Nicholas P. Fonseca, M.B.A., B.S.B.M (Bus. Mgmt.), C.I.P.
CAREER HISTORY
University of Alberta
2015
Lecturer, SLIS- Faculty of Education
Development of Master’s level course in Information Management for SLIS students and
learning community
Delivery of specialized courses/workshops for the MLIS Masters program
CAA Alberta
2012 - 2015
Manager, Document Management/Records Management
Highlights
With a focus on records and information management, this position oversees the
department responsible for transaction records and the growth of the records program.
Created and managed budgets resulting in cost savings year over year
Providing vision and direction, I grew the program adding essential elements to expand
the business related content while leveraging the available technology.
Increased productivity by 50% and improved quality resulting in a 1.5% error ratio.
Created and implemented operation in southern region resulting in increased productivity
Provided guidance and leadership to team members, including executive and managers at
various organizational levels on projects and document program.
 Liaising and negotiating with various departments and divisions
 Coaching of staff on projects
 Conducting performance appraisals
 Interviewing, hiring and exiting of staff
 Leading and directing project team members, manager and analysts
 Facilitating meetings with vendors, managers and executive team to facilitate implementation
of desired business solution
 Project planning and monitoring results
 Purchasing software, services and liaising with vendors and suppliers
Manager, Project Integration-Document Management
2009 - 2012
Highlights
Provided guidance and leadership to team members, including executive and managers at
various organizational levels on projects and document program
Developed framework for document and content management operation and program
within insurance operation and provided guidance for banking operation
Streamlined organization of unit and led stabilization of work team
Created high-performance and self-managing teams
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Researched and implemented efficiencies and new processes in various departments
Implemented cross-training for direct reporting employees and employees at branch
offices
Provided oversight and leadership for creation and release of department processing and
procedures manual
Provided vision of various programs including insurance document and information
management
Liaised to streamline and strengthen relationships with suppliers and vendors
Built relationships across organization
Responsibilities
Present recommendations for initiatives to senior management including directors, executive
team and vice-presidents
 Provide oversight and leadership of business related projects
 Liaising and negotiating with various departments and divisions
 Coaching of staff on projects
 Conducting performance appraisals
 Interviewing, hiring and exiting of staff
 Leading and directing project team members, manager and analysts
 Facilitating meetings with vendors, managers and executive team to facilitate implementation
of desired business solution
 Project planning and monitoring results
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Business Solutions Analyst, Insurance Services
2008 to 2009
Highlights
Lead the evaluation of new ideas and opportunities including new products programs and
services, including creation of digital manuals.
Led cross-functional project team to develop incentive programs, warranty and
Wrote program and project proposals for executive approval
Drafted Business Continuity Plan linked to implementation phases of major IT solution –new
company production system
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Responsibilities
Writing of program and project proposals for executive approval
Coordinated risk identification and assessment process, recommendation and solutions to
understand and mitigate risk
Analyzed and reviewed residential replacement cost evaluation tools
Led project to implemented new residential replacement cost tools
Prepared reports and exhibits on individual products and product performance
Consulted and advised managers and executive on recommended or alternate solutions
Presented recommendations for initiatives to senior management including directors,
executive team and vice-presidents
Liaised with vendors to build business relationships to implement vendor provided solutions
Collected and manipulated data for the analysis on various research initiatives
Research and development for implementation of new products and business solutions
Leading and directing project team members on product development project teams
Arranged meetings with vendors and executive team to facilitate implementation of desired
business solution
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Development of business proposals for possible organizational growth opportunities
Planning and implementation for related initiatives
Partnered with business management in the development of monitoring process for product
results
Underwriting Analyst, CAA Alberta
2004 - 2008
Highlights
Led implementation of quality assurance monitoring program for new business
