Week 6: Sales Promotion and Public Relations - Discussion Consumer Sales Promotion (graded) What do we mean by sales promotion? Does this add value or take it away? Responses Response Author BOGO OMG :D Dr. Sowma Date/Time 8/27/2012 3:25:20 PM Sales promotions have been a promotional tool that’s been used in shaping the integrated marketing communications process for a long time, but companies have invested even more in them over the recent years. I think that it’s gotten interesting because recent sales promotions include methods and/or products that traditionally, weren’t the subject of sales promotions. Going deeper into sales promotion strategy, one of the most common vehicles used lately is BOGO – Buy One Get One. What do you think of this strategy? When has it worked to lure you to part with your hard earned dollars? What is the best sales promotion you have seen? RE: BOGO OMG Edith Cazares :D 10/10/2012 11:39:02 PM Door Busters! Door Busters are a big hit especially around the holidays. Door Busters are sales that are specifically on sale in a certain time frame. Most of the time it consists of early bird door busters. I think its a grate promotional strategy because it draws in customers to buy. An like most of us are you start seeing products on sale and you just start buying and buying more. You go for one item and end up walking with loads and loads of bags. That's what it is all about. RE: BOGO OMG Kelly O`Connor :D 10/14/2012 3:26:11 AM Hey Edith! Your comment on Door Busters made me think of the "Blue Light Special" that is offered at KMart. They do not happen often but when they do you can get items for up to 85% off. My first "real job" on the books years ago was at KMart and when these special sales were offered, the employees hated it. There were two reasons for this, the set up was a pain in the butt and then when the sale started, people were rude and paid no attention to others safety. However, the good part, for KMart is that they were selling off old inventory that was sitting around and was able to clear out the older merchandise for the newer, up-incoming merchandise. KMart was able to recoup some of their costs put out for the inventory and made the consumers happy. RE: BOGO OMG Ryan Hahn :D 10/10/2012 6:46:47 PM I play guitar and go through a pack a strings a month on each one of my guitars, 3 electrics and 1 acoustic. Guitar Center doesn't really use BOGO, but they have promotions such as buy 3 and get one free, which is close. So when I purchase strings I buy in bulk because each one of my guitars is in a different tuning and uses different guitar strings. To some people, they may think the company is losing money because of giving one for free, but in reality many companies that promote this have such a huge margin on costs, that they really are not losing anything. And if this can attract more customers to make purchases than normal they are actually gaining profits. RE: BOGO OMG Dr. Sowma :D 10/11/2012 10:34:08 AM Good personal example Ryan. Unless a product is a designated "loss leader", the mark-up is usually high enough to run promotions without making money, not to mention how many other thing you may buy as a result of the initial promotion. RE: BOGO OMG Kelly O`Connor :D 10/14/2012 3:33:23 AM Hey Professor, I have noticed that a lot of "loss leaders" are either in the produce department or dairy section of a grocery store. Right now, one of the local markets has Red Seedless grapes for $.69 a lb. The cost per pound to the grocery store is $1.99 per lb, so the store is ultimately losing money on this item, however it is was is bring people into the stores. The same thing happens with the price of eggs and some cheeses. These items are offered at a steep discount, or below the company's profit margin to get people into the stores. I can tell you that when Bing Cherries are on sale for $.88 per lb my butt is in that store buying no less then 5 lbs. and since I am already at the grocery store, I will make additional purchases, some necessary and some, not so...you know, like a bag of Double Stuff Oreos. =). Sometimes a "loss leader" item needs to be offered to get consumers into the location to spend more money on items at a higher profit margin. RE: BOGO OMG Seena Rose :D 10/10/2012 7:08:07 PM I love BOGO promotion sales. The consumer feels like they are getting a good deal and walk away from the transaction satisfied. I love payless shoes promotion "buy one pair of shoes and get another for 50% off". I just went to payless yesterday and wanted two pairs of cute shoes but, decided to just get the one pair. The promotion was buy one accessory get one 50% off. I also enjoy Bath and Body Works promotions. They offer "buy 3 get one free or buy a certain amount for a set price". RE: BOGO OMG Renee Anderson :D 10/10/2012 9:08:05 PM I think promotions are good things. As one of my many jobs at this moment, I work in retail part time and we offer a lot of promotions. And it is our (the employees job) to mention our promotions all over the store and do suggestive selling (or also known as upsells). The whole BOGO buy one get one free. I know that a lot of buyers always go for those type of deals because the buyers believer they are getting great deals. Normally these promotions are on or after major holidays. I know that a lot of stores at the malls like to do these type of promotions during christmas time and especially after christmas. Either the buy on get two or buy two get three free are some of the best promotions as my husband says. However I personally like the 50 percent off. RE: BOGO Jennifer Morris 10/9/2012 1:44:06 PM OMG :D If I had a dime for every time I heard someone say, "I didn't really need it, but it was buy one get one free" I think I'd be rich. People love buy one get one free, and they are immediately more enticed because of that one word 'FREE'. The word "free" makes most shoppers buy something anyway even if they don't really need it since they feel they are getting a good deal. I was a BOGO shopper at Bath and Body Works. When they have their semiannual sales its hard not to give into temptation and stock up on products. RE: BOGO OMG Freddy De La Cruz :D 10/10/2012 1:44:45 PM Jennifer you do have a point that it can attract customers to your business but in reality I believe it is not worth having a BOGO sale especially if your business has built an image of it own. Not only is it hard to have such a sell, it really depends on the quality you are trying to provide. I believe it is a bad marketing strategy as you are trying to sale products at a price that still can be profitable but then again make it seem as if the consumer is actually saving money. To do so, the company will have to make the product at a low cost so they can sale it a a margin fair enough for the customers. Therefor, the customer actually gets a product not of quality and that is what I believe is affecting the slaes and the business overall of pay-less shoes. At the end great post Jennifer! RE: BOGO OMG Andrew March :D 10/10/2012 8:28:13 AM Sales promotion ultimately means a stimulation of sales achieved through contests, demonstrations, discounts, or trade shows. It really is a good way for a company to really boost their awareness and credibility out to the public. Sales promotion also gives buyers incentive to make an immediate purchase or to switch from a competitive brand. Behavioral targeting is also vital within sales promotion because the promotional process has to be targeted to the consumer. RE: BOGO OMG Dr. Sowma :D 10/10/2012 9:04:31 AM Succinct Andrew! RE: BOGO OMG Anne Zimmerman :D 10/9/2012 4:04:33 PM I'm still in the market for a new refrigerator. Stopped in the local appliance store to see if they had any deals. I'd never consider paying retail for this. Found a deal on a Maytag - right style, right features, everything......I took a picture of the tag on the fridge and went home to do some homework. Did a price comparison online and found that the deal at the local appliance store is really a good deal!! I also read up on ratings and comments made by owners of the fridge I'm considering.....it seems to pass all the rigors. So, I will be going back to the local appliance store to make a purchase!! When it comes to sales promotions, there are some brands and items that I would not skimp on....I'll purchase that brand/item no matter what the price because I'm totally devoted to it. However, other items, like the fridge, I'm open to different brands. The important thing is that it's meets certain criteria and I'm paying the lowest possible price I can find!! RE: