People and Leadership Skills (PLS) Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Social Skills for Accountants (15%) Service Skills for Accountants (15%) Presentations Skills for Accountants (20%) Team Working Skills for Accountants (20%) Leadership Skills for Accountants (30%) In-house training with group activities and visual aids, creating a simulated environment Out Bound Training Batch Size 50 Passed Finalists per batch Date & Duration - (Two Days) (Day 1) 6th February 2016 - 7:00am to 6:30pm ( 11.5 hours) (Day 2) 7th February 2016 - 8:30am to 5:00pm ( 8.5 hours) Type of Training Class room type lectures using visual aids, demonstrations, and Out Bound Training Location and Equipment 1) In-house Session will be held at the AAT Auditorium (or a similar facility), utilizing the Multimedia Projector, PC/Laptop, Sound System, Air Condition and Chairs (whilst renting any extra tables and accessories needed). 2) Outbound Training at an external location adjoining a hotel or a resort, specially designed to cater for highly interactive team building activities, group discussions, adventure activities and fun games Resource Personal AAT Business School will obtain the services of reputed and qualified external Resource Persons with subject and industry expertise to conduct the training programmes. Resource panel includes but is not limited to, Ms. P. Wijewantha MBA (UOC), B.Sc (HRM) (Special) (USJP), Associate Member (IPMSL), ACCA Part qualified Lecturer; Mr. Rajitha Priyankara Silva MBA, PG Dip in Management & E-Commerce, BBA (Special), CTHE, Institute of Chartered Accountants of Sri Lanka, IPM Sri Lanka, SCMA Sri Lanka Mr. Sanesh Fernando PG Dip in Strategic Management, MSc –Strategic Marketing, Diploma in Event Management AAT BUSINESS SCHOOL T: 011-2559670 | F: 011-2559299 | www.aatsl.lk | bs@aatlsl.lk Study Materials Printed Lecture notes will be provided by the AAT Business School. Schedule – Day – 1 ( Unit 4 and Unit 5) Time 7:00am – 7:15am 7:15am – 9:00am Duration ¼ h (15 min) 1¾h Module - 9:00am - 11:00am 11:00am - 11:15am 11:15am - 12:15pm 12:15pm - 12:45pm 12:45pm - 2:45pm 2:45pm - 3:00pm 3:00pm - 5:00pm 5:00pm – 6:30pm 2h ¼ h (15 min) 1h ½ h (30 min) 2h ¼ h (15 min) 2h 1¾h Unit 4 Unit 4 Unit 5 Unit 5 - Activity Arrival and Registration at AAT Business School Travel from AAT Business School and arrive at Ambalama Leisure Lounge Teaching Hours Breakfast Teaching Hours Lunch Teaching Hours Tea Teaching Hours Travel from Ambalama Leisure Lounge and arrive at AAT Business School Day – 2 (Unit 1, Unit 2 and Unit 3) Time 8:30am – 9:00am 9:00am - 11:00am 11:00am - 11:15am 11:15am - 1:15pm 1:15pm - 1:45pm 1:45pm - 3:45pm 3:45pm - 4:00pm 4:00pm - 5:00pm Duration ½ h (30 min) 2h ¼ h (15 min) 2h ½ h (30 min) 2h ¼ h (15 min) 1h Module Unit 1 Unit 2 Unit 3 Unit 3 Activity Arrival and Registration at AAT Business School Teaching Hours Breakfast Teaching Hours Lunch Teaching Hours Tea Teaching Hours Dress Code – Sports Wear (A t-shirt, track bottoms and sports shoes) Recommended items to be brought by participants A swim suit Change of clothes and shoes Personal items such as slippers, towel, soap, shampoo, sanitary items etc. A hat / cap Sun Cream Please note that all items should be brought at your own risk and AAT Business School cannot be responsible for the damage or loss of any items, including but not limited to; AAT BUSINESS SCHOOL T: 011-2559670 | F: 011-2559299 | www.aatsl.lk | bs@aatlsl.lk Mobile Phones Cameras Musical Instruments (Bongo, Guitars etc) Detailed Content – As per AAT Syllabus 2016 People and Leadership Skills (PLS) Unit 1 : Social Skills for Accountants (15%) 1.1 Personal grooming (including; appropriate dress code for interview work place, meetings, other social gatherings) 1.2 Social etiquette, courtesy and mannerism for accountants (job interviews, work place, meetings and inter-personal relationships with superiors, colleagues, and with clients /customers) 1.3 Telephone etiquette (including; greetings, introduction, responding, taking messages, closing, responding to business SMS, conference calls) 1.4 Etiquette in the e-environment (including; sending and receiving e-mails, making and receiving calls, communication via social media) 1.5 Personal image building via: - Physical image - Online image - Social image - Positive attitudes (personally and professionally), values, thinking, speaking, and interacting Unit 2 : Service Skills for Accountants (15%) 2.1 2.2 Understanding service orientation (both internal and external to the organization), customer centricity, building a customer centric / service oriented culture, and becoming an effective member within such a culture Importance of networking, techniques of building better business relationships among colleagues, supervisors, clients, professionals and other multiple stakeholders Unit 3 : Presentation Skills for Accountants (20%) 3.1 Techniques on building an effective presentation (including; planning , organizing the content, preparation, audience analyzing techniques) 3.2 Effective verbal communication techniques ( including ; pitch, volume, tone, pauses) 3.3 Effective non-verbal communication techniques ( including ; facial expressions, eye contact, gestures, postures, body language) 3.4 Effective delivery techniques (including; starting and closure, techniques for grabbing the attention, building rapport, audience engagement techniques) 3.5 Tips for effectively presenting financial accounting data / information at a meeting. Unit 4 : Team Working Skills for Accountants (20%) AAT BUSINESS SCHOOL T: 011-2559670 | F: 011-2559299 | www.aatsl.lk | bs@aatlsl.lk 4.1 4.2 4.3 4.4 Accept and appreciating diversity at work place (including ; awareness of barriers such as stereotypes and biases, overcoming barriers, techniques on dealing with diversity) Team dynamics (including; different types of teams, personality types, team member relationships, stages in team building, team roles, responsibilities) Team conflicts (including; listening problems, communication problems, factors influencing team effectiveness, achieving results) Team collaboration and management (including; motivating others, encouraging, Communicating, negotiating for conflict resolution) Unit 5 Leadership Skills for Accountants (30%) 5.1 5.2 5.3 5.4 5.5 5.6 5.7 Distinct between leading and managing Leadership - role, skills and styles (including; situational leadership and action centered leadership) Leadership and Problem-Solving (including; identifying a problem, developing alternatives, getting ideas and consensus) Leadership and decision making (including; barriers to decision making, steps in decision making, decision making tools such as analytical / brainstorming / devil’s advocate) Leadership and delegation, motivation, inspiration, direction, coaching and training Leadership challenges in an accounting firm (including; ethical dilemmas) Leading with Emotional Intelligence (EI) (including; understanding the concept of EI and its’ applications, measurement continuous improvement towards a better leader) AAT BUSINESS SCHOOL T: 011-2559670 | F: 011-2559299 | www.aatsl.lk | bs@aatlsl.lk