POSITION DESCRIPTION – IT MANAGER
Position Title
IT Manager
Company
ABC Insurance Broker Inc.
Division
Administration
Date
January 2013
Incumbents
Josh Harper
Direct reports
None
Reports to
Controller
Qualifications /
Experience
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Qualification in an information technology program (e.g. College Diploma in
Information Technology/Systems)
Three years data processing experience with progression through technical and
system maintenance, or equivalent, levels to management. This includes experience
with broker management systems.
Behavioral
Competencies
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Management and supervisory skills
Team buildings skills
Analytical and problem solving skills
Decision making skills
Effective verbal, presentation and listening communication skills
Effective written communication
Technical skills


Ability to install and administer computer hardware, software and networks
Literacy in technology and systems currently used in the insurance industry (e.g. TAM,
Keal, Power Broker, Policy Works)
Job Purpose:
The Information Technology Manager is responsible for installing and maintaining
computer hardware, software and networks.
 2013, Gold Standard Broker
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Key Result Area
Essential Functions
IT Management
Responsibilities
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 2013, Gold Standard Broker
Performance Measures
Manage information technology and computer systems:
 Plan, organize, direct, control and evaluate the
operations of broker management and related
systems and electronic data processing.
 Develop and implement policies and procedures for
electronic data processing and computer systems
operations and development
 Meet with managers to discuss system
requirements, specifications, costs and timelines
 Hire and manage information systems personnel
and contractors to design, develop, implement,
operate
and
administer
computer
and
telecommunications software,
networks and
information systems
 Control the computer systems budgets and
expenditures
Ensure technology is accessible and equipped with
current hardware and software.
Main activities:
 Troubleshoot hardware, software and network
operating system
 Be familiar with all hardware and software
 Be familiar with network operating system
 Provide orientation to new users of existing
technology
 Train staff about potential uses of existing
technology
 Provide individual training and support on request
 Provide
recommendations
about
accessing
information and support
 Maintain current and accurate inventory of
technology hardware, software and resources
Monitor and maintain technology to ensure maximum
access.
Main activities:
 Troubleshoot all technology issues
 Maintain log and/or list of required repairs and
maintenance
 Make recommendations about purchase of
technology resources
 Research current and potential resources and
services
 Provide network access to all staff and students
 Install workstations
 Connect and set up hardware
 Load all required software
 Provide network accounts and passwords as
required
 Monitor security of all technology
 Install and maintain Foolproof and passwords
 Input and maintain IP addresses
 Advise staff of security breach and/or change in
password or security status
 Ensure installation of lock out programs
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Key Result Area
Essential Functions
Performance Measures


Identify and prepare hardware for disposal when
appropriate
 Ensure hardware is stripped and secured before
disposal
 Maintain secure back-up of all system data
Perform other related duties as required.
Education /
Compliance

Maintain and update knowledge of broker management
system and related insurance software.
Teamwork

Work effectively with team/work group or those outside
the formal line of authority (e.g. administration, senior
managers) to accomplish organizational goals.
Keep management and others informed appropriately
and as required about work status.
Monitor and develop the skills of staff wherever
possible.
Take actions that respect the needs and contributions
of others.
Contribute to, accept, and assist in the implementation
of all business activities.
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Quality
Maintain current knowledge of, and adhere to, company
policies and principles as detailed in its policy and
procedures manual.
 2013, Gold Standard Broker
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