Orange County BCC
Development Services
Technology Update
April 21, 2015
Presentation Outline
 Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Presentation Outline
 Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Introduction
 Department focus on permitting services
 Development activity up with improving
economy
 Continual streamlining efforts
 Improvements to customer experience
 Technology programs essential
Presentation Outline
 Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Vision
Vision
 Multi-phase project to integrate the
development process
 Comprehensive system benefits both staff and
customers
Comp.
Planning
Development
Review
Subdivision
Plans
Plat Review
Building
Plans
Inspections
Certificate
of
Occupancy
Vision
 Access to information
–Shared and assessable records across the organization
–Real-time connection to development data
Vision
 Ensure accountability
–System driven workflows
–Mandatory data capture
–Integrated workflows
Plat
• PD
• PSP
• DP
• SUB
• ENG
DRC
• RES/COM
• USE
Permit
Vision
 Improve customer service
–Better collaboration
–Complete information
–Customer relationship management
Vision
 Better information for management
–Complete and clear picture
–Decision-making
–Resource management
–Enhanced reporting
Presentation Outline
 Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Projects
 LDMS Phase 1 – Modernization
 LDMS Phase 2 – Streamlining
 LDMS Phase 3 – Planning
Customer
Service
Process
Mgt.
LDMS
Record
Mgt.
Financial
Mgt.
Analysis /
Reporting
Projects
 LDMS Phase 1 – Modernization
 LDMS Phase 2 – Streamlining
 LDMS Phase 3 – Planning
Customer
Service
Process
Mgt.
LDMS
Record
Mgt.
Financial
Mgt.
Analysis /
Reporting
Projects
LDMS Phase 1 – Modernization
 Analyzed business operations
 Consolidated systems
 Automated manual processes
 Integrated systems
 External Agencies
Projects
LDMS Phase 1 – Modernization
 Development Review
 Engineering Review
 Environmental Permitting
 Site Work Permitting
 Building Permitting
Projects
LDMS Phase 1 – Modernization
Projects
LDMS Phase 1 – Modernization
Projects
LDMS Phase 1 – Modernization
 GIS to streamline routing and review
Projects
LDMS Phase 1 – Modernization
 Document management for public records
Projects
 LDMS Phase 1 – Modernization
 LDMS Phase 2 – Streamlining
 LDMS Phase 3 – Planning
Customer
Service
Process
Mgt.
LDMS
Record
Mgt.
Financial
Mgt.
Analysis /
Reporting
Projects
LDMS Phase 2 - Streamlining
 Focus on customer access to information
 Additional automation
 Expanded services
Projects
LDMS Phase 2 - Streamlining
 Public access to
development records
 Fall 2014
Projects
LDMS Phase 2 - Streamlining
 Impact fee management
 Automated assessment
 Credit account improvement
 June 2015
Projects
LDMS Phase 2 - Streamlining
 Fast Track usability improvements
 Additional registered user services
 Scalability
 July 2015
Projects
LDMS Phase 2 - Streamlining
 Online permitting and project review
 Application submittal
 Upload and retrieve documents
 Credit card payments
 First service available Fall 2015
Projects
LDMS Phase 2 - Streamlining
 Electronic plans review - permitting
 Plan markup and comments
 December 2015
Projects
 LDMS Phase 1 – Modernization
 LDMS Phase 2 – Streamlining
 LDMS Phase 3 – Planning
Customer
Service
Process
Mgt.
LDMS
Record
Mgt.
Financial
Mgt.
Analysis /
Reporting
Projects
LDMS Phase 3 - Planning
 Comprehensive Planning
 Capacity Management
 Committed Land Use
 Capital Improvements
Projects
 Continuous improvement
–Business needs change
–New County policies
–Staff training & feedback
Presentation Outline
 Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Leveraging Technology
 Business has become more sophisticated
 Focus on metrics and reporting
–Activity levels
–Service levels
Service Level
Reports
• Next Day
Inspections
• Timely Plans
Review
• Prompt Service
• Quality Service
Resource
Allocation
• Workload
indicators
• Balanced needs
across programs
• Cost/Revenue
• Projections
Resource
Performance
• Quantity
• Quality
• Attitude
Leveraging Technology
 Automated reports
–Static reports
–Drill down reports
–Dashboards
–Alerts
Leveraging Technology
Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days
Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days
Review Time by Division
Leveraging Technology
 Plat Reviews
–Establishing metrics
–Updating workflows
–Developing automated reports
 Reports inform business
and ensure accountability
Leveraging Technology
 Citizen engagement
– Public notification
application
– Development application
 Project design
–Meetings with Mayor’s office, Commissioners
–Utilize website and existing application platforms
–Reviewing project/permit types
•
•
•
•
Comp plans
Rezoning
Subdivision plans
Development plans
• Site work (Clearing,
Construction Plans)
• Dock Permits
• Shoreline Alterations
Presentation Outline
Introduction
 Vision
 Projects
 Leveraging Technology
 Summary
Summary
 Focus on customer experience
 Comprehensive technology program
–Foundation work complete
–Streamlining efforts underway
–Fully integrated system
 Continuous improvement
–Process
–People