE
CONTROL ON THE REFRIGERATOR WALL TO THE LEFT OF THE
SIDE MODELS)?
BOTTOM PAN. FOR STORING VEGETABLES, THE CONTROL
SHOULD BE MOVED COMPLETELY TO THE “VEG” OR CARROT
NO
SETTING.
WARMER LABELS MAY BE DIFFERENT
ACCORDING TO MODEL. THE
VEGETABLE SETTING WILL
BE TO THE LEFT, THE MEAT
SETTING TO THE RIGHT.
2 ITEMS IN DRAWER OTHER THAN
CONVERTIBLE PAN/CRISPER?
YES
IF ITEMS ARE FREEZING IN A DRAWER OTHER THAN THE
CONVERTIBLE MEAT/CRISPER PAN, THE REFRIGERATOR
CONTROLS MAY BE SET COLDER THAN NECESSARY. SET THE
REFRIGERATOR AND FREEZER (SOME MODELS) CONTROLS TO
THE MID SETTING. WAIT 24 HOURS FOR TEMPERATURES TO
STABILIZE BEFORE MAKING FURTHER ADJUSTMENTS.
Most controls have settings that range from 1 to some integer. Usually “1” is the warmest setting and the highest number is the coldest setting.
(Note: For digital controls, the mid settings are 37 for the refrigerator and 0 for the freezer.
STILL HAVING PROBLEMS...
(
Schedule Service
FROSTED UP! (ICE BUILD-UP IN FREEZER)
ICE DROPLETS ON THE FREEZER WALLS AND BACK
PANEL ARE NORMAL.
1
IS THERE A HEAVY SHEET OF
ICE IN THE FREEZER ON THE
BACK PANEL?
NO
YES A HEAVY SHEET OF ICE ON THE FREEZER BACK PANEL IS LIKELY
AN INDICATION OF A DEFROST PROBLEM. SCHEDULE SERVICE.
2
IS THERE FROST BUILD-UP
AROUND THE DOORS OR ON
THE CEILING?
NO
YES
FROST BUILD-UP IN THESE AREAS SUGGEST AN AIR LEAK, LIKELY
DUE TO A GASKET PROBLEM. THE DOOR GASKET SHOULD SEAL
ALL THE WAY AROUND ON BOTH DOORS. SCHEDULE SERVICE TO
HAVE THE GASKET REPAIRED.
3
WAS THE DOOR LEFT OPEN?
YES
FROST BUILD-UP IS LIKELY TO
OCCUR IF THE DOOR WAS
LEFT OPEN FOR A PERIOD OF
TIME. ENSURE DOORS ARE
CLOSING COMPLETELY, AND
THAT NOTHING IS BLOCKING
THE DOORS OPEN.
STILL HAVING PROBLEMS...
(
Schedule Service
ICE DROPLETS IN THE FREEZER
1
IS THE ROOM HUMID? (NO A.C.)
2
NO
ARE DOORS OPENED OFTEN?
NO
YES
YES
ICE DROPLETS ON THE FREEZER WALLS AND
BACK PANEL ARE NORMAL.
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) IT IS NORMAL FOR SOME SWEATING OR
HUMIDITY TO BE SEEN ON THE INTERIOR WALLS OF THE FRESH
FOOD SECTION AND ON BOTTLES AND JARS.
WHEN THE DOOR IS OPENED, HUMIDITY FROM THE ROOM AIR
ENTERS THE FREEZER. THE MORE OFTEN THE DOOR IS
OPENED, THE FASTER THE HUMIDITY BUILDS UP. KEEPING THE
DOOR OPENINGS TO A MINIMUM WILL HELP, BUT MAY NOT
COMPLETELY ELIMINATE FROST OR ICE IN THE FREEZER.
3
ARE THE AIR VENTS BETWEEN
FREEZER & REFRIGERATOR
COMPARTMENTS BLOCKED?
YES
(SIDE-BY-SIDE MODELS)
NO
4
WAS THE DOOR LEFT OPEN?
YES
DO NOT BLOCK THE VENTS WITH
BLOCKED, AIRFLOW WILL BE
PREVENTED AND TEMPERATURE
AND MOISTURE PROBLEMS MAY
OCCUR.
VENT
FROST OR ICE IS LIKELY TO
APPEAR IF THE DOOR WAS
LEFT OPEN FOR A PERIOD OF
TIME. ENSURE DOORS ARE
CLOSING COMPLETELY, AND
THAT NOTHING IS BLOCKING
THE DOORS OPEN.
STILL HAVING PROBLEMS...
(
Schedule Service
SWEATING/DEW INSIDE THE REFRIGERATOR
1
2
INTERNAL MOISTURE MAY INCLUDE LIGHT SWEATING OR HUMIDITY ON INTERIOR WALLS, SHELVES,
BOTTLES & JARS, ETC. SOME MOISTURE IN THE FRESH FOOD AREA AND CRISPERS IS NORMAL.
IS THE ROOM HUMID? (NO A.C.)
NO
ARE DOORS OPENED OFTEN?
NO
YES
YES
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) IT IS NORMAL FOR SOME SWEATING OR
HUMIDITY TO BE SEEN ON THE INTERIOR WALLS OF THE FRESH
FOOD SECTION AND ON BOTTLES AND JARS.
WHEN THE DOOR IS OPENED, HUMIDITY FROM THE ROOM AIR
ENTERS THE REFRIGERATOR. THE MORE OFTEN THE DOOR IS
OPENED, THE FASTER THE HUMIDITY BUILDS UP. KEEPING THE
DOOR OPENINGS TO A MINIMUM WILL HELP, BUT MAY NOT
3
ARE THE AIR VENTS BETWEEN
FREEZER & REFRIGERATOR YES
COMPARTMENTS BLOCKED?
(SXS MODELS)
NO
DO NOT BLOCK THE VENTS WITH
FOOD ITEMS. IF THE VENTS ARE
BLOCKED, AIRFLOW WILL BE
PREVENTED AND TEMPERATURE
AND MOISTURE PROBLEMS MAY
OCCUR.
VENT
CLICK FOR MORE ON “INTERIOR SWEATING”
SWEATING/DEW INSIDE THE REFRIGERATOR
CLICK FOR PREVIOUS PAGE ON “INTERIOR SWEATING”
INTERNAL MOISTURE MAY INCLUDE LIGHT SWEATING OR HUMIDITY ON
INTERIOR WALLS, BOTTLES & JARS, ETC. SOME MOISTURE IN THE FRESH
FOOD AREA AND CRISPERS IS NORMAL.
4 HAS FOOD BEEN STORED
PROPERLY?
NO
YES
CHECK ALL FOOD IS SECURELY WRAPPED OR PACKAGED AND
WIPE OFF DAMP FOOD CONTAINERS.
5
EXCESS MOISTURE IN CRISPER?
YES
CRISPERS ARE DESIGNED TO RETAIN MOISTURE TO KEEP
VEGETABLES FRESH. ENSURE FOOD IS PACKAGED PROPERLY.
IF HUMIDITY CONTROL IS PRESENT, ADJUST THE CONTROL
TOWARD THE LOW END TO LET MOISTURE OUT OF THE CRISPER.
REFER TO THE OWNER’S MANUAL FOR FURTHER DETAILS ON
CRISPER SETTINGS.
