File Found …
Login: ******
Access Granted
Password: **********
Career Development
Assessment Center
• Management participants paired with
high level administrators (assessors)
• Assessment Process – multiple stations
– Meeting facilitation exercise
– Investigation employee complaint exercise
– Presentation to Board of Supervisors
exercise
Assessment Dimensions
•
•
•
•
•
•
•
•
•
•
Leadership
Management
Budget Management
Political Astuteness
Human Resource Management
Innovation / Creativity
Service Excellence
Interpersonal Skills
Persuasion
Teamwork / Collaboration
Management Development
Program
• Purpose: To continue development &
mentoring of managers
• Outcomes
– Understand their individual strengths and
areas for improvement
– Understand the requirements of an
executive level management position
– Develop and practice leadership and
management skills
Program Design
• Sessions
–
–
–
–
–
–
–
–
–
–
Leadership Expectations
County Shared Vision
Outcome Based Management
Coaching Counseling and Confronting
Program / Change Management
Political Astuteness
Employee / Labor relations
Legislative Process
Facilitation
Laws / Legal
“Local governments today face
unprecedented fiscal, social, political,
economic and technological challenges”
Government in the 21st Century
1.
2.
3.
4.
5.
6.
Adaptable
Creative
Decisive
Flexible
Responsive
Credible
Navigating Change
• Change in relationships between people
and their work
• Change in relationship between
government and their citizens
• Change in relationship between
organizations and their external
environment
High Performance Organizations
• Design
Components
• Traditional
Organizations
– People
– Decision Systems
– Human
Resources
– Structure
– Values & Culture
–
–
–
–
–
–
–
–
–
–
–
–
• High Performance
Organizations
Narrow expertise
Rugged individuals
Centralized
Closed
Standardized selection
Routine training
Job-based pay
Narrow, repetitive jobs
Tall rigid hierarchies
Functional departments
Promote compliance
Routine behaviors
–
–
–
–
–
–
–
–
–
–
–
Multi-skilled team players
Dispersed
Open
Realistic job interviews
Continuous learning
Performance-based pay
Enriched jobs
Flat, flexible hierarchies
Self-contained businesses
Promote involvement
Innovation and
cooperation
Characteristics of Leadership
• Practices
–
–
–
–
–
–
Challenging the process
Modeling behavior
Fairness
Defining a Vision
Collaboration
Cheerleading
San Mateo County Shared Vision 2010 &
Outcome-Based Management Framework
County
Shared
Vision 2010
Commitments and Goals
Progress Measures
Outcome-Based Management
Agency / Department / Division
Mission Statement & Priorities
Program Plan & Priorities
Program Outcome Statement Story Behind
Performance (SLOTs) and Identification of Priorities
Program Performance Measures
What and How
How Well We Do It
Is Anyone Better Off
Much We Do
(Efficiency / Quality of Service) (Client Outcome)
(Effort)
Program Performance Targets and Budget / Resource Allocation
Align to Program Priorities, Agency / Department / Division and County Goals
Coaching & Mentoring
• Concentrate on Goals, not Methods
• Develop systems for delegating,
following up, and evaluating program
success rather than developing systems
to accomplish programs
Coaching & Mentoring
• Identify strengths and weaknesses of
subordinates and manage the identified
weaknesses
• Accept and deal with the fact that no
one excels in all aspects of his / her job
• Recognize and build on strengths
– Use to coach others who are not strong in
these areas
Coaching & Mentoring
• Identify improvement areas
– Set specific goals and activities to improve
skills / knowledge
– Meet frequently to discuss progress in
goals and activities
Coaching & Mentoring
• Counsel constructively
– Discuss specific problem / issue
– Identify root cause of problem / issue
– Jointly develop plan to prevent recurrence
– Look forward (prevention) rather than
backward (blame)
Political Astuteness
• Definition:
– “The ability to manage competing
workplace interests to promote an idea,
resolve conflicts, and most important, to
achieve a goal”
» From “How To Be A Star At Work”
By: Robert E. Kelley
How to Develop Political Savvy
•
•
•
•
•
•
Build relationships
Learn to manage conflict
Know / understand the culture
Get a mentor / buddy
Know yourself and others
Show initiative
Meeting Process
Two Types of Processes
• Task Management
- managing the work that needs to get done
• People Management
-managing the human interaction
Task Process
• At the beginning of the meeting, get
agreement on:
– Purpose / Outcomes
– Roles
– Ground rules
– Process / Agenda / Roadmap (what / who /
time)
People Process
• Be Positive
• Provide opportunities for all to
participate
• Active listening
• Protect individual from personal attacks
• Separate content from personalities
• Reconcile misunderstandings and
disagreements
Legislative Process
• Keeping department’s informed of
pending state and federal legislation
• Avenue for department’s to provide
input to BOS for advocacy
• Assistance with proposed funding
projects
• Assistance in connecting with legislators
for future support
Laws/Legal
• County Counsel’s role for the County
and in representing each department
• Consultation (policies, actions)
• Lead on liability issues
Project Management
• Need / Demand for Public Change
- Funding Instability
- Negative Client,Customer,Community
Outcomes
- Public Discontent with current system
- Change in legislation
- Technology
- Evidence Based Practices
Pitfalls
• Make things different but don’t create
conflict
• Not allowed to experiment and fail
• Create change immediately
• Make changes but don’t ask for
resources or tools
• Fear of change
• WORKLOAD
Impact of Lack of Planning
•
•
•
•
•
•
•
Confusion, frustration, blaming
Interpersonal conflicts
Damaged relationships
Inefficient use of resources
Time delays
Cost overruns
Project failure
Strategies
•
•
•
•
Involve relevant stakeholders
Keep the policy makers informed
Listen to concerns
Continually evaluate process and
progress
• Create a constant feedback loop
• Create allies
• Have a work plan!
How Do I Proceed
•
•
•
•
•
•
What approval do I need?
What funding do I need?
What support / buy-in do I need?
Is this top-down or bottom-up proposal?
Do I think others will be supportive?
Plan a strategy before you begin