submission
Implemented online training and procedure manual
Rewriting of contracts and policy wordings
Responsibilities
 Drafting , updating and editing of insurance underwriting manuals and bulletins and other
communications to Insurance Company and Insurance Agency
 Coordination of company manuals and bulletin publication processes
 Creation, implementation and championing of initiative to monitor overall quality control,
exceptions and errors
 Developed error/quality control database
 Worked as part of team on development and implementation of new contract and product
wordings
 Updated contract wordings and forms and coordinated publication process
 Reviewed and updated industry forms as required by government regulators
 Led department in use of – MS Office products and other applications as necessary
 Provided training to department staff in product lines, business and technology related areas
 Tested and approve system changes on behalf of business unit
 Researched and implemented tools used to enhance the underwriting function
 Advised managers, supervisors and underwriters on business, technical and related issues
 Served on committees for policy wording drafting, privacy compliance and health and safety
 Served as resource on additional projects aimed at improving departmental workflow
opportunities
 Worked as part of project team to implement online procedure manuals for department
 Led project team to implement new insurance product offering and reported on progress to
stakeholders. Provided guidance to project team members
 Researched and created wordings for glass insurance program
 Solicited and obtained approval for new program and wording from provincial insurance
regulator
 Analyzed data from driver incentive project and provided recommendations for further
consideration
Aviva / CGU Insurance Company of Canada
1999 - 2004
Commercial Underwriter, Commercial
2001- 2004
Responsibilities
 Monitoring of results and quality of business submissions from independent insurance
brokers
 Micro-management of results including auditing of broker files and portfolios
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Underwriting of broker portfolio transactions: New Business, Renewals and mid-term
policy contract changes
Broker training and guidance: Training and guidance of underwriting team members
Resolution of broker inquiry and complaint issues
Completion of weekly production and backlog reports for department
Broker public relations reports and broker counseling
Attendance at conferences in the region
Traders General Insurance Company, A Division. of Aviva/CGU
Senior Underwriting Analyst, Group and Volume Distribution Divisions
1999 - 2001
Highlights
Provided analysis of regional operations
Guided and provided leadership and oversight of operations in Western Canadian region
Responsibilities
 Analysis and implementation of strategic plan to rehabilitate $40 million portfolio and
to improve overall regional results
 Broker visits in Western provinces to promote business across the region
 Responsible to signing $11 million broker portfolio
 Conducting of audits and general supervision of broker transactions
 Developed work standards and produced agent training programs and sessions for staff
in independent broker offices
 Conducted annual broker reviews, monthly spot checks and audits
 Reviewed and analyzed large loss reports
 Provided broker counseling including recommendation to senior management regarding
appointment and termination of brokers
 Planned, arranged and facilitated broker council meetings
 Participate in budget planning sessions and reporting to Senior and National VicePresidents
 Liaised between systems teams and business units to implement system and product
changes
 Recommended structural changes to organization for managing the company’s portfolio
in Western Canada
 Participated in national sales and marketing conferences
CGU Insurance Company of Canada
1997-1999
Senior underwriter, Personal Lines
Highlights
Provided development expertise for system integration and data migration
Acted in capacity as lead business unit liaison for implementation of new production
system
Led testing of product deliverables in marketing region
Responsibilities
 Underwriting and rehabilitation of personal lines portfolio within the Alberta region
 Training of branch staff
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Developed, reviewed, tested and approved end-user system deliverables for Northern
Alberta region
Conducted pre- and post due-diligence review of portfolio during company
merger/acquisition process
Developing, training and support of broker force
Represented region at head office on various system and non-system projects and
programs initiatives
Led testing and training team and system user group in Alberta and parts of Western
Canada
Economical Insurance Group
1992 – 1997
Personal Lines Underwriter
Highlights
Led underwriting in specialty line of business
Selected as broker trainer and staff coach
Responsibilities
 Underwriting of personal lines portfolio
 Conducted ‘Frontline’ Regional Broker Training sessions
 Conducted in-branch training sessions for brokers and staff in the Alberta region, with