WHEN THE HUMIDITY CONTROL IS SET ON “HIGH”, THE VENT IS CLOSED. WHEN THE CONTROL IS SET
ON “LOW”, THEN VENT IS OPEN ALLOWING MOISTURE TO ESCAPE FROM THE DRAWER.
STILL HAVING PROBLEMS...
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Schedule Service
MOISTURE ON OUTSIDE OF REFRIGERATOR
MORE DRY
MOISTURE ON THE MULLION (DIVIDER BETWEEN
FREEZER AND REFRIGERATOR) IS NOT UNUSUAL
DURING PERIODS OF HIGH HUMIDITY. WIPE SURFACES
DRY AS NEEDED.
Cabinet
Flanges
Mullion
Mullion
STILL HAVING PROBLEMS...
(
Schedule Service
DISPENSER IS SWEATING
1 IS ICE CHUTE DOOR
STUCK OPEN?
NO
YES
CHECK FOR AND CLEAR ANY ICE
THAT HAS BLOCKED THE ICE CHUTE
DOOR OPEN. (USE A PLASTIC
UTENSIL TO REMOVE ICE JAMS.) IF
ICE CHUTE DOOR WILL NOT CLOSE
COMPLETELY, SCHEDULE SERVICE.
MORE DRY
“SWEAT”, OR CONDENSATION,
ILLUSTRATED ON THE BACK PANEL
OF THE DISPENSER COVER.
2
IS THE ROOM HUMID? (NO A.C.)
YES
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) SOME CONDENSATION MAY FORM ON
THE DISPENSER COVER. WIPE OFF THE MOISTURE.
STILL HAVING PROBLEMS...
(
Schedule Service
NO ICE IS BEING PRODUCED
1
IS THIS A NEW REFRIGERATOR?
NO
2
IS THE ICE MAKER ON?
NO
YES
YES
WAIT 72 HOURS FOR FULL ICE PRODUCTION TO BEGIN. ICE
MAKER SHOULD PRODUCE 70-120 CUBES EVERY 24 HOURS ONCE
COOLED.
TURN ON THE ICE MAKER BY LOWERING THE WIRE SHUTOFF ARM
(TOP-FREEZER AND SxS MODELS WITHOUT IN-DOOR-ICE) OR BY
PLACING THE SLIDE SWITCH IN THE ON POSITION (SIDE-BY-SIDE
WIRE SHUTOFF ARM
SLIDE SWITCH
(located on right-hand wall of the freezer compartment)
3
IS THE WATER TURNED ON?
NO
YES
CHECK TO SEE IF YOUR REFRIGERATOR HAS BEEN CONNECTED TO
YOUR HOME WATER SUPPLY (COLD WATER LINE ONLY) AND THE
SUPPLY SHUT-OFF VALVE IS TURNED ON. THIS VALVE IS OFTEN
LOCATED BEHIND THE UNIT OR UNDER THE SINK.
NOTE: IF A WATER FILTER IS PRESENT,
BE SURE FILTER IS NOT CLOGGED OR
INSTALLED INCORRECTLY. SEE USE &
CARE GUIDE.
CLICK FOR MORE ON “NO ICE IS BEING PRODUCED”
SHUT-OFF VALVE
SADDLE VALVE
NO ICE IS BEING PRODUCED
CLICK FOR PREVIOUS PAGE ON “NO ICE IS BEING PRODUCED”
4
IS THE FREEZER COLD ENOUGH?
NO
THE FREEZER TEMPERATURE MAY BE TOO WARM FOR ICE
PRODUCTION. BE SURE DOORS ARE CLOSING COMPLETELY.
AFTER WAITING 24 HOURS TO COOL, TRY ADJUSTING THE
FREEZER CONTROL ONE SETTING COLDER.
MORE DRY
YES
5
Most controls have settings that range from 1 to some integer. Usually “1” is the warmest setting and the
ICE CUBE JAMMED?
highest number is the coldest setting.
YES
For digital controls, adjust the settings to the desired temperatures. The initial settings are 37 degrees for the refrigerator and 0 for the freezer.
LOOK TO SEE IF AN ICE
CUBE IS JAMMED IN THE
EJECTOR ARM. REMOVE
JAMMED ICE FROM THE
EJECTOR ARM WITH A
PLASTIC UTENSIL SO THE
PRODUCT IS NOT DAMAGED.
STILL HAVING PROBLEMS...
(
Schedule Service
NOT ENOUGH ICE IS BEING PRODUCED
1
IS THIS A NEW REFRIGERATOR?
NO
YES
WAIT 72 HOURS FOR FULL ICE PRODUCTION TO BEGIN. ICE
MAKER SHOULD PRODUCE 70-120 CUBES EVERY 24 HOURS ONCE
COOLED.
2
IS THE FREEZER COLD ENOUGH?
YES
NO
THE FREEZER TEMPERATURE SHOULD BE BELOW 10 DEGREES F
SO THE WATER WILL FREEZE AND THE ICE MAKER WILL GO INTO A
HARVEST. BE SURE DOORS ARE CLOSING COMPLETELY. AFTER
WAITING 24 HOURS TO COOL, THE CUSTOMER MAY NEED TO
ADJUST THE FREEZER CONTROL ONE SETTING COLDER.
3
IS WATER VALVE FULLY OPEN?
YES
NO
ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON COMPLETELY.
A LOW VOLUME OF WATER FLOW MAY DECREASE THE AMOUNT OF
ICE PRODUCED.
Note: Saddle/shut-off valves are often located either behind the refrigerator or under the sink.
Other locations include such places as the basement or crawl space.
SADDLE VALVE
SHUT-OFF VALVE
BE SURE THE WATER SUPPLY LINE AND SHUT-OFF VALVE ARE NOT CLOGGED. IF THE
SADDLE VALVE IS CLOGGED , REPLACE IT OR CALL A PLUMBER. USE A 1/4” SADDLE-
TYPE VALVE THAT REQUIRES A DRILLED HOLE. IT IS NOT RECOMMENDED TO USE A
SELFPIERCING TYPE OR A 3/16” SADDLE VALVE, BOTH OF WHICH WILL CLOG MORE
EASILY AND REDUCE WATER FLOW.
CLICK FOR MORE ON “NOT ENOUGH ICE”
NOT ENOUGH ICE IS BEING PRODUCED
CLICK FOR PREVIOUS PAGE ON “NOT ENOUGH ICE”
4
IS THE WATER LINE KINKED?
NO
5
IS WATER FILTER PRESENT?
NO
YES
YES
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
A CLOGGED OR INCORRECTLY INSTALLED FILTER WILL REDUCE
WATER FLOW. IF WATER DISPENSER PRESENT, REMOVE THE
FILTER AND OPERATE THE DISPENSER. IF THE WATER FLOW
INCREASES NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR
INSTALLED INCORRECTLY. CHECK THE USE & CARE GUIDE FOR
FILTER LOCATION AND PROPER INSTALLATION INSTRUCTIONS.
6 IS AN ICE CUBE JAMMED IN THE
ICE MAKER EJECTOR ARM?
YES
NO
REMOVE THE ICE CUBE JAMMED USING A PLASTIC UTENSIL SO THE
PRODUCT IS NOT DAMAGED.