BOGO OMG Jennifer Kachikian :D 10/8/2012 7:20:40 PM Today, at my gym, there was a posting : Columbus Day special: Purchase a year membership today, and get the second year for free. The gym is L.A. Fitness. Recently, Bally's merged with L.A. fitness, and I was a member of Bally's , before L.A. fitness. So, they tell me, "Oh, you don't qualify, because you came from bally's". It made NO SENSE. I swear, these 'too-good-to-betrue' deals are deals I don't fall for. And unfortunately, I wouldn't qualify for this gym deal. If I were to qualify, it would have been $142 today, and free for next year. Another fantastic sales promotion I've seen was, "Purchase this car today, and you will receive a $1,000 gift card". It might have either been $1,000 or $2,500. I can't remember which car commercial. So I think to myself, "So, what is the catch"? And, these gift cards are cards from companies which the company chooses, which I find unfair. Every deal I have seen (EVER), the first thing that comes in my head, "what is the catch"? RE: BOGO OMG Andrew March :D 10/12/2012 12:31:21 PM I really do feel that companies that are struggling the most in the market push the hardest when it comes to sales promotion because people are unaware of their brand or the organization is really low on there revenue intake. For example there really is no incentive for Apple to do sales promotions because individuals already know how sufficient there products are and plus people are willing to pay high premium prices just because, so I really feel that sales promotion is more beneficial for a company who is struggling in the market. RE: BOGO OMG Herbert Martin :D 10/8/2012 7:31:17 PM Dr.Sowma and class, BOGO is a good strategy when an organization is trying to move/replace old product for new merchandise. Also, it draws current and new customers to the store. If the consumer does not like what's on sell they may find other items to purchase. In my opinion, the most effective stores I have been encouraged to go into based on this strategy are sporting goods stores and grocery stores. The items advertised seem not to be that costly and I will buy just because it says buy one get one free. RE: BOGO OMG Stephanie Phillips :D 10/14/2012 2:52:09 PM This is true Herbert. Most stores have these sales on things that are not that expensive in the first place. I don't think I have ever seen anything like a stereo system, Wii, Playstation or anything like that have a BOGO deal. The most common item I see with this deal is candy bars at the gas station. Or they even have buy this, and get that for free. That is another promotional offer I see that is popular out there. RE: BOGO OMG Sean Peotter :D 10/9/2012 3:08:04 AM BOGO is a very effective strategy. Myself, and many people I know, fall to this one. There is a catch to it though. It generally does not get me to buy a product or brand I normally would not buy, but it can get me to buy a product/brand I do buy but at a time when I was not planning on buying. In other words BOGOs are very good at getting the consumer to impulse buy a familiar product/brand. The one's that really get me are when you can get two Blu-rays for the price of one, and I'm also susceptible to the BOGO candy offers. RE: BOGO OMG Kelly O`Connor :D 10/9/2012 3:59:29 AM I am a fan of BOGO, totally...except when it is for an item that I could care less about, and then I do not need two, so there is no point of paying the full price for something I do not need, even if I get two. I find that I am usually more apt to do a BOGO purchase with food like others have mentioned, primarily bread. The price of bread is ridiculous now and when I can get two loaves of good, quality bread for $4.49 BOGO rather than buying them separate, I am all over it. I am apt to do a breakdown cost analysts when shopping (because I am a dork), and if I really look at my bread BOGO, it has to be a better buy (two loaves at $4.49) than the “Buy Two for $5.00” or “On Sale for $2.49 each”. If I can BOGO but the price of one item is $5.25, then I would be better off partaking in the “Two for $5.00 sale” or any other sale relevant to my purchase choice from (possibly) another manufacturer completely flat leaving my brand. If the price is right and the product selected is one that moves than BOGO can be a wonderful sales promotion. It is important though for the company that this BOGO will be making money in the long run. Sometimes a business has to “put out” a little to reap a bigger return in the end. As others have mentioned, Payless has big BOGO sales promotions throughout the year that bring in a lot of people. This keeps Payless in peoples minds and when most people see BOGO, they think of Payless right away, even when it is another store (not Payless) that is having the BOGO sale. BOGO and Payless are now synonymous with each other... talk about an awesome sales promotion. RE: BOGO OMG Roger Dubreuil :D 10/8/2012 5:32:25 PM Buy one get one is a common promotion that a lot of different industries utilize. As other have mentioned, Payless shoes is probably best known for its BOGO sales that it always has. I think these promotions work well for companies, but you have to be a sucker to actually believe you are getting one for free, typically the one you pay for is at a marked up cost to compensate for the second one being free. Exceptions to this are going out of business and liquidation sales, as these typically are at discounted rates and are designed to just get rid of inventory on hand before the store has to shut down. There is a fireworks store that is close to my parents house and I stop by there a few times a summer when I'm going up to visit them. Its funny to see how the promotions change, as the fireworks are usually reasonably priced, but around the 4th of July all prices double (sometimes more than double) and everything becomes BOGO. Something that was $30 is now $65 but I can get a second item for "free." They do this to give the illusion of a great deal and it helps move more products, as someone who wanted to just buy the $30 product now has to get two items for $65. RE: BOGO OMG Steven Crellin :D 10/7/2012 12:56:43 PM BOGO is brilliant! Listen, my whole project is based on the idea of promotions and the "BOGO" theory. Well, not ALL of it, but a major part is. The reason I put this much weight on the promotions idea is that it works for us. I know that when we see a great deal such as a BOGO, or if we get a coupon for something that is good enough to get us to go into the store, its a big move. In today's shooping environment, the act of getting people to physically get into a store to get something is a massive step in improving your sales. I understand that a BOGO can be online as well, but most of the time it is for stores in real life. Look at places where kids eat free. If you buy an adult meal, a kid eats free. Buy one, get one. I think Payless Shoes made their entire marketing plan BOGO over the past 4 years. They have BOGO in huge letters in each of their stores promoting the idea that if you come in and buy a pair of shoes, a similar pair is free. I have said it about 20 times larready, but I am a sucker for buying things in stores I did not intend on buying. So getting a person to come in with a promotion or a BOGO, no matter what, they are going to see your stuff and make a purchase they may not have been thinking of making prior to the promotion. RE: BOGO OMG Victoria Minos :D 10/7/2012 5:56:58 PM This type of sales promotion would probably work well in low cost items such as the ones found in retail stores. The BOGO system traditionally has worked well in Supermarkets. I do think though to compensate for the BOGO that the retailer raises the price of the 1st item. Having worked in this field I would also have to say that the retail chains would approach the manufacturer also to commit to the BOGO. In my opinion the best sales promotions are the ones that are found on the internet Especially when there is a third party involved. For example I like to purchase items or services using Groupon. I think you can really get good deals using this entity. RE: BOGO OMG Justin DeMoulin :D 10/8/2012 11:29:10 AM Groupon has definitely been a big one for using the BOGO sales promotion. I rarely paid attention to BOGO deals before using Groupon and the only reason that I do now is because of Groupon's mobile app reminders. Every day I get three or four deals popping up on my mobile device and once in a while there are BOGO promotions in there. In the past, I always assumed that BOGO deals were only offered for low quality items, so