KILBRYDE HOSPICE
JOB DESCRIPTION
Day Services Manager
Post
Reporting to
Location
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Clinical Services Manager
Kilbryde Hospice
Job Purpose
All posts, whether providing or supporting the provision of our services, allow The Kilbryde Hospice
mission and values to be upheld.
The purpose of this post is to lead with the organisation and delivery of Day Services patient care for
patients who have life limiting illnesses: to be responsible for the assessment, planning, implementation
and evaluation of patient care in collaboration with the multidisciplinary team and to provide support
for carers and families within Day Services.
Key Responsibilities
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To facilitate and maintain an environment where safe and accountable practice is
encouraged by appropriate staff development in a climate of mutual support which will
enable continuous development
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To manage and coordinate a person-centred rehabilitative service for patients
attending outpatients and day services at Kilbryde Hospice
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To ensure that high clinical standards and quality of care are maintained, promoting a
multi-disciplinary approach and continuity of patient care wherever possible.
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To be responsible for the development and support the delivery of therapeutic
programmes of care across South Lanarkshire working collaboratively with our primary
care and acute sector colleagues.
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To be accountable for the overall management of, recruitment, deployment and
supervision of outpatients and day services staff and volunteers ensuring the coordination of all services provided to the patients.
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Ensure clear feedback to the Clinical Services Manager any issues arising to ensure the
welfare of staff, patients and volunteers remains paramount at all times.
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To develop and maintain innovative and high quality multi-disciplinary practices and
satisfy appropriate codes of conduct and ensure service provision is appropriately
focused.
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To contribute to Kilbryde Hospice planning including audits and quality / best practice
initiatives.
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To attend relevant senior management meetings within the organisation
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Where appropriate, promote links with external agencies as well as GP`s ,community and
specialist nurses and palliative care colleagues. Identifying areas of common interest and
enabling the provision of integrated packages of care.
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To maintain accurate statistics and records as required using Crosscare
Responsibilities of all staff.
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To carry out the duties and responsibilities in compliance with Kilbryde Hospice policies and
procedures, current legislation and codes of conduct as applicable.
To be aware of working practices of any volunteers feeding back any concerns to the Volunteer
Consultant
To undertake the requirements of the role with an awareness of responsibilities under Kilbryde
Hospice Health and Safety regulations.
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To comply with current Kilbryde Hospice infection control policies and procedures.
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To maintain good public relations and promote the Hospice ethos and care in the wider community.
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To provide support in the form of training to other team members as appropriate.
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To undertake such other duties and responsibilities commensurate with the grading and
nature of the post.
Clinical Duties
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Work with the multidisciplinary team to provide a high standard of specialist palliative care
to patients and their carers within Day Services, including the facilitation of a safe and
effective discharge from the service, where appropriate.
To support a specialist nursing/AHP resource across day hospice services.
To work closely with the community nurses to ensure the development and maintenance of
a problem solving approach to the assessment, planning, implementation and evaluation of
care for all patients.
To develop and support the delivery of therapeutic programmes of care across South
Lanarkshire.
To act as a specialist resource for patients, carers, staff, volunteers and non-specialist
groups of staff.
To be responsible for the development, implementation and maintenance of agreed clinical
policies and procedures. To ensure that review and regular update is undertaken in line
with the changing and developing service within Kilbryde Hospice and nationally.
Foster a sensitive and caring environment for patients, carers, staff and volunteers leading
the outpatients and day services teams by example and professionalism.
To maintain/develop clinical skills through regular direct clinical input.
To ensure that services support access for all and address health inequalities
Managerial
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To manage the outpatients and day services ensuring the effective deployment of staff, allied
health professionals and volunteers to meet care needs. This will include overseeing duty
rotas, anticipating problems and taking appropriate action.
Be responsible for assessment and management of risk, including infection control within
outpatients and day services.
Develop and project manage new service interventions/ activities to meet the needs of
patients and carers
Participate in the management rota for the Kilbryde Hospice.
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Have line management responsibility for designated staff including AHP team and Care
Assistant including ensuring professional registration, insurance, continual development and
supervision requirements are met.
Undertake management of sickness, absence and performance issues, reporting to the clinical
Services Manager.
Participate in the Kilbryde Hospice Performance Development Review programme
undertaking PDRs with directly managed staff members and assisting them to formulate their
Personal Development Review plans, as well as ensuring appropriate system for reviews of all
directly managed staff and volunteers.
Be responsible for the recruitment, selection and induction of staff and volunteers within Day
Services and Drop In
Ensure all activities are consistent with Kilbryde Hospice and the Hospice’s policies.
Play an active role as a member of the Senior Management Team including contributing to
relevant hospice strategy and plans.
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Governance
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Play a key role in Kilbryde Hospice Clinical Governance Programme, participating in, and
supporting research and audit both within the Hospice, regionally and nationally.
Actively encourage and participate in the Clinical Supervision process.
Develop research based practice and lead practice development activities in Day Services.
Develop clinical protocols to facilitate practice developments, benchmarking where
possible, to ensure that the Hospice adheres to good practice and makes optimum use of
resources to achieve the highest standards of care and service.
Maintain a safe environment for patients, visitors, staff and volunteers, ensuring that staff
and volunteers are aware of their responsibility in relation to health and safety, and
cleanliness.