CLICK FOR MORE ON “NOT ENOUGH ICE”
NOT ENOUGH ICE IS BEING PRODUCED
CLICK FOR PREVIOUS PAGE ON “NOT ENOUGH ICE”
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
7
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
YES
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
STILL HAVING PROBLEMS...
(
Schedule Service
ICE CUBES ARE HOLLOW, SMALL
HOLLOW OR SMALL ICE CUBES ARE LIKELY DUE TO LOW WATER PRESSURE.
A COLD WATER SUPPLY WITH WATER PRESSURE BETWEEN 30 AND 120 psi (207-827 kPa) IS
REQUIRED TO PROPERLY OPERATE THE ICE MAKER.
1
2
3
IF WATER DISPENSER PRESENT, DISPENSE WATER INTO MEASURING CUP FOR 5 SECONDS. IF AMOUNT
IS LESS THAN 3 OUNCES, THEN WATER PRESSURE IS LOW. CHECK THE FOLLOWING:
(NOTE: 1 CUP = 8 OUNCES 1/4 CUP = 2 OUNCES)
NO
MORE DRY
IS WATER VALVE FULLY OPEN?
ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON COMPLETELY.
YES
BE SURE THE WATER SUPPLY LINE AND SHUT-
OFF VALVE ARE NOT CLOGGED. IF THE
SADDLE VALVE IS CLOGGED, REPLACE IT OR
CALL A PLUMBER. USE A 1/4” SADDLE-TYPE
VALVE THAT REQUIRES A DRILLED HOLE. IT IS
NOT RECOMMENDED TO USE A SELF-
PIERCING TYPE OR A 3/16” SADDLE VALVE,
BOTH OF WHICH WILL CLOG MORE EASILY
AND REDUCE WATER FLOW.
Note: Saddle/shut-off valves are often located either behind the refrigerator or under the sink.
Other locations include such places as the basement or crawl space.
SADDLE VALVE
SHUT-OFF VALVE
YES
IS WATER LINE KINKED?
NO
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
IS WATER FILTER PRESENT?
YES IF WATER DISPENSER PRESENT, REMOVE THE FILTER AND OPERATE
THE DISPENSER. IF THE WATER FLOW INCREASES NOTICABLY, THEN
THE FILTER IS EITHER CLOGGED OR INSTALLED INCORRECTLY.
NO
CLICK FOR MORE ON “ICE CUBES ARE HOLLOW, SMALL”
ICE CUBES ARE HOLLOW, SMALL
CLICK FOR PREVIOUS PAGE ON “ICE CUBES ARE HOLLOW, SMALL”
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
4
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
YES
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
STILL HAVING PROBLEMS...
(
Schedule Service
COLOR OR DEBRIS IS IN THE ICE/WATER
1
NEW PLUMBING CONNECTIONS?
YES
NO
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED ICE.
DISCARD THE FIRST FEW BATCHES OF ICE AND RUN ADDITIONAL
WATER THROUGH THE DISPENSER (SOME MODELS) TO CLEAN THE
LINES.
2
3
WATER FILTER PRESENT?
NO
MINERALS IN WATER?
NO
YES GRAY OR DARK DISCLORATION IN ICE INDICATES THAT THE WATER
FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
MORE DRY
DISCARD COLORED ICE.
YES TO REMOVE MINERALS SUCH AS SULFUR, A SEPARATE
HOUSEHOLD WATER FILTRATION SYSTEM MAY NEED TO BE
INSTALLED.
YES
4
ICE STORED FOR A WHILE?
NO
5
FREEZER/BUCKET CLEAN?
NO
THROW OLD ICE AWAY, CLEAN BUCKET (SEE BELOW) AND ALLOW
24 HOURS FOR THE ICE MAKER TO PRODUCE MORE ICE.
DISCONNECT POWER. REMOVE ALL REMOVEABLE PARTS FROM
FREEZER. HAND WASH, RINSE, AND DRY PARTS AND INTERIOR
SURFACE WITH NON-ABRASIVE CLEANER. TO HELP REMOVE
ODORS, WASH WITH MIXTURE OF BAKING SODA AND WARM
WATER (2 TBS. TO 1 QT.) AS DESCRIBED IN THE OWNER’S MANUAL.
DO NOT USE WATER THAT IS MICROBIOLOGICALLY UNSAFE OR OF UNKNOWN
QUALITY WITHOUT ADEQUATE DISINFECTION BEFORE OR AFTER THE SYSTEM.
STILL HAVING PROBLEMS...
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THERE IS AN ODD TASTE OR ODOR IN THE ICE
1
FOOD PROPERLY WRAPPED?
YES
NO
USE AIRTIGHT, MOISTURE PROOF PACKAGING TO HELP PREVENT
ODOR TRANSFER FROM STORED FOOD.
2
NEW PLUMBING CONNECTIONS?
YES
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED ICE.
NO
3
ICE STORED FOR A WHILE?
NO
YES THROW OLD ICE AWAY, CLEAN BUCKET (SEE BELOW) AND ALLOW
24 HOURS FOR THE ICE MAKER TO PRODUCE MORE ICE.
4
FREEZER/BUCKET CLEAN?
YES
NO
DISCONNECT POWER. REMOVE ALL REMOVEABLE PARTS FROM
FREEZER. HAND WASH, RINSE, AND DRY PARTS AND INTERIOR
SURFACE WITH NON-ABRASIVE CLEANER. TO HELP REMOVE
ODORS, WASH WITH MIXTURE OF BAKING SODA AND WARM
WATER (2 TBS TO 1 QT) AS DESCRIBED IN THE OWNER’S MANUAL.
5
6
WATER FILTER PRESENT?
NO
TIME TO CHANGE FILTER?
YES
GRAY OR DARK DISCLORATION IN ICE INDICATES THAT THE WATER
FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
ADDITIONAL WATER THROUGH THE WATER DISPENSER AND/OR
DISCARD COLORED ICE.
YES
IT MAY BE TIME TO CHANGE THE WATER FILTER. REFER TO THE
USE AND CARE GUIDE TO DETERMINE IF THE FILTER IS READY TO
BE CHANGED.
STILL HAVING PROBLEMS...
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Schedule Service
NOT DISPENSING ICE
1
2
3
4
IS DISPENSER LOCKED?
NO
FREEZER DOOR SHUT?
YES
IS ICE STUCK IN CHUTE?
NO
YES
NO
YES
ICE FROZEN IN BIN OR BUCKET?
YES
NO
THE LOCK FEATURE DEACTIVATES THE
DISPENSER LEVERS. PRESS THE
“UNLOCK” BUTTON UNTIL INDICATOR
APPEARS.
ENSURE FREEZER DOOR IS SHUTTING
COMPLETELY. THE DOOR MUST BE SHUT
IN ORDER FOR THE ICE DISPENSER TO
OPERATE.
DO NOT USE ANYTHING SHARP TO
REMOVE ICE DUE TO DAMAGE RISK.
IF ICE IS CLUMPING OR STICKING TOGETHER, SHAKE THE ICE BIN
OR BUCKET TO SEPARATE CUBES. IF CUBES DO NOT SEPARATE,
EMPTY ICE BIN OR BUCKET AND WAIT 24 HOURS FOR ICE TO
RESTOCK.
5
ICE MELTED AROUND AUGER?
