Unit 7 – Managing Difficult
Behaviours in Groups
Aim
• To provide an overview of managing difficult
behaviours by individuals within groups
Learning outcomes
• Discuss ways of managing difficult behaviours by
using a range of tools
• Apply strategies for managing challenging situations
• Discuss the importance of effective role modelling
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Considerations of Group Dynamics
• Flexible teaching style
• Understand learning style
• Educational Hierarchy to establish right
foundation of learning
• Stage of transition of individual learners within
the group?
• Multiple relationships within the group
• Importance of good feedback
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Considerations of Group Dynamics
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Managing Difficult Behaviours in
Groups
1. Personal conduct
2. Professional conduct
3. Competence and performance issues
4. Health and sickness
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External
Working
Health
and
sicknes
s
Competence and
performance
Personal conduct
Professional conduct
Environment
NES(2005) Management of
Doctors in Difficulty. NES,
Scotland
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SID
• SHARE your concerns with others
• INVOLVE the learner in those
concerns and discussions
• DOCUMENT - Keep detailed specific
documentation
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A tool to find a solution
What?
Why?
Who?
How?
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2 key words
Ability or Motivation
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Changing Behaviour
Cycle of Change
Prochaska and Diclemente 1982
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Changing Behaviour
Assessment of readiness to change
Motivation to change
0-------------------------------------------------10
Confidence to change
0-------------------------------------------------10
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Changing Behaviour
PROS
CONS
Change
No change
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Role Modelling
• A powerful teaching strategy
• Learning from role models occurs
through observation and reflection
• Role models inspire and teach by
example
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Characteristics of Role models
•
•
•
Clinical competence
– Knowledge and skills
– Communication
– Clinical reasoning and decision making
Teaching skills
– Student centred approach
– Effective communication and feedback
Personal qualities
– Compassion, honesty and integrity
– Interpersonal relationships
– Enthusiasm and quest for excellence
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Role modelling
“People seldom improve when they have no other model but
themselves to copy” Oliver Goldsmith
“ The
most important single influence in the life of a person is
another person….who is worthy of emulation” Paul D Shafer
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Summary
‘We must acknowledge…. That the most
important, indeed the only, thing we have to offer
our students is ourselves. Everything else they
can read in a book’
D C Tosteson (1979)
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