National Training Team
 Assisted National Division in development of training material and oversaw programrollout
 Rehabilitation of $2.5 million portfolio
 Trained in-house staff and provided employee counseling to team members
 Provided oversight and coaching to new staff
EDUCATION
 Completed first year residency and program requirements for University of Phoenix
Doctoral DBA program
 University of Phoenix (Phoenix, AZ) – Completed MBA program with Honours
 University of Phoenix (Phoenix, AZ) BS Degree Program in Business Management and
Administration, 2003 –2007 Completed Bachelors of Science in Business/Management
(BSB/M Degree with honours in program core)
Grant MacEwan University (Edmonton, AB) / Insurance Institute of Canada
CIP Program, A.I.I.C. Diploma and Chartered Insurance professional designation
Cardinal Newman Secondary School (Scarborough, ON) – Advanced High School
Diploma
Skills
Strong leadership skills combined with the analytical and assessment skills
Strong written and communication skills
Negotiation skills
Training and development of others
Organizational and leadership ability
Strong motivation and mentoring skills
Auditing,
Meeting facilitation
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Effecting relationship building and liaison skills
Skilled at working with diverse teams
Motivated solutions oriented business leader and innovator
Boards and Committees Served
ARMA International Canada Region Advisory Team
Insurance Institute of Canada-Northern Alberta Council member and Education Chair
University of Alberta, School of Library and Information Studies Schools Council member
Privacy Committee – CAA Alberta
Product Development Committee-CAA Alberta
Joint Health and Safety Committees (Chair)-CAA Alberta
Conferences Attended
Gartner MDM and ECM Conference 2015
Gartner Symposium 2014
Open Text Enterprise World 2012,2013,2014
ARMA International 2012,2013,2014,2015
Leadership Conference 2012,2013,2014,2015
Enterprise Content World 2011-Orlando, Florida
Project Management Institute 2011 - Northern Alberta Conference
RESPONSES TO QUESTIONS POSED TO TREASURER CANDIDATES:
What strategic steps should ARMA take to support our profession’s place in the
broader world of Information Governance?
ARMA International needs to evolve to address the needs of its members in a constantly
and rapidly changing world. Strategically, education and member support must go
beyond traditional records and information management and should include all
components of Information Governance. While records and information management
has been at the core of ARMA, adapting to changing times in a digital world means that
ARMA must support our members through the necessary evolution required to remain
relevant and with the competencies to survive the disruptions that are inevitable.
Describe your previous experience with financial analysis and budgeting as it relates to
a business or volunteer operation.
As a member of various management and governance teams, I have been involved in
the annual budgeting process and in monitoring actual to budget expenses in both for
profit business and non profit organizations. Additionally, my job responsibilities have
included analytical roles which included analysis, underwriting and monitoring financial
results. As an ARMA chapter and region board member, I have been provided oversight
of financials as part of my board responsibilities.
As your treasurer, I will work will all stakeholders including the Chief Financial Officer to
govern with outward vision and to lead strategically with the interests of ARMA and its
members as my primary focus. My previous experience on boards and councils in
governance matters and roles will help largely in this role.
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Strategically, ARMA International must focus on retaining its membership an increasing
membership numbers globally. This can be achieved by focusing on promoting the
benefits to employers of hiring Information Governance Professionals while enhancing
the image of the IGP certification and member engagement. The intended outcome
would increase membership, graduates from the program and benefit the profession.
As a member of ARMA International, who has served in various capacities, at the region
and chapter level, I understand the needs of our membership and the challenges we
face. Budgeting for the education and professional growth of our membership will be of
major importance. I believe my experience with budgeting, planning and monitoring
financial performance will benefit the association and its membership and help to grow
the organization financially.
In the role of treasurer, I will chair the Financial Planning Task Force and advise the
board on budgets, dues, structure and other financial conditions while following
generally accepted accounting rules and reporting on irregularities that might affect
ARMA in a negative manner.
I believe my management and governance experience coupled with my education and
professional roles will be an asset to the membership and the organization should I be
elected to the position of Treasurer.
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