NO
YES
DUMP THE ICE CUBES AND CLEAN THE
ICE BUCKET. ALLOW 24 HOURS FOR
THE ICE MAKER TO RESTOCK. DO
NOT TRY TO REMOVE THE MELTED ICE
WITH A SHARP OBJECT. YOU COULD
DAMAGE THE ICE BUCKET.
NOTE: ICE FREEZING IN THE BUCKET OR AROUND
THE AUGER MAY BE A RESULT OF THE FREEZER
DOOR NOT BEING SHUT PROPERLY OR THE ICE
CHUTE DOOR BEING STUCK OPEN. REFER TO ITEMS
#2 AND #3 ABOVE FOR MORE INFORMATION.
CLICK FOR MORE ON “ICE NOT DISPENSING”
NOTE: THE AUGER IS THE METAL
SPIRAL OBJECT IN THE ICE
BUCKET. THERE ARE DIFFERENT
TYPES OF ICE BUCKETS. ONLY
ONE EXAMPLE IS SHOWN.
NOT DISPENSING ICE
CLICK FOR PREVIOUS PAGE ON “ICE NOT DISPENSING”
6 ICE BUCKET OR BIN
INSTALLED CORRECTLY?
YES
NO
FOR MODELS WITH AN
INTERIOR BIN (PICTURED),
PUSH THE ICE BIN IN ALL
THE WAY. IF THE ICE BIN
DOES NOT GO IN ALL THE
WAY, IT MAY NOT BE PUT IN
STRAIGHT. PULL IT OUT
AND TRY AGAIN.
FOR MODELS WITH AN ICE
BUCKET LOCATED ON THE
FREEZER DOOR, THE
BUCKET SHOULD SIT
LEVEL.
7
8
DOES ICE MAKER STALL WHEN
DISPENSING CRUSHED ICE?
YES
NO
YES
OTHER ICE ADDED?
CHANGE FROM CRUSHED TO CUBED. IF CUBED ICE DISPENSES
CORRECTLY, CHANGE BACK TO CRUSHED AND BEGIN DISPENSING
AGAIN.
ONLY ICE PRODUCED BY THE ICE MAKER SHOULD BE IN THE ICE
BIN OR BUCKET. ALL ICE FROM OTHER SOURCES SHOULD BE
REMOVED.
STILL HAVING PROBLEMS...
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Schedule Service
WATER DISPENSER IS NOT WORKING
1
2
FIRST TIME USING SYSTEM?
NO
IS THE DISPENSER LOCKED?
NO
3
IS THE WATER TURNED ON?
4
YES
SADDLE VALVE
IS WATER LINE KINKED?
NO
YES
YES
NO
YES
THE WATER SYSTEM NEEDS TO BE FILLED THE FIRST TIME IT IS
USED. DEPRESS THE DISPENSER BAR UNTIL THE WATER BEGINS
TO FLOW. (NOTE: IT MAY TAKE UP TO 5 MINUTES FOR WATER TO
START FLOWING.) DISCARD THE FIRST 2-3 GALLONS OF WATER.
THE LOCK FEATURE DEACTIVATES THE DISPENSER LEVERS. ON
THE DISPENSER FRONT COVER, PRESS THE “UNLOCK” BUTTON
UNTIL INDICATOR APPEARS.
BE SURE WATER IS CONNECTED AND THE SHUT-OFF OR SADDLE
VALVE IS TURNED ON. CONFIRM WATER FLOW. ALSO SEE “WATER
SUPPLY HOOKUP”.
SHUT-OFF
VALVE
Note: Saddle/shut-off valves are often located either behind the refrigerator or under the sink. Other locations include such places as the basement or crawl space.
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE OR PREVENT WATER FLOW.
5
IS WATER FILTER PRESENT?
YES
IF WATER DISPENSER PRESENT, REMOVE THE FILTER AND
OPERATE THE DISPENSER. IF THE WATER FLOW INCREASES
NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR INSTALLED
INCORRECTLY.
STILL HAVING PROBLEMS...
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WATER DRIPPING FROM DISPENSER
1 SYSTEM FLUSHED UPON
INSTALLATION?
YES
NO
AIR IN THE LINE MAY CAUSE WATER TO DRIP. WATER NEEDS TO
FILL THE LINES AND THE AIR NEEDS TO BE CLEARED. DEPRESS
THE WATER DISPENSER UNTIL WATER FLOWS. DISPENSE AND
DISCARD 2-3 GALLONS OF WATER AS RECOMMENDED IN THE
OWNER’S MANUAL.
2 CUP REMOVED IMMEDIATELY
AFTER DISPENSING?
NO
YES
ONE OR TWO DROPS AFTER DISPENSING IS NORMAL. HOLD THE
CUP UNDER THE CHUTE FOR 2 TO 3 SECONDS AFTER RELEASING
THE DISPENSER LEVER.
3 DOES THE HOME HAVE HIGH
WATER PRESSURE?
YES
WATER PRESSURE ABOVE 50 PSI MAY CONTRIBUTE TO WATER
DRIPPING FROM THE DISPENSER.
MORE DRY
STILL HAVING PROBLEMS...
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WATER DISPENSING SLOWLY
1
IS WATER VALVE FULLY OPEN?
YES
NO
ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON
COMPLETELY. A LOW VOLUME OF WATER FLOW MAY DECREASE
THE AMOUNT OF ICE PRODUCED.
2
IS WATER LINE KINKED?
NO
SADDLE VALVE
YES
MORE DRY
Note: Saddle/shut-off valves are often located either behind the refrigerator or under the sink. Other locations include such places as the basement or crawl space.
SHUT-OFF VALVE
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
3
IS WATER FILTER PRESENT?
NO
YES
A CLOGGED OR INCORRECTLY INSTALLED FILTER WILL REDUCE
WATER FLOW. IF WATER DISPENSER PRESENT, REMOVE THE
FILTER AND OPERATE THE DISPENSER. IF THE WATER FLOW
INCREASES NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR
INSTALLED INCORRECTLY.
CLICK FOR MORE ON “WATER DISPENSING SLOWLY”
WATER DISPENSING SLOWLY
CLICK FOR PREVIOUS PAGE ON “WATER DISPENSING SLOWLY”
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
4
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
YES
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
STILL HAVING PROBLEMS...
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Schedule Service
WATER FROM DISPENSER IS WARM
“CHILLED WATER” - WATER FROM THE DISPENSER SHOULD BE COOLER THAN TAP WATER, BUT
NOT NEAR FREEZING. THE CUSTOMER MAY NEED TO ADD ICE IF COLDER DRINKS ARE DESIRED.
NOTE FOR SIDE-BY-SIDE MODELS: TUBING FOR THE WATER DISPENSER IS COILED IN THE REFRIGERATOR COMPARTMENT
(RC) BEHIND THE CRISPER PAN. THIS IS HOW THE WATER FOR THE DISPENSER IS COOLED. FROM THE RC, THE DISPENSER
TUBE RUNS BEHIND THE GRILLE TO THE FREEZER DOOR, AND THEN UP THE FREEZER DOOR TO THE DISPENSER.
DEPENDING ON THE REFRIGERATOR MODEL, THE RESERVOIR MAY HOLD UP TO 32 OUNCES OF WATER.
1
IS THIS A NEW REFRIGERATOR?