Investigate all accidents, untoward incidents and complaints relating to the Day services,
reporting to the Clinical Services and ensuring that appropriate action is taken in accordance
with agreed policies and procedures.
Take an active role in quality assurance initiatives and implementing resulting action plans.
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Professional Development and Education
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To identify training and development opportunities in conjunction with the Clinical Services
Manager and participate in personal training as may be necessary to meet the duties and
responsibilities of the post
Working closely with the senior clinical team, promote an environment conducive to the
development needs of staff and volunteers, and participate in the teaching of staff including
clinical staff, students and volunteers.
Ensure staff development is consistent with Kilbryde Hospice Nursing Strategy and national
guidance.
Take responsibility for the educational needs of directly managed team and, where
appropriate, work with the Lead Nurse, Community Services and Practice Educator to develop
programmes to meet their needs.
Co-ordinate areas of expertise within the team in conjunction with the wider clinical teams.
Oversee and participate in induction programmes for new staff and volunteers.
Ensure all staff and volunteers participate in mandatory update training.
Adjust scope of practice where necessary to improve patient care.
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Adhere to relevant Code of Professional Conduct in the performance of clinical practice and
to be professionally accountable for all actions while on duty.
Keep up to date with current issues and changes in clinical practice, and ensure ongoing
personal development in line with professional requirements.
Participate in Personal Performance Development Review with the Lead Nurse, Community
Services to discuss own professional and managerial development and agree objectives in line
with hospice priorities
General
In addition to the specific duties and responsibilities outlined in this job description, all Kilbryde
Hospice employees should be aware of their specific responsibilities towards the following:
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Kilbryde Hospice is committed to encouraging volunteering throughout the organisation and
as such the post holder will be expected to support and respect volunteers, and may be asked
to work alongside or supervise a volunteer as part of their role whilst working at Kilbryde
Hospice. Kilbryde Hospice operates a no-smoking policy. The post holder should either be a
non-smoker or be prepared not to smoke in the grounds of the hospice or of Hairmyres
Hospital or when on Kilbryde Hospice business outside the office.
Adhere to all health and safety and fire regulations and to co-operate with the Kilbryde Hospice
in n maintaining good standards of health and safety.
Adhere to all Kilbryde Hospice policies and procedures at all times
Actively promote and support the safeguarding of vulnerable adults, young people and
children, observing and adhering to Kilbryde Hospice policies on safeguarding
Uphold ethical and professional standards and not behave in a manner that is likely to bring the
charity into disrepute.
Promote and sustain a responsible attitude towards equal opportunities and diversity within
the charity.
Demonstrate a commitment to ongoing registration requirements or any national
professional or occupational standards associated with the role.
Demonstrate a commitment to ongoing learning and development and to participate in any
training relevant to the role.
For designated roles, the post holder will be responsible for health & safety, business
continuity planning and/or risk management. (These responsibilities will be notified on
appointment).
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the
changing requirements of the role at Kilbryde Hospice at any time after discussion with the post
holder.
Kilbryde Hospice
McGuiness Way, Hairmyres, East Kilbride, G75 8GJ
Registered Charity No 032424
Prepared: Nov 2015
Review date: Nov
2016
Kilbryde Hospice
Person Specification
Job title:
Day Services Manager
Job Reference:
KH/003/DSM/SHOW
Criteria
Essential
Desirable
How assessed
Qualifications,
training and
education
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BSc in relevant
Health Related
Subject
Current
Professional
Regulation
Registration
Evidence of recent
on-going
professional
development
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Practice
Teacher or
PGCE
Masters Degree
Recognised
management
qualification
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Application/
Interview
Multi-Disciplinary
Team Leadership
and Management
Excellent
interpersonal skills
Excellent advanced
communication and
negotiating skills
Time management
Performance
management
Ability to work
sensitively in
confidential setting
Patient-centred
programme and/or
service
development

Group work
skills
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Application/Interview
Willingness to
undertake
additional
training as
required
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
Application/
Interview
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Skills / Abilities
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Knowledge
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Up to date
knowledge of
palliative care
issues
Knowledge of
rehabilitation within
palliative care
Demonstrable
understanding of
relevant legislation
and impact in
palliative care
setting
Knowledge of
national agendas
for health and
social care
Knowledge of how
a life limiting or
terminal illness can
impact on
individuals and
families
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Experience
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Other
requirements
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Understanding of
the impact of
inequalities on
access to services
Knowledge of
Microsoft office.
Significant post
qualifying
experience (at least
band 5/6 level)
Demonstrable
experience of
working with
individuals and
families in complex
situations facing
loss.
Team Leadership
and Management
experience
Service
improvement
experience
Teaching/training
Research and audit
Self-motivation
Team player
Ability to meet
deadlines
Positive outlook
Confident
Ability to work on
own initiative
Ability to think
innovatively
Access to own
transport
Willingness to
travel
Willingness to
being on-call
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Direct
experience in
specialist
palliative care
setting
Business
Planning
Budget
Management
Managing multidisciplinary
teams
Working with
volunteers
Experience of
performance
management
Analysis of
complex
information
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Application/
Interview
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Application/
Interview