Terms and Conditions

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TERMS & CONDITIONS:
CHINA/CROCKERY, GLASSWARE
& CUTLERY
Deposits:
A deposit of £50 is required to secure a booking and can be
made by bank transfer, cash or cheque (payable to J Wilde).
The balance is required one calendar month before the booked
date, along with a returnable Breakages/Loss Deposit of £100.
If the total order is under £50, or if the order is placed
less than 4 weeks before the event, then the full order total
plus the Breakages/Loss Deposit is payable at the time of
booking.
Hire Period:
The hire period covers three days, allowing one day for
delivery and setting up (if necessary/required), one day for
the event and one for returns/collection. However, we are
flexible so don't worry if that is going to be a problem.
Damage/Loss:
Accidents do happen, so please let us know of any damage or
missing items and keep and return all broken pieces so that we
can update our stock list.
Please remember that the china is your responsibility during
the period of hire and although verbal or written instructions
will be given for repacking, it is the responsibility of the
hirer to ensure that whoever does the repacking does so with
due care. All items are hired to the customer who placed the
booking, not the venue or caterers or any other third party.
The Breakages/Damage/Loss Deposit will be refunded within 14
days of the finish of the hire period. We will only deduct
for excessive breakages/damage and for loss, as we realise
that being vintage the china is more delicate than modern
pieces (also see information about breakages/damage to, or
loss of, props). There are exceptions to this as some items,
particularly tea pots are difficult to replace and these will
be charged 7 (seven) times the hire price. In the event of
excessive breakages/damage or loss of all other items of
china, glassware and cutlery, the amount charged will be 5
(five) times the hire price. For details of our individual
hire prices please see our website at:
www.wildeandromantic.co.uk.
The hirer will be informed in advance of any deductions for
breakage/damage or loss.
Any china, glassware and cutlery items listed as Free of
Charge will be charged, in the event of loss, breakage or
damage, at a flat rate of £2 per item.
Care of Items and Washing Up:
Please do not place any item in a dishwasher, microwave or
oven. Please do not wash-up any items, but where possible
remove liquid and any waste food and place items in the
storage boxes provided. Washing up is included in the hire
price and this is done by hand.
Liability:
The china should not be loaned to a third party, no
responsibility can be accepted for any injury or damage caused
by hire goods, however caused, and all goods remain the
property of 'Wilde & Romantic'.
Wilde and Romantic carries Public Liability Insurance.
TERMS & CONDITIONS:
PROPS AND ALL OTHER ITEMS
The terms and conditions for China/Crockery, Glassware and
Cutlery (above) also apply to Props and All Other Items,
except for the following:
Damage/Loss:
Accidents do happen, so please let us know of any damage of
missing items and keep and return all broken pieces so that we
can update our stock list.
Please remember that any props are your responsibility during
the period of hire and although instructions will be given for
repacking, it is the responsibility of the hirer to ensure
that whoever does the repacking does so with due care.
The Breakages/Damage/Loss Deposit will be returned within 14
days of the finish of the hire period. As most props hired
out are more robust and should not be easily damaged or
broken, we will deduct for any breakages or damage to props at
a cost of 5 (five) times the hire price or, in extreme cases,
and for loss, the full cost of replacement.
Any Props and Other Items listed as Free of Charge will be
charged, in the event of loss, breakage or damage, at a flat
rate of £2 per item.
The hirer will be informed in advance of any deductions for
breakage/damage or loss.
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BUNTING
Bunting is provided folded, boxed and ready to hang.
bunting should not be cut.
The
The bunting should be taken down, folded and boxed before
collection.
Any damage to the bunting will occur a fixed charge of £5.00
per length.
DELIVERY, RETURNS & SET UP CHARGES
Delivery & Collection: (for orders over £100)
30 mile travelling distance of Cockermouth: Free
Over 30 miles: 25p per mile only after first 30 miles.
For orders under £100 delivery and collection can be made at a
rate of 25p per mile.
Setting Up Charges:
Setting up of china and most props is free for all orders over
£100. Setting up is currently not included for any outdoor
games & activities.
CANCELLATIONS
If the booking is cancelled by the hirer the following charges
will apply:
~ 6 weeks notice or more given: no charge
~ between 2 weeks and 6 weeks notice given: 50% of total
charge
~ Less than 2 weeks notice given: 100% of total hire charge
All cancellations must be given in writing.
ACCEPTANCE OF THESE TERMS AND CONDITIONS
Once an initial deposit is paid, whatever the amount, it is
deemed that the hirer accepts these Terms and Conditions.
Janet Wilde, WILDE & ROMANTIC, 12 Mayo Street, Cockermouth, CA13 0BY
01900 822912 | 07738300196
wildeandromantic@gmail.com | www.wildeandromantic.co.uk
Updated August 2015
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