NO
YES
ALLOW 24 HOURS AFTER HOOK-UP FOR THE REFRIGERATOR
TO COOL COMPLETELY. (WATER FOR THE DISPENSER IS
CHILLED IN THE REFRIGERATOR COMPARTMENT.)
2 LARGE AMOUNT OF WATER
RECENTLY DISPENSED?
NO
YES
AFTER DISPENSING A LARGE AMOUNT OF WATER, IT COULD
TAKE SEVERAL HOURS FOR THE WATER IN THE RESERVOIR
TO COOL COMPLETELY.
3 ANY RECENT USE (SIDE-BY-SIDE
MODELS)?
YES
NO
IF DISPENSER HAS NOT BEEN RECENTLY USED, THE FIRST
GLASS OF WATER FROM IT MAY NOT BE COOL. DISCARD THE
FIRST GLASS OF WATER. (THIS FIRST GLASS OF WATER
CAME FROM TUBING WITHIN THE FREEZER DOOR. THE
WATER WAS WARMED DUE TO THE INSULATION OF THE
FREEZER DOOR.)
4 IS THE REFRIGERATOR HOOKED
TO A COLD WATER LINE?
NO
ENSURE THE WATER SUPPLY IS CONNECTED TO A COLD
WATER LINE AND NOT A HOT WATER LINE. REFER TO THE
“WATER SUPPLY HOOK-UP” PAGE OR THE OWNER’S MANUAL
FOR ADDITIONAL INFORMATION.
STILL HAVING PROBLEMS...
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THERE IS AN ODD TASTE OR ODOR IN THE WATER
1
NEW PLUMBING CONNECTIONS?
NO
YES
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED WATER.
MORE DRY
THE FIRST FEW BATCHES OF ICE.
2
WATER FILTER PRESENT?
NO
YES
GRAY OR DARK DISCLORATION IN WATER INDICATES THAT THE
WATER FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
ADDITIONAL WATER THROUGH THE WATER DISPENSER AND/OR
DISCARD COLORED ICE.
3
TIME TO CHANGE FILTER?
YES
IT MAY BE TIME TO CHANGE THE WATER FILTER. REFER TO THE
USE AND CARE GUIDE TO DETERMINE IF THE FILTER IS READY TO
BE CHANGED.
STILL HAVING PROBLEMS...
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Schedule Service
WATER LEAKS
1
NO
DO YOU HEAR WATER LEAKING?
YES
DURING THE DEFROST CYCLE, ICE WILL MELT IN THE FREEZER AND
FLOW DOWN A TUBE INTO THE DRAIN PAN LOCATED AT THE
BOTTOM OF THE REFRIGERATOR. THE SOUND OF THIS WATER
FLOWING CAN BE MISINTERPRETED AS A LEAKING SOUND. VERIFY
EVIDENCE OF LEAK.
2
LEAKING IN BACK OF PRODUCT?
YES
MAKE SURE THE WATER LINE FROM THE IN-HOUSE WATER SUPPLY
TO THE REFRIGERATOR IS NOT DAMAGED OR CRACKED.
NO
3
MORE DRY
CHECK ALL CONNECTIONS THAT
ARE ACCESSIBLE. ENSURE TUBING
IS FIRMLY INSERTED INTO ALL
FITTINGS, AND ALL FITTINGS ARE
TIGHTENED.
CHECK CONNECTION AT VALVE
CHECK CONNECTION POINT ON UNIT
YES
LEAKING BEHIND THE GRILLE?
ON SXS MODELS…LOOK BEHIND THE FRONT GRILLE TO ENSURE THE
WATER CONNECTION TO THE DOOR IS PROPERLY DONE. PUSH THE
TUBES INTO THE FITTING FIRMLY. (NOTE: BE SURE TO CHECK THIS
CONNNECTION IF DOORS WERE REMOVED DURING DELIVERY.)
STILL HAVING PROBLEMS...
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Schedule Service
WATER SUPPLY HOOK-UP
SERVICE CALLS TO CONNECT THE WATER SUPPLY LINE TO THE REFRIGERATOR ARE NOT COVERED UNDER
WARRANTY OR A PROTECTION AGREEMENT. SERVICE TECHNICIANS ARE NOT AUTHORIZED TO INSTALL WATER
LINES IN MANY AREAS DUE TO PLUMBING CODES.
1. Be sure the water is connected and turned on. Connect (a) the refrigerator to
(b) a household water supply through (c) an approved water supply line. (Note: All
Whirlpool-built side-by-side and some top freezer refrigerators with in-the-grille filters now include a coil of gray tubing taped to the rear of the product.) If no water supply is available, contact an authorized plumbing technician.
Appliance Service Technicians are not authorized to install water lines in many areas due to plumbing codes.
Note: It is recommended not to use a self piercing saddle valve because the tapped hole often becomes clogged. Use a 1/4” saddle valve that requires a drilled hole.
2. When the refrigerator is being used for the first time you have to hold the water dispensing lever in for about 3 or 4 minutes to allow the reservoir to fill before any water will dispense.
3. Flush the water system by dispensing and discarding 2 to 3 gallons (8 to 12 L) of water. This will clean the system and purge the air out of the system. Air in the lines can cause water to drip out of the dispenser. High household water pressure may increase tendency for dispenser to drip.
Drill hole instead of using the self piercing valve.
4. Check for adequate water pressure.
You should be able to dispense about 3 -6 ounces in about 5 seconds.
5. If the refrigerator does not have a dispenser, check the water pressure using the water supply line if feasible. The
1/4” water supply line should dispense at least 9 ounces of water in 5 seconds. If not, then water pressure is low.
6. If water pressure is low, check the following:
•
Kinked tubes
•
A clogged or partially closed saddle valve
• Reverse Osmosis Water filters
•
Water filter in your refrigerator may need to be replaced
Note: Saddle/shut-off valves are often located either behind the refrigerator or under the sink. Other locations include such places as the basement or crawl space.
CHANGING/REMOVING THE WATER FILTER
WHEN SHOULD THE
FILTER BE CHANGED?
•
The filter should be changed when the filter status light/indicator alerts a filter change is needed. Consult the Use & Care Guide for instructions on and location of your particular filter status light/indicator.
•
If a filter status light/indicator is not present, the filter should be changed as recommended in the Use & Care Guide. Typically the recommended duration of a filter is 6 to 9 months, depending on your usage.
• If the water flow to the dispenser or ice maker decreases noticeably before 6 months have passed, replace the water filter cartridge more often.
THE FILTER IS HARD
TO REMOVE.
The filter may be hard to remove due to internal seals that have expanded during use. In easier access. For Style 1 filters, try to remove the filter by turning it 90 degrees counterclockwise. For Style 2, push the button to release, and pull the filter out. (Note:
If the “Tech” sheet (folded paper) has fallen out of the grille, be sure to replace it.)
The base grille snaps into place.
STYLE 1 FILTER
Rotate 90 degrees counterclockwise and then pull.
STILL HAVING PROBLEMS...
STYLE 2 FILTER
Push button to release, and pull filter out.
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Schedule Service
THE DOOR OPENS THE WRONG DIRECTION (TOP-FREEZER MODELS)
TOP-FREEZER REFRIGERATOR DOORS CAN SWING IN EITHER DIRECTION. WHEN THE HINGES
ARE ON THE RIGHT HAND SIDE OF THE DOOR, THE DOOR IS A RIGHT-HAND SWING MODEL. IF
THE HINGES ARE ON THE LEFT, IT IS A LEFT-HAND SWING MODEL.