I never jumped at them. Lately though, it does seem as though more and more companies are offering BOGO deals. Groupon has brought up a number of great BOGO deals in the Las Vegas area for various tours and what not that sometimes carry very high values, up to $100. This has gotten me to start opening my eyes to BOGO deals and now I find them at some of my favorite supermarkets, such as Sunflower Market (now Sprouts). RE: BOGO Dr. Sowma 10/8/2012 3:44:25 PM OMG :D Steven, Victoria, & Justin, good start! RE: BOGO OMG Steven Crellin :D 10/8/2012 6:42:14 PM 100% accurate, Victoria! I will go back to Payless shoes for this. Ever since the sale started, the price of the first pair has gone up for sure. Not a lot, but there is always a notable difference between the new price and the old ones. That being said....the sale price still results in a slight difference and savings to the buyer. It also results in more units being sold. But even with the increase in prices, say someone comes in and buys an additional pair of shoes. That is the whole point right!? If you get someone into the store to make a purchase, they may be tempted to get more stuff. Including other things like laces, back packs, purses and other things they sell there. I think that giving things at a discount like a BOGO is a great thing for everyone. It gets people in the door which is HUGE! I know that when things are on sale BOGO style, I go shopping. In places I typically wouldnt go at times too. Get that deal, get me in the door. RE: BOGO OMG Gerald Charles :D 10/8/2012 7:56:50 PM Victoria, you are correct, BOGO works well in supermarkets because in Florida, I shop of Windixie and when they advertise BOGO, I look forward to go there and get what I needed, I like that promotion. Knowing that they have to compete with publix which is well known, they have to promote BOGO's which drives people in. RE: BOGO OMG Steven Crellin :D 10/9/2012 11:53:00 AM Gerald, taht is my whole point. Getting people in the door is a massive accomplishment. That is hard enough these days. So getting people to physically come into the store and shop which is very hard, using a BOGO deal is always goign to be worth it for the street traffic alone. We all know that the stuff that sells the most is the crap by the register right? You can't ever sell that unless people are actually in the store shopping. Using BOGO to get people in will get people to see that other stuff. Like I have been preaching, getting people to your location is the biggest deal ever. The reason the milk is at the back of the grocery store is to get people to walk back there and see other things on the way there and buy those things. If it were at the front, people would go right in and go right out. By putting it in the back, you are going to see more things that may interest you. Bogo is like putting the milk in the back of the store. RE: BOGO OMG Daniel Kuhfal :D 10/9/2012 12:59:30 PM Steven I am glad you brought up the grocery store, I do the shopping for my family so I make the budget and am very disciplined with is. However when I see BOGO for a product like buy one steak get one free I usually buy it simply because it helps stretch the budget. Free stuff is always been a powerful tool in selling something because even the most frugal customer would take advantage of it because they hate spending money, I know I do. RE: BOGO OMG Dr. Sowma :D 10/11/2012 10:35:03 AM Great train of comments everyone! RE: BOGO OMG Seena Rose :D 10/14/2012 5:06:27 PM The Club stores like Costco, BJ's, and Sams come to mind when I think of special deals or BOGO. The problem is you either have a ton of bulk items around the house and limited space to store them or you spend a lot more on items you didn't intend on buying before you walked in the store. Instead of saving more money they end up spending more money. Consumers can make out on these club stores if they just don't get carried away every time they go in. RE: BOGO OMG Ryan Hahn :D 10/13/2012 3:06:48 PM And that is very common for people to do Daniel, I am the same way. Some people even take it further than BOGO and conduct their grocery shopping at places such as Costco where you can buy items in bulk at a cheaper price. For instance, my girlfriend and I make our pastas, meat and drink purchases at Costco along with a few other miscellaneous items as well. For other things such as vegetables, fruits, breads and eggs, we make our purchases at the grocery store Safeway. That way the items wont go to waste because they are not an everyday food for us to eat. RE: BOGO OMG Herbert Martin :D 10/11/2012 7:57:50 PM Victoria, there are quite a few promotional opportunities,but no matter where they come from the whole idea is to offer the customer an incentive for purchasing a companies product. Everyone likes to feel they got a great deal on their purchase and stores want to draw customers to their store or website, sales promoting is a great way to bring the customer to both. RE: BOGO OMG Dr. Sowma :D 10/10/2012 9:13:25 AM Like the kids eat free example Steven, it's a classic BOGO that we don't think of as a BOGO. RE: BOGO OMG Gerald Charles :D 10/10/2012 10:59:11 AM I think getting the kids to eat free is one of the best things one can do in order to get people in. There's also another one out there and that's get three meals for under $20, you look at Olive garden which started this advertisement and others saw that people are going n like crazy and they are now following. Sales Promotion Valerie Chambers 10/7/2012 9:36:31 PM Sales promotion is where a comapny is trying sell an item and they make it less than what it would normally go for. And they would make sure that people know about it. Of course the promotion will only last for a week or a month. RE: Sales Promotion Andrew March 10/14/2012 4:13:24 PM I think that sales promotion is very vital for a company that is just starting out in the market, when a new company enters the market they have to do as much as possible to gain popularity and awareness. Every now and than I see car commercials, and I have noticed that American autombiles push the hardest In the automobile industry because I think they know deep down that their cars will and do not hold up like the japanese cars. RE: Sales Promotion Omer Mennan Guler 10/14/2012 11:41:36 PM If the promotions are done well, they are an effective way for you to market your business or products and services. And the meaning of well is not the promotions in which you drop the prices on your existing products significantly, or when you have a blowout sale to move stale inventory. Instead I mean a well-planned, seasonally relevant focus on solutions that can add value to your products which your customers will recognize. Sales promotion Stephanie Phillips 10/7/2012 9:45:28 PM Sales promotion has been defined as “a direct inducement that offers an extra value or incentive for the product to the sales force, distributors, or the ultimate consumer with the primary objective of creating an immediate sale.” (Belch 520)Belch, George and Belch, Michael. Advertising and Promotion: An Integrated Marketing Communications Perspective, 9th Edition. McGraw-Hill Learning Solutions, 2012. <vbk:0077609123#outline(16.3)>. By doing a sales promotion the business is trying to add value to the product. Trying to increase the purchase activity and promote their product against other similar products. This way once a consumer starts to purchase their product based on that sale they can see the quality of the product and can turn into a loyal customer with or without a discount. Sales promotions Daniel Kuhfal 10/8/2012 1:58:57 PM Sales promotions have always reduced profits and or cost money from the company doing them but they do so with a purpose, they bring in business while fulfilling the objective and a new customer that keeps coming back is worth a onetime loss. A good example is a t-shirt vendor offering buy 1 get 1 free, he losses money on the second shirt but brings in more business because of the promotion and hopefully some of the customers will be new customers that became repeat business. RE: Sales promotions Valerie Chambers 10/13/2012 5:43:24 PM As long as the customer is happy with the tshirts that they buy. It also depends on if the the business has multiple locations it may be that the customer is from a different state or country and is just here visiting when they see the ad. It would also be good if they were to have a website that people could buy from. RE: Sales promotions Joshua Newsome 10/14/2012 11:08:54 PM Valerie is right, this only works if the