The Health Informatics Service
Informing Healthcare
John Rayner – THIS
Friday 8th June 2012
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Shared risks
Shared benefit
Shared loss
Shared benefit
Economies of scale
Better use of resources
Benefits to the whole system
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
• What am I paying for?
• How much am I paying?
• I am paying more than
them?
• They are getting more
services than me!
• How do I know that I
am getting VFM?
• Are you independent?
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
• “If you take on more customers what happens
to the level of service I receive and will I pay
less”
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Individual relationships
Bespoke services
Contracts
Monitoring methods
Work management
Movement over time
towards the income Vs
activity level match
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Know what your services cost
Understand your metrics
Meter usage
Provide feedback
Customer service reviews
Quarterly contract reviews
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Continuous growth since our creation in 2002
Client base in excess of 33,000
250+ members of staff
20,000 devices on the COIN
Annual budget of £11m
Work with the large number of client organisations
Winner of the European excellence award in data protection
2006
BSI Standards - 9001, 20,000 and 20,001 (2009)
MS Academy and Clinical Coding Academy host
National provider of Lab to Lab messaging systems
Host the National Health Informatics Benchmarking Club
National Service Desk accreditation
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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CHFT
NHS Kirklees
NHS Calderdale
NHS Wakefield
NHS Oldham
NHS Leeds
Mid Yorkshire Hospital Trust
Local Care Direct
National ESR team
National supplier of Lab to Lab
messaging
• NHS Information Centre
• The Bridgewater Community
Health Trust
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NHS EofE CLINT
National Clinical Coding Services
NHS Yorkshire & The Humber
South West Yorkshire
Partnership FT
WYAC
Overgate and Kirkwood Hospices
Y&TH Deanery
Pennine Acute Trust
Leeds teaching hospitals
Spectrum
National Leadership Academy
IMAS
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
• Service desk 1st, 2nd and 3rd
line support
• Server and network
infrastructure
• Encryption Services
• Information Governance
• Records Management
• Registration Authority
• Clinical Training and
Academy
• Desk top training
• Project Management
• Web Development
• Software development
• Clinical coding Primary care
services
• Data Quality
• Corporate Information
• Information management
• Community information
• Prescribing information
• Programme Management
• Project Management
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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To be the qualified provider of choice
To do the ‘right thing’ well
To be the best at customer service
Safeguard the USP
Increase income / reduce cost
Form and function - clarity
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The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust