IT Work Order Problem Type Definitions
1. (Gold)Academic Management System: Problems related to Schoolmaster, Destiny, ATI-Galileo and DIBELS
such as:
 Student Record updates
 Reports
 Grading
 Account Problems (Schoolmaster,
 Scheduling
Destiny, ATI, DIBELS)
 Family Link
 ADE Connect Support (Common
 Passwords (Destiny, ATI, DIBELS)
Logon)
2. (Purple) Accounts: Problems related to accessing email, network, software and other programs to include
the following:
 Network Password (lost, forgotten, don’t have, etc.)
 Missing personal folders
 Not receiving email
3. (Purple) Communications: Problems related to communications systems such as:
 Clocks/Bells
 Fire Alarm Systems
 Intercom Services
 Security Systems
 Fax Machines
 Telephone Services
 PA System
 Voice Mail
 Cell Phones
 Time Clocks
4. (Red/Blue)Computer Services: Problems related to desktop computers and laptops. Problems such as:
 Computer won’t turn on

Monitor problems
 Slow Computer
 Operating System problems
 Malware
 DVD problems
 Hard drive failures
 Machines not power on
 Mouse, keyboard, speakers
 Disk Imaging
5. (Carlos/Teena)Equipment Moving: Equipment needs to be moved from one location to another
6. (Pink) HR System: Staff New Hires, Transfers and Separations (HR OFFICE USE ONLY)
7. (Red/Blue) Interactive White Board: Problems related to Interactive White Board including:
 Won’t connect
 Need updated software
8. (Red/Blue) Mobile Devices: Problems related to the following:
 iPads
 Tablets
 iPods
 Mobile Cart/Computers
9. (Purple) Network Connectivity: Problems related to network and internet services including:
 Internet connection
 Update programs (Java, Adobe, etc.)
 Wireless Access Points
10. (Red/Blue) Printers: Problems related to printing
 Add a printer
 Won’t print
11. (Red/Blue) Projectors: Problems related to the LCD projectors such as:
 Dim bulb/lamp
 Dirty filter
 Bulb/lamp needs to be replaced
 Won’t turn on
12. (Green) Web Site: Updates, revisions to the district or school’s web pages
 Update web pages
 Removing content
 Adding/posting new content and/or documents
13. (Pink) Miscellaneous/Questions: Any question or concern which is not addressed in the above 12 problem
types
 Supplies
 Software issues
 Donations
Last Updated: March 16, 2016
School and Department Work Order Process
School
Who will enter WO
Will Approve WO
Cactus
Staff
David Owen
Cholla
Teri Redd
Teri Redd
CGMS
Diana Limon
Jennifer Murrieta
Cottonwood
Toni Meza
Toni Meza
Desert Willow
Veronica Vezeau
Veronica Vezeau
Evergreen
Staff
Debbie John
Ironwood
Terry Piper
Terry Piper
McCartney Ranch
Judy Cusick
Judy Cusick
Mesquite
Teachers
Julie Holdsworth
Palo Verde
Becky Fowler
Becky Fowler
Saguaro
Sharity Montijo
Sharity Montijo
Villago
Christina Rodriguez
Christina Rodriguez
ECLC
Staff
Kameron Bachert
Grants
PD
Business Office
Purchasing/Warehouse
Administrative Services
HR
Curriculum/Instruction
Special Education
Superintendent
Food Service
Facilities
Last Updated: March 16, 2016
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Wendy
Kris
Teena
Bryan Harris
Deborah Long
Dennis York
Kevin Kelty
Brenda Tijerina
Barbara Wright
Maria Rascon
Frank Davidson
Wendy
Kris