company is selling a product that satisfies the consumer. If it doesn't, it doesn't really matter if they got 1 free. If they weren't satisfied they're not coming back. Sales Promotion Keisha Serna 10/9/2012 3:07:20 PM Pro-mo-tion noun 1 the act of promoting or the fact of being promoted: advancement 2. Encouragement of the process, growth, or acceptance of something: furtherance 3. Advertising: publicity **thefreedictionary.com Sales promotions are coupon, contest, freebie, premiums, prizes and product samples of brands. Sales promotions can be used for the consumer(consumer sales promotion), retail staff,and retailers (trade sale promotions). Ales promotions are designed to add value or incentives to consumers that purchase there brand. This can include methods as BOGO free, BOGO half off, Coupons for discounts, Waiver coupons, Buy two get the third free, and mail-in rebates. Also promotions can be used in a certain time frame, such as MACY'S one day sales. In some instances I can see how these kinds of sales promotions can take away from the value of the promotion. For example, My family doesn't drink alot of milk, so if there was a BOGO free offer I most likely would not take it because I know I'll be throwing the milk away. Also in brand picking, if Kroger has a sale on there ketchup, I still would'nt buy it just because I prefer Heniz. RE: Sales Promotion Omer Mennan Guler 10/12/2012 10:49:03 AM Websites, mobile phones can also be used as a type of promotion. For example, in the United Kingdom, Nestle printed individual codes on KITKAT packaging, whereby a consumer would enter the code into a dynamic website to see if they had won a prize. Consumers could also text codes via their mobile phones to the same effect. Bundle of Joy Dr. Sowma 10/9/2012 4:18:49 PM Hello Class; An important topic we need to cover is the concept of bundling. What is bundling? What are some examples of bundles that companies offer? Do you think this technique is effective or not? Please support your answers. ---Professor Sowma RE: Bundle Stephanie Phillips of Joy 10/13/2012 11:16:49 AM Bundling is where a company combines deals or packages to increase their sales on a product. For example and of the gaming systems. You have the Playstation 3 bundle with the Move, which is the camera and wands that make the playstation similar to the Wii. I do believe this technique is effective because with a small discount you still get more product sold when doing combined deals. The consumer sees it as a money saving opportunity. RE: Bundle Victoria Minos of Joy 10/10/2012 3:25:47 PM Bundling is the process a company uses to sell multiple products at a discount rate initially. Probably the most popular bundling would come from communication companies. For example the cable company would offer Cable channels, internet and also telephone service. The technique is effective for people that do not have the time or willingness to shop around. usually bundling comes with introductory pricing that is typically raised through time. I paid one price when I bundled then It was a higher price in 6 months. There is always fine print. RE: Bundle Freddy De La Cruz of Joy 10/11/2012 10:44:25 PM That is a great example Victoria, one that clearly shows the effectiveness into bundeling and in making the customer believe they are actually saving. In my opinion it is a great marketing tool in attracting attention, but a bundle must be well designed in order for the business to make profit out of it. At times I tend to see some bundles at that mall where their may not seem attractive at all. For instance buy this certain jacket and receive these headphones that go with the design of your jacket. I thought to myself, "is it really worth buying these jacket for $125 to receive such bundle in where the headphones I imagine are of low quality and will get destroy that quickly. For the price I am paying I would hope to see a better bundle or at least a better pair of headphones. Overall, this was a great example Victoria! RE: Bundle Sean Peotter of Joy 10/11/2012 2:34:55 AM Bundling is when several products are offered together for one price. Video game companies often bundle franchised games together to sell (i.e. get Fallout, Fallout 2, and Fallout Tactics for $20). Another good example of this are Blu-rays/DVDs. Movie companies often sell "collections" of movies together. This can be a very effective means of marketing. I, for one, often buy bundles. I buy bundles of movies, games, and even books. I like to collect entire series, so if there is a bundle for a movies, game or book series that I like I tend to buy that instead of buying them individually. When I buy bundles I feel like I am getting a good deal, even when there really isn't any significant savings. RE: Bundle Darryl Abbott of Joy 10/10/2012 11:28:03 PM Some examples of bundling would be like Comcast cable which offer (telephone, internet, and cable), now they also include adding cellular services. RE: Bundle Kelly O`Connor of Joy 10/10/2012 4:42:41 AM Bundling is a marketing strategy that joins products or services together in order to sell them as a single combined unit. It allows the convenient purchase of several products and/or services from one company. Usually the products and services are related however they can also have dissimilar products which may appeal to one group of consumers. Retrieved on October 10, 2012 from investopedia.com @: http://www.investopedia.com/terms/b/bundling.asp#ixzz28tJF9VxE Examples of companies that use bundling are cable companies. The packages that many offer can include cable, internet and phone. These bundles (or packages) are usually offered at a set rate for a predetermined amount of time so that the consumer is saving money by purchasing all three simultaneously, rather than separately. Sometimes after the pre-determined time passes, these packages rates can go up, it all depends on the contract. I do think that this type of technique (bundling) can prove effective as far as getting a consumer to switch to a competetive companies product. Most people today are looking to save money but, as mentioned above, the consumer must look at the terms and conditions of the contract to see just how long these bundling rates will be effective. If the price increases dramatically after thepre-determined period, then the initial cost savings may not be worth it in the long run and the company offering the bundle may lose this consumer. RE: Bundle Dr. Sowma of Joy 10/10/2012 9:18:14 AM Great service example Kelly. When we think of bundling, we tend to think about products, but of course it's the life-blood of several service industries. Think about insurance polcies, comprehensive auto services, etc... On the flipside, Class, are there any potential downsides to bundling? RE: Bundle Justin DeMoulin of Joy 10/10/2012 9:36:40 AM One of the downsides to bundling is that you are likely not dealing with experts in fields. A company may excel at one service and simply have the capability to provide another service. The bundling gives the consumer a better price, but at the expense of degraded expertise in at least one field. I found an article that describes this very thought and a few more: http://outofyourrut.com/why-bundling-servicesmight-be-a-bad-deal/. A telephone company may provide stellar service with your phone, but not have a full expertise in the cable TV that they offer. The secondary service may suffer from other low cost measures such as employees that are trained on the cheap and therefore have less knowledge than what another company may offer. The article also states a lack of flexibility as a concern, such as less features and lowered product selection. Additionally, problems become magnified. A billing problem with your telephone has now become a billing problem with your telephone, cable TV and internet service. RE: Bundle Daniel Kuhfal of Joy 10/10/2012 10:10:18 AM Bundling can force someone to take on services or products they don't need or want. Think about it you just want phone service from a provider and to get a better price they might force you into a position to bundle or pay more, here is a commercial that emphasizes or shows what I mean http://www.youtube.com/watch?v=3BcQpOGpxcI bundles can force a customer to get a bunch or stuff they didn't want or need. Also lets look at price this isn't a absolute rule but when you bundle they give you a introduction price and when that time is over they hit you with a giant bill, also you cant quit easily because the introduction price is usually during the time you can pullout so either your