Helping Students Reach Success
National Institute for Staff and Organizational Development
(NISOD) – May 31, 2011
Presented by:
Shirley Gilbert – Special Assistant to the President
Debbie Aguilera – Students in Technology Services Manager
Dr. Lydia Tena - Northwest Campus Dean
Case Management System Design
Background Information
Case Management System Design Team
created through the Developmental Education Initiative (DEI)
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Irma Camacho, Director of Student Success
Lucy Michal, Math Professor and Faculty Data Team Leader
Tracy Von Maluski, ESL Professor and Start Right Coordinator
Jose Baltazar, Counselor and Early Interventions Committee Member
Gary Chacon, Institutional Technology Manager
Art Gonzalez, Institutional Research Manager
Griselda Espinoza, Students in Technology Services Student Manager
Shirley Gilbert, Special Assistant to the President
Case Management Objective
To guide and support Developmental
Education students through the
attainment of their first 30 college
credits.
Case Management System
Recommendations
 Target audience for initial implementation:
 Students placing into all 3 areas Developmental Education
 Approximately 1,500 per semester
Process:
 Utilize a series of interventions that take place from time of testing
through attainment of 30 college credits.
 Continue development of system (checklists and messages)
and conduct training during summer 2010
 Conduct a pilot of the system on at least 2 campuses
during fall 2010 semester
Developmental Education Student Data – Fall 2009
Note: Calculated total is larger because of duplicated count if students are attending
classes at more than 1 campus.
Utilize PREP Program Case Management System
Mentoring Program Implementation
Mentoring Program Implementation – Fall 2010
 Formed Mentoring Committee
 Tracy Von Maluski, ESL Professor and Start Right Initiative Coordinator
 Sue Selk, Speech Professor and Start Right Initiative Committee Chair
 Angelina Nunez, Reading Professor and Developmental Education Council
Chair
 Griselda Espinoza, Students in Technology Services Student Manager
 Edith Miledi , Students in Technology Services Student Manager
 Debbie Aguilera, Students in Technology Services Manager – Co-chair
 Dr. Lydia Tena – Northwest Campus Dean and AtD Leader College Liaison –
Co-chair
 Developed Mentor Solicitation Forms and Process to be Utilized
 Developed Mentoring Resource Guide
 Conducted Mentoring Orientation Training Session
 Sought input for training from Big Brothers Big Sisters
 Representatives from resource areas within the College
Mentoring Program Implementation – Fall 2010
 Gathered student data for targeted students
 Utilized PREP Program Case Management information
 Obtained Student Contact Information from IT Department
 Conducted pilot at two campuses
 Northwest Campus – 152 students
 Valle Verde Campus – 875 students
 Assigned 20 students to each Mentor
Expanded Mentoring Program – Spring 2011
 Five Campuses and Administrative Center
 Total Number of Mentors – 155
 Total Number of Mentees – 1,800
 Breakdown of Mentors by Site
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Administrative Service Center – 29 Mentors
Mission Del Paso Campus – 16 Mentors
Northwest Campus – 7 Mentors
Rio Grande Campus – 31 Mentors
TransMountain Campus – 15 Mentors
Valle Verde Campus – 55 Mentors
 Mentors by Classification
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Administrators – 5
Faculty – 88
Staff – 53
Students – 7
Mentoring Events
Mentoring Events
 Spring 2011 General Session –
Mentoring Focus
 Solicited Volunteers to serve as
Mentors
 Dr. Terri Manning Keynote
Address – Understanding
Generational Differences
 Mentoring Orientation and
Training Sessions
 Districtwide – Dr. Terri Manning
 By Campus Site – Committee
Members
 Meet and Greet Event with
President
 Mentors
 Mentees
Meet and Greet Feedback
 Connecting with Mentees &
Mentors
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Meet & greet at beginning of the semester with Mentees
Brainstorming get-together at the beginning of the semester for Mentors
E-mail to students about Mentor Program
Utilize Mentor Website
 Technology issues
 Request alternative email address to facilitate contacts with students
 Training for Mentors
 Techniques for contacting and maintaining a conversation with mentees
 Questioning Techniques (probing questions, useful facts about the college
programs, scholarships, etc…)
 Marketing the Program
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Posters announcing program
E-mail Announcements
Pop-ups or other types of messages during the online registration process.
Billboards
Flyer/Information fact sheet about program
Get Marketing Department involved
Mentoring Documentation
Mentee Forms
Mentor Forms
Mentor Forms
Mentoring Resource Guide
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Contact Information for College Departments
Academic Calendar
Campus Maps
Mentoring Documentation
Mentoring Committee Contact Information
Helping Students Reach Success
QUESTIONS