RIGHT-HAND SWING LEFT-HAND SWING
HINGE
SIDE
DOOR REVERSALS ARE NOT COVERED UNDER WARRANTY OR A PROTECTION AGREEMENT.
FOLLOW THE STEP-BY-STEP INSTRUCTIONS IN THE USE & CARE GUIDE TO REVERSE THE
DOOR SWING.
IF ASSISTANCE IS NEEDED, A COLLECT SERVICE CALL CAN BE PERFORMED.
THE DOOR DOES NOT CLOSE ON ITS OWN
WILL THE DOOR NOT CLOSE ON ITS OWN?
NO
ADJUST FRONT ROLLER LEVELING SCREWS CLOCKWISE TO
RAISE FRONT OF CABINET UNTIL DOOR CLOSES PROPERLY.
Locate the leveling screws behind the base grille of the refrigerator on either side. Use the appropriate tool to adjust the front and rear roller leveling screws (on some models) . Turn the roller leveling screw to the right to raise that side of the refrigerator or turn it to the left to lower that side.
Check the door alignment after leveling the refrigerator.
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
FRONT LEVELER
TOOLS NEEDED TO ADJUST ROLLERS:
• On top-freezer models, use either a screwdriver or a 3/8” hex head socket to adjust the leveling screw.
• On side-by-side models, use a 1/2” hex head socket. A screwdriver may also be used for the rear leveling screw where applicable.
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
THE DOOR CLOSES TOO FAST
DOES THE DOOR CLOSE TOO FAST?
YES
ADJUST FRONT ROLLER LEVELING SCREWS COUNTER CLOCKWISE
TO LOWER FRONT OF CABINET UNTIL DOOR CLOSES SLOWER.
Locate the leveling screws behind the base grille of the refrigerator on either side. Use the appropriate tool to adjust the front and rear roller leveling screws (on some models) . Turn the roller leveling screw to the right to raise that side of the refrigerator or turn it to the left to lower that side.
Check the door alignment after leveling the refrigerator.
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
FRONT LEVELER
TOOLS NEEDED TO ADJUST ROLLERS:
• On top-freezer models, use either a screwdriver or a 3/8” hex head socket to adjust the leveling screw.
• On side-by-side models, use a 1/2” hex head socket. A screwdriver may also be used for the rear leveling screw where applicable.
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
THE FREEZER DOOR POPS OPEN
DOES THE FREEZER
DOOR POP OPEN?
YES
THE FREEZER DOOR MAY POP OPEN WHEN CLOSING THE REFRIGERATOR
DOOR DUE TO AIR EXCHANGE BETWEEN THE COMPARTMENTS. MAKE SURE
THE UNIT IS TILTING BACK SLIGHTLY SO THE DOOR WILL RESHUT.
Locate the leveling screws behind the base grille of the refrigerator on either side. Use the appropriate tool to adjust the front and rear roller leveling screws (on some models) . Turn the roller leveling screw to the right to raise that side of the refrigerator or turn it to the left to lower that side.
Check the door alignment after leveling the refrigerator.
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
FRONT LEVELER
TOOLS NEEDED TO ADJUST ROLLERS:
• On top-freezer models, use either a screwdriver or a 3/8” hex head socket to adjust the leveling screw.
• On side-by-side models, use a 1/2” hex head socket. A screwdriver may also be used for the rear leveling screw where applicable.
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
CABINET SHAKES, TIPS BACK-AND-FORTH
DOES THE CABINET SHAKE OR
TIP BACK-AND-FORTH?
YES ADJUST FRONT ROLLER LEVELING SCREWS TO ADJUST CABINET
UNTIL IT IS SECURE. CHECK TO MAKE SURE THE REAR OF THE
REFRIGERATOR IS LEVEL. SHIM IF NECESSARY.
Locate the leveling screws behind the base grille of the refrigerator on either side. Use the appropriate tool to adjust the front and rear roller leveling screws (on some models) . Turn the roller leveling screw to the right to raise that side of the refrigerator or turn it to the left to lower that side.
Check the door alignment after leveling the refrigerator.
REAR LEVELER
(ON SOME SIDE-
BY-SIDE MODELS)
FRONT LEVELER
Make sure the floor at the rear is level. Use a level and, if necessary, shims (SEE BELOW) to make the floor level for the rear of the refrigerator. Note: Some Side-by-side refrigerators also have adjustable rear levelers, and shims may not be needed.
TOOLS NEEDED TO ADJUST ROLLERS:
• On top-freezer models, use either a screwdriver or a 3/8” hex head socket to adjust the leveling screw.
• On side-by-side models, use a 1/2” hex head socket. A screwdriver may also be used for the rear leveling screw where applicable.
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
THE DOOR IS HARD TO OPEN
1
IS THE DOOR GASKET DIRTY?
YES
STICKY SPILLS SUCH AS SODA OR OTHER SUGARY SUBSTANCES
CAN CAUSE THE DOOR GASKET TO STICK TO THE CABINET. CLEAN
THE DOOR GASKET.
WHEN CLEANING, USE A CLEAN SPONGE OR SOFT CLOTH AND A
MILD DETERGENT IN WARM WATER AS DESCRIBED IN THE OWNER’S
MANUAL.
NOTE: DO NOT USE ABRASIVE OR HARSH CLEANERS SUCH AS
WINDOW SPRAYS, SCOURING CLEANSERS, FLAMMABLE FLUIDS,
CLEANING WAXES, COCENTRATED DETERGENTS, BLEACHES OR
CLEANSERS CONTAING PETROLEUM PRODUCTS. DO NOT USE
PAPER TOWELS, SCOURING PADS, OR OTHER HARSH CLEANING
TOOLS.
STILL HAVING PROBLEMS...
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Schedule Service
DOORS ARE NOT EVEN / PROPERLY ALIGNED
SIDE-BY-SIDE DOORS UNEVEN: SIDE BY SIDE REFRIGERATORS
ARE MANUFACTURED WITH THE REFRIGERATOR DOOR SLIGHTLY
HIGHER (APPROXIMATELY THE WIDTH OF A QUARTER). IF THE
TOP OF THE DOORS ARE UNEVEN AFTER FOOD HAS BEEN
LOADED IN THE DOOR, FOLLOW THE STEPS BELOW.
Top of Doors Uneven
1. USE A HEX-HEAD SOCKET WRENCH TO ADJUST THE FRONT ROLLER
DOORS ARE EVEN. TURN THE FRONT ROLLER LEVELING SCREWS TO
THE RIGHT TO RAISE THAT SIDE OF THE REFRIGERATOR OR TURN THE
LEVELING SCREW TO THE LEFT TO LOWER THAT SIDE.
NOTE: OPEN AND CLOSE BOTH THE REFRIGERATOR AND FREEZER
DOORS AFTER EACH ADJUSTMENT TO CHECK THE DOOR ALIGNMENT.
2. OPEN THE DOORS AND REPLACE THE BASE GRILLE. LINE UP THE
GRILL SUPPORT TABS WITH THE METAL CLIPS. PUSH THE GRILLE FIRMLY
TO SNAP IT INTO PLACE.