struck for the duration or you pay a huge one time penalty. RE: Bundle Roger Dubreuil of Joy 10/11/2012 7:12:05 AM I agree Daniel. Bundling can often provide the benefits of savings and convenience, but they aren't always the best choice. Most cable companies sell internet and phone service as well, and often design the bundles so that it isn't much more, or sometimes even less, to add the third service. If you wanted to get internet and TV with my cable company, it is only $5 more to add phone service, and this also gives you free movie channels and other added bonuses. As you put it, this forces you into taking the phone because it just makes sense. Someone like me would keep the phone even after the promotion ends because I just pay my bills and move on rather than taking the time to call up and cancel the services I don't need and never really wanted. I'm sure a lot of customers are like this and it ends up costing you more than you actually intended on paying. RE: Bundle Dr. Sowma of Joy 10/11/2012 10:42:00 AM Jennifer, Justin, Danile and Roger, perfect, together you all nailed this. Bundles can be a powerful marketing tool, but it should be used with care; indeed, not everything may be high quality in the bundle, we may not want all of it, and the bundle risks being priced out the market in absolute terms, despite any real savings. Did we miss anything? RE: Bundle Daniel Kuhfal of Joy 10/13/2012 9:58:50 AM People hate not having a choice so if they are forced to bundle they might not do it simply because they feel forced. So by bundling you take away peoples choice they get mad, and mad people don't think. So they might pass on the bundle simply because they don't think. RE: Bundle Dr. Sowma of Joy 10/13/2012 11:49:36 AM Good one Daniel, anyone else? RE: Bundle Jennifer Kachikian of Joy 10/10/2012 10:15:15 PM You see numerous bundles through telecommunication companies (i.e. AT&T, Verizon, Sprint, and so forth). If people were to purchase internet service separately through AT&T, that would cost $39.99 a month, the consumer has Comcast cable for $79.99 a month, and a smart phone through T-Mobile for $89.99 a month. That equals out to $210 a month for that person. This is pretty pricy, and the downside to this is that this person doesn't realize that he/she can get a great bundle through AT&T (all of these options, for around $159.99 a month). Another downside is that within that bundle package, you are forced to purchase a service, for that low price. RE: Bundle Darryl Abbott of Joy 10/12/2012 11:15:15 PM Some of the downsides to bundling for example is my cable service, (telephone, cable, internet) in which I never use my home phone, I mostly use my cell phone. So what happens is that you are bundled for a service that you have that you hardly use. Bundling does not always allow you to pick the services that you want in your package, some of the drawbacks are with some companies, since you are paying for all the services as one bill, if you don't have enough money to pay the bill, you can risk having all the services disconnected. RE: Bundle Kelly O`Connor of Joy 10/14/2012 3:44:28 AM Hey Darryl, So I am tackling two questions in one: the Professors comment on other negative sides of bundling and the fact that I have the opposite problem that you have. I cannot partake in the complete "Triple Play" bundle pack offered buy my cable company, Time Warner Cable. I can partake in 2 of the 3, such as the Cable itself and the internet, however, when it comes to the phone, it is a no go. The reason being, I live in a complete cellular dead zone. There is no service within 2 miles of my house in any direction. The problem with the phone option is that if the power goes out, cable and internet will also go out, therefore I have no means of communication to the outside world. I would have to travel, again 2 miles in any direction, to get service and during a storm or emergency, I am afraid that that would not cut it. So becasue I do not have cell service, I have to pay for a regular land line. Now I could get the phone and save a few dollars for a year however,but again, I would still need the land line and be paying $63.00 a month for that. Further, after the year contract for the "Triple Play" bundle is up, the telephone service and internet and cable will also go up and I will not be in a better financial postion in one year then I am today. RE: Bundle Darryl Abbott of Joy 10/14/2012 5:38:50 PM Another disadvantage to bundling is your commitment of up to two years may be required to get special offers and/or rebates but then you are offered high early termination fees of several hundred dollars. If the service is not acceptable, why would one want to continue for that long? RE: Bundle Dr. Sowma of Joy 10/14/2012 2:22:27 PM Good point Kelly! RE: Bundle Sean Peotter of Joy 10/13/2012 12:41:43 AM One potential downside would be if the consumer doesn't want all of the products/services in the bundle. They may feel that it's not worth paying the bundle price if they are not going to use all of the products/services. This could also lead them to feel that the price of the individual product/service is overpriced in comparison to how much they feel it's share of the bundle price is. (i.e. if there are 3 items in the bundle and it costs $3 dollars then the consumer may feel that each product/service is worth $1 and anything more is overpriced.) RE: Bundle Gerald Charles of Joy 10/10/2012 11:01:20 AM Bundling is a process that I believe Verizon adapted years ago which they also named it One Stop shop. Why get several bills and not just bundle your service especially if you get discounts for bundling your services. RE: Bundle Joshua Newsome of Joy 10/10/2012 11:20:17 PM Depending on who you are and what services you are choosing to bundle it can be a good or bad idea. Sometimes bundling isn't the cheaper way to go. Also if you're bundling then you're stuck paying for a service even if if it's not of good quality. RE: Bundle Gerald Charles of Joy 10/11/2012 4:47:05 PM You are right Joshua, some bundling can be bad and I don't really call it bundling, I call it a rip off. The definitions of bundling should be to combine your services or products together in order to get a better price and save in the long run. If someone has to pay more, then it should not be considered bundling. RE: Bundle Joshua Newsome of Joy 10/13/2012 11:23:48 PM Right, it is a ripoff and it shouldn't be called bundling. When people think "bundle" the think "savings". For example, buying two apples and getting a third one for cheap or even free is a bundle. If there is no saving involved then it is pointless. RE: Bundle Roselyn Herrera of Joy 10/12/2012 9:15:16 PM Bundling is a great idea when it comes to paying home billS. I have a bundling package with my cable internet and phone bill. I love it not having to worry about diffienet date when things are and I can pay it all at once. I think bundling is a great on services but I do not think it will be a good idea on products or food. RE: Bundle Renee Anderson of Joy 10/13/2012 10:29:00 PM Personally, I don't like bundling. Yes they may look like fantastic deals upfront for new customers, I think that it can ultimately screw you over in the end. Certain companies that do bundles are companies like Comcast and so forth. They set you up for a product of a triple bundle that would consist of tv, phone and internet costing you around $100.00 for the first year and you are locked in for two years. However once you hit past the first year mark, your bill will skyrocket up and you have to pay about $200.00 to get out of it. I don't think it is really effective because in the end, the customer will not be satisfied. I have dealt with so many issues over the past couple of years with bundle deals and I just do not like them anymore. I would if the price would stay the same but you really have to read the finer details of the plan. What do we mean by sales Joe Bartolotta promotion? 10/9/2012 6:02:12 PM Sales promotion is the activity meant to make people come and buy more of your product, especially in the short term. Using different methods of promotion such as; giving away coupons, offering discounts, cash refunds, patronage rewards and samples makes customers decide to buy now. RE: What do we mean Valerie Chambers by sales promotion? 