JENNIFER ERICKSON, PMP
IT PROJECT MANAGER / BUSINESS ANALYST / IT SPECIALIST
815-546-3830 – jennerickson42@gmail.com - LinkedIn: linkedin.com/li/jennerickson42
SUMMARY
Customer-focused technical & functional project manager, business analyst, and
technology specialist with broad IT background who will fearlessly ask questions
and challenge the status quo in favor of innovation and process improvement.
“Jennifer can manage projects,
perform any and all technical skills
that were placed in her path. For that
one reason this makes her project
management abilities stand
out above all other project
managers.”
- IT Colleague
Effective Communication: Clearly convey complex technical information verbally or written tailored by
audience, experience giving presentations to business users, managers, and executive leadership.
Relationship Management: Business relationship manager and customer liaison who can think like a user,
values customer experience, and resolves conflict.
Creative and Critical Thinking: Agile problem solver that generates creative ideas, sees big picture
connections, and uses logical reasoning.
PROJECT HIGHLIGHTS
==

Improved business processes & eliminated IT as middle man for content publishing through redesign and
development of intranet and websites, user involvement, workflow automation, and content ownership.

Completed a smooth transition of phone systems and increased acceptance & adoption of Microsoft Lync.

Improved technical proficiency & security awareness by establishing and managing technology training &
security awareness programs.

Increased capabilities to meet regulatory reporting compliance by managing project to develop and deliver
EH&S tracking solution.
WORK EXPERIENCE
Aux Sable, Information Technology Specialist, Morris, Illinois
2002 – 2014
Recognized for outstanding performance in progressively responsible positions (Network Service/Technology Support
Specialist, Network Administrator, Desktop Support Coordinator), serving 400+ users.
•
Project Management & Business Analysis - Managed, supported, and
participated in a range of IT projects. Provided business analysis; gathered
and analyzed requirements. Planned and monitored project activities,
schedules, and budgets.
“She played a key role in
growing Aux Sable's IT
services from a rudimentary
•
Solution Architecture - Researched, designed, and developed solutions to
solve business problems. Acted as technical advisor, internal consultant, and
subject matter expert. Managed website, intranet, and SharePoint
environments.
•
Communications & Training – Developed IT communications,
documentation, training and promotional materials. Managed and
facilitated technical training / security awareness programs and courses. Project stakeholder communications.
•
Infrastructure & System Admin. - Managed, administered, and supported systems (network/servers,
desktops/laptops, mobile devices, enterprise apps/databases, DCS/SCADA/operations, third party services and
vendors).
startup phase to a sophisticated well
balanced system that supported a
thriving rapidly growing business.”
Former Manager, CFO
•
IT / Process Management - Developed and managed policies, procedures, and process documents. Managed
software licensing and asset management. Participated in development of process design, strategic planning, and
budgeting.
•
Security Analysis - Managed web and internet filtering, firewalls, access control reporting, network monitoring,
physical security system. Performed security assessments, remediation, incident response, access control/account
management.
PREVIOUS WORK HISTORY
ChoicePoint, Network Assistant / Background Investigator, Bolingbrook, Illinois
1999 - 2001
United States Air Force, Communications / Computer Systems Controller, Aviano, Italy
1996 - 1998
SKILLS, KNOWLEDGE, AND ABILITIES
Communication Skills: Verbal communication skills, written communication skills, facilitation skills, presentation skills.
Training, end user training, business user training. Technical writing, technical documentation.
Project Management (PM) Skills: PMP-certified. PMBOK - Initiating, planning, executing, monitoring, controlling, closing.
Stakeholder engagement. Stakeholder management. Stakeholder analysis. Relationship management. Requirements
analysis. Business analysis (BA). Schedule management. Budget management.
Time management. Resource management. Procurement management. Vendor
management. Issue tracking. Issue resolution. Conflict resolution. Negotiation.
“Jennifer is a talented, customer
Consensus building.
service oriented IT professional.
Projects: Web, Intranet, and SharePoint Design & Development; Intranet
Management; Enterprise Infrastructure & Application Implementations, Upgrades,
Migrations; Document Management Systems (DMS); Managed Services Transitions;
Technology Training Program and Security Awareness Program; CSOX/SOX
(Sarbanes-Oxley) Compliance / Auditing / Controls; Business Process Improvement
(BPI) and Workflow Automation; Disaster Recovery (DR), and Business Continuity
Planning; Learning Management Systems (LMS), Governance.
She could always be counted on
for a quick response, and displays
enviable patience as she works
with her internal customers
through
their
technical
challenges.” - Project Stakeholder
Apps/Systems/Servers: System Administration, Server Administration, Network
Administration; Admin; Microsoft Windows Server NT/2000/2008/2012; Linux; vmWare and Virtualization; Citrix Presentation
Server and XenApp; Symantec Antivirus (AV); WSUS; Microsoft SQL Server 2005/2008/2012; Microsoft Exchange Server
2003/2010/2013; OWA; Microsoft Lync Server 2010/2013 / Unified Communications (UC); IIS; Active Directory (AD), DNS,
DHCP; SharePoint Server 2010/2013; LAN/WAN/telecom/phones; Project Server 2013; Service-Now, CMDB, configuration
management; MobileIron, Blackberry Enterprise Server (BES), Mobile Device Management (MDM), BYOD; Google Analytics;
Microsoft Dynamics AX; Entero; SAP Business Objects (BOBJ); Adept Synergis; Information Architecture; Enterprise Content
Management (ECM), Metadata, Taxonomy, Search Architecture, Information Governance; Video Conferencing.
Software/Tools: Microsoft Windows NT/XP/7/8; Microsoft Office 2003/2010/2013, Excel, Word, PowerPoint, Outlook, Visio,
Project, Publisher; Adobe Acrobat, Creative Suite, PhotoShop, Illustrator, InDesign, Dreamweaver; Microsoft Lync 2010/2013;
Android, Blackberry, Apple iOS; Articulate; SharePoint Designer; Infopath; HTML; CSS.
EDUCATION
Project Management Institute (PMI), Project Management Professional Certification (PMP)
2014
Lewis University, Bachelor of Arts - Information Technology Management, Romeoville, Illinois, Anticipated
2015
Joliet Junior College, Associates of Applied Science - Networking Specialist, Joliet, Illinois
2002