NOTE: IF THE “TECH” SHEET (FOLDED PAPER) HAS FALLEN OUT OF THE
GRILLE, BE SURE TO REPLACE IT.
3. IF THIS METHOD DOES NOT PROPERLY ALIGN THE DOORS REFER TO
THE USE AND CARE GUIDE TO LOOSEN THE BOTTOM HINGE AND MOVE
THE DOOR UP OR DOWN.
STILL HAVING PROBLEMS...
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Schedule Service
THE DOOR WILL NOT CLOSE COMPLETELY
IF THE DOOR WILL NOT CLOSE COMPLETELY, SOMETHING IS LIKELY CAUSING INTERFERENCE. WATCH
CAREFULLY AS THE DOOR IS CLOSED TO FIND THE INTERFERENCE POINT. SOME POSSIBLE POINTS OF
INTERFERENCE ARE DISCUSSED BELOW.
1 IS THE ICE BIN OR ICE BUCKET
OUT OF POSITION?
YES BE SURE ICE BUCKETS ON THE SHELF ARE PUSHED BACK ALL THE
WAY AND STRAIGHT. BE SURE ICE BUCKETS LOCATED ON THE
FREEZER DOOR ARE PROPERLY ALIGNED AND SNAPPED SECURELY
INTO PLACE.
NO
2 ARE SHELVES, PANS, BINS, OR
BASKETS OUT OF POSITION?
YES
MORE DRY
ENSURE ALL PANS, SHELVES, BINS, AND BASKETS ARE PUSHED
BACK TO THEIR CORRECT POSITIONS. REFER TO THE “FEATURES”
SECTIONS OF THE USE AND CARE GUIDE FOR DETAILED
INSTRUCTIONS ON PLACEMENT.
NO
3 ARE FOOD PACKAGES
BLOCKING THE DOOR?
YES
BE SURE CONTAINERS ARE NOT BLOCKING THE DOOR FROM
CLOSING ALL THE WAY.
STILL HAVING PROBLEMS...
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Schedule Service
CABINET IS WARM/HOT
1
IS CABINET WARM?
NO
YES THE CABINET SHOULD FEEL WARM IN THE AREA
WHERE THE GASKETS MEET THE FRAME. THIS
HEAT IS GENERATED BY A HEAT LOOP LOCATED
WITHIN THE CABINET NEAR THE GASKET AREAS.
BECAUSE THE CABINET HEAT LOOP IS A DIRECT
EXTENSION OF THE CONDENSER, THE CABINET
WILL BE WARMER THAN NORMAL. THIS HEAT
KEEPS MOISTURE AND FROST FROM FORMING ON
THE CABINET.
Cabinet
Flanges
Mullion
2
IS CABINET HOT AT
TIMES?
NO
YES
THE CABINET MAY FEEL HOT IN THE AREA WHERE
GASKETS MEET THE FRAME FOR UP TO 24 HOURS.
THIS CONDITION MAY BE CAUSED BY ONE OR MORE
OF THE FOLLOWING:
INITIAL START UP OF THE REFRIGERATOR
FROM ROOM TEMPERATURE,
LOADING FRESH FOOD OR FOOD THAT IS
NEAR ROOM TEMPERATURE, OR
HEAVY USAGE DURING CERTAIN TIMES OF THE
DAY.
Mullion
CLICK FOR MORE ON “CABINET IS WARM/HOT”
CABINET IS WARM/HOT
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3
IS CABINET HOT
CONTINUALLY?
YES
IF THE CABINET CONTINUALLY FEELS HOT IN THE AREA WHERE THE GASKET
MEETS THE FRAME,
CHECK THE CONDENSER FOR UNRESTRICTED AIR FLOW AND CLEAN IF
NECESSARY. AIR FLOW BLOCKED BY LINT, PET HAIR AND DIRT
WILL CAUSE THE CONDENSER AND HEAT LOOP TEMPERATURE
TO INCREASE. SEE THE OWNER’S MANUAL FOR INSTRUCTIONS
ON CLEANING THE CONDENSER COILS.
IF THE CONDENSER IS CLEAR, CONTACT SERVICE FOR AN INSPECTION OF
YOUR REFRIGERATOR FOR OTHER POSSIBLE CAUSES.
NOTE: IF THE REFRIGERATOR IS NOT UNDER
WARRANTY, THERE WILL BE A CHARGE FOR A
SERVICE CALL TO CLEAN THE CONDENSER..
IF THE REFRIGERATOR IS COVERED BY A
MAINTENANCE OR PROTECTION AGREEMENT,
CLEANING THE CONDENSER IS COVERED BY
THE AGREEMENT.
VIEW OF CONDENSER FROM FRONT OF
PRODUCT (GRILLE REMOVED)
STILL HAVING PROBLEMS...
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NOISE COMPLAINTS
MOST COMPLAINTS FOR NOISE ARE FOR NORMAL SOUNDS.
OVERALL REFRIGERATOR NOISE HAS BEEN REDUCED OVER THE YEARS. DUE TO THIS REDUCTION, YOU MAY BE HEARING
INTERMITTENT NOISES ON YOUR NEW REFRIGERATOR YOU DID NOT NOTICE ON YOUR OLD ONE. HARD SURFACES AND
CABINETS CAN INTENSIFY THESE SOUNDS. SOME NORMAL SOUNDS HAVE BEEN LISTED BELOW WITH AN EXPLANATION.
GURGLING (LIQUID FLOWING)
POPPING/CRACKING
BUZZING/GRINDING/CLICKING
AS EACH CYCLE ENDS, YOU MAY HEAR A GURGLING SOUND DUE TO THE
REFRIGERANT FLOWING THROUGH TUBES IN YOUR REFRIGERATOR.
A GURGLING SOUND MAY ALSO BE HEARD WHEN SHUTTING (OR OPENING) THE
DOORS. THIS IS DUE TO WATER EQUALIZING IN THE DRAIN TUBE AS AIR IS
FORCED THROUGH THE TUBE.
CONTRACTION AND EXPANSION OF THE INSIDE WALLS MAY CAUSE A POPPING
OR CRACKING NOISE, ESPECIALLY DURING THE DEFROST CYCLE AND INITIAL
START-UP.
IF YOUR PRODUCT IS EQUIPPED WITH AN ICE MAKER, YOU WILL HEAR A
BUZZING SOUND WHEN THE WATER VALVE OPENS TO FILL THE ICE MAKER.
THE ICE MAKER WILL MAKE A GRINDING
NOISE IFTHE WATER LINE IS NOT
CONNECTED. BE SURE THE ICE MAKER IS
TURNED OFF IF NO WATER LINE IS
CONNECTED. TURN THE ICE MAKER OFF BY
RAISING THE SHUT-OFF ARM ON SOME
MODELS, OR BY USING THE SLIDE SWITCH
ON OTHER MODELS.
4
THUMPING/BANGING
THE WATER LINE MAY PRODUCE A THUMPING OR HAMMERING SOUND DURING
THE FILL CYCLE. THE SUPPLY LINE MAY BE BANGING AGAINST SOMETHING AS
IT MOVES DURING THE FILL CYCLE.