10/14/2012 2:00:02 PM There is also the fact that they may have someone who owns it or they already have one and need another one. Giving previous customers a better deal on the item(s) they are more likely to go tell more people about the item and give the business more customers. Sales Promotion Claudia Escobar 10/9/2012 6:10:30 PM Sales promotion is one of the aspects of the promotional mix. Examples of sales promotion includes, coupons, samples, premiums point of purchase, displays, price deal, reward program, price-pack deal, rebates, buy one get one free, buy one get the other 50% off, and vouchers. Does this add value or take it away? I would say that it adds value because is tactic used to attract new and current customers, Consumer Sales Promotion Jennifer Kachikian 10/9/2012 7:21:18 PM Sales promotion consists of short term incentives to encourage the purchase or sales of a product or service thus offering reasons tpo buy product or services now. Using different methods of promotion such as; giving away coupons, offering discounts, cash refunds, patronage rewards and samples makes customers decide to buy now. When companies come out with these promotions, I always think, "This sounds too good to be true". It adds value to the company. Walgreens is an example. There are always promotions (i.e. buy this pantene pro-v, get the 2nd for free). So, the Walgreens store has to have so many of these pantene pro-v's in stock, so everyone can buy it. Watch Your Dr. Sowma Language! 10/10/2012 9:35:17 AM Some people take well to a creative language while others find it offensive. For example, "pursuit of bestness" or “fixed automagically”- is that catchy or does it make you think someone made a mistake? How might that influence how a promotion is received? RE: Watch Your Herbert Martin Language! 10/12/2012 4:51:44 PM Dr. Sowma and class, I do not think it's offensive, people should realize it's advertisement their job is to get the consumer thinking of their product or service, therefore the public should understand and not be insulted IF they understand what the advertisement message is. A particular phrase or jingle will help the customer remember the companies product. A marketer is in the business to promote products and services, this is just another way of going about it. RE: Watch Your Keisha Serna Language! 10/11/2012 8:04:23 AM I think the creative language is a way to set your brand away from others but I do see how there is room for error when using this method. Some creative language will go with the product like your example "pursuit of bestness"this is a Snapple quote and Snapple is "made with the best stuff on earth". So I think this small quote goes along with the brand and makes it fun and interesting to look at (catchy). Now one commercial that comes to mind when thinking of creative language is when Gain used the word "Gooder". To me this is just incorrect grammar and it did throw me off a little to think, “this has got to be a mistake!" With using this non-word it seems as if this detergent is trying to market to a younger group. Which young people don’t do the laundry, mom or dad does it. I use Gain and this language didn't make me stop buying the product that I like but it did just make Gain look as if there are weak in the market and their trying to make more innovated ads to boost sales. I think they should just stick with new fragrances and shaping new bottle...... leave the funny lingo out! RE: Watch Dr. Sowma Your Language! 10/11/2012 10:53:01 AM Keisha, yep, daddy does it in my case :) Good points and one's that I am likely to groove with as well BUT, with that said, I'd bet we have a bunch more people that like it a lot sometimes and even some that are in the middle. This type of language, while not overly common, is around enough to teach us that it can be effective sometimes (think about the Kia example; what to you do when you don't have competitive attributes to push or even a paradigm to work with, with newer to market products). Any other takers on our central question here? RE: Watch Daniel Kuhfal Your Language! 10/11/2012 5:05:21 PM I don't care for that type or advertising language it is a turn off for me when shopping, think about it that sounds just like sloppy writing. There are many more refined ways to be playful when selling to the customer, like a jingle or slogan they give the same type of fun but is much more refined. RE: Watch Justin DeMoulin Your Language! 10/12/2012 10:43:55 AM I have to agree that I am also not a fan of this linguistic creativity. There have been too many times when I've had to explain to some of my younger friends that the words used in some advertisements are grammatically incorrect and should therefore not be repeated in their everyday conversation. Not to sound like a grammar prude, but if people are unaware of these improper usages of the English language, it only helps to slowly degrade the way that Americans are viewed intellectually by other nations. An example that has stirred up some trouble among grammar Nazis would be the Mercedes ad that features the phrase "less doors" when it clearly should be "fewer doors". http://blog.quickanddirtytips.com/2011/09/29/themercedes-less-doors-commercial/ RE: Watch Kelly O`Connor Your Language! 10/14/2012 4:04:57 AM I agree with you both Daniel and Justin, I too am not a fan of this type of "creative language". Yes sometimes it does work, as Keisha brought up the Snapple example, however there are some companies that should not tailor their ads in this "dumbed down” language. I know the Mercedes Benz commercial that you are referring too and it drives me nuts. Mercedes is a luxury car company and for the most part, markets to well-to-do professionals that are usually educated so why for the love of all that is holy would they use incorrect grammar?! It boggles my mind. As far as the degradation of America, I fear that being educated and understanding proper grammar is becoming a losing battle. There is so much technology available yet the ways and means that it is used must communicate a message to the intended target in a succinct way sometimes due to limited characters, i.e. Twitter, or just to capture the attention of the viewer in general. Because of this, there are more shortcuts and abbreviations that are used and it is crushing the English language. One company's catch phrase/jingle ticks me off every time I hear it is McDonald's "I'm Lovin' It". I do not love it. Why could the "g" not be added to the “lovin'” part? Is it that difficult to do? Does it really sound cooler and hipper without the “g”? Apparently it is easier to punctuate it properly rather than use the correct grammatical spelling. Sorry for my rants, I just sometimes feel that creative language can actually ruin a consumer’s view of the company. As you stated Justin, there are grammar Nazi’s out there and I must admit that I am one of them though not for everything that is written incorrectly. I am more so one when the creative language seems to be out of place or nonsensical to the product being offered/advertised, or does not fit with the image/branding of the company that is producing the advertising. RE: Watch Roger Dubreuil Your Language! 10/13/2012 3:17:10 PM I have seen this recently and I'm not sure how I feel about it, I guess I'm in the middle. It causes you to think about the advertisement more because it draws your attention to the "error" so I'm sure it can have some positive effects. Some people might find it unprofessional or tacky and not respond to it well, but I think these tactics are geared more towards the younger markets. RE: Watch Freddy De La Cruz Your Language! 10/14/2012 1:30:01 PM Well said Keisha, to some extend it is crucial that a company has a phrase or message that can help attract their customers but also in allowing there customers to remember who they are. Like how you stated Keisha, Snapple has a message that is very catchy and has always gotten my attention even when I was a kid, which made me try their product and I must say that Snapple to me is still on of the best drinks and if it was for their message, I would of never even of bother trying it especially when there were cheaper alternatives. Now my question should every product have a message that can either create commotion or a song? In my opinion, I do believe that at least the product has a message in order to give the customer an idea of what they are getting. Overall, great post Keisha! RE: Watch Your Jennifer Morris Language! 