COM110
Elements of Human
Communication
Jim Friscia
jfriscia@concorde.edu
503-236-1971 / 720-4629
Week 5
Nonverbal
Communication
Midterm Exam
Goals
Use nonverbal messages to communicate in a
variety of ways
Use appropriate and effective types of nonverbal
communication
Communicate appropriately based on gender and
culture
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Which of the following statements do
you think are true?
Nonverbal communication conveys more
meaning than verbal communication.
Liars avoid eye contact.
Studying nonverbal communication will enable
you to detect lying.
Unlike verbal communication, nonverbal
communication is universal throughout the world.
When verbal and nonverbal messages contradict
each other, it’s wise to believe the nonverbal.
Why is it important to
understand nonverbal
communication?
Why is it important to
understand nonverbal
communication?
How are nonverbal
messages used with
verbal messages?
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Nonverbal Channels
Body Movements
Emblems
Illustrators
Affect displays
Regulators
Adaptors
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“OK” sign
Emblem
Hands far apart when talking of
something large
Illustrator
Expressions of happiness
Affect display
What are some
other examples?
Hand signaling “slow down”
Regulator
Scratching your head
Adaptor
What do we
communicate
through our faces?
Anger
Fear
Surprise
Sadness
Joy
Disgust
What do we
communicate
through our eyes?
How does body
appearance affect
communication?
What are the four spatial
zones? What types of
communication take place
in each?
Intimate space: 0 – 18 inches
Personal space: 18”– 4 feet
Social space: 4’ – 12’
Public space: 12’ and beyond
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Skill Development Experience:
Sitting at a Company Meeting
What are the three
interaction territories?
Primary--Secondary--Public
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Territoriality
Central markers: reserves a space
Boundary markers: sets space between
your space and others’
Earmarkers: identifies one’s possessions
What is artifactual
communication?
How do we use
touch to
communicate?
How do we use
touch to
communicate?
What are the
functions of
paralanguage and
silence?
What are the
functions of
paralanguage and
silence?
What is chronemics?
What is your own
orientation toward time?
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Chronemics
Time orientation
Monochronic time orientation
Polychronic time orientation
Social clock
How does culture affect how
we interpret nonverbal
communication?
Culture, Gender, and
Nonverbal Communication
Gestures
Facial expression and eye movements
Colors
Touch
Paralanguage and silence
Time
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Decoding Nonverbal Messages
Be tentative
Be mindful of judgments
Consider all message channels
Be aware that you could be wrong
Consider cultural conditions
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Encoding Nonverbal Messages
Keep verbal and nonverbal messages
consistent
Monitor your own nonverbal messages
Avoid extremes and monotony
Consider the situation