National Local Government
Infrastructure and Asset Management
Conference
May 2015
Ryan Goff
Program Manager - AccessCONNECT
Background | NHVR
• The NHVR is established under the Heavy Vehicle National Law
(HVNL) to administer Heavy Vehicle Regulatory functions, such
as compliance, enforcement and road access.
• The HVNL specifies a role for councils as Road Managers, to
which the NHVR is required to seek consent from, prior to
finalising an access permit for a heavy vehicle operator.
Background | Current State Environment
•
•
•
•
•
Very manual process (limited automation)
Email communication (difficult to track and report against)
Limited tools to assist councils process consent requests
Lack of regulatory transparency or consistency
This is a relatively new role for councils and many councils do
not have a great deal of confidence to process a consent
request and resourcing is an issue
Background | Current Business Process
Assess
Consent
Finalise
Multiple Entry Points & Form Types
Email
Email
NHVR
Qld (TMR)
NHVR
Qld
Local government
Vic (VicRoads)
SA (DPTI)
ACT (RoadsACT)
NSW RM’s
Vic
State &
territories
Third
parties
Road Managers
NSW assess State controlled roads only
SA
ACT
NSW
Multiple Permit Output Types
Lodge
Local Government’s Role
To efficiently carry out this new role,
Lodge
Assess
councils did not receive
the direct
support required.
Consent
Finalise
Email
Email
Multiple Entry Points & Form Types
As a result councils have adapted
to
NHVR
the role with different approaches to
risk management, resourcing and
processing.
Qld (TMR)
To process a consent request in the
current environment, councils are
required to:
Vic (VicRoads)
• Manually process consents
• Interact through inefficient email
communication channels SA (DPTI)
• Manually track, monitor and
report against the consents
• Develop their own toolsACT
and
(RoadsACT)
conduct their own research to
process consent requests
NSW RM’s
NHVR
Qld
Local government
Vic
State &
territories
Third
parties
Road Managers
NSW assess State controlled roads only
SA
ACT
Current State Environment | Outcomes
Assess
Consent
Email
Finalise
Email
Multiple Entry Points & Form Types
NHVR
NHVR
This has resulted
in:
• LimitedQld
regulatory
transparency
or consistency forQld
heavy
Local government
(TMR)
vehicle operators
• Manual
Vic tracking
(VicRoads)
Vic
• Further resource constraints for councils
State &
Third
SA (DPTI)
SA
territories
parties
• A reduction in councils confidence to approve consent
requests
ACT (RoadsACT)
NSW RM’s
Road Managers
NSW assess State controlled roads only
ACT
NSW
Multiple Permit Output Types
Lodge
Feedback from Local Government
What we have heard. . .
•
•
•
•
Limited understanding of Performance Based Vehicles (PBS)
Limited understanding of Pre-approvals/Notices
Heavy vehicle configuration details – no uniformity
General confusion as Road Managers are supplied with Case
Numbers, Road Manager Consent Numbers and Permit Numbering
• Operating Conditions – not sure what to apply and no uniformity
AccessCONNECT Program
How are we improving access management?
Our Vision
We are implementing a NATIONAL ACCESS MANAGEMENT BUSINESS MODEL for
industry that delivers national consistency, improved transparency and reduced
regulatory burden, while addressing stakeholders expectations
AccessCONNECT Program
How are we improving access management?
Delivery Stream
Policy
Setting
Process
Reform
System
Enhancement
Objectives
Expected Deliverables
Work with stakeholders to develop nationally harmonized operational
policies, ensuring similar outcomes are applied to similar events.
This will improve decision making abilities, create transparent regulatory practices
and reduce the varied operating requirements customers currently comply with.
Implement the most effective and efficient national permit processes to
ensure stakeholder expectations are met.
This will include elimination of lengthy manual processes through automation and
streamlining of administrative steps, providing tools and approaches to
governments to ensure Road Managers are supported to provide timely responses.
Develop a new comprehensive framework and system for Access
Management Permits to be delivered by the NHVR.
This will support risk-based decision making processes, appropriate capacity to
manage workloads, easily understood requirements by all stakeholders, and an
integrated electronic system for permit issuing and compliance processes.
Our Progress
JULY 2014
PLAN
IDENTIFY
JANYARY 2015
Standard Conditions (+ statements of reason)
•
Demand Management, including pre-approvals and
national notices
•
Nationally harmonized operational policies
•
Visual hierarchy of vehicle configurations
•
Simplified forms
•
Validated application processes
•
Fast tracked (risk-based) processes
•
Road Manager consent tools
•
Road Manager communication protocols
•
Risk Framework and Rules Engine
•
Technology Platform
•
Prototype Portals to ensure stakeholders influence
future solution design
•
Customer Portal (Smart Form + Payment Gateway)
•
Optimized GIS Data (incl. a GIS user portal)
SYSTEM COMPONENTS
DEVELOPED (NOV)
WE ARE HERE (MAY)
STABILISED
•
DESIGN
DEVELOP
JULY 2015
STAGED IMPLEMENTATION
DELIVER
JANUYARY 2016
JULY 2016
AccessCONNECT Program
Council Portal being piloted
NHVR Case Tracker – consent details
Prepared 8-Dec-14
Commercial in Confidence
11
NHVR Case Tracker – consent details
Prepared 8-Dec-14
Commercial in Confidence
12
NHVR Case Tracker – consent details
Prepared 12.05.15
Commercial in Confidence
13
Moving Forward
NHVR management of LGA consents |
Reporting and
Data Analysis
Ability to produce report to identify trends, issues, training, targets in
regard to Road Manager consent timeframes and follow ups
Improved
Council
Support
Building of partnership/relationship with LGAs, through a partnership
approach to the development and supply of regulatory tools to assist
decision makers
Quicker
Processing
Times
Reduction in processing times by removal of double handling and the usage
of a Road Manager Portal that provide efficient work flow management
Risk Based
Framework
Development of a permit prioritisation framework, which seeks to automate
repeat or low-complexity access applications, allowing road Managers to focus
on higher priorities/risk movements.
Result of AccessCONNECT
Consent
Portal
Portal
Single Entry Point
Portal
Assess
Portal
COMPLEX
OPTIMISED WORK PRACTICES
MEDIUM
NATIONALLY SUPPORTED DECISIONS
NHVR
Road Managers
SIMPLE
Customer
Automated system response
NHVR
INSTANT OR 24hr DECISION
NOTICES / GAZETTES / GENERAL ACCESS
Customer
Finalise
Complexity reduces over time
Lodge
Single Permit Output
Enquire
In Summary
• AccessCONNECT Program has stabilised the NHVR business
• NHVR has a ‘plan to fix’ and are working towards it
• It is not just a system change, but a transformational program,
with many issues that existed before the NHVR permit process
went live
• NHVR is now addressing these issues in partnership with all
stakeholders – we need your ongoing support and assistance!
• To achieve it, we need agreement and continued support from
jurisdictions, particularly on policy and processes that require
re-alignment
subscribe www.nhvr.gov.au/subscribe
visit
www.nhvr.gov.au
email
accessconnect@nhvr.gov.au
fax
07 3309 8777
post
PO Box 492, Fortitude Valley Q 4006
call
1300 MYNHVR* (1300 696 487)
*Standard 1300 call charges apply.
Please check with your phone provider