10/12/2012 9:23:41 PM Modified:10/14/2012 5:35 AM I don't care for plays on language myself. Chick-fil-a advertisements are big on their play with words. It's supposed to be funny, but to me I probably would've bought their chicken sandwiches if they spelled it right. It didn't really seem all that humorous to me. But they are obviously doing well (besides their recent anti-homosexual scandal) On the other side -Groupon has hilarious advertisements for their online deals that use proper language and emphasizes on comedy to boost sales - and now they are worth billions. http://www.nytimes.com/2011/05/29/business/29groupon.html?pagewanted=all&_r=0 For me I prefer the advertisements of Groupon that use proper language, they are clever, witty, hilarious, and keep you laughing all the way to the checkout. Screen Shot 2012-10-14 at 7.34.37 AM.png RE: Watch Your Seena Rose Language! 10/13/2012 6:35:28 PM I think it's genius how some advertisements play on words. One that stands out in my mind is "free bytes and bites" from Hampton Inn and Suites. Most consumers can tell that the promotion was using creative language and they end up laughing. It sticks in consumers minds which is one goal of advertising. I think more people like it than find offense. It's similar to drivers who use personalized license plates. They have fun with it and use a lot of incorrect grammar in order to get other drivers to figure out what there message is. RE: Watch Your Ryan Hahn Language! 10/14/2012 3:17:33 PM I believe it depends on the demographic they are reaching towards. I personally would look at something such as this and think to myself "that's pretty creative", where as my father would probably say "that's retarded". The same approach happens in music I hear on the radio all the time. The way Snoop Dog uses slang such as " fo shizzle" and other artist make up words to fit their rhymes, but in a way they are also marketing themselves and listeners catch on to these words and when they do they think of where they heard it from (which is the artist) and many people dig this kind of thing and continue to listen to these artists music. Obviously, my father would not think this is very entertaining to listen too, but these artists are not reaching his demographic. Consumer sales Roselyn Herrera 10/10/2012 3:54:40 PM promotion A sale promotion is a marketing technique usually desgined to have customers. Common sale promotion techniques can include special pricing, coupons and staging event to gain publicity. A sale poromtion can be offer of many reasons to keep existing customers, to clear out inventory for new products, reaching a new segment in the market, to intorctions a new product or to increase awareness of a product. I think a sale promotion will always add value to a company or a product. Everyone is always try to get the best even if it on sale. A sale catches the actions of many people even if it only the sale promotion it will keep them coming back for more sales. Sales Promotion Omer Mennan Guler 10/10/2012 11:15:26 PM Sales promotion is any kind of promotion that is done by an organization to increase their sales, usage of their product or service. There are different types of sales promotions which can lead the company to success. For example, buy one get one free is a good and effective way of sales promotion. A good example for daily sales promotion is discount coupons that are given by supermarkets like Ralph's, CVS, etc. When you purchase a specific amount of product from them, they give you a little amount of discount for your next purchase. In fact, the discount coupons are not in huge amounts but the thing is they encourage people to do their next shopping in the same store or from the same brand. Other examples are vouchers and coupons, which are usually in newspapers and magazines or on product packs, are also a good way for sales promotions. Another example is that Subway gives away a card with six spaces for stickers with each sandwich purchase. Once the card is full the consumer is given a free sandwich. Joint promotions between brands owned by a company, or with another company's brands. For example fast food restaurants such as Mc Donald's or Burger King often run sales promotions where toys, relating to a specific movie release, are given away with promoted meals. If you have successful sales promotions you can also add value to your company, even to your product. With an effective sales promotion you can create differentiation among your competitors. You can also create new communication opportunities, such as word of mouth with your promotions. And eventually it will help your sales to increase. B2B for you Dr. Sowma 10/11/2012 11:06:32 AM and me. Continuing our theme of sales promotions this week, we are going to look a little deeper at tradeoriented sales promotions, particularly for B2B markets. For starters, what are the differences between consumer-oriented and trade-oriented sales promotions? How do pull strategies differ than push strategies? RE: B2B for you Jennifer Kachikian and me. 10/14/2012 11:06:41 PM Coupons encourage retailer support but may delay consumer purchases. Deals reduce consumer risk but reduce perceived value. Premiums offer consumers additional merchandise they want, but they may be purchasing only for the premium. Contests create involvement but require creative thinking. Sweepstakes encourage repeat purchases, but sales drop after the sweepstakes. Samples encourage product trial but are expensive. Loyalty programs help create loyalty but are expensive to run. Displays provide visibility but are difficult to place in retail space. Rebates stimulate demand but are easily copied. Product placement provides a positive message in a noncommercial setting but is difficult to control. Trade-oriented sales promotions include (a) allowances and discounts, which increase purchases but may change retailer ordering patterns, (b) cooperative advertising, which encourages local advertising, and (c) salesforce training, which helps increase sales by providing the salespeople with product information and selling skills. Source : http://highered.mcgraw-hill.com RE: B2B for you Claudia Escobar and me. 10/11/2012 6:06:44 PM Modified:10/11/2012 8:55 PM Let's start by defining what is sales promotion, is the practice of offering buyers an incentive to make a purchase. Consumer-oriented sales promotion includes promotional tactics directed at customers and is divided into two categories one is consumer promotion and the other one is retail promotion. Business-Oriented sales promotion is when the promotional tactics are directed to another business. Business-Oriented sales promotion is divided in three categories which are trade promotion, industrial promotion and business promotions. Trade promotion refer to the promotional activities between businesses, producers, retailers and wholesalers. Manufacturers use trade promotion to expand distribution of their products, to control their inventory and to encourage retail promotions. The Success of trade promotion is the increase of sales during promotional period. RE: B2B for you Keisha Serna and me. 10/12/2012 9:26:49 AM Modified:10/12/2012 9:40 AM Claudia you made some really good points and I couldn't have explained it better myself. Looking more at the push/ pull strategies there are two different methods marketers use in order to get the product noticed. The push strategies involves taking the product directly to its consumer. And marketers will use whatever resources they have in order to pursue this, examples are: Trade show promotions, direct selling such as showrooms or face to face, Talking with retailers to add your product to line, packaging designs, and POS displays. With the pull strategies makes your company motivate the consumer to seeks out your brands in a process. All in all getting the consumer to come to you! Examples of this method includes: Advertising and mass media promotion Word of mouth referrals, Customer relationship management and Sales promotions and discounts. Great display to explain better:**http://www.marketing-made-simple.com/articles/pushpullstrategy.htm RE: B2B for you Dr. Sowma and me. 10/12/2012 10:07:31 AM Killer post Keisha! Everyone shold take a gander at it. RE: B2B for you Daniel Kuhfal and me. 10/12/2012 4:29:51 PM Keisha according to your logic if you work in the automotive industry then using push you would take it to a car show, that way everyone can see your new car and tempt them because your showing off and its right their. According to pull you would put the car in your shops then let people know that it is better tempting them to come to you. RE: B2B for you Anne Zimmerman and me. 10/13/2012 11:44:11 AM At the trade shows we exhibit at, we are looking for B2B business primarily. However B2C business is welcomed as well. Our B2B efforts are more "businesslike" in that we tell the corporations what kind of a savings and investment