CLICK FOR MORE ON “NOISE COMPLAINTS”
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NOISE COMPLAINTS
MOST COMPLAINTS FOR NOISE ARE FOR NORMAL SOUNDS.
OVERALL REFRIGERATOR NOISE HAS BEEN REDUCED OVER THE YEARS. DUE TO THIS REDUCTION, YOU MAY BE HEARING
INTERMITTENT NOISES ON YOUR NEW REFRIGERATOR YOU DID NOT NOTICE ON YOUR OLD ONE. HARD SURFACES AND
CABINETS CAN INTENSIFY THESE SOUNDS. SOME NORMAL SOUNDS HAVE BEEN LISTED BELOW WITH AN EXPLANATION.
CLICK FOR PREVIOUS PAGE ON “NOISE COMPLAINTS”
RATTLING OR VIBRATING
SIZZLING / HISSING
WATER LEAKING
PULSATING (HIGH-PITCHED)
CREAKING / CRACKING
THESE NOISES MAY COME FROM THE FLOW OF
THE REFRIGERANT, THE WATER LINE, OR ITEMS
STORED ON TOP OF THE REFRIGERATOR.
WATER DRIPPING ON THE DEFROST HEATER
DURING THE DEFROST CYCLE MAY CAUSE A
SIZZLING SOUND.
YOU MAY HEAR WATER RUNNING INTO THE DRAIN PAN DURING THE
DEFROST CYCLE.
YOU MAY HEAR A PULSATING OR HIGH-PITCHED SOUND FROM THE
COMPRESSOR OR FANS ADJUSTING TO OPTIMIZE PERFORMANCE.
DURING THE ICE HARVEST CYCLE, YOU MAY HEAR A CREAKING OR
CRACKING SOUND UNTIL THE ICE CUBES ARE COMPLETELY EJECTED.
STILL HAVING PROBLEMS...
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MOTOR/FAN RUNS TOO MUCH TODAY’S ENERGY EFFICIENT COMPRESSOR AND FANS MAY CAUSE
YOUR REFRIGERATOR TO RUN LONGER THAN YOUR OLD ONE.
NEW UNITS ARE DESIGNED TO AUTOMATICALLY MAINTAIN PROPER TEMPERATURES IN MOST AMBIENT
CONDITIONS AND MAY RUN 80% OF THE TIME, DEPENDING UPON USAGE AND TEMPERATURES.
1
IS THIS A NEW REFRIGERATOR?
YES
NO
2
IS ROOM TEMPERATURE WARM?
YES
NO
3
LARGE FOOD LOAD ADDED?
YES
NO
YES 4
DOORS OPENED OFTEN/LONG?
NO
5
DOORS CLOSING COMPLETELY?
YES
NO
6
TEMPERATURE OKAY?
YES
NEW REFRIGERATORS WILL RUN LONGER THAN OLDER UNITS
DUE TO HIGH EFFICIENCY MOTORS.
THE MOTOR WILL RUN LONGER IN WARM CONDITIONS OR IF THE
PRODUCT IS RECEIVING DIRECT SUNLIGHT FROM A WINDOW OR
DOOR.
THIS WARMS THE REFRIGERATOR. THE UNIT WILL RUN LONGER
TO COOL THE NEW ITEMS.
THE MORE THE DOORS ARE OPEN, THE WARMER THE UNIT
BECOMES. THEREFORE, THE UNIT WILL HAVE TO RUN LONGER
TO RECOOL THE PRODUCT.
ENSURE DOORS ARE CLOSING COMPLETELY. IS SOMETHING
BLOCKING THE DOOR(S) FROM CLOSING. FOOD ITEMS? ICE
BUCKET? CRISPER? SHELVES? ETC.
IF THE TEMPERATURE IN THE REFRIGERATOR AND FREEZER IS
OKAY, THEN THE UNIT IS OPERATING NORMAL.
STILL HAVING PROBLEMS...
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UNIT WILL NOT OPERATE
1
LIGHT WORKING?
YES
NO
IF THE REFRIGERATOR IS GETTING POWER, THE REFRIGERATOR
LIGHT SHOULD COME ON WHEN THE DOOR IS OPENED.
MAKE SURE REFRIGERATOR IS PLUGGED INTO A 3-PRONG GROUNDED OUTLET.
CHECK OUTLET. DOES ANYTHING WORK USING THAT OUTLET?
CIRCUIT BREAKER TRIPPED? RESET BREAKER OR REPLACE FUSE.
MORE DRY
YES
2
CONTROL(S) IN OFF POSITION?
SET THE REFRIGERATOR AND FREEZER TEMPERATURE CONTROLS
TO “MID” SETTINGS.
NO
3
WAS THE UNIT WORKING?
YES
THE REFRIGERATOR MAY BE IN A DEFROST MODE. THE
REFRIGERATOR WILL NORMALLY GO INTO DEFROST ONCE OR
TWICE A DAY TO CLEAR FROST BUILD-UP ON THE COOLING COILS.
IF PROBLEM IS RESOLVED, ALLOW 24 HOURS FOR THE REFRIGERATOR TO COOL
COMPLETELY BEFORE ADJUSTING CONTROLS FROM “MID” SETTING.
STILL HAVING PROBLEMS...
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DEFROST DRAIN PAN OVERFILLS
IT IS NORMAL FOR WATER TO BE IN THE DRAIN PAN BEHIND THE BASE GRILLE. THIS WATER COLLECTS
DURING THE DEFROST CYCLE, AND WILL EVAPORATE OVER TIME. WHEN IT IS HUMID, EXPECT THAT
THE WATER IN THE DEFROST PAN WILL TAKE LONGER TO EVAPORATE.
NO
1
DOORS CLOSING COMPLETELY?
YES
IF THE DOOR IS NOT CLOSED, EXCESS MOISTURE CAN ENTER THE
REFRIGERATOR. ENSURE DOORS ARE CLOSING COMPLETELY. IS
SOMETHING BLOCKING THE DOOR(S) FROM CLOSING. FOOD
ITEMS? ICE BUCKET? CRISPER? SHELVES? ETC.
NO 2
DOOR GASKET SEALING?
YES
IF THE DOOR DOES NOT SEAL CORRECTLY, EXCESS MOISTURE
CAN ENTER THE REFRIGERATOR. IF THE GASKET IS NOT
SEALING CORRECTLY, SCHEDULE A SERVICE CALL FOR REPAIR.
3
IS THE BACK PANEL IN PLACE?
NO ENSURE THE BACK PANEL IS ATTACHED AS SHOWN IN THE
ILLUSTRATION BELOW. THE BACK PANEL HELPS ASSURE AIR IS
BLOWN OVER THE DRAIN PAN TO ASSIST IN THE EVAPORATION
PROCESS. WITHOUT THE BACK PANEL, THE EVAPORATION OF
THE WATER IN THE DRAIN PAN WILL TAKE LONGER.
CHECK: BE SURE THE DRAIN PAN IS SITTING FLAT (AND NOT AT
AN ANGLE). TO VIEW THE DRAIN PAN, REMOVE THE BASE GRILLE.
BACK
PANEL
SIDE-BYSIDE MODELS: IF AN “IN-THE-GRILLE”
FILTER IS PRESENT, THE DRAIN PAN MAY NOT BE
REMOVABLE FROM THE FRONT OF THE PRODUCT.
STILL HAVING PROBLEMS...
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