partnering with us will give them. We sometimes consider 2way business with the corporations. You buy from us, and we will buy from you. The challenge in B2B is finding the right person to talk to. They must have authority to make decisions about our relationship and authority to purchase. Some relationships take a whole 12 to18 months to establish before real business begins! The B2C business is more emotional and personal. We are showing the trade show attendee how business with us can change and improve their own lives. A sale on a B2C level could happen almost instantly. B2B sales are much more profitable in the long run. RE: B2B for you Victoria Minos and me. 10/12/2012 2:18:32 PM Consumer- oriented sales promotions are targeted to the end user. Examples of these type of promotions include, coupons, samples, premiums, contests/sweepstakes, refunds, rebates, bonus packs, loyalty programs, events. Trade- oriented sales promotions target peers in the industry or distributors of the products. These include promotions for, Trade Allowances, POP displays, Training Programs, Trade Shows. Push Policy has a different line set-producer, wholesaler, retailer consumer as opposed to a Pull Policy which works the opposite way starting with the consumer and so on. B2BPS Dr. Sowma 10/12/2012 10:13:45 AM Hi Class, B2B promotions can be different than those for consumer products. For instance, since B2B products are usually indemnified by large sales volume orders, but overall less frequent purchases than consumer purchasing, there may be a justification for personal selling. It's of course rare to use personal selling for many routine consumer products. Personal selling is a valuable form of promotion that often for B2B products is justified where advertising is not. What are some of the roles of personal selling? RE: B2BPS Joe Bartolotta 10/12/2012 5:24:23 PM Roles of personal selling: Identifying decision makers, decision processes, and qualified buyers Promoting to corporate, travel trade, and other groups Generating increased sales at the point of purchase Providing detailed and up-to-date information to the travel trade Maintaining a personal relationship with key clients Gathering information on competitors’ promotions RE: B2BPS Roselyn Herrera 10/13/2012 4:23:44 PM The roles of the personal selling is to inform the customers/ prospects. To create awareness to present the product also to influence the customer to sell benefit . Help the customer to make the buying decision to seek commitment and to help to close the sale. RE: B2BPS Claudia Escobar 10/13/2012 12:14:36 PM Personal selling involves conversations, either by telephone or face to face between salespersons and prospective customers. Some of the roles of personal selling includes to qualify the buyers, they are decision makers, generate increase sales and maintain a personal relationship with key clients. A good common example of personal selling is when department stores salespeople try to sell a perfume or cosmetics, such as Macy's and one of their salesladies from Channel Perfume Department is trying to sell a perfume to a prospective customer. RE: B2BPS Kelly O`Connor 10/14/2012 4:15:25 AM I feel that an additional aspect of the roles of personal selling is having a personality and being able to get on the consumers level. If you are dealing with face-to-face marketing, then the consumer is in front of you, therefore you can look and see nonverbal cues such as body language to indicate whether or not the consumer is on board such as a smile (maybe on board), furrowed brow (confused), rubbing the forehead (unsure of all information), consistent eye contact (sign of trust). Further verbal cues can give an indication of interest, or lack there of. If the consumer uses words like excited and can't wait, then there is a good chance of a sale. If the consumer keeps stating, I don't know, I'm not sure, tell me that again, then you may have to switch up your tactics. It is also further important to understand that when a consumer is given the opportunity to be sold something, there are some consumers that will say no to the sale about 5 to 7 times before they say yes. So just because someone says no once, if they are still standing in front of you, then there is still the opportunity. Again, I understand the roles of personal selling but it is important that the seller has personality. I am using my own personal experience and training courses as my reference. Week 6 Dr. Sowma 10/13/2012 11:52:08 AM Summary Class, This has been a great week of sales promotion discussions. In addition, we began a discussion about the importance of B2B sales promotions. It is also important to see the evolution of sales promotions over time. Our objectives this week were: · Evaluate their effectiveness, and develop recommendations regarding their relevance to the product or company. · Identify the personal experience of any of these sales promotion techniques as they might apply to a product or company. · Describe the different sales promotion techniques currently used in the market. Please do not forget to complete your two homework assignments. With the advent of social networking, do companies who produce everyday products like Snapple or paper towels stand to benefit form a presence on Facebook or Twitter? ---Professor Sowma RE: Week 6 Jennifer Morris Summary 10/14/2012 5:38:51 AM On Facebook people love to 'Like' normal everyday products. Brawny paper towels has over 346,000 likes and 7,000+ are talking about the product. Their Facebook banner is a "Support Your Heroes" image. They are getting people engaged by doing outreach efforts. Social interaction is ALWAYS important. Snapple has over 1 million likes and over 30,000+ are talking about their products. I think social interaction is HUGE. From everyday products to popular tv shows, social media interaction can be a hit. Screen Shot 2012-10-14 at 7.37.39 AM.png RE: Week 6 Joe Bartolotta Summary 10/14/2012 8:42:07 AM Facebook allows business owners the opportunity to run advertisements to the social network's users. They can set up a targeted advertising campaign that runs to users based on factors such as their marital status, gender, geographical locations and interests. Companies can also set-up a daily budget to ensure that their advertising campaign is cost-efficient for the business. RE: Week Anne Zimmerman 6 10/14/2012 2:29:10 PM Summary Companies definitely do have benefits for having a presence on Facebook or Twitter. When I'm on my Facebook and notice that one of my friends "liked" a product, I always stop and pay it my attention. For example, I recently noticed that three or four of my friends liked Macy's. That is powerful stuff!! If several of my friends are essentially endorsing a company or product, it makes me stop and ask if I should be using the product or sending my business to a certain company. The flip side of that can be dangerous. My friends could express their unhappiness with a product or company on social media as well. The company must be vigilantly on the look out for those sorts of comments and address them immediately. Fortunately for some companies, Facebook has not created a "thumbs down" icon yet! RE: Week 6 Seena Rose Summary 10/14/2012 5:35:30 PM Good point Anne. Facebook is a great way for any company well known or not to get attention. The great thing is friends are doing all the work to spread the word, the Company isn't really doing much on their end. Companies do have to be careful though that they don't turn a consumer off by all the junk emails and newsfeed popups on Facebook and risk an "unlike". As long as the Companies keep offering sweepstakes and other incentives consumers will "like" them on Facebook. Most importantly, they need to have a strong product. If a product has been around awhile, it could mean it has a large fan base. This could benefit them if they use Facebook or Twitter. RE: Week 6 Claudia Escobar Summary 10/14/2012 8:48:12 PM Sales promotion stimulates immediately sales by using tools such as coupons , rebates, displays, premiums, samples, coupons, sweepstakes. rewards, vouchers and discounts. There are three types of sales promotion strategies. A Pull Strategy is a strategy that entice consumers to try a new product. A Push Strategy involves personal selling. And the third one is the combination of both. For example when car dealers offer dealer incentives or cashback offers with a purchase of a vehicle. Tactics used by pull strategy are coupons, samples, cash refund, rebates, premiums, contests, sweepstakes and games, and priced pack meals.